Telstra Mobile | Telstra Network, Plans, Login & Reviews

The cheapest Telstra mobile plan costs only $35 per month. This is a mobile sim-only plan subscription with 25GB, with 5G network access. With other Telstra mobile plans, you will receive more data allowance, unlimited national and international calling, as well as uncapped download speeds. Telstra offers multiple options for add-ons and bundles, to help you save as much as possible on your mobile phone plans.

Telstra Mobile Coverage Map & Network Speed

The Telstra mobile network is the biggest mobile network in Australia, with 3G, 4G, 4GX, and now 5G coverage covering over 99% of the Australian population.

The 2022 Telstra mobile coverage map above shows the ample network coverage in major Australian cities and additional coverage in rural and regional areas. As always, it’s important to check your area to make sure you’re covered by the Telstra mobile network when signing up to a mobile phone or broadband service.

Click here to see a list of all Telstra network providers.

The Telstra 5G network is the fastest and most extensive 5G network in Australia. As of June 2021, Telstra 5G was already available to 75% of the population.

However to access any 5G network you must have a 5G enabled device and a plan that allows you access to the 5G network.

Currently, Telstra is offering 5G access on a several of their prepaid and SIM-only plans as well as some mobile broadband plans. If you’re interested in Telstra 5G network access, check to be sure 5G is available in your area.

Telstra Mobile Plans

Telstra offers 2 types of prepaid mobile plans depending on how you plan to use your phone:

1. Standard prepaid mobile plans
2. Casual prepaid mobile plans
3. SIM only mobile plans
4. Mobile broadband plans

Standard Prepaid Plans:
Telstra's standard prepaid mobile plans are for people who use their phones often and want unlimited calls and texts with flexible expiry periods.

Casual Prepaid Plans:
Telstra's casual prepaid mobile plans are for people who don’t frequently use their phones and therefore have fewer features included and longer expiry periods.

SIM Only Plans:
Telstra's SIM only plans are month to month mobile plans with different levels of data and different lengths of expiry periods.

Mobile Broadband Plans:
Telstra's mobile broadband plans ooffer a on the go internet connection without additional texting and calling abilities - for those who just need data on the go.

What is an expiry period?An expiry period is the maximum amount of time you can go without having to recharge. Most prepaid plans have an expiry period of 1 month.

Standard Prepaid Mobile Plans

Telstra prepaid mobile phone plans come with unlimited calls and texts to standard AU numbers, continuous data rollover, and international call and text inclusions to selected countries. Simply choose one of the prepaid plans below to start.

Below you can see your options for standard prepaid mobile plans:

No Lock-in ContractsAll Telstra mobile plans offer the flexibility of no lock-in contracts

Casual Prepaid Mobile Plans

As mentioned before, the prepaid casual plans have longer expiry periods and include small amounts of data, talk and text. These plans are ideal for those who use their phones infrequently. Below is your option for the casual prepaid mobile plan:

All Telstra prepaid recharges come with the same call and text inclusions as their starter kits, including unlimited call and text nationwide to standard numbers.

Prepaid recharge plans do not include calls to premium numbers, international roaming or access to Telstra Air.

Below are the different international zones that Telstra customers can choose from when selecting their mobile plan:

• Zone 1 Destinations: Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, Spain, Sweden, UK, USA, US Virgin Islands, Vietnam
• Zone 2 Destinations: Argentina, Bahamas, Bangladesh, Bermuda, Brunei, Brazil, Cambodia, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Dominican Republic, Faroe Islands, French Guiana, Greenland, Hungary, Iceland, Greece, Italy, Laos, Lebanon, Liechtenstein, France, Iran, Israel, Kenya, Kuwait, Mexico, Mongolia, Palestinian Authority, Nepal, Netherlands, Nigeria, Pakistan, Philippines, Peru, Sri Lanka, Saudi Arabia, South Africa, Taiwan, Thailand, United Arab Emirates, Slovak Republic, Venezuela
• Zone 3 Destinations: Austria, Comoros, Croatia, East Timor, Egypt, Fiji, Ghana, Mauritius, Papua New Guinea, Poland, Russia, Samoa, Serbia, Solomon Islands, Surinam, Switzerland, Tonga, Turkey, Vanuatu, Zimbabwe

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Data Recharge with TelstraWith Telstra mobile plans, you can enjoy continuous data rollover by recharging before expiry, allowing you to save up to 200GB of unused data. This feature is available on 7 to 28 day recharges and can be accumulated over time, lasting for the two following payment cycles, even if you change your plan.

Telstra SIM Only Plans

Telstra SIM-only, no-contract mobile phone plans allow you to bring your own mobile device, or purchase one on a plan with Telstra to be paid off in 12 or 24 months.

In addition, Telstra offers unlimited data on all their SIM-only plans at 1.5 Mbps download speed. Simply choose your data allowance, which will give you browsing data at full speed, and if you use that up your broadband speed will be reduced to 1.5Mbps without worrying about excess charges.

Here's what's Included:

• Unlimited standard national calls and text
• Telstra data sharing between up to 10 eligible services on the same Telstra account
• Unlimited data at 1.5Mbps download speed with no excess data charges
• 30 minutes of standard calls to overseas numbers from Australia
• Unlimited international SMS to all countries

However, if you plan to use these plans overseas, you will have to purchase an additional international roaming plan for calls, SMS, and MMS while travelling abroad.

Telstra Data Share:Telstra Data Sharing comes included by default with all Tesltra upfront mobile or data plans. To activate data sharing for Telstra, simply sign up for each SIM card using the same Telstra account, and the data will automatically be shared between users.

After you have received your SIM card, you can continue to recharge with any of the SIM-only plans shown below.

Below are your options for the SIM-only plans:

Trade in Your Old PhoneIf you possess an older smartphone, it might hold some value at Telstra. Consider trading in your phone to receive credit, which could potentially reduce the expense of purchasing a new phone with Telstra!

Telstra Mobile Broadband Plans

Mobile broadband plans are perfect for using tablets, smartphones or SIM-enabled hotspots on the go.

Mobile broadband plans are essentially just large data plans on a SIM card that allow you to use internet connected devices when you are unable to connect to wifi. All Telstra mobile broadband plans include unlimited data with no excess charges at 1.5Mbps, and you can share your data with up to 10 eligible devices on the same account.

Keep in mind that Tesltra mobile data plans are simply for using the internet. Therefore, they connot be used to make calls, SMS or MMS.

Its important to note that these plans do not include international romaing. To use you mobile broadband plan overseas, you can add an International Roaming Day Pass to continue to use your internt at some locations abroad. See Tesltra international roaming for more details.

Telstra NBN & Bundles Did you know Telstra also offers NBN plans bundled with Telstra Air which allow you to connect to millions of Wi-Fi spots throughout Australia for free?

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Optional Add-Ons for Telstra Mobile Plans

Telstra offers many extra options for your current mobile plan including data, calling/messaging, internatioal calling and roaming. Before checking out the Telstra mobile plan extras, be sure to check that you have an active recharge on your current plan. You can then find the add ons in your Telstra login, by clicking first the services tab, then the extras tab. From there, you can see the extra packs that are available for your specifc mobile plan and sign up. Below are all the Telstra mobile plan add-ons if you want to see all options:

Activate & Recharge Your Telstra Mobile Plan

To get started with your Telstra mobile service, you will need to activate your plan online. Activating your Telstra mobile plan online is simple, but we have included some step-by-step instructions to help you get everything set up:

1. Start by inserting your new SIM card into your device
2. Head to https://prepaid.activate.telstra.com.au to activate it
3. Enter your SIM serial number (on the back of your SIM kit)
4. Choose whether you want to transfer your existing number from your current provider, or get a new Telstra number
5. Choose whether you'd like to activate your SIM for a mobile or for another data-only device
6. Fill out your ID & contact details
7. Select a plan and recharge
8. Confirm your details and click Activate

Once you finish activating your SIM card, your pre-paid service should be up and running within 4 hours, but it can sometimes take a bit longer. If you are transferring your mobile number, Telstra can only do this within their operating hours.

For those transferring an existing number, it is important that you keep your current SIM card in your phone until your old service is disconnected. Once your Telstra service is activated, your service with your previous provider will be disconnected. Telstra will then send you an SMS or an email as soon as your number has been moved to Telstra.

To ensure that your service is activated, simply insert your SIM into your device. Then, turn the device off and back on again. If you see 'Telstra' next to the coverage bars, then your new service is active.

Please note that if you have a replacement SIM card, you have to call 13 22 00 in order to activate this service.

Once your Telstra mobile service is active, you may need to recharge your Telstra prepaid plan. You can recharge your account online in your My Telstra online account or on the mobile app.

Below are the steps to recharge your pre-paid service online:

1. Go to https://recharge.telstra.com.au
2. Enter your pre-paid mobile number
3. Choose your recharge amount
4. Select your preferred method of payment
5. Sign in to your account and follow the prompts to securely make your payment

If you are looking for information on how to recharge your pre-paid service via the My Telstra app, you are in the right place. First, login to the My Telstra app using your Telstra ID. Then just open the service tab and choose your pre-paid service. From there, all you have to so is click 'recharge now' and follow the prompts.

You can also call #100# to check your balance and recharge over the phone with Telsta customer service. If you don't want to have to recharge your Telstra mobile plan, you can also choose to set up an auto recharge, so your service recharges automatically.

If you are running low on data, calls, texts or international calling minutes, you can also recharge your account with these extra services. All you have to do is head to the Telstra recharge portal and enter your pre-paid service number. From there, you can select and pay for an Extra from the Extras tab.

Telstra Mobile Phone & Device Options

Unlike some other mobile providers, Telstra offers the latest phones, tablets, and iPads, as well as mobile broadband enabled modems for purchase.

You can choose to purchase a phone outright from Telstra or add it to your month-to-month SIM-only plan and pay it off in installments over 12, 24 or 36 months depending on the device.

The latest mobile devices include new 5G-enabled phones and handsets including iPhone and Samsung Galaxy, as well as devices from Motorola, OPPO, Google, and more.

Click on the image below to see Telstra iPhone plans and more.

Click to see the latest offers from Telstra

See Offers

Telstra also offers its special "Blue Tick" phones that have superior network coverage for areas where signal is low.

How to Sign Up for Telstra Mobile

Signing up for a Telstra Telecom plan online is simple. You can easily visit the Telstra website and head to the Telstra mobile plan page. Here, you can compare and choose the plan that best meets your needs. Once you've selected your plan, click on the "Order Now" button. You'll be guided through the signup process, where you'll need to provide some basic information such as your name, address, email, and contact details. Once you've completed the necessary steps and submitted your details, Telstra m will process your application, and you'll soon be enjoying their mobile services.

1. Choose a plan: Visit the Telstra website and select the mobile plan that suits your needs. Before proceeding, it's important to check Telstra's network coverage in your area to ensure you'll receive reliable service. You can use Telstra's coverage map tool available on their website to check for coverage in specific locations.
2. Provide information: During sign-up, you'll need to provide personal details like your name, address, and contact information.
3. Customize your plan if needed: Some Telstra plans may offer customization options such as data add-ons, international calling packs, or device repayments. Choose any additional features or add-ons you wish to include with your plan.
4. Check eligibility: Telstra may require a credit check, so be prepared to provide relevant information for this process. Upfront Plans and SIM-only plans do not require a credit check. If you sign up for a SIM-only plan with a device from Telstra, this will require a credit check.
5. Confirm and activate: Review your order and make the payment. Depending on the plan you've selected, you may need to make an upfront payment or set up a direct debit for ongoing payments. Follow the prompts to complete the payment process securely.
6. Receive your SIM or device: Once your order is confirmed and payment is processed, you'll receive your Telstra SIM card or device according to your chosen delivery method. Activate your SIM card following the instructions provided, and you'll be ready to use your new Telstra mobile service.

Customer Reviews of Telstra

Here is a list of Telstra's Pros & Cons as a telecom provider:

Although Telstra is the fastest and largest mobile and internet service provider in Australia, it has surprisingly negative customer reviews.

In this section, we will take a look at what real customers have mentioned in Telstra reviews around the web to give you a better understanding of where the company goes wrong.

• Here is how customers rate Telstra around the web:
• Product Review: 1.5 / 5 stars
• Trust Pilot: 1.2 / 5 stars
• Facebook Reviews: 1.2 / 5 stars

As you can see from the compilation of customer ratings above, the general consensus leaves Telstra with an overall average rating of 1.3 stars out of 5. Translated to a percentage, Telstra has a 26% customer satisfaction rating.

It’s clear to see that Telstra reviews leave the company quite low versus other service providers. Let’s see what customers complain about most often.

The majority of negative reviews centre around long call wait times and complaints that are left unresolved for long periods of time.

One Telstra customer left the following review which summarises many others we saw:

I have a business account with Telstra. TERRIBLE service!!!.. Business account set-up without allowing me to access account. Waited hours to get in touch with customer service. Sent requirements. And viola, 2 weeks later. Still unresolved. Said would call me, asked for a time. AND NEVER CALLED!!! If only my area is serviced by other providers would switch in a snap!
– John (Perth, WA)

We saw other reviews that corroborated this opinion, with one customer saying Telstra “operated as if it were a monopoly”.

Other customers mention issues with the sign-up process and receiving support after registering online.

A customer named Ant from Sydney left the following Telstra review: 

Do not buy online through Telstra. Phone still not delivered 2 weeks later and only Bots to assist or support failure to fulfill the sale. Much wiser to go into retailer store or purchase through a capable online retailer.
– Ant (Sydney, NSW)

These customer complaints are echoed over and over in Telstra reviews around the web, such as this Telstra review from a customer entitled “very disappointed”:

Called Telstra, I waited hours to get something resolved and nothing was resolved, didn’t call back and from and from what it looks like… they don't care about customer service
– Very Disappointed (Perth, WA)

Almost all of the negative reviews we saw mention customer service and long wait times.

In fact, in a November 2020 report issued by the ACCAN, researchers found Telstra customers spent an average of 1 hour and 12 minutes on the phone seeking a resolution to their issues.

See more in the table below:

*Total based on the average number of calls to provider

Another report from the ACCAN in 2018 found that Telstra customers spent an average of 15.4 days seeking a resolution to their complaints.

Still, we did see positive Telstra reviews mostly centred around customer experiences in Telstra shops around Australia.

Lorrain Nicholls left this Telstra review about her in-store experience:

Popped into Frankston Telstra yesterday with issues with my emails, was lucky enough to have Adrian help me out, he went above and beyond to ensure that my problem was rectified, nothing was too much trouble for him.....'So a big shout out to you Adrian' You're an absolute asset to that store :)
– Lorraine Nicholls (AU)

This sentiment was echoed by many customers who visited Telstra's physical locations around Australia.

While it’s always helpful to read about other customers' experiences, at Selectra we always recommend doing your own research before making a purchase.

• We can summarise Telstra reviews as follows:
• They have great coverage and a fast network.
• Their customer support over the phone is slow and tedious and may take several days to resolve your issue.
• Their wide network of physical locations is an asset to the company and customers as they offer quick and friendly service that the call centre does not.

Telstra No Lock-In ContractsTelstra mobile plans all offer a no lock-in contract, so you don't have to worry about any fees for changing or cancelling plans!

Telstra Business Mobile Offers

Telstra offers an extensive range of products for business customers including business internet and mobile plans, cloud services, software, broadband, NBN & more. Telstra offers solutions for all different types of businesses, from small businesses to enterprises and corporations. Telstra offers special customer support for business customers and has cyber security teams that are constantly monitoring their network, keeping your business data safe. Telstra business customers can also benefit from the Telstra business online account. Here, businesses can monitor usage, pay bills, move office, purchase extras, switch plans and more. You can learn more about all the Telstra business plans on their website and compare plan options to see which one best meets your business' needs. To speak to the Telstra business customer service team, you can call them via phone at 13 29 99.

Pay Your Telstra Bill

Telstra offers many ways to pay my TeleChoice bill, giving you flexibility and freedom to ensure you stay on top of your bills no matter where you are or your preferred method of payment.

If you are in the midst of financial hardship and can't make your Telstra payments, Telstra offers support to its customers, you just need to get in touch with their customer support team. Telstra offers several solutions, such as payment extensions, which they will discuss with you when deciding how to manage your financial hardship together.

Below you have all the Telstra bill payment methods available:

If you need help with making a payment online, below are some simply steps to help you figure it out:

• Sign in to your My Telstra account securely via the internet or the mobile app
• Locate the payments section
• Choose the account you wish to make a payment for
• "Manage your bills," select the "Pay in advance" option

For customers on upfront mobile plans, the payments are solely processed through AutoPay from your bank account or credit/debit card. It is important that you set up your AutoPay details when you first sign-up and update them if needed in My Telstra. If a payment fails for some reason, you must make a manual one-off payment to avoid service disruption. If you fail to do so on time, you may experience service suspension. In order to prevent further suspension, you must pay the overdue amount in full via My Telstra. Your service will then be reactivated within one hour of payment. If you need to tell telstra you paid, so they can reactivate your service, you can do so online via the link.

If you are currently receiving paper bills from Telstra , you can easily set up Telstra email bills service online.

Trade In Your Old PhoneIf you possess an older smartphone, it might hold some value at Telstra. Consider trading in your phone to receive credit, which could potentially reduce the expense of purchasing a new phone with Telstra!

Submit a Complaint to Telstra

If you have a problem with your Telstra service, you can contact the Telstra complaints team using one of the many different complaint contact methods below.

• Phone: 13 22 00
• Email: [email protected]
• Mail: Send to Telstra, Locked Bag 20026, Melbourne VIC 3001
• Fax: 1800 753 949
• In Person: You can make a complaint at any of the Telstra stores
• Online Message: Via the My Telstra app or go to www.telstra.com.au/mytelstra

After you contact Telstra about your complaint, they will aim to get back to you within 1 working day. They will then provide you with a unique reference number for you to follow up on your complaint, an estimated timeframe for a resolution, and information about how to monitor the progress of the complaint.

How to Contact Telstra

You can contact Telstra customer service using:

• A phone
• Your online account
• The mobile app
• Vía an online message form

You can call Telstra customer care, which is available 24/7, at the main Teltra contact number: 13 22 00.

You can also download the mobile app (Apple / Android) and request assistance via your online account.

You can register for an online account here: Register for a Telstra account

For a fee, you can also register for a Telstra Platinum Tech Support to receive access to 24/7 extended technical support service.

Telstra Platinum includes:

• Online & Phone support
• Assistance to tech experts in Telstra stores
• Personal help and training on using the internet, printers, email, webcams, etc.
• Remote access help & software support
• A guarantee that if they don’t fix your problem, you won’t need to pay.

The Telstra Platinum contact number is 13 75 87 and they are available 24 hours a day.