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Electricity and Gas State by State in Australia

Energy Market in Australia by State

Energy in Australia is dictated by the state you live in. Your state will affect energy prices, providers you can choose, and the rebates and concessions you can apply for. Read on for tools to understand the way energy in your state works and find the right supplier for you.

The National Energy Market in Australia

Australia has 2 parts to its energy market:

  1. A regulated energy market
  2. A deregulated energy market called the National Electricity Market (NEM)

The National Electricity Market (NEM) is a deregulated energy market where you can switch energy providers as you like and includes the following states:

The other states, Western Australia and the Northern Territory, are areas where the energy market is still regulated by the government and you don’t have a choice (or less of one) in your energy provider.

Apart from being able to choose your own energy provider, the NEM also has a reference price known as the Default Market Offer (DMO) or the Victorian Default Offer (VDO) if you are in Victoria, which informs customers about the fair price for energy and acts as a price cap to protect customers from being charged anything higher.

  • Below you will find information regarding energy in your state! You will find:
  • A list of available Gas & Electricity providers
  • A list of the energy distributors in your state
  • A list of rebates and concessions available in your state

Click on your state to find our more about energy where you live:

Energy In South Australia

South Australia has some of the highest energy prices across the country. However, South Australia is also part of the deregulated National Electricity Market which means you are free to switch energy provider whenever you like.

Energy Providers in South Australia

There are more than 24 energy providers that sell energy in South Australia. South Australia has some of the cheapest and greenest small energy retailers, as well several well-known larger energy providers.

See all Energy Providers in South Australia

Below you we have shown a small selection of different energy providers available in the state, their annual average cost, as well as how much their plan is compared to the reference price.

Energy Providers in South Australia

Type of Plan

Provider + Plan Name

Lowest Average Annual Cost*

Percentage Off the Reference Price

Green Energy Provider

Diamond Energy

$2,280 / year

Conditional Discounts:
7% pay on time discount
3% direct debit discount

Community-Driven Initiatives

Energy Locals

$2,080 / year

Conditional Discount:
4% pay on time discount

Wholesale Energy

Amber Electric

$1,900 / year

17% discount off the reference price

Big Three

Origin Energy

$1,890 / year

17% discount off the reference price

*Rates based on postcode 5000 within SA Power Networks distribution zone for a single-rate tariff. Rates are subject to change and may vary based on the distributor.

Energy Distributors in South Australia

SA Power Networks distributes energy to all of South Australia as well as maintains and repairs the power lines.

Your energy retailer (provider) is who you pay for your energy contract, however, it’s the distributor who supplies energy to your home. During a power outage or a gas/electricity emergency you should always call your energy distributor.

Energy Distributors in South Australia

Distributor

Service District

Emergency Number

General Number

SA Power Networks (electricity)

All of South Australia

131 366

131 261

Australia Gas Networks (SA)(gas)

All of South Australia

Gas leak:1800 GAS LEAK
Fault1800 898 220

1300 001 001

Average Electricity Costs in South Australia

South Australian’s pay some of the highest energy rates in the country, with the average annual electricity cost reaching over $1,750 per year, while households with pools shouldn’t be surprised if they pay over $2,000 per year on electricity alone.

However, by utilizing energy-saving techniques, you can reduce your electricity and gas usage to lower your energy bills.

Energy Rebates & Concessions in South Australia

The price of electricity and natural gas has been increasing exponentially in recent years and it can be hard to keep up with your energy bills as a result. Thankfully, the government of South Australia offers multiple energy rebates and concessions to help struggling households.

Rebates and concessions in South Australia include:

  • Energy Bill Concessions SA: Up to $226.67 per year
  • Medical Heating and Cooling: Up to $226.67 per year
  • Cost of Living Concession SA: Between $105.40 and $210.70 per year
  • SA Concession Energy Discount Offer (SACEDO) through Origin: Ongoing discount rate of 20% off electricity bill and ongoing discount rate of 11% off gas bill

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Energy in New South Wales

New South Wales has the greatest choice for energy providers, with over 30 retailers consumers can choose from.

This is great news for those living in the state, as people in NSW pay some of the highest energy bills within the NEM. With a little information, customers can better understand the energy market in New South Wales and thus make better and more informed decisions on their energy provider and usage to help them save money and reduce their energy consumption.

See all Energy Providers in New South Wales

Below we outline some of the energy providers in the state below, along with their best plan and the percentage discount offered.

Energy Providers in New South Wales

Type of Plan

Provider + Plan Name

Lowest Average Annual Cost*

Percentage Off the Reference Price

Green Energy Provider

Powershop
100% Carbon Neutral

$1,760 / year**

3% discount off the reference price

Community-Driven Initiatives

Energy Locals
Online Member

$1,610 / year

Conditional Discount:
4% pay on time discount

Biggest Discount

GloBird Energy
BOOST Residential

$1,250 / year

31% discount off the reference price

Wholesale Energy

Amber Electric
Wholesale plan

$1,670 / year

8% average discount off the reference price

Big Three

Origin
Go Variable

$1,640 / year

10% discount off the reference price

*Rates based on postcode 2000 within Ausgrid distribution zone for a single-rate tariff. Rates subject to change and may vary based on distributor.
**Powershop savings depend on Powerpacks purchased and used

Bear in mind that if you are part of the Distributed Energy Resources Register, meaning you have solar panels in your home, there are many green suppliers that work with a feed-in tariff to help you sell energy back to the grid. However, you may need a smart meter to manage your energy consumption and exporting.

Energy Distributors in NSW

NSW is covered by three gas and three electricity distributors, who not only supply energy to your home but also maintain and repair the electrical grid and gas pipelines.

Call your energy distributor’s emergency number if you have a power outage, gas leek or electrical emergency.

Electricity Distributors in NSW & ACT

Distributor

Service District

Emergency Number

General Number

Endeavour Energy

Southern & western metropolitan Sydney

131 003

131 718

Essential Energy

Country & regional NSW & some ACT

132 080

132 391

Ausgrid

Inner, northern & eastern metropolitan Sydney and surrounds

131 388

131 535

Evoenergy

ACT

131 093

132 386

Gas Distributors in NSW & ACT

Distributor

Service District

Emergency Number

General Number

Central Ranges Pipeline

Tamworth

1800 676 300
132 771
131 909

(02) 6761 5522

Jemena Gas Networks (NSW)

Sydney, Newcastle, Central Coast, Wollongong and parts of country NSW

131 909

1300 137 078

Wagga Wagga Gas Distribution Network (Australia Gas Networks)

Wagga Wagga

Gas leak:1800 GAS LEAK
Fault1800 898 220

1300 001 001

Evoenergy

ACT

131 909

132 386

Average Electricity Costs NSW

After South Australia, NSW has the second highest energy costs in Australia. Households spend an average of $1,627 per year for on energy for homes without a pool.

These numbers might look scary but the best way to combat these rising costs is to utilize energy-saving measures, from small tips and tricks such as unplugging appliances you aren’t using, to larger total-home renovations to increase your total energy efficiency.

Energy Rebates & Concessions in NSW

The government of New South Wales offers multiple energy rebates and concessions to eligible residents in the state. If you’re struggling with your energy bills, or have been hit with sudden economic hardship, these rebates and concessions in NSW can help make sure you stay on top of your bills and keep the lights on.

  • Family Energy Rebate: Up to $180 per year
  • Gas Rebate NSW: Up to $110 per year
  • Low Income Household Rebate: Up to $285/year
  • Senior Energy Rebate: Up to $200/year
  • Pension Supplement NSW: Combines multiple concessions including the utilities concession
  • Life Support Rebate NSW

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Energy in Queensland

Queensland residents are divided into two parts of the state; those in South-East Queensland where the energy market is deregulated and customers can switch energy providers, and those in rural and regional Queensland where their energy is provided to them by government-owned and regulated Ergon Energy.

Energy Providers in QLD

As stated, Queensland is divided into two distinct regions when it comes to the energy market. For those living in Brisbane and the surrounding area, full retail contestability has been implemented, allowing residents to choose their energy provider.

However, for those in regional and rural Queensland, electricity is provided and supplied through Ergon Energy.

See all Energy Providers in Queensland

Here, we outline a selection of the over 20+ energy providers retailing in South-East Queensland, along with their best plan and discount off the reference price.

Energy Providers in Queensland

Type of Plan

Provider + Plan Name

Lowest Average Annual Cost*

Percentage Off the Reference Price

Green Energy Provider

OVO Energy
The One Plan

$1,540 / year

22% discount off the reference price

Biggest Discount

Sumo
Assure Advantage

$1,390 / year

29% discount off the reference price

Wholesale Energy

Amber Electric
Wholesale Plan

$1,890 / year

4% discount off the reference price

Big Three

EnergyAustralia
Basic Home

$1,620 / year

18% discount off the reference price

*Rates based on postcode 4000 within Energex distribution zone for a single-rate tariff. Rates subject to change and may vary based on distributor.

Ergon Energy in Rural & Regional QLD

Ergon Energy is the historic energy provider in Queensland, and still the only provider and distributor available to residents living outside of South-East Queensland. Ergon Energy’s rates are set by the Queensland government, to keep rising electricity prices manageable for the residents of the area.

Since Ergon Energy isn’t only the historic energy provider, but also the supplier, meaning they are who you call for any power outage, electricity emergency, or other problems with the supply of energy to your home.

  • Ergon Energy power outage numbers
  • 13 22 96 general emergencies or outages
  • 13 60 70 if you’re experiencing any shocks or tingles from an appliance or water tap

Energy Distributors in QLD

Queensland energy customers have their energy supplied to them by two electricity distributors and two gas distributors.

As stated, those in the regional and rural areas of the state live within the Ergon Energy distribution network for electricity while those in South-East Queensland have their electricity distributed to them through Energex. For natural gas customers, Allgas Energy and Australian Gas Network QLD supply the state.

If you’re experiencing an electric or gas emergency such as the smell of gas, outage, or fallen lines, you’re going to need to call your energy supplier as they are the ones who maintain and repair the electricity grid and gas supply.

Queensland Electricity Distributors

Distributor

Service District

Emergency Number

General Number

Ergon Energy (owned by Energy Queensland Limited)

Country & regional QLD

132 296

131 046

Energex

Brisbane, Gold Coast, Sunshine Coast & surrounds

Faults: 136 262
Emergencies: 131 962

131 253

Queensland Gas Distributors

Distributor

Service District

Emergency Number

General Number

Allgas Energy

South of the Brisbane River, South Coast, Toowoomba & Oakey

1300 763 106

07 3215 6600

Australian Gas Networks (QLD)

Queensland

Gas leak:1800 GAS LEAK
Fault1800 898 220

1300 001 001

Average Energy Costs QLD

Queensland residents, on average, spend less on electricity costs than other states. While the average annual electricity bill is around $1,370 for those living in the state, younger households can spend over $1,600 a year on their electricity. To combat these rising energy costs, there are many energy-saving tips and tricks you can implement to keep your bills low.

  • Small energy saving tips: Unplug appliances when not in use
  • Bigger energy saving tips: Replace old and worn out appliances with more energy efficient models
  • Biggest energy saving tips: Replace old single-pane windows with double-or-triple-glazed windows (and don’t forget your insulating curtains!)

Energy Rebates & Concessions in QLD

If you’re experiencing financial hardship, or having trouble keeping up with your energy bills, the Queensland government offers rebates and concessions for electricity and gas. While eligibility might differ between rebates and concessions, if you’re experiencing financial difficulties, it’s best to first contact your energy provider to discuss your options.

  • Life Support Rebate QLD
  • Up to $694.18 per year for each oxygen concentrator or $464.88 per year for each kidney dialysis machine
  • Electricity and Gas Rebate QLD
  • Up to $340.85 per year for electricity and $73.60 per year for gas
  • Medical Heating and Cooling QLD
  • Up to $340.85 per year
  • Home Energy Emergency Assistance Scheme QLD
  • Up to $720 once every 2 years

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Energy in the Australian Capital Territory

The ACT, while part of the National Electricity Market, still regulates prices more strictly than other states. This means that not as many providers want to retail within the ACT. However, providers in the ACT still offer discounts and deals so you can take control of your energy bills and save money.

Energy Providers in ACT

As stated, there are few residential energy providers retailing within the ACT.

While ActewAGL is the historic provider and still services the majority of the state, there are six other providers to choose from.

While technically Simply Energy is one of those providers available to residents, it’s only available to those who sign up for the NextGen ACT Next Generation Energy Storage Program trial for battery energy storage and demand management.

See all Energy Providers in the ACT

Energy Providers in Australian Capital Territory

Type of Plan

Provider + Plan Name

Lowest Average Annual Cost*

Percentage Off the Reference Price

Green Energy Provider

Nectr
100% Clean Energy

$2,150 / year

15% discount off the reference price

Biggest Discount

Origin
Go Variable

$1,550 / year

39% discount off the reference price

Wholesale Energy

Amber Electric
Wholesale Plan

$1,970 / year

22% discount off the reference price

Big Three

EnergyAustralia
Flexi Plan

$2,050 / year

19% discount off the reference price

*Rates based on postcode 2600 within Evoenergy distribution zone for a single-rate tariff. Rates subject to change and may vary based on distributor.

Energy Distributors in ACT

The ACT has two distributors; Evoenergy which supplies most of the gas and electricity to the territory, and Essential Energy which supplies some electricity to a small part of the population. As a result, if you’re ever experiencing a gas or electrical emergency such as a power outage or supply cut, you should know who your distributor is as they are the ones to maintain and repair the supply.

Electricity & Gas Distributors in ACT

Distributor

Service District

Emergency Number

General Number

Evoenergy Electricity

ACT

131 093

132 386

Evoenergy Gas

ACT

131 909

132 386

Essential Energy

Country & regional NSW & some ACT

132 080

132 391

Energy Rebates & Concessions in ACT

The ACT offers two energy rebates to residents who might need a little extra help with their energy bills:

  1. The Utilities Concession
  2. The Life Support Rebate

The Utilities Concession covers up to $700 annually for electricity, gas, and sewage.

The Life Support Rebate covers up to $128 annually for those who have medically necessary electronic life support equipment and have their energy sold to them through ActewAGL, Origin Energy, or EnergyAustralia.

If you’re experiencing financial hardship and having trouble with your energy bills, it’s best to first contact your energy provider and talk about all your options.

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Energy in Victoria

Victoria is within the NEM meaning you are allowed you switch energy provider.

Residents of Victoria have a number of energy providers to choose from, depending on what you’re looking for: the cheapest electricity, greenest retailer, or a simple plan you don’t need to think about.

See all Energy Providers in Victoria

Below we outline a selection of providers and plans available to residents of Victoria, as well as the lowest average annual cost and percentage discount off the Victorian Default Offer.

Energy Providers in Victoria

Type of Plan

Provider + Plan Name

Lowest Average Annual Cost*

Percentage Off the Reference Price

Green Energy Provider

Powershop
100% Carbon Neutral Energy

$1,410 / year

5% discount off the reference price

Biggest Discount

Tango Energy
Saver

$950 / year

36% discount off the reference price

Community Initiatives

Energy Locals
Online Member

$1,210 / year

24% discount off the reference price

Big Three

Origin
Go Variable

$1,170 / year

21% discount off the reference price

*Rates based on postcode 3000 within Citipower distribution zone for a single-rate tariff. Rates subject to change and may vary based on distributor.

Energy Distributors in VIC

There are several energy distributors in Victoria, which is why it’s all the more reason to know who supplies electricity and gas to your house. In cases of emergency, such as the smell of gas or an electrical outage, it’s important to know your distributor so they can come out and fix the issue as soon as possible.

Electricity Distributors in Victoria

Distributor

Service District

Emergency Number

General Number

Powercor Australia

Western suburbs and western Victoria

132 412

132 206

AusNet Services

Outer northern and eastern suburbs and eastern Victoria

131 799

1300 360 795

United Energy Distribution

Southern suburbs and Mornington peninsula

132 099

1300 131 689

Citipower

City and inner suburbs

131 280

1300 301 101

Jemena

Northern and north-western suburbs

131 626
SMS service: 0427 840 744

1300 131 871

Gas Distributors in Victoria

Distributor

Service District

Emergency Number

General Number

Multinet Gas

Melbourne’s inner and outer east, the Yarra Ranges and South Gippsland

132 691

1300 887 501

Ausnet Services

Aberfeldie

136 707

1300 360 795

Australia Gas Networks

Merrifield, Heathcote/Wandong Junction, Koo Wee Rup, Mildura

Gas leak:1800 GAS LEAK
Fault1800 898 220

1300 001 001

Average Electricity & Gas Costs VIC

Energy prices are on the rise across the country, and bills in Victoria reflect that.

The average household within the state spends between $1,700 and $2,100 per year on electricity, with households with pools spending more than $2,200 per year.

However, by implementing energy saving measures, such as unplugging appliances when not in use or buying insulated curtains, you can make sure to reduce your energy usage and lower your energy bill.

Energy Rebates & Concessions in VIC

With energy rates as expensive as they are, it can be difficult to keep up with you electricity and gas bills.

However, the Victorian government has a handful of concessions and rebates for residents who might be experiencing financial hardship. If you’re having trouble paying your energy bills, it’s best to first contact your energy provider and speak with them about what all your options are.

  • Annual Electricity Concession Victoria: 17.5% off of your energy providers annual electricity bill after the first $171.60
  • Life Support Rebate Victoria
  • Medical Cooling Concession: 17.5% of their electricity usage between the months of 1 November and 30 April
  • Winter Gas Concession Victoria: 17.5% off of your gas usage and service bill after the first $62.50 of the six-month winter period

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Energy in Tasmania

Tasmania is one of the newest states to join the National Electricity Market and while technically deregulated with full contestability, there are only two electricity providers in the state who offer nearly identical rates, and one natural gas provider.

Energy Providers in TAS

Despite full contestability within the state, Tasmania only has three providers for electricity and gas who all offer similar rates and services.

Energy Distributors in TAS

Tasmania only has one electricity and one gas distributor for the island. TasNetworks distributes electricity through the region, while Tas Gas Networks distributes the gas. You can find the phone numbers for both here, in case of a power outage or emergency.

Tasmania's Energy Distributors

Distributor

Service District

Emergency Number

General Number

TasNetworks

Tasmania

132 004

1300 137 008

Tas Gas Networks

Tasmania

1802 111

1800 770 018

Energy Rebates & Concessions in TAS

Those living in Tasmania who need a little extra help with their energy bills, have four that they might be eligible for. However, if you’re having trouble paying your energy bills, it’s best to first contact your energy provider to discuss all your options.

  • Annual Electricity Concession Tasmania: Daily discount of 140.740c/day off their electricity bill
  • Heating Allowance Tasmania: Two payments of $28 in May in September
  • Life Support Concession Tasmania: Between 37.015c/day up to 196.577c/day
  • Medical Heating or Cooling Concession Tasmania: 42.155c/day

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Energy in Western Australia

Western Australia isn’t technically within the NEM, and therefore doesn’t allow most residents to choose their energy retailer. However, residents can choose their natural gas provider in more areas of the state.

Energy Providers in WA

As stated, most residents in Western Australia can’t choose their electricity provider the same way those who live inside the National Electricity Market can. Those that live in the most populated area of WA will have their energy sold to them through Synergy, while those living outside of the southwest coast to as far north as Kalbarri will have their energy provided to them by Horizon Energy.

However, while electricity is non-contestable, residents of Western Australia can choose their gas provider.

There are currently five residential gas providers for the state:

Energy Rebates & Concessions in WA

While residents in Western Australia might not be able to choose their electricity provider the same way others can within the NEM, the WA government does offer a number of concessions for those struggling with financial difficulties. If you’re experiencing financial hardship and having trouble paying your electricity and gas bills, it’s best to get in contact with your energy provider to discuss all your options.

  • Energy Assistance Payment (EAP) Western Australia
  • Energy Concession Extension Scheme Western Australia
  • Hardship Utility Grant Scheme (HUGS) Western Australia
  • Dependent Child Rebate (Electricity) Western Australia
  • Cost of Living Rebate Western Australia
  • Thermoregulatory Dysfunction Energy Subsidy Scheme Western Australia
  • Life Support Equipment Electricity Subsidy Scheme Western Australia
  • Air Conditioning Rebate (Electricity) Western Australia

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Energy in the Northern Territory

Despite full retail competition being introduced into the Northern Territory in 2010, there are very few providers in the region for a number of reasons.

Unlike the NEM, the wholesale energy market within NT is ambiguous in terms of pricing, meaning providers are less willing to enter the territory.

However, it’s still important to know about the state of the energy market in the Northern Territory, as the government is trying to further increase competition within the market and allow more providers to begin retailing in the region.

Energy Providers in NT

There are three energy providers in the region, retailing electricity to residents there. Those living in the remote regions cannot switch energy providers, while those living in urban areas only have the choice between two.

  • Jacana Energy: Government-owned and the largest provider in the territory
  • Power and Water: Electricity distributor for all of the Northern Territory and electricity retailer for remote and rural communities
  • Rimfire Energy: The newest provider and the only non-government provider

Energy Distributors in NT

There is one electricity distributor and one gas distributor for the Northern Territory. Power and Water distributes electricity to the entire region while retailing to remote communities, while natural gas is distributed by Australian Gas Networks.

Energy Rebates and Concessions in NT

The Northern Territory only offers two schemes to assist with energy bills. The NT Concession Scheme which is a means-tested scheme, and the NT Seniors Recognition Scheme which offers help to energy customers over the age of 65.

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Issues with Energy Suppliers:All states within Australia have an energy ombudsman whose role is to mediate and assist customers in dispute resolutions with their suppliers free of charge. Keep in mind, assistance does not extend to LPG gas, instead support for LPG gas comes through many state level government agencies.

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