This guide is an overview of Optus, one of the largest telco companies in Australia. We will show you what services Optus offers including internet plans, mobile plans and new devices, as well as how to sign up to an Optus plan, and how to contact Optus if you need assistance with your account. Below, you will also find links to our in-depth guides on each specific topic should you need more information.
- See our in-depth Optus guides on the following topics for more information:
- Optus Internet Plans & Prices
- Optus Mobile Plans & Prices
- Getting in Contact with Optus Support
- The Optus 5G network explained
What Services Does Optus Offer
Optus is one of Australia's largest telecom providers and comes in at number 2 in size, only behind Telstra. Optus is also known as one of the "big three" which refers to the 3 largest telecom providers in Australia. This is because Optus is one of only 3 companies in the whole of Australia that owns and operates its mobile and fixed line network.
This means that there are advantages to being an Optus customer as you get priority access to the full Optus network, whereas other companies that pay to use the optus network will not receive full access.
Optus has 2 main areas of service for the public: Internet plans & Mobile phone plans.
In the table below you can see a greater breakdown of what all Optus offers:
| Mobile Plans | Home Internet & NBN | New Devices | Other Services |
|---|---|---|---|
|
|
|
|
Below we break down Optus Mobile and Optus Internet and exactly what each service offers.
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Optus is Among the Cheapest Broadband Providers in Australia!
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Optus Internet & NBN
Optus internet plans include both flexible NBN plans, and home wireless broadband on either the 4G or 5G network across Australia.
Optus NBN plans
If you’re looking for a new NBN service, Optus offers flexible NBN plans that are made to work for any size household.
Here is a look at what's on offer:
Optus Value Plan
First 6 Months at
$70
/ month
Then $75 / month
Plan Benefits
- Best for 1 - 2 people
- Emails + Browsing
- Music Streaming & Some Video Services
- Unlimited Data
- 25 Mbsp Download Speed
Switch & Save with Selectra
Optus Standard Plus Plan
$85
/ month
Plan Benefits
- Best for 3 - 4 people
- Working from Home
- Video Calling Onling Gaming
- HD Streaming & Fast Downloads
- Unlimited Data
- 50 Mbsp Download Speed
Switch & Save with Selectra
Optus Premium Plan
First 6 Months at
$79
/ month
Then $99 / month
Plan Benefits
- Best for 5+ people
- Downloading Large Files
- Onling Gaming
- Working from Home
- Unlimited Data
- 100 Mbsp Download Speed
Switch & Save with Selectra
Optus Home Superfast
First 6 Months at
$89
/ month
Then $119 / month
Plan Benefits
- Best for 3 - 4 people
- Fast Downloads & Uploads
- Serious Onling Gaming
- 4K and HD Streaming
- Unlimited Data
- 245 Mbsp Download Speed
Switch & Save with Selectra
Optus Home Ultrafast
First 6 Months at
$99
/ month
Then $129 / month
Plan Benefits
- Multiple Users in Large Home
- Faster Downloads & Uploads
- Best Internet Experience
- 4K and UHD Streaming
- Unlimited Data
- 780 Mbsp Download Speed
Switch & Save with Selectra
Optus Internet Plans
Optus Value Plan
First 6 Months at
$70
/ month
Then $75 / month
Plan Benefits
- Best for 1 - 2 people
- Emails + Browsing
- Music Streaming & Some Video Services
- Unlimited Data
- 25 Mbsp Download Speed
Switch & Save with Selectra
Optus Standard Plus Plan
$85
/ month
Plan Benefits
- Best for 3 - 4 people
- Working from Home
- Video Calling Onling Gaming
- HD Streaming & Fast Downloads
- Unlimited Data
- 50 Mbsp Download Speed
Switch & Save with Selectra
Optus Premium Plan
First 6 Months at
$79
/ month
Then $99 / month
Plan Benefits
- Best for 5+ people
- Downloading Large Files
- Onling Gaming
- Working from Home
- Unlimited Data
- 100 Mbsp Download Speed
Switch & Save with Selectra
Optus Home Superfast
First 6 Months at
$89
/ month
Then $119 / month
Plan Benefits
- Best for 3 - 4 people
- Fast Downloads & Uploads
- Serious Onling Gaming
- 4K and HD Streaming
- Unlimited Data
- 245 Mbsp Download Speed
Switch & Save with Selectra
Optus Home Ultrafast
First 6 Months at
$99
/ month
Then $129 / month
Plan Benefits
- Multiple Users in Large Home
- Faster Downloads & Uploads
- Best Internet Experience
- 4K and UHD Streaming
- Unlimited Data
- 780 Mbsp Download Speed
Switch & Save with Selectra
It is important to mention that all Optus NBN plans come with an Opus Ultra wifi modem.
Optus speed test Not sure if your Optus broadband plan is as fast as it ought to be? Test your internet speed with Selectra’s Internet Speed Test and learn tips and tricks to improve your broadband connection.
Optus Home Wireless Broadband Plans
Wireless broadband is an NBN-alternative that connects your home devices to the internet using the mobile network. Unlike NBN and other broadband services, home wireless broadband is simple to set up, just plug in the home wireless broadband modem and connect your devices. Most home wireless broadband plans are currently on the 4G mobile network. However, Optus is beginning to roll out their 5G home wireless broadband in selected cities as well.
Optus 4G Wireless Broadband
If you’re looking for an NBN alternative, Optus 4G home wireless broadband connects the devices in your home to the Optus 4G network.
With 4G internet, you won’t get superfast speeds, but it will get the job done at 25 Mbps. If you are looking for a bare-bones plan, this is it.
Plans come on a month-to-month or 24-month contract and include unlimited data.
Here is a closer look at the plans:
| Plan Name | Max Speeds | Plan length | Price |
|---|---|---|---|
| 4G Internet Unlimited | 25 Mbps | Month-to-month (no minimum) | $59 / month + first month free |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid July 2024.
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Optus 5G Wireless Broadband
Optus is one of the few telco companies offering 5G home wireless broadband in selected major cities. If you want to get Optus 5G home wireless broadband, it’s important to first check your address and make sure 5G is available in your area.
All Optus 5G home wireless broadband plans run on a month-to-month contract.
Optus 5G home wireless broadband plans come with the following benefits:
- Month-to-month payments
- Optus Sport + OS Fitness
- No installation needed
- Unlimited data
Here is a closer look at the 5G Home Wireless Broadband Plans from Optus:
| Plan Name | Typical Evening Speed | Inclusions | Price |
|---|---|---|---|
| Optus Plus Everyday 5G | 45 Mbps |
| $69 / month |
| Optus Plus Everyday Fast 5G | 87 Mbps |
| $69 / month |
| Optus Plus Entertainer Superfast 5G | 210 Mbps |
| $79 / month |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid July 2024.
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Optus Mobile
Optus offers flexible prepaid and SIM-only mobile phone plans, with choices such as data allowance, expiry period, call and text inclusions both national and international, and data rollover and sharing.
Feel free to skip ahead to read about your topic of choice regarding Optus Mobile:
- Optus Mobile Network Coverage
- Optus Mobile Calling + Data Plans
- Optus Data SIM Plans
- Optus SIM Activation
- Recharge for Prepaid Plans
How Good is Optus Mobile Network Coverage – Map
Optus has an extensive network infrastructure that reaches 98.5% of the Australian population with 3G & 4G coverage. This covers major Australian cities along the coast, as well as additional regional and rural coverage throughout the country.
Optus is working on its 5g network rollout and was recently named Australia’s Fastest 5G mobile network for downloads by Opensignal in their 2022 Australian Mobile Network Experience report.
Although its network coverage is slightly less than Telstra Mobile, Optus was also named best overall for network availability by OpenSignal.
Optus 5G coverage
With 5G rolling out across Australia, major cities are starting to benefit from 5G mobile coverage.
Currently, Optus 5G is partially available in:
- Sydney
- Canberra
- Melbourne
- Brisbane
- Adelaide
- Perth
We recommend: Even if you live in one of these cities, make sure to check if you have Optus 5G available, especially if you want to sign up for Optus 5G home wireless broadband. Even if it isn’t available in your location yet, check frequently because 5G coverage is expanding all the time.
Optus Mobile Calling & Data Plans
If you want to be able to call, use WhatsApp, and navigate the web on your mobile device, this is the type of plan you will need. Optus also sells data-only plans, which we discuss later on.
For now, here is look at the 2 types of calling and data plans available from Optus: Monthly & Prepaid.
Monthly - Optus SIM-Only Plans
Optus SIM-only mobile phone plans are month-to-month mobile plans with unlimited data on the Optus Network.
You can either bring your own phone or include one of the latest new phones through Optus.
Optus offers all the latest phones from iPhone, Samsung, and Google. You can get a new handset + a SIM-only plan and pay off your new phone in 12, 24, or 36 months.
All Optus Monthly SIM-only plans include:
- Continuous data with no overage charges - Speeds reduced to 1.5Mbps after data allowance is used
- Family data sharing with plans
- Data sharing across all eligible plans on a single account
- 5G access with a 5G-compatible handset
Plan name | Small Choice Plan Plus | Medium Choice Plan Plus | Large Choice Plan Plus | Optus Plus Promo Plan |
|---|---|---|---|---|
Data Allowance | 50 GB | 180 GB | 360 GB | 500 GB |
Cost / Month | $52 | $62 | $82 | $69 for 12 months ($89 / month after that) |
Standard Calls & Texts | Unlimited (national numbers) | Unlimited (national + 35 countries) | Unlimited (national + 35 countries) | Unlimited (national + 35 countries) |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2024.
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Prepaid - Optus SIM-Only Plans
Optus offers six different types of prepaid phone plans, each with different inclusions for data, call, and text both nationally and internationally. Their six prepaid mobile phone plans include:
Data Allowance | 5 GB | 40 GB | 60 GB | 80 GB | 120 GB |
|---|---|---|---|---|---|
Cost | $1 / per day | $7 / week | $30 / month | $180 / year | $300 / year |
Standard Calls & Texts | Unlimited (national numbers) | Unlimited (national numbers) | Unlimited (national numbers) | Unlimited (national numbers) | Unlimited calls (national numbers) |
Data Rollover | 200 GB | 200 GB | 200 GB | 200 GB | 200 GB |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2024.
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Optus prepaid mobile phone plans Discover and compare all Optus prepaid phone plans when you check out our Optus mobile phone guide.
Optus Mobile Data-Only Plans
If you don't need to make calls on your device, you'll be interested in a data-only mobile plan.
Data-only plans are meant for surfing the web and using web-reliant apps like facetime and whatsapp with a SIM-enabled mobile device.
Think: Tablets, Mobile Hotspots, WiFi dongle, etc.
Data-only plans are also known as mobile broadband and use the mobile network to allow you to access the internet on the go, without WIFI. With these plans, you won't be able to make any calls, therefore it's important to keep that in mind when choosing.
Opus Mobile has 2 options for data-only SIM plans:
- Continuous, monthly plans
- Prepaid plans that allow you to top-up as needed.
Monthly - Optus Data SIM Plans
These Optus SIM-only data plans run on a month-to-month contract and have more data inclusions than their prepaid siblings.
In addition, Optus SIM-only mobile broadband plans include:
- No lock-in contract
- 1.5Mbps endless data speeds
- Data sharing across eligible plans on one account
Plan Name | Small Optus Choice Plus Data Plan | Medium Optus Choice Plus Data Plan | Large Optus Choice Plus Data Plan | Extra Large Optus Choice Plus Data Plan |
|---|---|---|---|---|
Data Allowance | 5 GB | 30 GB | 60 GB | 100 GB |
Cost / Month | $15 | $25 | $45 | $160 |
Max Network Access | 4G plus | 4G plus | 5G | 5G |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2024.
Important Information Show Less
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Optus is Among the Cheapest Broadband Providers in Australia!
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Guide to Activate Optus SIM Card
If you're wondering how to activate your Optus SIM Card, it's never been easier thanks to the company's online platform: optus.com.au/activate.
Follow these steps to carry out your Optus SIM activation:
- The SIM card arrives at your house
- With your SIM in hand, visit optus.com.au/activate
- Locate the SIM number on the back of the card
- You will be prompted to enter the SIM number and your personal details
- Enter your phone number if you will be keeping your current number
- Choose which Optus phone plan you'd like to buy
- Proceed to check out where you will enter your payment details and go through an ID verification process
- After this, your SIM card will be activated
Optus Recharge for Prepaid Plans
Once your prepaid plan is activated, you’ll need to purchase an Optus recharge at the end of each expiry period. You can recharge Optus plans using any of the following methods:
Optus Recharge Method | Instructions |
|---|---|
| Recharge Online | Pay with your PayPal, debit, or credit card on the Optus website |
| Recharge in Store | Visit any “Yes” Optus store to recharge or purchase a voucher |
| Over the Phone | Dial 555 from your prepaid phone |
| AutoRecharge | Set up Optus AutoRecharge online |
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Optus is Among the Cheapest Broadband Providers in Australia!
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Optus Webmail & My Optus Account
My Optus is the account management service available to all Optus customers. With a My Optus account, current customers can:
- Find data usage and history
- Check billing and account info, account balance, and update payment details
- Recharge their Optus prepaid plan
- Set up their Optus modem
- Read troubleshooting guides
You’ll be required to set up a My Optus account when you sign up for a new service, and can be accessed either online or through the My Optus app.
Optus Contact Methods & Optus Customer Support
Visit our full guide on how to contact Optus for the complete list of numbers and addresses.
You can contact Optus by:
- Live chat
- Phone
Optus 24/7 Live Chat If you don't want to call Optus by phone you can use Optus Live Chat for 24/7 customer support, available on the Optus website or through the My Optus app
Optus Contact Phone Number
Optus customer service is available by phone, depending on your question or query. For sales, tech support, moving home, or customer service, use one of the Optus phone numbers below.
| Department | Optus Number | Opening Hours (AEST) |
|---|---|---|
| Sales | 1300 184 874 | Mon to Fri: 8am-7pm Sat to Sun: 9am-5pm |
| Customer Support | 133 937 | Mon to Fri: 9am-6pm Sat: 9am-5pm |
| Tech Support | 133 937 | 9am-6pm 7 days a week |
| Moving & Disconnections | 1300 555 241 | Mon to Fri: 8am-6pm Sat: 9pm-5pm |
Optus Complaints Process
If you’re dissatisfied with Optus and wish to make a complaint you can do so many different ways. In addition to calling any Optus phone number, or submitting a complaint online via the Optus website, customers can file a written complaint to Optus by email or written post with the information below.
Optus Complaints Email | Optus Complaints Address |
|---|---|
| [email protected] | PO Box 306 Salisbury South 5106 South Australia |
In order to facilitate a quick resolution, make sure to include personal details such as your contact information, and any customer information associated with your account, along with as many details as possible of the issue.
How to Pay Your Optus Bill
For Optus broadband and SIM-only plans, customers can pay their Optus invoice in different ways. If you need more time to pay your Optus bill you can request a payment extension on the My Optus app or, for more help, call 1300 308 839 Monday to Friday 8:30am to 7:30pm & Saturday 9am to 6pm to find out all financial help options available.
Optus Payment Method | How to Pay Your Optus Bill |
|---|---|
| Direct Debit | Set up direct debit on the My Optus app or via My Optus account online |
| Online with Credit or Debit | Pay your Optus bill online immediately |
| BPAY | Pay through your financial institution using your account number and Biller Code found on your latest Optus bill |
| Over the Phone | 1300 309 909 |
| In Person | Bring your Optus bill payment slip to any Australia Post Office and pay with cash, EFTPOS; cheque, or money order |
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