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AGL Contact: Phone Numbers, Live Chat, and Contacting Customer Service

AGL

Do you need to contact AGL gas and electricity customer service team? Are you experiencing a technical issue, a power outage with AGL, or want to change your current plan? Interested in solar energy? Whatever your query, here we break down all the ways for contacting AGL, no matter the problem.


Contacting AGL by phone

AGL has several phone numbers to call to get in touch with their customer service team, including dedicated phone numbers for residential customers interested in solar options, and business customers.

AGL Anytime and Residential AGL Numbers

AGL Anytime is a 24-hour customer service number for new and existing AGL customers through which all general gas and electricity questions, account help, and minor service issues can be resolved. In addition, there are multiple other AGL numbers for other related questions such as solar installation, and contacting AGL from overseas.

  • AGL Anytime can be reached at 131 245.
  • AGL interpreter services: 1300 307 245.
  • For hearing-impaired customers and other customers who use TTY dial: 133 677 and quote 1300 664 245.

AGL Solar Energy in Residential HomesFor customers in residential homes interested in solar energy, you can call the AGL Solar team by dialling 1800 860 430 or request a callback by filling out the online callback form.

AGL Business Numbers

AGL has separate customer service numbers for businesses depending on the size of the business.

  • Small and medium-sized businesses can contact AGL by dialling 133 835.
  • Large businesses can contact the AGL Large Business support team by dialling 1300 793 477 between 8:30 am and 5:30 pm weekdays AEST.
  • For any businesses with solar energy questions, AGL Solar's dedicated business customer service number is 1300 986 971.

Best time to Call AGL Customer Service

AGL Anytime is AGL’s 24/7 customer service phone number, however, calling during peak hours (weekdays 8 am to 12 pm) may result in longer wait time to reach an operator. The best time to call AGL customer service, therefore, is during off-peak hours anytime after 12pm or during the weekend.

For any time-sensitive inquiries, AGL does offer AGL live chat support via their Contact Us page, as well as AGL online chat via Facebook Messenger.

AGL power outage and emergency numbers

If there is a serious danger to life or property call the emergency services number 000.

Despite AGL selling electricity and gas to you, it's your energy distributor who actually makes sure your house is connected to the power grid and gas lines. If you're experiencing a minor electrical emergency such as a power outage, fallen lines, or other minor faults, you'll want to call your energy distributor to fix the problem as they repair and maintain the electrical grid and gas lines. Knowing who your energy distributor is, is important as they will often post notices about scheduled maintenance and known outages, in addition to repairing any problems with your connection. You can find your energy distributor's emergency number on your latest energy bill. 

Emergency Phone Numbers
Situation Who to Call Phone Number
Serious danger to life or property Emergencies 000
  • You are not getting any gas
  • Your gas line has been disconnected in error
  • Your meter needs to be re-lit
AGL Anytime 24/7 Customer Service Phone Number 131 245
Minor fault or electrical outage Your energy distributor Phone number available on your bill

AGL email and postal address

The AGL head office is located at 200 George St, Sydney NSW 2000, Australia.

In addition to AGL Anytime and AGL Live Chat, AGL customer service can be reached via email or post for any written correspondence such as complaints or written forms:

📧 AGL Email ✉️ AGL Postal Address
Customer Service Email:
customer.solutions@agl.com.au

AGL Limited

Locked Bag 3013

Australia Square NSW 1215

How to pay an AGL bill

AGL offers many ways to pay an energy bill, including the ability to schedule payments in monthly installments to help prevent billshock. AGL also has their AGL Staying Connected hardship program, which assists those experiencing financial hardship to keep them connected to their energy. With AGL Staying Connected, those experiencing financial difficulties will be matched with a trained consultant to work out a payment plan tailored to the customers unique financial situation, as well as provided information about energy rebates and concessions available within their state, and connected to a free and independent financial counselor or support service to offer advice on energy-saving measures that can help save more on their energy bills. 

Pay and AGL bill
Payment Method How to Pay
AGL Energy App for iPhone or Android Download the app and make one-touch payments with your stored payment method with your phone
My Account online Log into your AGL My Account to pay with your stored payment method
Pay immediately online with credit card or PayPal Pay AGL bill online now
Direct debit Set up direct debit from a chosen savings, credit, or checking account
BPay Contact your financial institution to pay via BPay
By Mail Send your payment slip and cheque or money order to:
AGL Sales Pty Ltd
Locked Bag 20024
Melbourne VIC 3001


Customers in Western Australia can send their mail payment to:
AGL Sales Pty Limited
Locked Bag 17
Cloisters Square PO
WA 6850
Through any Australian Post Office Visit any Australian Post Office and pay your bill in person
SMS Payments Set up SMS payments through AGL My Account. A few days before your bill is due you will receive a reminder. Reply “Pay” to have the amount deducted automatically from your chosen bank account or card

Contact AGL to subscribe to a gas or electricity plan

If you would like to subscribe an AGL gas and electricity plan, you can easily sign up online or call 131 245 for a new connection. When signing up you will need to provide valid identification and consent to a credit check for eligibility for the best AGL rates possible.

For AGL gas or electricity meter installations, additions or alterations to your existing supply, or removal of your existing supply, fill out either the Application for Electricity or Application for Gas form and send it:

  • By mail to Locked Bag 14120 MCMC Melbourne Victoria, 8001
  • By email to AGL's new connections team
  • By faxing the form to 1800 634 823​​​​​​​

Contact AGL From OverseasIf you're abroad and need to contact AGL overseas, dial +613 8633 6000 for AGL customer service anywhere in the world.

AGL Live Chat and online support

Most of your questions can be answered with the AGL online customer service contact page, which includes their AGL Anytime customer service phone number, as well as AGL online chat. AGL Live Chat is available for any problems or questions you may have, 24/7. Additionally, for unresolved queries, AGL Community is available to ask questions and receive answers from other customers like yourself.

AGL contact numbers

A summary of all available AGL numbers to call for any problem you might be facing or any question you might have.

Customer Service Numbers for AGL
Query AGL Contact Number
General Enquiries: including residential AGL gas and electricity,
minor gas supply problems, and meter issues
131 245
Meter Installation 1800 680 430
AGL Overseas +613 8633 6000
Solar Power (Residential) 1800 860 430
Solar Power (Businesses) 1300 986 971
Billing 1300 657 386
Small Business Customers 133 835
Large Business Support Team 1300 793 477
AGL Rewards Programme 1300 397 079
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