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Southern Phone: Mobile and NBN Plans, How to Sign Up, and How to Contact Southern Phone

Southern Phone (also known as Southern Phone Company), offers award-winning telecommunication services to regional customers across Australia. Discover all of Southern Phone’s internet and mobile offers, including NBN bundles and satellite broadband, by reading more below and discover if Southern Phone is your new broadband provider, today.


Overview of Southern Phone

Southern Phone, Australian regional telecommunications company, has been offering regional broadband and mobile services to customers since 2002. First established by local councils in New South Wales in order to provide regional and remote Australians with telecommunications solutions, it has since provided more than $14.8 million in dividends to local councils who are shareholders of the company.

Southern Phone offers regional support to communities through a number of grants and schemes, including donating $25,000 per year to each if its local council shareholders for community groups in each region and a STEM scholarship program first started in 2017.

In 2019, Southern Phone was bought by AGL Energy and is now a wholly owned subsidiary of the company.

Southern Phone network coverage

Southern Phone uses the Optus 4G network, and parts of Telstra’s 3G and 4G network, to deliver broadband and mobile services to its regional customers. By utilizing both the Optus and Telstra networks, Southern Phone is able to deliver mobile network coverage to over 98.8% of the Australian population.

Southern Phone NBN, ADSL, and broadband plans

Southern Phone offers regional and remote Australians with access to fast and reliable broadband, no matter the connection. With its array of NBN, ADSL, satellite, and wireless and mobile broadband plans and choices, those living in regional and remote areas can be sure to find the broadband services they need to keep connected.

Southern Phone NBN plans

Southern Phone offers three NBN plans to Australian customers who have NBN available in their area. All Southern Phone NBN plans come with a month-to-month contract, meaning you never need to worry about getting locked into a plan, and give customers unlimited data at comparable rates. In addition, there are no additional fees for activation, setup, or delivery, and if you already have an NBN-configured modem you don’t need to purchase one from Southern Phone. Currently, Southern Phone is offering a promo for the first six months of your NBN services through them, which gives you $10 off per month off their ongoing price.

Southern Phone NBN plans*
  NBN Standard NBN Turbo NBN Max
Download speed NBN25
(19Mbps typical evening download speed)
NBN50
(38Mbps typical evening download speed)
NBN100
(76Mbps typical evening download speed)
Promo price $55 / month
(First 6 months)
$65 / month
(First 6 months)
$85 / month
(First 6 months)
Ongoing price $65 / month $75 / month $95 / month

*Source: Southern Phone NBN Plans - Valid 17 April 2020

NBN ModemSouthern Phone does not include a modem in their NBN plans. If you need an NBN Modem, Southern Phone has them available for $99 (includes delivery)

ADSL plans with Southern Phone

For Australian’s who don’t yet have NBN available to their residences, Southern Phone offers three ADSL plans. Customers can choose their ADSL plan with Southern Phone at three available data allowances; 500GB, 1000GB, or unlimited data per month; all of which come on a no lock-in contract, and $0 setup or activation fees. Southern Phone ADSL plans are all NBN-ready, meaning when NBN is available in your area you can switch over without activation or termination fees.

Southern Phone ADSL plans*
  ADSL Medium ADSL Large ADSL Unlimited
Price / month $60 / month $70 / month $80 / month
Data / month 500GB / month 1000GB / month Unlimited data
Cost / MB $0.00012 / MB $0.0007 / MB N / A

*Source: Southern Phone ADSL Plans - Valid 17 April 2020

Satellite broadband through NBN Sky Muster with Southern Phone

Australians in remote or regional parts of the country can access fast and reliable broadband through NBN Sky Muster satellite broadband services with Southern Phone. With Sky Muster, customers are able to customize the plan to fit their needs, no matter if you’re just looking to browse the web and check emails or stream movies and TV shows every night.

Southern Phone offers three NBN Sky Muster speeds; Basic (NBN12), Standard (NBN25), or NBN Sky Muster Plus (NBN50); and each of these speeds has multiple data allowances available from 70GB / month, up to 300GB / month. While data is metered for peak and offpeak usage, Southern Phone has unmetered data for web browsing, email, and system updates.

All NBN Sky Muster plans through Southern Phone come on a month-to-month contract, with no activation fees, but if you need a modem (not included in the plans price) Southern Phone offers modems for $99 including delivery.

NBN Sky Muster Satellite Broadband with Southern Phone*
  Basic
(NBN12)
Standard
(NBN25)
NBN Sky Muster Plus
(Up to NBN50)
Data / month Plans start at 70GB up to 300GB / month Plans start at 70GB up to 300GB / month Plans start at 50GB up to 300GB / month
Price / month $38 - $55 / month $43 - $55 / month $55 - $130 / month
Typical evening speeds 10Mbps 19Mbps Burst over 25Mbps
subject to network capacity

*Source: Southern Phone Satellite Broadband Plans with Sky Muster - Valid 17 April 2020

Southern Phone home wireless broadband plans

Home wireless broadband with Southern Phone means that you don’t need to worry about a phone line or NBN connection when it comes to getting internet access in your home. All you need to do is plug in your wireless broadband modem and you’re ready to go. With 24-month contracts, and an included modem, you’ll be ready to connect to the internet as soon as possible with Southern Phone's home wireless broadband.

Home wireless broadband with Southern Phone*
  Home Wireless 50 Home Wireless 70
Data allowance 200GB / month 500GB / month
Price / month $50 / month $70 / month
Modem cost $79 upfront $79 upfront
Contract length 24 months 24 months
Cost / MB $0.0033 / MB $0.0017 / MB
Total minimum cost $1,279 over 24 months $1,759 over 24 months

*Source: Southern Phone Home Wireless Broadband - Valid 17 April 2020

Looking for a new wireless broadband plan? Selectra can help you find the best wireless broadband plan for you!

Mobile broadband plans with Southern Phone

Southern Phone offers a range of data-only mobile broadband plans, on 12-month contracts, for Australians looking to bring the internet wherever they go. From small plans suitable for tablets and personal devices, to extra large plans allowing you to do everything from stream TV to tele-work no matter where you are, Southern Phone has a range of plans at all price points available.

Southern Phone data-only mobile broadband plans*
  Extra Small Small Medium Large
Data / month 7GB / month 15GB / month 50GB / month 100GB / month
Price / month $15 / month $25 / month $40 / month $65 / month
Cost / MB $0.0021 / MB $0.0017 / MB $0.0008 / MB $0.0007 / MB
Total minimum cost $180 over 12 months $300 over 12 months $480 over 12 months $780 over 12 months

*Source: Southern Phone mobile broadband plans - Valid 17 April 2020

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Mobile offers from Southern Phone

Southern Phone offers not only phone plans, both on month-to-month and 12-month contracts, but also mobile phones which customers can pay off over a period of time. Southern Phone gives you flexibility to choose the best mobile phone options for you.

SIM-only plans with a 12-month contract

Choosing a contracted mobile phone plan can often be more economically friendly in the long-term by offering more data or other features, often at a lower cost. 12-month mobile phone plans with Southern Phone start at $9 per month, up to $45 per month, and include unlimited standard national call and text.

12-month SIM-only plans with Southern Phone*
  X Small Small Medium Large X Large
Price / month $9 / month $15 / month $22 / month $30 / month $45 / month
Data / month 1GB / month 5GB / month 18GB / month 35GB / month 80GB / month
National call and text Unlimited Unlimited Unlimited Unlimited Unlimited
Intl call and text Not included Not included $50 credit $300 credit $500 credit
Minimum cost (12 months) $108 over 12 months $180 over 12 months $264 over 12 months $360 over 12 months $540 over 12 months

*Source: Southern Phone SIM Only Plans - Valid 17 April 2020

SIM-only month to month mobile plans

Month-to-month mobile phone plans allow you flexibility to switch or change your mobile phone provider, or plan, whenever you see fit. Southern Phone month-to-month mobile phone plans start at $20 per month, up to $60 per month, and include unlimited national call and text.

No-contract SIM-only mobile plans*
  Small Medium Large X Large XX Large
Price / month $20 / month $30 / month $40 / month $50 / month $60 / month
Data / month 2.5GB / month 8GB / month 15GB / month 25GB / month 40GB / month
National call and text Unlimited Unlimited Unlimited Unlimited Unlimited
Intl call and text Not included $50 credit $300 credit $500 credit $500 credit

*Source: Southern Phone SIM Only Plans - Valid 17 April 2020

Mobile phones available from Southern Phone

Southern Phone offers a variety of mobile phones available on 24-month payment plans, allowing you to have the latest phones on the market without needing to spend a lot of money all at once. Phone’s range from Nokia flip-phones for $15 a month for those who want something without all the bells and whistles, up to the latest Samsung Galaxy S20 with 5G capability.

Purchase a mobile with Southern Phone

Fixed-lines with Southern Phone

Southern Phone offers fixed line phone services for it’s Australian customers. This includes standard home phone services for those with ADSL, as well as VoIP for customers with NBN broadband, at a number of price points no matter if you use your fixed phone occasionally or regularly.

Standard fixed-line phone plans with Southern Phone

Customers with ADSL are still required to have an active home phone line to connect to the internet, which is available through Southern Phone. Standard home phone plans from Southern Phone are available on monthly contracts, starting at $24.95 per month for pay-as-you-go calls. Depending on your usage, you can choose to include all unlimited calls within Australia, including mobile, national, local, and 13 numbers, for $69.95 per month.

Standard home phone plans*
  Standard Small Standard Medium Standard Large
Price / month $24.95 / month $39.95 / month $69.95 / month
Local calls 25c / call Unlimited Unlimited
National Calls 25c / minute capped at $1.98 for 1 hour Unlimited Unlimited
Mobile calls 37c / min capped at $1.49 for 10 minutes 37c / min capped at $1.49 for 10 minutes Unlimited
13 numbers 40c / call 40c / call Unlimited

*Source: Southern Phone Standard Fixed Line Plans - Valid 17 April 2020

VoIp phone plans with Southern Phone

While customers with ADSL still need to have active home phone lines, those who have switched over to NBN aren’t required to have a landline. However, for NBN users who still want the option, Southern Phone offers a number of VoIP home phone plans starting at $10 per month for pay-as-you-go calling.

VoIP plans with Southern Phone*
  VoIP Small VoIP Medium VoIP Large VoIP X-Large
(Includes select unlimited international calls)
Price / month $10 / month $20 / month $30 / month $40 / month
Local calls 10c / call Unlimited Unlimited Unlimited
National Calls 25c / min capped at $1.98 for 1 hour Unlimited Unlimited Unlimited
Mobile calls 37c / min capped at $1.49 for 10 min 37c / min capped at $1.49 for 10 min Unlimited Unlimited
13 numbers 40c / call 40c / call 40c / call 40c / call

*Source: Southern Phone VoIP Plans - Valid 17 April 2020

Bundle and save with Southern Phone

Choosing to bundle your telecommunication services with Southern Phone can help you save money in the long run. Whether you want to bundle your NBN and home phone, or include a mobile with your plan, you can make sure all your broadband and mobile needs are met at one simple price.

Choosing an NBN Broadband Bundle with Southern Phone bundles your NBN broadband, home phone, and NBN modem all in one place. Bundles include a discount of up to $20 / month, for 24 months.

NBN Broadband Bundle with Southern Phone
  NBN Basic NBN Basic Unlimited NBN Standard NBN Turbo
Discount $5 / month discount $5 / month discount $20 / month discount $20 / month discount
Price / month $60 / month $70 / month $75 / month $85 / month
Data / month 100GB / month Unlimited Unlimited Unlimited
Speeds NBN12 NBN12 NBN25 NBN50
Calls included Local and national calls Local and national calls Local, national, and mobile calls Local, national, and mobile calls
Minimum cost over 24 months $1,440 over 24 months $1,680 over 24 months $1,800 over 24 months $2,040 over 24 months

*Source: Southern Phone NBN Broadband Bundles - Valid 17 April 2020

Southern Phone NBN Triple Bundle combines your internet, home phone, and mobile data all in one place. Southern Phone’s NBN Triple Bundle starts at $100 / month, with a minimum cost of $2,400 over 24 months and includes:

  • NBN modem
  • NBN50 download speeds
  • Unlimited NBN data
  • Home phone with unlimited local, national, and mobile calls
  • 5GB mobile data
  • Unlimited talk and text on your mobile phone
  • $5 / month discount on mobile plans

Want to sign up to Southern Phone?

Sign up to Southern Phone’s broadband or mobile plans online now. Signing up online is easy, but will require agreeing to a credit check, which includes giving your employment status and a valid driver's license. For NBN orders you will also need to supply a mobile phone number where you can be reached in case an appointment is required to connect you to NBN.

Sign up to Southern Phone now

How to move with your Southern Phone plan

Moving house with Southern Phone is easy for both new and existing customers. New customers simply need to indicate on their online order that they need a connection at their new address. Existing Southern Phone customers looking to move home with their broadband or home phone service will need to fill out a relocation request form. There is a minimum relocation fee of $59, which may be more depending on what connection is already available at your new home.

How to cancel your Southern Phone account

To cancel a service with Southern Phone, including your mobile or broadband plans, you will need to contact Southern Phone customer service. Southern Phone customer service can be contacted by calling 13 14 64 from 8am to 8pm, Monday to Sunday.

Cancelling a contract?If you cancel a contract before your service is finished, you will need to pay off any remaining amount due or an early termination feel. This can include broadband contracts, a mobile phone payment plan, or any bundled services

Contact Southern Phone customer service

Southern Phone customer service is available every day of the week, Monday through Sunday, from 8am to 8pm. You can contact Southern Phone customer service by:

  • Calling 13 14 64
  • Online chat
  • Online message form

In addition, Southern Phone is available on social media, including Facebook, LinkedIn, and Youtube.

Pay a Southern Phone bill

Southern Phone offers a number of payment methods to pay your Southern Phone bill. Direct Debit is the recommended payment method, which can be set up either online via the Online Portal or by calling 13 14 64 and providing your bank account or credit card information. Direct Debit is available to pay by due date, or by paying a fixed amount every week or fortnight.

Southern Phone bill payment methods
Payment method How to pay
BPAY Contact your financial institution and pay using your account or reference number, and Southern Phone’s BPAY Biller Code
Centrepay Contact Centrelink to setup payment using your Southern Phone account number
Cheque Include payment slip and cheque payable to Southern Phone Company and send to:
Southern Phone Company, 6 Page Street, Moruya NSW 2537
Direct Debit Set up direct debit online or by phone
Postbillpay Pay online, by phone, or in person at any Australia Post. A $1.50 fee is applicable when paying through Postbillpay
Online Pay online immediately, using your account number and date of birth to access Southern Phone's payment portal

Customer reviews of Southern Phone

Customer reviews of Southern Phone are generally mixed, with Product Review customers giving Southern Phone a 1.6 out of 5 stars. Customers who are pleased with their Southern Phone services like that there are few dropouts which are quickly fixed after contacting customer service. However, customers who are displeased with their service cite that they are sometimes overcharged, and it’s incredibly difficult to get in touch with the right department or team to solve any issues.

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