AGL Contact: Phone Numbers to Call AGL Customer Service

Do you need to get in touch with the AGL customer service team? Are you experiencing a technical issue, or want to change your current plan? Interested in solar energy? Whatever your query, we here break down all the ways to get in touch with the provider, depending on your issue.


Phone Numbers to Contact AGL

AGL has several phone numbers to call to get in touch with their customer service team, including dedicated phone numbers for residential customers interested in solar options, and business customers.

AGL Anytime and Residential Numbers

AGL Anytime is a 24-hour customer service number for new and existing AGL customers through which all general gas and electricity questions, account help, and minor service issues can be resolved.

  • AGL Anytime can be reached at 131 245.
  • AGL also provides interpreter services for those who need it with their customer service.
  • The AGL interpreter's contact number is 1300 307 245.
  • For hearing-impaired customers and other customers who use TTY dial: 133 677 and quote 1300 307 245.

AGL Solar Energy in Residential HomesFor customers in residential homes interested in solar energy, you can call the AGL Solar team by dialling 1300 274 165 or request a call back from one of AGL’s 3rd party solar providers by calling 1300 849 823.

AGL Business Numbers

AGL has separate customer service numbers for small and medium, and large businesses.

  • Small and medium-sized businesses can contact AGL by dialling 133 835.
  • Large businesses can contact the AGL Large Business support team by dialling 1300 793 477 during the weekday between 8:30 am and 5:30 pm AEST.
  • For any businesses with solar energy questions, their dedicated customer service number is 1300 782 173.

Best time to Call AGL Customer Service

AGL Anytime is AGL’s 24/7 customer service phone number, however, calling during peak hours (weekdays 8 am to 12 pm) may result in longer wait time to reach an operator. The best time to call AGL customer service, therefore, is during off-peak hours anytime after 12pm or during the weekend.

For any time-sensitive inquiries, AGL does offer live chat support via their Contact Us page, as well as live-chat customer service on Facebook Messenger.

AGL Contact Number in Case of Emergency or Power Outage

If there is a serious danger to life or property call the emergency services number 000.

Emergency Phone Numbers
Situation Who to Call Phone Number
Serious danger to life or property Emergencies 000
  • You are not getting any gas
  • Your gas line has been disconnected in error
  • Your meter needs to be re-lit
AGL Anytime 24/7 Customer Service Phone Number 131 245
Minor fault or outage Your energy distributor Phone number available on your bill

AGL Email and Postal Address

The AGL head office is located at 200 George St, Sydney NSW 2000, Australia.

In addition to AGL Anytime, AGL customer service can be reached via email at customer.solutions@agl.com.au.

As for the AGL Postal Address, it is as follows:

AGL Limited
Locked Bag 3013
Australia Square NSW 1215

How to Contact AGL to Pay a Bill

Currently, online bill payment is unavailable on the AGL website. Instead, AGL supports online bill payments through their app, available on Google Play and the App Store.

You can also pay your bill directly by calling 1300 657 386 with your reference number and valid bank card ready or use the AGL online payment system via My Account.

How to Contact AGL to Subscribe to an Electricity Plan

If you would like to set-up an electricity plan with AGL, here are the ways you can do so:

 Call the AGL Anytime customer service phone number: 131 245.

 For electricity meter installation fill out the following form and send it to

Locked Bag 14120 MCMC,
Melbourne Victoria, 800

 Or by email

 Send them a fax at1800 634 823.

How to Contact AGL to Subscribe to a Gas Plan

If you would like to set-up a gas plan with AGL, here are all your options:

 Call the AGL Anytime customer service phone number, at131 245.

 For gas meter installation fill out the following form and send it to:

Locked Bag 14120 MCMC,
Melbourne Victoria, 800

 Send AGL an email

 Fax them at 1800 634 823.

Contact AGL From OverseasIf you're abroad and need to get in touch with AGL, dial +613 8633 6000 for AGL customer service anywhere in the world.

AGL Online and Social Media

Most of your questions can be answered with AGL’s online customer service contact page, which includes their AGL Anytime customer service phone number, as well as live chat support. Additionally, for unresolved queries, AGL Community is available to ask questions and receive answers from other customers like yourself.

Finally, AGL Energy is available to contact on social media through Facebook, Twitter, Youtube, and LinkedIn.

AGL Customer Service Numbers

An overview of all available customer service numbers for AGL.

Customer Service Numbers for AGL
Query AGL Contact Number
General Enquiries: including residential gas and electricity,
minor gas supply, and meter issues
131 245
Meter Installation 1800 680 430
Overseas Residential Enquiries +613 8633 6000
Solar Power (Residential) 1300 274 165
Solar Power (Businesses) 1300 782 173
Billing 1300 657 386
Small Business Customers 133 835
Large Business Support Team 1300 793 477
AGL Rewards Programme 1300 397 079
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