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AGL Contact Info: Customer Service Phone Numbers & Email

AGL

Do you need to contact AGL gas and electricity customer service team? Are you experiencing a technical issue, an AGL power outage, or want to change your energy plan? Interested in solar energy? Whatever your query, here we break down all the ways for you to contact AGL, no matter the reason.


AGL Contact Numbers & AGL Anytime

There are several different AGL contact numbers you can call to get in touch with the AGL customer service team for things like AGL Solar Solutions, help for AGL business customers, AGL complaints, and billing assistance.

You can contact AGL at 131 245 any time of day for general enquiries. AGL customer service is open 24/7, day or night.

In the table below you will find a list of all AGL contact numbers:

AGL Contact Phone Numbers
DEPARTMENT & QUERY: AGL CONTACT NUMBER:
General Enquiries 131 245
Billing Help 1300 657 386
AGL Complaints 1800 775 329
New Connections & Meter Installation 1800 680 430
AGL Interpreter Services 1300 307 245
AGL TTY Dial for the Hearing Impaired 133 677 & "1300 664 245"
AGL Overseas Number +613 8633 6000
AGL Solar Enquiries 1800 274 165
AGL Solar Customer Support 1300 377 118
AGL Small Business Customers 133 835
AGL For Large Businesses 1300 793 477

As we mentioned above, AGL customer service is available 24/7 and is aptly called AGL Anytime.

You can call AGL Anytime for general gas and electricity questions, account help, and minor service issues. In addition, there are multiple other AGL contact numbers (above) for other related questions such as solar installation, and contacting AGL in their international number from overseas.

AGL Solar Solutions in Residential HomesFor customers in residential homes interested in solar energy, you can call the AGL Solar team by dialling 1800 274 165 or request a callback by filling out the online callback form.

AGL Business Contact Numbers

AGL has separate customer service numbers for businesses depending on the size of the business.

  • Small and medium-sized businesses can contact AGL by dialling 133 835.
  • Large businesses can contact the AGL Large Business support team by dialling 1300 793 477 between 8:30 am and 5:30 pm weekdays AEST.

AGL Power Outage & Emergency Numbers

If there is a serious danger to life or property call the emergency services number 000.

Despite AGL selling electricity and gas to you, it's your energy distributor who actually makes sure your house is connected to the power grid and gas lines. If you're experiencing an AGL power outage or a minor electrical emergency such as fallen lines, or other minor faults, you'll want to call your energy distributor to fix the problem as they repair and maintain the electrical grid and gas lines.

Knowing who your energy distributor is, is important as they will often post notices about scheduled maintenance and known AGL outages, in addition to repairing any problems with your connection. You can find your energy distributor's emergency number on your latest energy bill.

AGL Power Outages Phone Numbers
Situation: Who to Call: Phone Number:
Serious danger to life or property Call Emergency Services Dial: 000
No Gas / Line Disconnected by Mistake / Meter Issues Call AGL Anytime (24/7 Customer Service) Dial: 131 245
Minor fault or electrical outage Call Your Energy Distributor Find the phone number available on your bill

AGL Online & AGL Live Chat

If you prefer contacting AGL online, they have a customer service contact page with information about AGL Anytime, a listing of their customer service phone numbers, and the AGL online chat.

The AGL Live Chat is available 24/7 for problems, questions or queries. For unresolved queries, you can also visit the AGL Community page. Here you can ask questions and receive answers from other AGL customers who may have had similar experiences and already found the answer.

AGL Email & Postal Address

If you need to make a visit in person, the AGL head office is located at:
200 George St
Sydney NSW 2000
Australia

For written correspondence such as complaints, reviews or submitting written forms, you can contact AGL via email or post at:

AGL Address
📧 AGL Email Customer Service Email:
[email protected]
✉️ AGL Postal Address AGL Limited
Locked Bag 3013
Australia Square NSW 1215

AGL Payments & Billing

AGL offers many ways for customers to pay their AGL an energy bill, including the ability to schedule payments in monthly instalments.

The table below shows the different ways you can pay your AGL bill:

AGL Bill Payment Methods
Bill Payment Method How to Pay
Pay using the AGL Energy App Download the app and make one-touch payments with your stored payment method with your smartphone
Pay online using My Account Log into your AGL My Account to pay with your stored payment method
Pay immediately online with a credit card or PayPal Pay AGL bill online now
Pay by direct debit Set up direct debit from a chosen savings, credit, or checking account
Pay using BPay Contact your financial institution to pay via BPay
Pay by Mail Send your payment slip and cheque or money order to:
AGL Sales Pty Ltd
Locked Bag 20024
Melbourne VIC 3001


Customers in Western Australia can send their mail payment to:
AGL Sales Pty Limited
Locked Bag 17
Cloisters Square PO
WA 6850
Pay at any Australian Post Office Visit any Australian Post Office and pay your bill in person
Pay by SMS Payments Set up SMS payments through AGL My Account. A few days before your bill is due you will receive a reminder. Reply “Pay” to have the amount deducted automatically from your chosen bank account or card

AGL also has their AGL Staying Connected hardship program, which helps keep families in financial hardship connected to their energy.

With AGL Staying Connected, customers experiencing financial difficulties will be matched with a trained consultant to work out a payment plan tailored to the customers' unique financial situation, as well as provide information about energy rebates and concessions, AGL seniors discounts, and energy assistance payments available within their state.

If you contact AGL Staying connected, you'll get a free and independent financial counsellor or support service for advice on energy-saving measures that can help you save more on energy bills.

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AGL Gas & Electricity Contact: New Connections / Moving House / Meters

If you would like to subscribe to an AGL gas and electricity plan, you can easily sign up online or call 131 245 for a new connection.

AGL Internet AGL Internet plans are now able to be bundled with AGL electricity and gas plans. Sign up for an AGL NBN plan and get a $15 discount on your broadband bill when you bundle energy and broadband with AGL.

When signing up you will need to provide valid identification and consent to a credit check for eligibility for the best AGL rates possible.

AGL customers who are moving house and want to keep their AGL plan can arrange their new home energy connection online. Just log into your AGL My Account and let the AGL New Connections team when and where you're moving.

For AGL gas or electricity meter installations, additions or alterations to your existing supply, or removal of your existing supply, fill out either the Application for Electricity or Application for Gas form and send it:

  • By mail to Locked Bag 14120 MCMC Melbourne Victoria, 8001
  • By email to AGL's new connections team
  • By faxing the form to 1800 634 823

Contact AGL From OverseasIf you're abroad and need to contact AGL overseas, dial +613 8633 6000 for AGL customer service anywhere in the world.

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