General enquiries
131 245AGL Anytime · open 24/7
Customer service & contact
Customer service & contact
AGL contact numbers
The general AGL contact number is 131 245. The customer service team (AGL Anytime) is available 24/7 to help with technical issues, power outages or changing your energy plan. Below we break down every way to contact AGL and all of its phone numbers, whatever your query.
131 245 · AGL Anytime
Open 24/7
Solar · Business · NBN
Overseas & TTY lines
In a hurry
The AGL numbers most people need
Tap any number to call. Regardless of whether you live in QLD, NSW, VIC, SA or WA, your query is received and processed the same way.
Billing & payments
1300 657 386Bills, payment plans, hardship
Solar enquiries
1800 274 165AGL Solar Solutions
Complaints
1800 775 329Formal complaints line
All AGL contact numbers
Search the full AGL phone directory
There are several AGL phone numbers for solar, business, complaints, interpreter and accessibility lines. Type what you need (e.g. “solar”, “overseas”, “interpreter”) to filter the list.
General enquiries
131 245AGL Anytime — open 24/7, day or night, for gas & electricity questions, account help and minor service issues.
Interpreter services (TIS)
1300 307 245Translating & interpreting service for non-English speakers.
Hearing impaired (TTY / NRS)
133 677TTY for the hearing impaired. Speak & Listen line: 1300 664 245.
No AGL number matches that search. Try a broader term, or call AGL Anytime on 131 245.
The line often called “AGL Anytime” is simply the 131 245 number that is available 24/7. AGL phone numbers serve both energy and NBN customers — you can call to discuss broadband plans too.
For businesses
AGL phone numbers for business
AGL has separate customer service lines for businesses depending on their size.
Small & medium businesses
133 835Energy & gas plan assistance
Mon – Fri: 8am – 4pm
Large & industrial businesses
1300 793 477General information & help
Mon – Fri: 9am – 5pm
Emergencies
AGL emergency contact & power outages
Although AGL sells you electricity and gas, it is your energy distributor who connects your home to the grid and gas lines, and who fixes faults and outages. You can find your distributor's emergency number on your latest energy bill.
Serious danger to life or property
Emergency services
000No gas, line disconnected by mistake or meter issues
AGL Anytime (24/7 customer service)
131 245Minor fault or electrical outage
Your energy distributor
See your billEmergency number. If there is a serious danger to life or property, call the emergency services on 000 immediately.
Online channels
Contact AGL online
If you prefer not to call, AGL offers live chat, an online community and a full-featured app. With your AGL login you also get more contact options inside My Account.
AGL Online Chat
The AGL Live Chat is available 24/7. Message AGL online or via the app to speak to a representative in real time — convenient because you can reply whenever you like and the conversation is never lost.
AGL Neighbourhood
An online community (around 39,191 members) where you can browse discussions by subject — energy, internet, mobile, website and app — ask questions and share information. Existing customers sign in with their AGL login; others can join with just an email.
Not recommended for 1:1 service enquiries — for account or billing questions with sensitive information, contact AGL directly or message via My Account.
The AGL App
- Control your energy usage: See your energy use and how much it is costing you.
- Get the most from your smart meter: Access weekly, daily or even hourly usage data and bill projections.
- Pay your bills: Manage all your bills and payments from one place, on the go.
- Manage your account: Update your AGL login details and the properties on your account.
- View historical meter data: Review your usage history and see projections for future usage.
AGL Internet. AGL nbn plans can be bundled with AGL electricity and gas. Sign up for an AGL nbn plan for a $15 discount on your broadband bill when you bundle. Ask AGL about other rebates such as the AGL seniors discount.
In writing
AGL email & postal addresses
For written correspondence such as complaints, reviews or forms, contact AGL by email or post.
Customer service email
[email protected]Postal address
AGL Limited
Locked Bag 3013
Australia Square NSW 1215
Head office
200 George St
Sydney NSW 2000
Australia
To opt out of AGL marketing emails, fill out the communication preference form. Changes can take up to 30 days and will not affect emails about your plan or bills.
Paying your bill
AGL payment & billing options
AGL offers many ways to pay your energy bill, including scheduling payments in monthly instalments.
AGL Energy App
Download the AGL app and make one-touch payments using your AGL login credentials.
My Account online
Use your AGL login to pay through AGL My Account with your stored payment method.
Credit card or PayPal
Pay your AGL bill online immediately with a card or PayPal.
Direct debit
Set up direct debit from a savings, credit or cheque account.
BPay
Contact your financial institution to pay via BPay using the biller code on your bill.
SMS payments
Set up SMS payments in My Account. A few days before the due date you receive a reminder — reply “Pay” to deduct the amount automatically.
Australia Post
Visit any Australian Post Office and pay your bill in person.
By mail
Send your payment slip with a cheque or money order to AGL Sales Pty Ltd, Locked Bag 20024, Melbourne VIC 3001. WA customers: Locked Bag 17, Cloisters Square PO, WA 6850.
AGL Staying Connected (hardship program)
Customers in financial difficulty are matched with a trained consultant to work out a tailored payment plan, and given information about energy rebates and concessions, the AGL seniors discount and energy assistance payments in their state. You can also access a free, independent financial counsellor for advice on reducing your energy bills.
Connections & moving
New connections, moving house & meters
Sign up or move home
To subscribe to an AGL energy plan, sign up online or call 131 245 to open an account. You will need valid identification and to consent to a credit check for the best AGL rates.
Customers moving house who want to keep AGL can arrange a new connection or an AGL disconnection online. Just log into My Account and tell the AGL New Connections team when and where you are moving with AGL.
Meter installations & alterations
For gas or electricity meter installations, additions, alterations or removals, complete the Application for Electricity or Application for Gas form and send it:
- By mail to Locked Bag 14120 MCMC, Melbourne VIC 8001;
- By email to AGL's new connections team;
- By fax to 1800 634 823.
Contact AGL from overseas. If you are abroad and need to contact AGL, dial +613 8633 6000 for customer service anywhere in the world.
Complaints
How to submit a complaint to AGL
Although AGL's reviews are generally positive, customers are welcome to leave feedback. AGL follows a simple, staged approach.
01
Customer Solutions
Contact AGL on 131 245 or submit the online form to explain your issue. AGL aims to come back with a solution.
02
Formal complaint
If you do not agree with the solution, call 1800 775 329 or email [email protected].
03
Further assistance
If the issue is still unresolved, escalate it free of charge to the Energy Ombudsman in your state.
Common questions
A Selectra expert answers your most common AGL contact questions
If you need to contact AGL, there are several methods to choose from:
- By phone on 131 245 (AGL Anytime, open 24/7);
- Online using AGL Live Chat;
- Online via AGL My Account or the AGL app;
- By email at [email protected];
- By written letter to AGL Limited, Locked Bag 3013, Australia Square NSW 1215.
The rates for different products differ between AGL and Origin Energy. For a detailed price breakdown you can compare Australian energy plans for your address — the cheapest retailer depends on your usage, network and any discounts or solar feed-in tariff.
No, AGL is not a Chinese company. AGL has been an Australian company since 1837 and has led Australia's energy industry for more than 185 years. As an ASX-listed company (ASX: AGL) it has a widely held ownership structure, with Australian institutional and retail investors making up the majority of shareholders.
When new customers sign up for AGL online they can receive once-off sign-up credits — typically a $50 credit for electricity and a $50 credit for gas when switching online from another retailer or moving home energy with AGL. Customers who also take an AGL nbn plan receive $25 off their monthly rate for the first 6 months and $15 off each month after that. Promotions change over time, so always check the current offer before signing up.
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Whatever your query, it is worth checking your plan against the market. Compare AGL with other retailers that supply your address to find the plan that fits how you actually use electricity and gas.