This guide is an overview of Optus, one of the largest telco companies in Australia. We will show you what services Optus offers including internet plans, mobile plans and new devices, as well as how to sign up to an Optus plan, and how to contact Optus if you need assistance with your account. Below, you will also find links to our in-depth guides on each specific topic should you need more information.
What Types of Internet Does Optus Offer?
Optus has 3 main types of internet services:
Optus NBN is a fixed line home internet service which offers the fastest speeds via fibre optic cable.
Optus Home Wireless Broadband is similar to NBN at your home except it has no cables (just a power plug) and uses a SIM card to receive 4G or 5G wireless internet from the mobile network to power your home WiFi.
Lastly, Optus Mobile Broadband is a type of internet connection used for tablets, smart watches, wifi dongles, and other web enables mobile devices to allow you to connect your device to the internet while on the go.
Below we explain all three of these internet plans in greater detail, starting with the most important: Optus NBN.
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Optus is Among the Cheapest Broadband Providers in Australia!
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Optus NBN Plans
As we all know by now, for the last decade Australia has been rolling out the NBN, a high-speed broadband service that covers the country.
As a result, most companies have phased out older broadband technology such as ADSL. Optus is no exception.
Optus internet plans include both flexible NBN plans, and home wireless broadband on either the 4G or 5G network across Australia.
If you’re looking for a new NBN service, Optus offers flexible NBN plans that are made to work for any size household.
Optus NBN comes in various different flexible plans to suit any household's needs.
With Optus NBN you get:
- Unlimited data
- Included Optus Ultra WiFi Modem ($252 if you cancel your service before 36 months)
- Optus Sport + OS Fitness
- PAYG phone line or Phone Everyday 10 (+ $10/month)
Here is a look at what's on offer:
Optus Value Plan
First 6 Months at
$70
/ month
Then $75 / month
Plan Benefits
- Best for 1 - 2 people
- Emails + Browsing
- Music Streaming & Some Video Services
- Unlimited Data
- 25 Mbsp Download Speed
Switch & Save with Selectra
Optus Standard Plus Plan
$85
/ month
Plan Benefits
- Best for 3 - 4 people
- Working from Home
- Video Calling Onling Gaming
- HD Streaming & Fast Downloads
- Unlimited Data
- 50 Mbsp Download Speed
Switch & Save with Selectra
Optus Premium Plan
First 6 Months at
$79
/ month
Then $99 / month
Plan Benefits
- Best for 5+ people
- Downloading Large Files
- Onling Gaming
- Working from Home
- Unlimited Data
- 100 Mbsp Download Speed
Switch & Save with Selectra
Optus Home Superfast
First 6 Months at
$89
/ month
Then $119 / month
Plan Benefits
- Best for 3 - 4 people
- Fast Downloads & Uploads
- Serious Onling Gaming
- 4K and HD Streaming
- Unlimited Data
- 245 Mbsp Download Speed
Switch & Save with Selectra
Optus Home Ultrafast
First 6 Months at
$99
/ month
Then $129 / month
Plan Benefits
- Multiple Users in Large Home
- Faster Downloads & Uploads
- Best Internet Experience
- 4K and UHD Streaming
- Unlimited Data
- 780 Mbsp Download Speed
Switch & Save with Selectra
Optus Internet Plans
Optus Value Plan
First 6 Months at
$70
/ month
Then $75 / month
Plan Benefits
- Best for 1 - 2 people
- Emails + Browsing
- Music Streaming & Some Video Services
- Unlimited Data
- 25 Mbsp Download Speed
Switch & Save with Selectra
Optus Standard Plus Plan
$85
/ month
Plan Benefits
- Best for 3 - 4 people
- Working from Home
- Video Calling Onling Gaming
- HD Streaming & Fast Downloads
- Unlimited Data
- 50 Mbsp Download Speed
Switch & Save with Selectra
Optus Premium Plan
First 6 Months at
$79
/ month
Then $99 / month
Plan Benefits
- Best for 5+ people
- Downloading Large Files
- Onling Gaming
- Working from Home
- Unlimited Data
- 100 Mbsp Download Speed
Switch & Save with Selectra
Optus Home Superfast
First 6 Months at
$89
/ month
Then $119 / month
Plan Benefits
- Best for 3 - 4 people
- Fast Downloads & Uploads
- Serious Onling Gaming
- 4K and HD Streaming
- Unlimited Data
- 245 Mbsp Download Speed
Switch & Save with Selectra
Optus Home Ultrafast
First 6 Months at
$99
/ month
Then $129 / month
Plan Benefits
- Multiple Users in Large Home
- Faster Downloads & Uploads
- Best Internet Experience
- 4K and UHD Streaming
- Unlimited Data
- 780 Mbsp Download Speed
Switch & Save with Selectra
It is important to mention that all Optus NBN plans come with an Opus Ultra wifi modem.
Optus speed test Not sure if your Optus broadband plan is as fast as it ought to be? Test your internet speed with Selectra’s Internet Speed Test and learn tips and tricks to improve your broadband connection.
Optus NBN vs. Telstra NBN
You may be wondering: How does Optus NBN compare to Telstra?
We took a look at all the plans and made a quick comparison as seen in the table below:
| Plan Speed: | NBN 25 | NBN 50 | NBN 100 | NBN 250 |
|---|---|---|---|---|
| Optus NBN Price | No NBN 25 Plan | 2 Options: $888 / year $1,028 / year | 2 Options: $1,068 / year $1,368 / year | No NBN 250 Plan |
| Telstra NBN Price | $960/year | $1,050/year | $1,230 / year | $1,590 / year |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.
Important Information Show Less
In this example, we think Optus NBN is the better choice over Telstra NBN.
First off, Optus doesn't have an NBN 25 plan or an NBN 250 plan. They only offer NBN 50 or NBN 100.
With that being said, Optus NBN is cheaper than Testra NBN across the board. With Optus, you also get Optus Sport, and OS Fitness. Not to mention, on some plans, you also get a free Netflix subscription.
Therefore Optus NBN is the clear winner.
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Optus is Among the Cheapest Broadband Providers in Australia!
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Optus NBN Review
Optus is a good choice for someone looking for a middle-of-the-road NBN supplier.
Opus NBN has good connectivity and runs on the Optus-owned and operated network. This means you will have direct access to the full NBN network versus other companies who run off other carriers' networks.
In our Optus NBN review below, we also found that versus other major retailers, Optus NBN was cheaper and offered more for the same speed tier as the competitor.
However, Optus NBN is by no means a budget internet provider. If you are looking for the cheapest possible deal, we recommend searching around a cheap NBN provider like Kogan & Tangerine.
However, as we mentioned above, Optus is a good middle-of-the-road provider with fair prices and a great variety of plans to choose from. It's also a good option for families looking to bundle services such as internet, phone, and streaming TV.
Optus Modem The Optus Ultra WiFi Modem is included in all Optus NBN plans and comes with 4G backup, improved WiFi, and instant connection. If you stay with Optus NBN for 36 months, your modem is free ($252 if you cancel your NBN plan before 36 months).
Optus Home Wireless Broadband
As we mentioned, Optus home wireless broadband is an NBN alternative that allows you to connect devices in your home to the internet through the mobile network.
Unlike NBN, home wireless broadband modems don’t need to be set up by a technician. That's because the only wire they have is a power plug.
This is great because to set up your home wireless broadband you just plug it in and you are done. This makes home wireless broadband a great option for an extra internet connection at home, internet for camping or a second home, etc.
Optus home wireless broadband is on the Optus 4G & 5G mobile network. However, not all locations will have Optus 5G access as it’s still being rolled out across the country.
Here is a look at the 2 types of Optus home wireless broadband plans: 4G & 5G
Optus 4G Home Internet
As its name suggests, Optus 4G home internet connects your home to WiFi via the Optus 4G network.
Optus 4G home wireless broadband can be purchased on a 24-month or a month-to-month contract.
Regardless of the data limit you choose, all plans come with endless data at 1.5Mbps with no excess charges.
Here is a rundown of all the 4G home internet plans from Optus:
| Plan Name | Max Speeds | Plan length | Price |
|---|---|---|---|
| 4G Internet Unlimited | 25 Mbps | Month-to-month (no minimum) | $59 / month + first month free |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid November 2024.
Important Information Show Less
Optus 5G Home Internet
Here are the 5G home internet plans from Optus:
| Plan Name | Typical Evening Speed | Inclusions | Price |
|---|---|---|---|
| Optus Plus Everyday 5G | 45 Mbps |
| $69 / month |
| Optus Plus Everyday Fast 5G | 87 Mbps |
| $69 / month |
| Optus Plus Entertainer Superfast 5G | 210 Mbps |
| $79 / month |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid November 2024.
Important Information Show Less
The Optus 5G home internet is one of the best on the market, with the more expensive plan being the better option.
For only $10 more a month you will get uncapped download speeds. This is significant because depending on where you live, you could see download speeds exceeding your NBN connection. However, we repeat, this is very dependent on your location.
The only other comparable option to this plan is from Telstra, but they cap your data at 1TB per month.
Both Optus 5G home internet comes with:
- Unlimited data
- Included 5G Nokia Modem
- Optus Sports + OS Fitness
Optus Webmail & My Optus Account
My Optus is the account management service available to all Optus customers. With a My Optus account, current customers can:
- Find data usage and history
- Check billing and account info, account balance, and update payment details
- Recharge their Optus prepaid plan
- Set up their Optus modem
- Read troubleshooting guides
You’ll be required to set up a My Optus account when you sign up for a new service, and can be accessed either online or through the My Optus app.
Optus Internet Outage
There can be many reasons why your Optus Internet is down, such as issues with your router, a power cut, etc. Sometimes, however, it can be due to an Optus internet outage.
If you think the may be an outage in your area you can check on the Optus website to see if there is a known Optus NBN outage in your neighbourhood. In fact, this map works for both NBN outages and mobile or wireless outages.
Click on the button above to view the network status. You will have the choice to search for NBN or Mobile network outages.
Simply enter your address and the system will search your area and let you know if the network is down. If you need more assistance, you can always contact Optus NBN support using the phone numbers in the section below.
Optus Contact Methods & Optus Customer Support
Visit our full guide on how to contact Optus for the complete list of numbers and addresses.
You can contact Optus by:
- Live chat
- Phone
Optus 24/7 Live Chat If you don't want to call Optus by phone you can use Optus Live Chat for 24/7 customer support, available on the Optus website or through the My Optus app
Optus Contact Phone Number
Optus customer service is available by phone, depending on your question or query. For sales, tech support, moving home, or customer service, use one of the Optus phone numbers below.
| Department | Optus Number | Opening Hours (AEST) |
|---|---|---|
| Sales | 1300 184 874 | Mon to Fri: 8am-7pm Sat to Sun: 9am-5pm |
| Customer Support | 133 937 | Mon to Fri: 9am-6pm Sat: 9am-5pm |
| Tech Support | 133 937 | 9am-6pm 7 days a week |
| Moving & Disconnections | 1300 555 241 | Mon to Fri: 8am-6pm Sat: 9pm-5pm |
Optus Complaints Process
If you’re dissatisfied with Optus and wish to make a complaint you can do so many different ways. In addition to calling any Optus phone number, or submitting a complaint online via the Optus website, customers can file a written complaint to Optus by email or written post with the information below.
| Optus Complaints Email | Optus Complaints Address |
|---|---|
| [email protected] | PO Box 306 Salisbury South 5106 South Australia |
In order to facilitate a quick resolution, make sure to include personal details such as your contact information, and any customer information associated with your account, along with as many details as possible of the issue.
Is your Optus internet slow?You can check your speed now with an Optus NBN speed test.
How to Pay Your Optus Bill
For Optus broadband and SIM-only plans, customers can pay their Optus invoice in different ways. If you need more time to pay your Optus bill you can request a payment extension on the My Optus app or, for more help, call 1300 308 839 Monday to Friday 8:30am to 7:30pm & Saturday 9am to 6pm to find out all financial help options available.
| Optus Payment Method | How to Pay Your Optus Bill |
|---|---|
| Direct Debit | Set up direct debit on the My Optus app or via My Optus account online |
| Online with Credit or Debit | Pay your Optus bill online immediately |
| BPAY | Pay through your financial institution using your account number and Biller Code found on your latest Optus bill |
| Over the Phone | 1300 309 909 |
| In Person | Bring your Optus bill payment slip to any Australia Post Office and pay with cash, EFTPOS; cheque, or money order |
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