Need Help Finding a New Internet or Mobile Plan?
Our experts are available to help you free of charge:
Need Help Finding for a New Internet or Mobile Plan?
Our experts are available to help you free of charge:
The cheapest Telstra mobile plan costs only $65 per month. This is a mobile sim-only plan subscription with 50GB, with 5G network access. With other Telstra mobile plans, you will receive more data allowance, unlimited national and international calling, as well as uncapped download speeds. Telstra offers multiple options for add-ons and bundles, to help you save as much as possible on your mobile phone plans.
The Telstra mobile network is the biggest mobile network in Australia, with 4G and 5G coverage covering over 99% of the Australian population.
The 2025 Telstra mobile coverage map above shows the ample network coverage in major Australian cities and additional coverage in rural and regional areas. As always, it’s important to check your area to make sure you’re covered by the Telstra mobile network when signing up to a mobile phone or broadband service.
Click here to see a list of all Telstra network providers.
The Telstra 5G network is the fastest and most extensive 5G network in Australia. As of May 2025, Telstra 5G was already available to 80% of the population.
However to access any 5G network you must have a 5G enabled device and a plan that allows you access to the 5G network.
Currently, Telstra is offering 5G access on a several of their prepaid and SIM-only plans as well as some mobile broadband plans. If you’re interested in Telstra 5G network access, check to be sure 5G is available in your area.
Yes, Telstra does offer discounts for senior citizens. Telstra offers a $19 discount per month on its Starter mobile plan if you hold a valid Health Care Card, Pensioner Concession Card or Department of Veterans' Affairs card. The Telstra basic mobile plan costs $65 a month for 50GB of data, making it a great option for senior citizens.
You can change your Telstra mobile plan once a month through your Telstra online account or via the My Telstra app. This enables you to increase or decrease the cost of your monthly bill and the amount of data you need. You can just compare the cheapest Telstra plans and choose the one that best fits your needs.
The Telstra account number is your 13-digit account number, which you can find on your Telstra bill. Those who have a Telstra prepaid plan can go to m.telstra.com or call #150# to get your account number. Once you register for a Telstra plan, the email address and password you use will be your Telstra ID. The Telstra ID is what you use to log into the My Telstra App or online platform.
Telstra has started including extra data for all mobile plans, which automatically gives you 1GB of data for $10 when you go over your monthly allowance. This extra data replaces the excess data usage rates that used to be charged to your account when you went over your data allowance.
You can modify your Telstra mobile plan once a month using the My Telstra app. This allows you to increase or decrease your monthly bill and receive either more or less data accordingly.
Telstra mobile plans are pricier because they provide more features compared to most other providers. These include access to 5G, unlimited monthly data on postpaid plans (speed-capped at 1.5Mbps after exceeding monthly data limit), and data sharing. Additionally, Telstra operates its own network, offering added reliability and coverage.
With Telstra mobile plans, International Roaming and International Day Pass are activated by default. You can deactivate them by calling 125 109 within Australia or +61 439 125 109 from outside Australia. The International Day Pass allows unlimited standard voice calls and SMS, along with 500MB data per day (AEST) in Eligible Roaming Destinations for an additional daily charge. If you exceed the data allowance, extra data is automatically added in 1GB blocks for $10 each. Calls/SMS/MMS are charged at international roaming rates, and mobile data at $3 per MB if you use your service outside of Eligible Roaming Destinations or opt out of the International Day Pass.
Telstra may not offer the cheapest plans, but it's known for its premium services, extensive coverage, and fast data speeds. If you value features like entertainment bundling and worry-free data usage with unlimited capped-speed data, Telstra is worth considering. Plus, they offer a variety of handsets with flexible payment options. While plans may be pricier, Telstra provides plenty of incentives for customers seeking feature-rich phone plans.
Telstra offers 2 types of prepaid mobile plans depending on how you plan to use your phone:
Standard Prepaid Plans:
Telstra's standard prepaid mobile plans are for people who use their phones often and want unlimited calls and texts with flexible expiry periods.
Casual Prepaid Plans:
Telstra's casual prepaid mobile plans are for people who don’t frequently use their phones and therefore have fewer features included and longer expiry periods.
SIM Only Plans:
Telstra's SIM only plans are month to month mobile plans with different levels of data and different lengths of expiry periods.
Mobile Broadband Plans:
Telstra's mobile broadband plans offer a on the go internet connection without additional texting and calling abilities - for those who just need data on the go.
What is an expiry period?An expiry period is the maximum amount of time you can go without having to recharge. Most prepaid plans have an expiry period of 1 month.
Telstra prepaid mobile phone plans come with unlimited calls and texts to standard AU numbers, continuous data rollover, and international call and text inclusions to selected countries. Simply choose one of the prepaid plans below to start.
Below you can see your options for standard prepaid mobile plans:
| Plan Name | Data Allowance | Price | Detail |
|---|---|---|---|
| 7 Day Pre-Paid | 3GB | $13
Per 7 Day Renewal |
|
| 15 GB Pre-Paid | 15GB | $39
Per 28 Day Renewal |
|
| 25 GB Pre-Paid | 25GB | $49
Per 28 Day Renewal |
|
| 35 GB Pre-Paid | 35GB | $59
Per 28 Day Renewal |
|
| 70 GB Pre-Paid | 70GB | $69
Per 28 Day Renewal |
|
| 70 GB Pre-Paid 6 Month | 70GB | $180
Per 6 Month Renewal |
|
| 165 GB Pre-Paid 1 Year | 165GB | $350
Per 1 Year Renewal |
|
Important Information Show Less
No Lock-in ContractsAll Telstra mobile plans offer the flexibility of no lock-in contracts
As mentioned before, the prepaid casual plans have longer expiry periods and include small amounts of data, talk and text. These plans are ideal for those who use their phones infrequently. Below is your option for the casual prepaid mobile plan:
| Data Package | Expiry Period | Package Details | Price |
|---|---|---|---|
| 390MB | 6 Months | 95 Min National Calls 120 National Text + MMS International Texts + Calling Recharge Options 4G & 5G Speeds - Download Speeds Capped at 150mbps | $39 |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated June 2025.
Important Information Show Less
All Telstra prepaid recharges come with the same call and text inclusions as their starter kits, including unlimited call and text nationwide to standard numbers.
Prepaid recharge plans do not include calls to premium numbers, international roaming or access to Telstra Air.
Below are the different international zones that Telstra customers can choose from when selecting their mobile plan:
Looking for a New Internet Plan for Your Home?
Selectra Can Provide Advice & Help You Find The Best Plan
Selectra Can Provide Advice & Help You Find The Best Plan
Data Recharge with TelstraWith Telstra mobile plans, you can enjoy continuous data rollover by recharging before expiry, allowing you to save up to 200GB of unused data. This feature is available on 7 to 28 day recharges and can be accumulated over time, lasting for the two following payment cycles, even if you change your plan.
Telstra SIM-only, no-contract mobile phone plans allow you to bring your own mobile device, or purchase one on a plan with Telstra to be paid off in 12 or 24 months.
In addition, Telstra offers unlimited data on all their SIM-only plans at 1.5 Mbps download speed. Simply choose your data allowance, which will give you browsing data at full speed, and if you use that up your broadband speed will be reduced to 1.5Mbps without worrying about excess charges.
Here's what's Included:
However, if you plan to use these plans overseas, you will have to purchase an additional international roaming plan for calls, SMS, and MMS while travelling abroad.
Telstra Data Share:Telstra Data Sharing comes included by default with all Telstra upfront mobile or data plans. To activate data sharing for Telstra, simply sign up for each SIM card using the same Telstra account, and the data will automatically be shared between users.
After you have received your SIM card, you can continue to recharge with any of the SIM-only plans shown below.
Below are your options for the SIM-only plans:
| Plan Name | Data Allowance | Price | Detail |
|---|---|---|---|
| Basic | 50GB | $65
Per Month |
|
| Essential | 180GB | $75
Per Month |
|
| Premium | 300GB | $99
Per Month |
|
Trade in Your Old PhoneIf you possess an older smartphone, it might hold some value at Telstra. Consider trading in your phone to receive credit, which could potentially reduce the expense of purchasing a new phone with Telstra!
Mobile broadband plans are perfect for using tablets, smartphones or SIM-enabled hotspots on the go.
Mobile broadband plans are essentially just large data plans on a SIM card that allow you to use internet connected devices when you are unable to connect to WIFI. All Telstra mobile broadband plans include unlimited data with no excess charges at 1.5Mbps, and you can share your data with up to 10 eligible devices on the same account.
Keep in mind that Telstra mobile data plans are simply for using the internet. Therefore, they cannot be used to make calls, SMS or MMS.
| Plan Name | Monthly Data | Network Availability | Cost per Month |
|---|---|---|---|
| Small | 30GB | 4G & 5G | $25 |
| Medium | 75GB | 4G & 5G | $58 |
| Data Bundle Plan | 10GB | 4G & 5G | $10 |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated June 2025.
Important Information Show Less
Its important to note that these plans do not include international roaming. To use you mobile broadband plan overseas, you can add an International Roaming Day Pass to continue to use your internet at some locations abroad. See Telstra international roaming for more details.
Telstra NBN & Bundles Did you know Telstra also offers NBN plans bundled with Telstra Air which allow you to connect to millions of Wi-Fi spots throughout Australia for free?
Looking for a New Internet Plan for Your Home?
Selectra Can Provide Advice & Help You Find The Best Plan
Selectra Can Provide Advice & Help You Find The Best Plan
Telstra offers many extra options for your current mobile plan including data, calling/messaging, international calling and roaming. Before checking out the Telstra mobile plan extras, be sure to check that you have an active recharge on your current plan. You can then find the add on in your Telstra login, by clicking first the services tab, then the extras tab. From there, you can see the extra packs that are available for your specific mobile plan and sign up. Below are all the Telstra mobile plan add-ons if you want to see all options:
Telstra offers additional data packs for customer to purchase. The data packs below are available for those who have pre-paid mobile plans or pre-paid mobile casual plans. You can add the data pack of your choice at anytime, in your online Telstra login account. Below are the different data packs and their specific prices and countries offered:
| Data Pack | Expiry | Plan Details | Price |
|---|---|---|---|
| 1GB Data Pack | 7 Days | For Use in Australia Data Pack Doesn't Roll Over | $5 |
| 4GB Data Pack | 28 Days | For Use in Australia Data Pack Doesn't Roll Over | $20 |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated June 2025.
Important Information Show Less
Telstra offers additional calling and messaging packs for customer to purchase. The data packs below are available only for those who have a pre-paid mobile casual plan. You can add the data pack of your choice at anytime, in your online Telstra login account. Below are the different data packs and their specific prices and countries offered:
| Calling & Messaging Pack | Expiry | Plan Details | Price |
|---|---|---|---|
| $10 Voice Pack | 28 Days | 100 Minutes to AU Numbers For Use in Australia Voice Pack Doesn't Roll Over | $10 |
| $10 SMS/MMS Pack | 28 Days | 100 SMS & MMS to AU Numbers For Use in Australia SMS/MMS Pack Doesn't Roll Over | $10 |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated June 2025.
Important Information Show Less
Telstra offers additional international calling packs for customer to purchase. The data packs below are available for those who have pre-paid mobile plans or pre-paid mobile casual plans. You can add the data pack of your choice at anytime, in your online Telstra login account. Below are the different data packs and their specific prices and countries offered:
| International Call Pack | Expiry | Plan Details | Price |
|---|---|---|---|
| $10 International Call Pack | 28 Days | 300 Minutes to Zone 1 For Use in Australia International Talk Pack Doesn't Roll Over | $10 |
| $15 International Call Pack | 28 Days | 300 Minutes to Zone 1 60 Minutes to Zone 2 For Use in Australia International Talk Pack Doesn't Roll Over | $15 |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated June 2025.
Important Information Show Less
Telstra offers additional international roaming packs for customer to purchase. The data packs below are available for those who have pre-paid mobile plans or pre-paid mobile casual plans. You can add the data pack of your choice at anytime, in your online Telstra login account. Below are the different data packs and their specific prices and countries offered:
| International Roaming Pack | Expiry | Plan Details | Price |
|---|---|---|---|
| 400MB | 3 Days | 15 Minutes of Calls 15 SMS or MMS 35 Countries | $10 |
| 2GB | 7 Days | 25 Minutes of Calls 25 SMS or MMS 35 Countries | $15 |
| 4GB | 14 Days | 50 Minutes of Calls 50 SMS or MMS 35 Countries | $25 |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated June 2025.
Important Information Show Less
To get started with your Telstra mobile service, you will need to activate your plan online. Activating your Telstra mobile plan online is simple, but we have included some step-by-step instructions to help you get everything set up:
Once you finish activating your SIM card, your pre-paid service should be up and running within 4 hours, but it can sometimes take a bit longer. If you are transferring your mobile number, Telstra can only do this within their operating hours.
For those transferring an existing number, it is important that you keep your current SIM card in your phone until your old service is disconnected. Once your Telstra service is activated, your service with your previous provider will be disconnected. Telstra will then send you an SMS or an email as soon as your number has been moved to Telstra.
To ensure that your service is activated, simply insert your SIM into your device. Then, turn the device off and back on again. If you see 'Telstra' next to the coverage bars, then your new service is active.
Please note that if you have a replacement SIM card, you have to call 13 22 00 in order to activate this service.
Once your Telstra mobile service is active, you may need to recharge your Telstra prepaid plan. You can recharge your account online in your My Telstra online account or on the mobile app.
Below are the steps to recharge your pre-paid service online:
If you are looking for information on how to recharge your pre-paid service via the My Telstra app, you are in the right place. First, login to the My Telstra app using your Telstra ID. Then just open the service tab and choose your pre-paid service. From there, all you have to so is click 'recharge now' and follow the prompts.
You can also call #100# to check your balance and recharge over the phone with Telstra customer service. If you don't want to have to recharge your Telstra mobile plan, you can also choose to set up an auto recharge, so your service recharges automatically.
If you are running low on data, calls, texts or international calling minutes, you can also recharge your account with these extra services. All you have to do is head to the Telstra recharge portal and enter your pre-paid service number. From there, you can select and pay for an Extra from the Extras tab.
Unlike some other mobile providers, Telstra offers the latest phones, tablets, and iPads, as well as mobile broadband enabled modems for purchase.
You can choose to purchase a phone outright from Telstra or add it to your month-to-month SIM-only plan and pay it off in installments over 12, 24 or 36 months depending on the device.
The latest mobile devices include new 5G-enabled phones and handsets including iPhone and Samsung Galaxy, as well as devices from Motorola, OPPO, Google, and more.
Click on the image below to see Telstra iPhone plans and more.
Click to see the latest offers from Telstra
See OffersTelstra also offers its special "Blue Tick" phones that have superior network coverage for areas where signal is low.
Signing up for a Telstra Telecom plan online is simple. You can easily visit the Telstra website and head to the Telstra mobile plan page. Here, you can compare and choose the plan that best meets your needs. Once you've selected your plan, click on the "Order Now" button. You'll be guided through the signup process, where you'll need to provide some basic information such as your name, address, email, and contact details. Once you've completed the necessary steps and submitted your details, Telstra m will process your application, and you'll soon be enjoying their mobile services.
Here is a list of Telstra's Pros & Cons as a telecom provider:
Although Telstra is the fastest and largest mobile and internet service provider in Australia, it has surprisingly negative customer reviews.
In this section, we will take a look at what real customers have mentioned in Telstra reviews around the web to give you a better understanding of where the company goes wrong.
As you can see from the compilation of customer ratings above, the general consensus leaves Telstra with an overall average rating of 1.3 stars out of 5. Translated to a percentage, Telstra has a 26% customer satisfaction rating.
It’s clear to see that Telstra reviews leave the company quite low versus other service providers. Let’s see what customers complain about most often.
The majority of negative reviews center around long call wait times and complaints that are left unresolved for long periods of time.
One Telstra customer left the following review which summarizes many others we saw:
I have a business account with Telstra. TERRIBLE service!!!.. Business account set-up without allowing me to access account. Waited hours to get in touch with customer service. Sent requirements. And viola, 2 weeks later. Still unresolved. Said would call me, asked for a time. AND NEVER CALLED!!! If only my area is serviced by other providers would switch in a snap!
– John (Perth, WA)
We saw other reviews that corroborated this opinion, with one customer saying Telstra “operated as if it were a monopoly”.
Other customers mention issues with the sign-up process and receiving support after registering online.
A customer named Ant from Sydney left the following Telstra review:
Do not buy online through Telstra. Phone still not delivered 2 weeks later and only Bots to assist or support failure to fulfill the sale. Much wiser to go into retailer store or purchase through a capable online retailer.
– Ant (Sydney, NSW)
These customer complaints are echoed over and over in Telstra reviews around the web, such as this Telstra review from a customer entitled “very disappointed”:
Called Telstra, I waited hours to get something resolved and nothing was resolved, didn’t call back and from and from what it looks like… they don't care about customer service
– Very Disappointed (Perth, WA)
Almost all of the negative reviews we saw mention customer service and long wait times.
In fact, in a November 2024 report issued by the ACCAN, researchers found Telstra customers spent an average of 1 hour and 12 minutes on the phone seeking a resolution to their issues.
See more in the table below:
| Telstra Call Centre Statistics | Time |
|---|---|
| Average Time on Hold | 15:06 |
| Average Length of Call | 30:06 |
| Total Average Time on Phone with Provider* | 1:12:14 |
*Total based on the average number of calls to provider
Another report from the ACCAN in 2018 found that Telstra customers spent an average of 15.4 days seeking a resolution to their complaints.
Still, we did see positive Telstra reviews mostly centered around customer experiences in Telstra shops around Australia.
Lorrain Nicholls left this Telstra review about her in-store experience:
Popped into Frankston Telstra yesterday with issues with my emails, was lucky enough to have Adrian help me out, he went above and beyond to ensure that my problem was rectified, nothing was too much trouble for him.....'So a big shout out to you Adrian' You're an absolute asset to that store :)
– Lorraine Nicholls (AU)
This sentiment was echoed by many customers who visited Telstra's physical locations around Australia.
While it’s always helpful to read about other customers' experiences, at Selectra we always recommend doing your own research before making a purchase.
Telstra No Lock-In ContractsTelstra mobile plans all offer a no lock-in contract, so you don't have to worry about any fees for changing or cancelling plans!
Telstra offers an extensive range of products for business customers including business internet and mobile plans, cloud services, software, broadband, NBN & more. Telstra offers solutions for all different types of businesses, from small businesses to enterprises and corporations. Telstra offers special customer support for business customers and has cyber security teams that are constantly monitoring their network, keeping your business data safe. Telstra business customers can also benefit from the Telstra business online account. Here, businesses can monitor usage, pay bills, move office, purchase extras, switch plans and more. You can learn more about all the Telstra business plans on their website and compare plan options to see which one best meets your business' needs. To speak to the Telstra business customer service team, you can call them via phone at 13 29 99.
Telstra offers many ways to pay my TeleChoice bill, giving you flexibility and freedom to ensure you stay on top of your bills no matter where you are or your preferred method of payment.
If you are in the midst of financial hardship and can't make your Telstra payments, Telstra offers support to its customers, you just need to get in touch with their customer support team. Telstra offers several solutions, such as payment extensions, which they will discuss with you when deciding how to manage your financial hardship together.
Below you have all the Telstra bill payment methods available:
| Payment Method | How to Pay |
|---|---|
| Telstra Online Account | Log into your Telstra My Account to pay with your stored payment method |
| Pay by Direct Debit | Set up a direct debit from a chosen credit card, or checking account |
| Pay by Phone | You can make payments via phone by calling Telstra at 1300 369 666. |
| BPAY | You can pay with BPA by using your biller code and bill reference number, which can be found on your Telstra bill |
| CentrePay | You can pay with BPA by using your biller code and bill reference number, which can be found on your Telstra bill |
| In Person | Visit a Telstra store or Australia Post outlet to make payments (Extra $1.00) |
| Pay By Mail | Send your payment slip and cheque or money order to: Telstra Mailing Address L 41 242 Exhibition St. Melbourne, VICTORIA, 3000 Australia |
If you need help with making a payment online, below are some simply steps to help you figure it out:
For customers on upfront mobile plans, the payments are solely processed through AutoPay from your bank account or credit/debit card. It is important that you set up your AutoPay details when you first sign-up and update them if needed in My Telstra. If a payment fails for some reason, you must make a manual one-off payment to avoid service disruption. If you fail to do so on time, you may experience service suspension. In order to prevent further suspension, you must pay the overdue amount in full via My Telstra. Your service will then be reactivated within one hour of payment. If you need to tell telstra you paid, so they can reactivate your service, you can do so online via the link.
If you are currently receiving paper bills from Telstra , you can easily set up Telstra email bills service online.
Trade In Your Old PhoneIf you possess an older smartphone, it might hold some value at Telstra. Consider trading in your phone to receive credit, which could potentially reduce the expense of purchasing a new phone with Telstra!
If you have a problem with your Telstra service, you can contact the Telstra complaints team using one of the many different complaint contact methods below.
After you contact Telstra about your complaint, they will aim to get back to you within 1 working day. They will then provide you with a unique reference number for you to follow up on your complaint, an estimated timeframe for a resolution, and information about how to monitor the progress of the complaint.
Find the Best Deals on Broadband Mobile Plans Today!
Call Selectra to Compare Deals & Sign Up
You can contact Telstra customer service using:
You can call Telstra customer care, which is available 24/7, at the main Telstra contact number: 13 22 00.
You can also download the mobile app (Apple / Android) and request assistance via your online account.
You can register for an online account here: Register for a Telstra account
For a fee, you can also register for a Telstra Platinum Tech Support to receive access to 24/7 extended technical support service.
Telstra Platinum includes:
The Telstra Platinum contact number is 13 75 87 and they are available 24 hours a day.
Click below to find a better deal for your home!
Read more articles about Telstra
What Happened to Telstra TV?
Blue Tick Phones: What is the Telstra Blue Tick?
Telstra Contact: Phone Number, Live Chat, and My Telstra Account
Telstra Phone Plans and Telstra Phones for Sale
