Southern Phone: Mobile, NBN Plans and Regional Broadband

Southern Phone (also known as Southern Phone Company), offers award-winning telecommunication services to regional customers across Australia. Discover all of Southern Phone’s internet and mobile offers, including NBN bundles and satellite broadband, by reading more below and discover if Southern Phone is your new broadband provider, today.

Overview of Southern Phone and Coverage Map

Southern Phone is an Australian regional telecommunications company that has been offering regional broadband and mobile services to customers since 2002. First established by local councils in New South Wales in order to provide regional and remote Australians with telecommunications solutions, it has since provided more than $14.8 million in dividends to local councils who are shareholders of the company.

Southern Phone offers regional support to communities through a number of grants and schemes, including donating $25,000 per year to each if its local council shareholders for community groups in each region and a STEM scholarship program first started in 2017.

In 2019, Southern Phone was bought by AGL Energy and is now a wholly-owned subsidiary of the company.

Southern Phone uses the Optus 4G network, and parts of Telstra’s 3G and 4G network, to deliver broadband and mobile services to its regional customers. By utilizing both the Optus and Telstra networks, Southern Phone is able to deliver mobile network coverage to over 98.8% of the Australian population.

Southern Phone Mobile Plans and Offers

Southern Phone offers simple mobile phone plans to customers in Australia. With only four SIM-only mobile phone plans available, they make it easy to choose the best option for you. Customers can also choose to add one of Southern Phone’s newest mobile phone models for an additional monthly charge or help older family members stay connected with Southern Phone’s Seniors mobile plan.

Southern Phone Mobile Plans

Southern Phone has four SIM-only mobile phone plans available. With Southern Phone, customers can either choose to bring their own unlocked mobile or purchase one of Southern Phone’s available mobiles either outright or with monthly instalments over 24 months.

Southern Phone has many of the latest mobile phones available on the market including phones with 5G capability, which can be used with any of their SIM-only mobile phone plans. You can choose to either purchase the phone outright or pay it off in monthly instalments for 24 months.

Southern Phone Seniors Mobile Plan

If you’re looking to stay connected to friends and family without the need for fancy mobiles and complicated plans, Southern Phone Seniors phone and the mobile plan is a great choice. The Swissvoice C50s is a simple-to-use mobile phone perfectly adapted for seniors with a large-screen, hearing aid compatibility, and SOS button.

The Swissvoice C50s starts at $27.50 per month over 24 months, or pay $599 outright, and comes with:

• Simple, large-print menu with easy access to all the main functions (calls, messages and pictures)
• Extra-loud ringtones and hearing aid compatibility
• SOS button and included emergency bracelet to be worn around the neck or wrist
• Easy-to-use charging station with high-definition loudspeakers for easy voice and video calls
• Addition Premium Service for $7 more per month

If you decide the Swissvoice C50s is the right choice for you, you can choose between two monthly mobile phone plans to ensure you have all the data and calls you need to keep connected to your loved ones.

Southern Phone Mobile Broadband

Mobile broadband is a great choice if you have a tablet or hotspot mobile device you want to connect to the internet regularly either in your home or on the go. Southern Phone mobile broadband plans start at $15 per month, and come on a 12-month contract.

Southern Phone triple bundle Save even more with the Southern Phone triple bundle and get your home broadband, home phone, and mobile plan all in one place for $110 per month. With the Southern Phone triple bundle, you get: Unlimited broadband data at NBN50 speed, 10GB mobile data per month, and unlimited calls to local, national, and mobile numbers on your home phone.

Southern Phone Internet Services

Southern Phone offers a variety of home broadband services to help everyone in Australia connect to fast, reliable, broadband. Whether you have an NBN connection or need satellite or wireless broadband services, Southern Phone has it.

Southern Phone NBN

Southern Phone NBN plans are available to Australians where NBN has been rolled out. If you already have an NBN connection to your home, you can choose from one of three Southern Phone NBN plan speeds, all of which come with unlimited data so you don’t need to worry about your internet usage.

If you prefer, Southern Phone’s NBN bundles include home phone services in addition to NBN broadband. These 24-month plans currently include discounted rates and come with a broadband connection, home phone, and an NBN-compatible wifi modem.

Southern Phone Satellite Broadband

Southern Phone, with NBN Sky Muster, provides regional and remote Australians with access to fast, reliable satellite broadband. Choose how much data allowance you want per month, which is then split between peak (7am to 1am) and off-peak usage (1am to 7am) and enjoy unmetered data usage for certain website uses such as email, web browsing, or smartphone updates.

Southern Phone Wireless Broadband

If you don’t have an NBN connection, Southern Phone wireless broadband allows for easy home broadband setup without the need for installation or a technician. Simply plug in your Southern Phone wireless broadband modem and get instant access to the Optus 4G network. Southern Phone wireless broadband comes with a 24-month contract term, has two plans available, so you can choose the right amount of data for your household.

How to Sign Up for Southern Phone Mobile or Broadband

Sign up for Southern Phone’s broadband or mobile plans online now. Signing up online is easy, but will require agreeing to a credit check, which includes giving your employment status and a valid driver's license. For NBN orders you will also need to supply a mobile phone number where you can be reached in case an appointment is required to connect you to NBN.

How to Move with Your Southern Phone Plan

Moving house with Southern Phone is easy for both new and existing customers. New customers simply need to indicate on their online order that they need a connection at their new address. Existing Southern Phone customers looking to move home with their broadband or home phone service will need to fill out a relocation request form. There is a minimum relocation fee of $59, which may be more depending on what connection is already available at your new home.

How to Cancel Your Southern Phone Account

To cancel a service with Southern Phone, including your mobile or broadband plans, you will need to contact Southern Phone customer service. Southern Phone customer service can be contacted by calling 13 14 64 from 8am to 8pm, Monday to Sunday.

Cancelling a contract?If you cancel a contract before your service is finished, you will need to pay off any remaining amount due or an early termination feel. This can include broadband contracts, a mobile phone payment plan, or any bundled services

Southern Phone Contact Information

Southern Phone customer service is available every day of the week, Monday through Sunday, from 8am to 8pm. You can contact Southern Phone customer service by:

• Calling 13 14 64
• Online chat
• Online message form

In addition, Southern Phone is available on social media, including Facebook, LinkedIn, and Youtube.

Southern Phone Billing and Payment Methods

Southern Phone offers a number of payment methods to pay your Southern Phone bill. Direct Debit is the recommended payment method, which can be set up either online via the Online Portal or by calling 13 14 64 and providing your bank account or credit card information. Direct Debit is available to pay by the due date, or by paying a fixed amount every week or fortnight.

Southern Phone Reviews

Customer reviews of Southern Phone are generally mixed, with Product Review customers giving Southern Phone a 1.6 out of 5 stars. Customers who are pleased with their Southern Phone services like that there are few dropouts which are quickly fixed after contacting customer service. However, customers who are displeased with their service cite that they are sometimes overcharged, and it’s incredibly difficult to get in touch with the right department or team to solve any issues.