This guide is an overview of Optus, one of the largest telco companies in Australia. We will show you what services Optus offers including internet plans, mobile plans and new devices, as well as how to sign up to an Optus plan, and how to contact Optus if you need assistance with your account. Below, you will also find links to our in-depth guides on each specific topic should you need more information.

What Services Does Optus Offer

Optus is one of Australia's largest telecom providers and comes in at number 2 in size, only behind Telstra. Optus is also known as one of the "big three" which refers to the 3 largest telecom providers in Australia. This is because Optus is one of only 3 companies in the whole of Australia that owns and operates its mobile and fixed line network.

This means that there are advantages to being an Optus customer as you get priority access to the full Optus network, whereas other companies that pay to use the optus network will not receive full access.

Optus has 2 main areas of service for the public: Internet plans & Mobile phone plans.

In the table below you can see a greater breakdown of what all Optus offers:

Services Optus Offers
Mobile Plans Home Internet & NBN New Devices Other Services
  • SIM Only Mobile Plans
  • Data Only SIM plans
  • Prepaid SIM Plans
  • NBN Home Internet
  • 5G Home Internet
  • 4G Home Internet
  • Home Phone
  • Newest & Latest Devices
  • Inexpensive Phones
  • Smart Watches, Tablets & iPads
  • Device Accessories
  • Optus Webmail
  • Moving Home Services
  • Optus Living Network

Below we break down Optus Mobile and Optus Internet and exactly what each service offers.

Optus Mobile

Optus offers flexible prepaid and SIM-only mobile phone plans, with choices such as data allowance, expiry period, call and text inclusions both national and international, and data rollover and sharing.

Feel free to skip ahead to read about your topic of choice regarding Optus Mobile:

How Good is Optus Mobile Network Coverage – Map

Optus has an extensive network infrastructure that reaches 98.5% of the Australian population with 3G & 4G coverage. This covers major Australian cities along the coast, as well as additional regional and rural coverage throughout the country.

Optus is working on its 5g network rollout and was recently named Australia’s Fastest 5G mobile network for downloads by Opensignal in their 2022 Australian Mobile Network Experience report.

Although its network coverage is slightly less than Telstra Mobile, Optus was also named best overall for network availability by OpenSignal.

Optus network coverage map

Optus 5G coverage

With 5G rolling out across Australia, major cities are starting to benefit from 5G mobile coverage.

Currently, Optus 5G is partially available in:

  • Sydney
  • Canberra
  • Melbourne
  • Brisbane
  • Adelaide
  • Perth

We recommend: Even if you live in one of these cities, make sure to check if you have Optus 5G available, especially if you want to sign up for Optus 5G home wireless broadband. Even if it isn’t available in your location yet, check frequently because 5G coverage is expanding all the time.

Optus Mobile Calling & Data Plans

If you want to be able to call, use WhatsApp, and navigate the web on your mobile device, this is the type of plan you will need. Optus also sells data-only plans, which we discuss later on.

For now, here is look at the 2 types of calling and data plans available from Optus: Monthly & Prepaid.

Monthly - Optus SIM-Only Plans

Optus SIM-only mobile phone plans are month-to-month mobile plans with unlimited data on the Optus Network.

You can either bring your own phone or include one of the latest new phones through Optus.

Optus offers all the latest phones from iPhone, Samsung, and Google. You can get a new handset + a SIM-only plan and pay off your new phone in 12, 24, or 36 months.

All Optus Monthly SIM-only plans include:

  • Continuous data with no overage charges - Speeds reduced to 1.5Mbps after data allowance is used
  • Family data sharing with plans
  • Data sharing across all eligible plans on a single account
  • 5G access with a 5G-compatible handset

Optus SIM-only Mobile Phone Plans
Plan name Small Choice Plan Plus Med. Choice Plan Plus Large Choice Plan Plus Optus Plus Promo Plan XL Choice Plan Plus
Data Allowance 20 GB 80 GB 200 GB 500 GB 240 GB
Cost / Month $45 $55 $65 $65 for 12 months
($115 / month after that)
$85
Standard Calls & Texts Unlimited
(national numbers)
Unlimited
(national + 35 countries)
Unlimited
(national + 35 countries)
Unlimited
(national + 35 countries)
Unlimited calls
(national + 35 countries)

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

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Prepaid - Optus SIM-Only Plans

Optus offers four different types of prepaid phone plans, each with different inclusions for data, call, and text both nationally and internationally. Their four prepaid mobile phone plans include:

Optus Flex 4G Plan
Optus Prepaid SIM-Only Plans
Plan Name Optus Flex - Dialy Optus Flex - weekly Optus Flex - Monthly Optus Flex - Annual Optus Flex - Annual
Data Allowance 1 GB 7 GB 30 GB 100 GB 200 GB
Cost $1 / per day $7 / week $30 / month $180 / year $300 / year
Standard Calls & Texts Unlimited
(national numbers)
Unlimited
(national numbers)
Unlimited
(national numbers)
Unlimited
(national numbers)
Unlimited calls
(national numbers)
Data Rollover 200 GB 200 GB 200 GB 200 GB 200 GB

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

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Optus Flex 5G Plan
Optus Prepaid SIM-Only Plans
Plan Name 5G Optus Flex - Dialy 5G Optus Flex - weekly 5G Optus Flex - Monthly
Data Allowance 2 GB 14 GB 60 GB
Cost $2 / per day $14 / week $50 / month
Standard Calls & Texts Unlimited
(national numbers)
Unlimited
(national numbers)
Unlimited
(national numbers + 15 countries)
Data Rollover 200 GB 200 GB 200 GB

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

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Optus Epic Plan
Optus Prepaid SIM-Only Plans
Plan Name Optus Prepaid Epic Data (1) Optus Prepaid Epic Data (2)
Data Allowance 40 GB 50 GB
Cost $30 / per 28 days $40 / per 28 days
Calls & Texts $5 credit for:
  • International numbers
  • Intenational Roaming
  • Premium SMS
$10 credit for:
  • International numbers
  • International Roaming
  • Premium SMS
Data Rollover 200 GB 200 GB

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

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  • Optus Epic Data which comes with flexible expiry periods starting at 5 days with 5GB of data, up to 60GB of data for 28 days. All Epic Data plans come with 200GB of data rollover, standard national talk and text, 10GB of streaming data for selected services, and international inclusions on 28-day plans.
  • Optus Epic Value which come with flexible expiry periods starting at 3 weeks up to 1 year, and included 50GB of data rollover and unlimited standard call and text to Australian numbers.
  • Optus Daily Plus which are two plans that offer 500MB of daily data, and additional credit to be used for calls, text, voicemail, and data.
  • Optus Long Expiry which are prepaid, pay-as-you-go mobile phone plans starting at $10 with calling, text, and data rates.

Optus prepaid mobile phone plans Discover and compare all Optus prepaid phone plans when you check out our Optus mobile phone guide.

Optus Mobile Data-Only Plans

If you don't need to make calls on your device, you'll be interested in a data-only mobile plan.

Data-only plans are meant for surfing the web and using web-reliant apps like facetime and whatsapp with a SIM-enabled mobile device.

Think: Tablets, Mobile Hotspots, WiFi dongle, etc.

Data-only plans are also known as mobile broadband and use the mobile network to allow you to access the internet on the go, without WIFI. With these plans, you won't be able to make any calls, therefore it's important to keep that in mind when choosing.

Opus Mobile has 2 options for data-only SIM plans:

  1. Continuous, monthly plans
  2. Prepaid plans that allow you to top-up as needed.

Monthly - Optus Data SIM Plans

These Optus SIM-only data plans run on a month-to-month contract and have more data inclusions than their prepaid siblings.

In addition, Optus SIM-only mobile broadband plans include:

  • No lock-in contract
  • 1.5Mbps endless data speeds
  • Data sharing across eligible plans on one account

Optus Data SIM Plans
Plan Name Small Optus Choice Plus Data Plan Medium Optus Choice Plus Data Plan Large Optus Choice Plus Data Plan Extra Large Optus Choice Plus Data Plan
Data Allowance 5 GB 30 GB 60 GB 100 GB
Cost / Month $15 $25 $45 $160
Max Network Access 4G plus 4G plus 5G 5G

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

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Guide to Activate Optus SIM Card

If you're wondering how to activate your Optus SIM Card, it's never been easier thanks to the company's online platform: optus.com.au/activate.

Follow these steps to carry out your Optus SIM activation:

  1. The SIM card arrives at your house
  2. With your SIM in hand, visit optus.com.au/activate
  3. Locate the SIM number on the back of the card
  4. You will be prompted to enter the SIM number and your personal details
  5. Enter your phone number if you will be keeping your current number
  6. Choose which Optus phone plan you'd like to buy
  7. Proceed to check out where you will enter your payment details and go through an ID verification process
  8. After this, your SIM card will be activated

Optus Recharge for Prepaid Plans

Once your prepaid plan is activated, you’ll need to purchase an Optus recharge at the end of each expiry period. You can recharge Optus plans using any of the following methods:

Optus recharge - Prepaid plans
Optus Recharge Method Instructions
Recharge online Pay with your PayPal, debit, or credit card on the Optus website
Recharge in-store Visit any “Yes” Optus store to recharge or purchase a voucher
Over the phone Dial 555 from your prepaid phone
AutoRecharge Set up Optus AutoRecharge online

Optus Internet & NBN

Optus internet plans include both flexible NBN plans, and home wireless broadband on either the 4G or 5G network across Australia.

Optus NBN plans

If you’re looking for a new NBN service, Optus offers flexible NBN plans that are made to work for any size household.

Here is a look at what's on offer:

Optus NBN Plans
Plan Name Internet Every Day Internet Family Entertainer Internet Every Day - Fast Internet Family Entertainer - Fast
Typical Evening Speed 50 Mbps 50 Mbps 100 Mbps 100 Mbps
Monthly Cost $69 for 6 months
$79 each month after
$89 for 6 months
$99 each month after
$79 for 6 months
$99 each month after
$109 for 6 months
$119 each month after
Yearly Estimated Cost $888 $1,128 $1,068 $1368
Plan Features + Inclusions

Unlimited Data

HD Streaming

Optus Sport + OS Fitness

Opus Ultra Wifi Modem

Unlimited Data

HD Streaming

Netflix + Optus Sport + OS Fitness

Opus Ultra Wifi Modem

1 Free WiFi Booster

McAfee WiFi Protection Plan

Unlimited Data

4K streaming

Optus Sport + OS Fitness

Opus Ultra Wifi Modem

Unlimited Data

4k Streaming

Netflix + Optus Sport + OS Fitness

Opus Ultra Wifi Modem

1 Free WiFi Booster

McAfee WiFi Protection Plan

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

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Optus speed test Not sure if your Optus broadband plan is as fast as it ought to be? Test your internet speed with Selectra’s Internet Speed Test and learn tips and tricks to improve your broadband connection.

Optus Home Wireless Broadband Plans

Wireless broadband is an NBN-alternative that connects your home devices to the internet using the mobile network. Unlike NBN and other broadband services, home wireless broadband is simple to set up, just plug in the home wireless broadband modem and connect your devices. Most home wireless broadband plans are currently on the 4G mobile network. However, Optus is beginning to roll out their 5G home wireless broadband in selected cities as well.

Optus 4G Wireless Broadband

If you’re looking for an NBN alternative, Optus 4G home wireless broadband connects the devices in your home to the Optus 4G network.

With 4G internet, you won’t get superfast speeds, but it will get the job done at 25 Mbps. If you are looking for a bare-bones plan, this is it. 

Plans come on a month-to-month or 24-month contract and include unlimited data.

Here is a closer look at the plans:

Optus 4G Home Wireless Broadband Plans
Plan Name 4G Internet Unlimited (1) 4G Internet Unlimited (2)
Max Speeds 25 Mbps 25 Mbps
Plan length Month-to-month
(24 months minimum)
Month-to-month
(no minimum)
Price $59 / month $59 / month

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

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Optus 5G Wireless Broadband

Optus is one of the few telco companies offering 5G home wireless broadband in selected major cities. If you want to get Optus 5G home wireless broadband, it’s important to first check your address and make sure 5G is available in your area.

All Optus 5G home wireless broadband plans run on a month-to-month contract.

Optus 5G home wireless broadband plans come with the following benefits:

  • Month-to-month payments
  • Optus Sport + OS Fitness
  • No installation needed
  • Unlimited data

Here is a closer look at the 5G Home Wireless Broadband Plans from Optus:

Optus 5G Home Wireless Broadband Plans
Plan Name 5G Internet Everyday 5G Internet Entertainer Superfast
Typical Evening Speed 83 Mbps 210 Mbps
Inclusions
  • HD Streaming
  • 100 Mbps capped speed
  • Optus Sport + OS Fitness
  • 4k Streaming
  • Uncapped Speed
  • Optus Sport + OS Fitness
  • Free Netflix Included
Price $75 / month $90 / month

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

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Optus Webmail & My Optus Account

My Optus is the account management service available to all Optus customers. With a My Optus account, current customers can:

  • Find data usage and history
  • Check billing and account info, account balance, and update payment details
  • Recharge their Optus prepaid plan
  • Set up their Optus modem
  • Read troubleshooting guides

You’ll be required to set up a My Optus account when you sign up for a new service, and can be accessed either online or through the My Optus app.

Optus Contact Methods & Optus Customer Support

Visit our full guide on how to contact Optus for the complete list of numbers and addresses.

You can contact Optus by:

  • Live chat
  • Phone
  • Email

Optus 24/7 Live Chat If you don't want to call Optus by phone you can use Optus Live Chat for 24/7 customer support, available on the Optus website or through the My Optus app

Optus Contact Phone Number

Optus customer service is available by phone, depending on your question or query. For sales, tech support, moving home, or customer service, use one of the Optus phone numbers below.

Optus Phone Numbers
Department Optus Number Opening Hours
(AEST)
Sales 1300 184 874 Mon to Fri: 8am-7pm
Sat to Sun: 9am-5pm
Customer Support 133 937 Mon to Fri: 9am-6pm
Sat: 9am-5pm
Tech Support 133 937 9am-6pm
7 days a week
Moving & Disconnections 1300 555 241 Mon to Fri: 8am-6pm
Sat: 9pm-5pm

Optus Complaints Process

If you’re dissatisfied with Optus and wish to make a complaint you can do so many different ways. In addition to calling any Optus phone number, or submitting a complaint online via the Optus website, customers can file a written complaint to Optus by email or written post with the information below.

Optus complaints process
Optus complaints email Optus complaints address
[email protected] PO Box 306
Salisbury South 5106
South Australia

In order to facilitate a quick resolution, make sure to include personal details such as your contact information, and any customer information associated with your account, along with as many details as possible of the issue.

How to Pay Your Optus Bill

For Optus broadband and SIM-only plans, customers can pay their Optus invoice in different ways. If you need more time to pay your Optus bill you can request a payment extension on the My Optus app or, for more help, call 1300 308 839 Monday to Friday 8:30am to 7:30pm & Saturday 9am to 6pm to find out all financial help options available.

Optus payment methods
Optus payment method How to pay your Optus bill
Direct debit Set up direct debit on the My Optus app or via My Optus account online
Online with credit or debit Pay your Optus bill online immediately
BPAY Pay through your financial institution using your account number and Biller Code found on your latest Optus bill
Over the phone 1300 309 909
In person Bring your Optus bill payment slip to any Australia Post Office and pay with cash, EFTPOS; cheque, or money order

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