Vodafone NBN Review | See NBN & Broadband Plans

Vodafone is one of three network providers in Australia, operating on its own mobile network. In addition to their mobile network, Vodafone also offers NBN services to customers across Australia. Continue reading for more information about Vodafone in Australia and find your best fit among Australia's mobile phone and broadband providers, today.

Vodafone's network is owned by TPG which is a major telecoms entity in Australia.

What Services Does Vodafone Offer?

• Vodafone offers three main areas of service to its customers:
• Vodafone mobile plans
• Vodafone internet plans
• Vodafone phones & devices

To be more specific, here is a table with all of the services Vodafone offers to its customers - in greater detail:

Vodafone Reviews: Is Vodafone Any Good?

We took a look into Vodafone reviews around the web left by real customers to get an idea of how happy people are with their service.

• Here is how Vodafone Australia was ranked on 2 major reviews sites:
• ProductReview: 1.5 stars
• TrustPilot: 1.4 stars

So, why does Vodafone Australia have such bad reviews?

The majority of bad reviews deal with Vodafone network issues with customers mentioning black spots, dropped calls, inaccessible roaming data when abroad and the like.

Here's one Vodafone review from a customer name, a customer named Jono M.:

Vodaphone has THE WORST network coverage of any provider I've ever used, and I've used most of them.
Constant dropouts on phone calls, failed text messages, no internet, poor reception.
Every time you call the technical centre for help, they go through the same crap troubleshooting which never works. You end up wasting more time giving out your details to the operator and If you get passed on to another operator, guess what, you have to give them all your details over and over again. - Jono M.

This is a great summary of what the majority of other Vodafone reviews mention.

Another customer with the screen name Avatar Casey wrote:

After being a loyal customer with Vodafone for many years I can now this is by far the No.1 worst telecom company.
Their network sucks everywhere. And in many areas you will get good reception with you will have no internet
You cannot talk to someone for 5 minutes without breaking up
If you love to travel DO NOT GO WITH VODAFONE. - Avatar Casey

As we mentioned, several reviews talk about people travelling and not having service on their trips. This would be a major inconvenience, especially as we all like to use maps when travelling.

However, there are some positive reviews we all.

Customers who gave Origin Energy one-star reviews mentioned that their energy rates continue to go up and that they have trouble negotiating with the company.

One customer named Sheran explained their positive, decades-long relationship with Vodafone:

I have been a customer of Vodafone Australia for many years from the time I was using a palm pilot before I got my first mobile phone. I have to say that over the years Vodafone has proven to be a reliable, affordable and caring (yes caring!) phone service. They consistently reward their loyal customers with bonus data. When you call them you get a real person on the line without being on hold for ages. Their monthly rates are amazing. I cannot recommend Vodafone more and I thank them for taking such good care of me, Sheran. - Sheran

This just goes to show that service is really subjective.

What Sheran seems to like about Vodafone is its reliability, affordability and positive customer service. However, in her Vodafone review, Sheran doesn't mention anything about Vodafone network issues which is surprising as nearly all the reviews mention issues with the Vodafone network

As always, we recommend taking these Vodafone reviews with a grain of salt as everyone's experience will be different.

Telstra vs Vodafone: Is Vodafone Better Than Telstra?

Vodafone has generally cheaper plans than Telstra and a wider variety of plans. Vodafone also has a 30-day money-back guarantee on certain plans.

In terms of phones and mobile devices, both Telstra and Vodafone have similar offerings. Where Telstra does beat Vodafone is with its mobile network coverage.

Telstra has a larger and wider network than Vodafone and has a better reputation in terms of coverage and connectivity than Vodafone. However, both offer their individual pros & cons. At the end of the day, the Telstra vs. Vodafone debate comes down to the specific plan you are interested in.

However, it may be worth paying a bit more for better service. After all, the plan won't be useful if you can't connect to the network.

Vodafone Network Coverage

As you may well know, every mobile phone in Australia is connected to one of three mobile networks:

1. Vodafone
2. Telstra
3. Optus

These companies all open and operate their own networks, whereas all other companies simply pay for access to use these networks. Therefore, Vodafone is a major player in the mobile industry.

According to Vodafone, their network serves over 96% of the population in Australia offering 3G, 4G and 5G network connectivity. However, Vodafone is still in the process of rolling out its 5G network, so it's only widely available in major cities.

You can check the Interactive Vodafone Network Coverage Map to see if Vodafone's network covers the area where you live.

As of 2023, Vodafone has embarked on a massive $20 million investment project together with the Australian government to invest in new mobile towers in an effort to reduce black spots across Australia. The "Mobile Blackspot Program" plans to invest in 75 new mobile towers across NSW, QLD, VIC, and TAS.

Vodafone is so confident in their network that they offer new customers (with a qualifying plan) the option to try their services for 30 days. If you are unsatisfied with your coverage, Vodafone will refund your payments. To get a refund, you must return your device in its original packaging within 10 days of filing your claim. 

Vodafone Internet: NBN & Home Wireless Broadband

As a major network operator in Australia, Vodafone offers both NBN and home wireless broadband across the country. Discover more about Vodafone internet plans & prices by reading on below.

Vodafone NBN Plans

Vodafone NBN plans offer flexible broadband to households in Australia.

Choose your Vodafone NBN speed and get unlimited broadband data on a month-to-month contract with a 30-day network guarantee. With Vodafone NBN you can either bring your own NBN-compatible modem or get a Vodafone 4G backup modem for free if you stay with Vodafone for 36 months. It is also super easy to move house with Vodafone NBN! You can easily change your address online or over the phone making it cheap and easy to use.

All NBN 25 Plans NBN 50 Plans NBN 100 Plans NBN Superfast Plans NBN Ultrafast Plans

Vodafone NBN Essential Plan

$74 / first 6 months

Plan Benefits

• Best for 1 - 2 people
• Emails + Browsing
• Music & Video Streaming
• Unlimited Data
• Save $10 / month for 6 months
• 25 Mbsp Download Speed

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Vodafone NBN Essential+ Plan

$79 / first 6 months

Plan Benefits

• Best for 4 people
• Emails + Browsing
• Music & 4K Video Streaming
• Online Gaming
• Unlimited Data
• Save $10 / month for 6 months
• 50 Mbsp Download Speed

Switch & Save with Selectra

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Vodafone Home Fast Plan

$84 / first 6 months

Plan Benefits

• Best for 5+ people
• Emails + Browsing
• Music & 4K Video Streaming
• Connect Many Devices at Once
• Online Gaming
• Unlimited Data
• Save $10 / month for 6 months
• 90 Mbsp Download Speed

Switch & Save with Selectra

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Vodafone Home Superfast Plan

$94 / first 6 months

Plan Benefits

• Best for 5+ People
• Emails + Browsing
• Music & 4K Video Streaming on Several Devices
• Connect Many Devices at Once
• Downloading Large Files
• Responsive Online Gaming
• Unlimited Data
• Save $10 / month for 6 months
• 210 Mbsp Download Speed

Switch & Save with Selectra

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Vodafone Home Ultrafast Plan

$104 / first 6 months

Plan Benefits

• Best for 5+ People
• Emails + Browsing
• Music & 4K Video Streaming on Several Devices
• Connect Many Devices at Once
• Downloading Large Files
• Responsive Online Gaming
• Unlimited Data
• Save $10 / month for 6 months
• 800 Mbsp Download Speed

Switch & Save with Selectra

Sign Up Now

Vodafone PS5: Are you a gamer? Check out the Vodafone PS5 plan. Pay off your PlayStation 5 for just $28.83/month for 36 months. The Vodafone PS5 Digital is even cheaper, starting at $16.67/month. Get cheap add-ons like remotes and headsets starting a $3.99/month. See all the Vodafone PS5 plans here.

Vodafone 4G Home Internet

If you’re looking for an NBN alternative, Vodafone home wireless broadband connects the devices in your home to the 4G Vodafone network. Choose between 200GB of data per month, or 400GB of data per month at full speed, and if you use up your data allowance you can continue browsing the internet at 1.5Mbps speed.

Vodafone home wireless broadband comes with a wireless broadband modem, for $6 per month over 36 months. If you cancel your plan any time before 36 months you will need to pay out the remaining cost.

Vodafone SIM-Only Mobile Broadband

Vodafone mobile broadband plans mean you can bring the internet wherever you go.

Vodafone SIM-only mobile broadband plans give big data to customers, on a no-contract, month-to-month basis. Customers can bring their own mobile broadband device, such as a hotspot or tablet, or choose a 4G modem or pocket WIFI device through Vodafone directly.

Vodafone Prepaid Mobile Broadband

Vodafone prepaid mobile broadband is a simple way to connect any unlocked device, such as a mobile broadband modem, dongle, hotspot, or tablet, to the internet no matter where you are. Choose how much data you want and whether you want to purchase a Vodafone mobile broadband modem or hotspot, and recharge your plan every 30 days.

Vodafone prepaid? Recharge your Vodafone prepaid plan either online through Vodafone Express Recharge or via your My Vodafone account with a valid bank card or recharge voucher.

Vodafone Mobile Plans

Vodafone offers a wide variety of mobile plans depending on your needs.

Vodafone mobile plans come in the following categories:

• Plans with phones
• SIM-only plans
• Prepaid mobile plans
• Mobile broadband plans

All Vodafone mobile plans come with a no lock-in contract, and you are free to change your plan if you need.

Vodafone is also running a deal on some plans that offer 3 months free of Amazon Music plus a huge monthly data bonus (70 GB - 140 GB) for select plans.

Vodafone SIM-Only Plans

Vodafone SIM-only plans run on a month-to-month basis.

There are several different packages starting at $40 for 80GB of data and going all the way up to the Vodafone Ultra+ Plan which offers unlimited data and the fastest speeds for $65 per month.

Vodafone SIM-only plans mean that you must provide the phone. You will only receive a SIM card when you purchase your plan.

If you are in the market for a new phone, you can purchase a separate Vodafone phone plan, where you pay off your new handset over 12, 24, or 36 months along with your monthly mobile plan.

Vodafone Prepaid Mobile Phone Plans

Vodafone Prepaid mobile phone plans are available on both a 28-day expiry or a long-term expiry of 6 months or 12 months.

With Vodafone prepaid plans, you will pay upfront for your data and calling package and will run out of calls and data at the end of each expiry period. However, Vodafone's prepaid plans do include a databank feature, meaning any unused data (up to 200GB) at the end of the expiry period will be rolled over the next time you recharge.

Vodafone prepaid plans start at 40GB for $30 and go all the way up to 150GB for $150. All plans come with unlimited national calls and texts.

Vodafone Trade-in You can trade in an old phone or tablet once every 12 months for credit toward your monthly Vodafone bill. When you trade in your old device, you can get a recurring monthly credit that will last for the duration of your bill (12,24, or 36 months) Check your Eligibility for a Vodafone trade in here.

Vodafone Contact Numbers & Customer Support

If you’re looking to contact Vodafone customer service you can call Vodafone with one of the phone numbers below or visit our complete guide on how to contact Vodafone.

In addition, Vodafone Live Chat is available to help you with any problem, question, or concern you may have.

My Vodafone Account

If you’re already a Vodafone customer you have access to My Vodafone, your online account management platform.

With Vodafone My Account, you can:

• Check and manage your data usage and international call minutes
• Manage your plan, purchase add-ons, and change plans if you need to
• Pay your Vodafone bill, manage your direct debit, view recent bills
• Recharge your Vodafone prepaid service and view your recharge history
• Manage your Vodafone NBN services

If you haven’t yet registered for My Vodafone, you can do so online or download the My Vodafone app from the Google Play or App Store.

Vodafone Activate & Signup

You can purchase any Vodafone mobile or broadband plan online and get your device and service delivered to your door.

If you opted for a Vodafone prepaid SIM starter pack, you can activate your service online. All you need to activate your Vodafone prepaid plan is your SIM pack with the activation key, and a valid form of ID.

It’s simple to subscribe to a Vodafone NBN plan online. You’ll need to include the address you wish to connect the NBN plan to and Vodafone can easily tell you what type of installation you need, and how good of a connection you’ll have.

Vodafone provides either assisted install or self-install for their NBN services. With assisted install, Vodafone will organize an NBN technician to come out and install the service which means someone 18+ will need to be present. With self-install, you just need to wait for your service to be activated and you can easily connect to Vodafone NBN with your Vodafone WIFI Hub.

In addition to the type of installation your residence will require, Vodafone can also tell you what type of mobile network coverage you have, giving you information about how good of a connection Vodafone can provide with their instant connect and 4G backup.

Once you decide which plan you want, it’s easy to check out online. Customers who are already with Vodafone can use their credentials while new customers can sign-up during checkout.

When checking out you will need to provide your personal information in order to check eligibility through a credit check. Information required includes:

• Name, date of birth, phone number, and/or email address
• Installation address
• How long you have lived at the connection address, and previous address if current occupancy is under 3 years
• Employment details and residential status
• 100 points of identification
• Payment information

Pay Your Vodafone NBN Bill or Check Your Balance

The best way to check your bill or balance due is through the My Vodafone account. In addition you can call either 1527 from your Vodafone mobile or 1300 650 145 from any other phone. After your bill is issued, you have 14 days to pay your balance, but can request a payment extension if necessary.