Telstra Australia Broadband and Mobile: Offers, Contact Information, How to Subscribe

Telstra is a historic telecom provider in Australia, and one of the major retailers of the National Broadband Network. Continue reading for more information about Telstra and what they have to offer. Is Telstra right for you? Read all about Australia's mobile and broadband providers to find out!


Overview of Telstra

Telstra is one of the historic telecommunications providers in Australia. Telstra was originally founded in 1975 as the Australian Telecommunications Commission which was a government-owned, domestic telecommunications subdivision of the Postmaster General’s Department. The Australian Telecommunications Commission merged with the Overseas Telecommunications Commission in 1993, and in 1995 was uniformly branded as Telstra.

Between 1997 and 2011, Telstra slowly became more and more privatized, in stages, as the Australian government sold off its shares. With more than one million shareholders now, Telstra is one of the most widely held companies on the ASX.

Telstra is one of the biggest owners of fixed-line infrastructure in Australia, and much of the hybrid fibre-coaxial network technologies used by the NBN are from Telstra's HFC network. Telstra owns 51% of the NBN market share as of 2018, and together with Optus and TPG these three telecom companies own 83% of the total NBN market.

Telstra’s mobile network is one of three available in Australia, alongside Optus and Vodafone.

Telstra Network Coverage

Telstra Coverage Map
Telstra Coverage Map

Telstra is one of the biggest network providers in Australia, covering 99% of the population with 3G and 4G coverage. The majority of their coverage is centered around the east and west coasts, but they do offer more coverage than other network providers in the Northern Territory.

Telstra is currently rolling out both 4GX and 5G coverage in small pockets, across major cities in Australia. By 20204, Telstra plans to suspend all 3G network availability with plans to establish 4G coverage in all areas currently covered by 3G. Telstra's new 4G coverage will be similar in reach and size as their current 3G network. After the switch, you will need a 4G-enabled phone in order to continue to access the Telstra Mobile Network. 

Telstra Phone, Tablet and Internet Offers

Telstra offers a range of mobile plans, broadband options, and devices to it's customers in Australia.

Phones and Mobile Plans with Telstra

Telstra offers four SIM-only month to month plans. With these plans you can bring your own phone, or select a Telstra phone for an additional monthly cost. Telstra has the latest phones for sale, including the Samsung Galaxy Note10+ (with 5G enabled) starting at $47.19 for 36 months, and the iPhone 11 Pro Max starting at $52.75 per month for 36 months.

Telstra’s SIM-only plans come in four sizes, starting at $50 for 15GB of data. All SIM-only plans come with no lock-in contract, no excess data charges, and unlimited standard national calls and texts.

SIM-Only Plans with Telstra
Data 15 GB / month 60 GB / month 100 GB / month 150 GB / month
Price $50 / month $60 / month $80 / month $100 / month
5G Coverage 5G free trial until July 2020
Optional $15 / month after June 2020
5G free trial until July 2020
Optional $15 / month after June 2020
5G network access included 5G network access included
Additional
Features
  • Data-free sports streaming
  • Data-free Apple Music streaming
  • Free TelstraAir Wifi
  • Data-free sports streaming
  • Data-free Apple Music streaming
  • Free TelstraAir Wifi
  • Data-free sports streaming
  • Data-free Apple Music streaming
  • Free TelstraAir Wifi
  • Data-free sports streaming
  • Data-free Apple Music streaming
  • Free TelstraAir Wifi

 

In addition to their SIM-only plans, Telstra also offers prepaid mobile options including plans, phones, and SIM kits. Telstra has prepaid phones for sale, which can include 4GX capabilities. These phones include the iPhone 6S for $429, and the Samsung Galaxy A30 for $329.

Telstra offers two prepaid SIM options: Pre-Paid Max, and Long Life Plus. Pre-Paid Max SIMs start at $10 for 2GB of data with a 7-day expiry, up to $300 for 150GB of data with a 12-month expiry. All Pre-Paid Max cards come with unlimited calls and texts to standard Australian numbers and international standard calls, as well as data rollover options. Premium plans include additional credit for international calls and premium SMS.

Long Life Plus SIMs come without additional data or calls, instead charging calls per minute, data per MB used, and per text sent. Long Life Plus SIMS start at $20 with a 45-day expiry, up to $100 for a 365-day expiry.

You can also purchase a Pre-Paid SIM Kit from Telstra, which comes with a certain amount of money ready for recharges, and you can then pick whichever prepaid plan you want. These prepaid SIM cards start at $0 with no money on the SIM, up to $300.

Telstra Tablets and Plans

Telstra offers tablets the same way it offers mobile phones. Similarly to Telstra’s SIM-only month-to-month plan, you can choose a month-to-month mobile broadband plan and either bring your own tablet or choose one and pay it off for an additional monthly cost. Telstra has the latest tablets available to include with their mobile broadband SIM-only plans, including the iPad Pro 12.9-inch for $48 per month for 36 months, and the Samsung Galaxy Book2 for $44.66 per month for 36 months.

Telstra also offers prepaid tablets and Pre-Paid Mobile Broadband plans. Telstra sells their Telstra Essentials Tablet as their prepaid tablet option for $129.

Telstra Broadband Offers

Telstra offers NBN, ADSL, cable, and mobile broadband.

NBN, ADSL, & Cable with Telstra

Telstra’s NBN, ADSL, and cable offers all come on the same plan; the only difference is how you connect to the internet. Telstra offers two home broadband options; 200GB of data every month with NBN25 speed for $75 / month, or unlimited data with NBN50 speed for $90 / month. For ADSL and cable users, speeds will vary depending on your location. Both plans come with a Telstra Smart Modem Gen 2 ($0 for customers who stay connected for 24 months), a phone line with unlimited standard calls to all Australian numbers, discounted international calls and Broadband Protect online security. There are no lock-in contracts, and the $99 connection fee is waived for those who purchase their broadband online.

Telstra’s TV and Entertainment Packages

Telstra’s entertainment bundles are available with both its 200GB data broadband option, and its unlimited broadband option. Both data options come with three available packages: Telstra TV, Foxtel Drama, or Foxtel Sport. In addition to the bundle features, all bundles come with the added features of Telstra’s broadband plans.

 
Bundle Telstra TV Foxtel Drama Foxtel Sport
200 GB Broadband Price $84 / month $105 / month $114 / month
Unlimited Broadband Price $99 / month $120 / month $129 / month
Additional Features +25,000 Telstra Plus Points 52 channels from Aus, USA, and UK 14 sports channels + 48 additional channels

 

In addition to bundled packages, Telstra also offers additional entertainment options. With Telstra, customers can purchase standalone Telstra TV for a one-off fee of $216, or for $9 / month for 24 months. Telstra also works with Foxtel to offer additional packs and bundles, including movie packs, or the Foxtrel Platinum HD TV package for $99 month to month with waived iQ device fee if you stay for a full 12 months. Additionally, Telstra customers have access to Sports Live Pass for football, AFL, AFLW, NRL, and Netball.

Telstra Mobile Broadband

Telstra offers mobile broadband options for those who aren’t connected to traditional broadband, or those whose lifestyles don’t suit it. Telstra offers both SIM-only mobile broadband options and their Pre-Paid Mobile Broadband Go plans. These plans can be connected to any mobile broadband device, or tablet, and Telstra offers both for their month-to-month plans and prepaid plans.

Telstra offers SIM-only mobile broadband plans with the option to include a mobile broadband device for an additional monthly charge. Telstra’s mobile broadband devices include the Telstra 4GX enabled USB for $2.66 per month for 36 months, up to the HTC 5G Hub for $27.33 per month for 36 months. Telstra has four sizes available on its SIM-only month-to-month plans, starting at $15 for 5GB of data per month.

SIM-Only Mobile Broadband Plans
Data 5 GB / month 10 GB / month 50 GB / month 100 GB / month
Price $15 / month $25 / month $50 / month $75 / month
5G Coverage 5G free trial until July 2020
Optional $15 / month after June 2020
5G free trial until July 2020
Optional $15 / month after June 2020
5G network access included 5G network access included
Additional Features
  • Data-free sports streaming
  • Data-free Apple Music streaming
  • Free TelstraAir Wifi
  • Data-free sports streaming
  • Data-free Apple Music streaming
  • Free TelstraAir Wifi
  • Data-free sports streaming
  • Data-free Apple Music streaming
  • Free TelstraAir Wifi
  • Data-free sports streaming
  • Data-free Apple Music streaming
  • Free TelstraAir Wifi

 

Telstra has five prepaid mobile broadband devices available to purchase, starting at $39 for the Telstra Prepaid 4GX USB. Telstra also offers five prepaid Mobile Broadband Go plans which can come with between 5GB - 180GB of data.

Prepaid Mobile Broadband Plans
Data 5GB 12GB 35GB 40GB 180GB
Price $20 $30 $50 $150 $300
Expiry 14 days 28 days 28 days 12 months 12 months
Rollover Available Yes Yes Yes No No

 

Telstra Fixed Phone Line

In addition to the fixed phone line bundled into Telstra’s broadband service, Telstra also offers a standalone fixed line plan. Telstra Ultimate Voice plan comes with unlimited standard Australian calls, additional 500 calls per month for premium numbers, directory assistance, and international calling rates for $55 per month. You also have the option to include international calling options, and to buy or rent a landline handset.

Telstra Platinum Tech Support

Telstra gives customers the option to sign up for Telstra Platinum, a 24x7 technical support service. Telstra Platinum includes in person support of both Telstra and non-Telstra devices, as well as phone support, and remote access help, with a guarantee that if they don’t fix your problem, you won’t need to pay. Telstra offers Telstra Platinum as a one-off support option ($30 to $90 at a time), a subscription service ($10 or $15 per month), as well as an in-home service for setting up devices, or support for when there’s an issue. Telstra Platinum can be reached by calling 13 75 87, 24 hours a day.

Contact Telstra Customer Service

Telstra customer service is available 24x7 by calling 13 22 00 which can be used for general inquiries, technical support, to pay your bill, and more. For additional information on how to contact Telstra, including multilingual help, find our Contact Telstra Guide.

How To Sign Up With Telstra

When signing up for any service with Telstra, you will be required to perform a credit check and provide valid identification. This can be one primary form of ID (valid Australian passport, drivers license, or other valid licenses) plus two secondary forms of ID (including medicare card, Australian government-issued benefits card, or birth certificate) or two primary forms of identification. Find a full list of accepted identification online.

The Australian government requires all prepaid mobile phone services to have a valid ID, as well as a residential address, and you may be required to provide the number of any other prepaid phone service you have if you pay by credit card. If you do not use a bank card, or have more than five prepaid phones in use, you may be asked for additional identification. Providers can verify identification through an online verification service, financial transaction, existing postpaid account, or a visual document check. More information can be found on the Australian Government website.

You can sign up online for any of Telstra’s services, or call one of the numbers below.

Phone Numbers to Call to Subscribe to Telstra
Subscription Phone Number
Mobile Phone Subscription 1800 676 642
Broadband Subscription 1800 709 957
Landline / Entertainment Subscription 1800 676 088

 

How To Cancel Your Telstra Service

If you wish to cancel your Telstra service, you can call their 24x7 customer service number 13 22 00 to get in touch with a representative. If you have a device payment contract (for mobile phones, tablets, entertainment services, or broadband) you will be required to pay off any remaining device repayments in one last payment.

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