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AGL Contact: Phone Numbers to Call AGL Customer Service

AGL

Do you need to get in touch with the AGL customer service team? Are you experiencing a technical issue, or want to change your current plan? Interested in solar energy? Whatever your query, we here break down all the ways to get in touch with the provider, depending on your issue.


Phone Numbers to Contact AGL

AGL has several phone numbers to call to get in touch with their customer service team, including dedicated phone numbers for residential customers interested in solar options, and business customers.

AGL Anytime and Residential Numbers

AGL Anytime is a 24-hour customer service number for new and existing AGL customers through which all general gas and electricity questions, account help, and minor service issues can be resolved.

  • AGL Anytime can be reached at 131 245.
  • AGL also provides interpreter services for those who need it with their customer service.
  • The AGL interpreter's contact number is 1300 307 245.
  • For hearing-impaired customers and other customers who use TTY dial: 133 677 and quote 1300 664 245.

AGL Solar Energy in Residential HomesFor customers in residential homes interested in solar energy, you can call the AGL Solar team by dialling 1800 860 430 or request a callback by filling out the online callback form.

AGL Business Numbers

AGL has separate customer service numbers depending on the size of the business.

  • Small and medium-sized businesses can contact AGL by dialling 133 835.
  • Large businesses can contact the AGL Large Business support team by dialling 1300 793 477 between 8:30 am and 5:30 pm weekdays AEST.
  • For any businesses with solar energy questions, their dedicated customer service number is 1300 986 971.

Best time to Call AGL Customer Service

AGL Anytime is AGL’s 24/7 customer service phone number, however, calling during peak hours (weekdays 8 am to 12 pm) may result in longer wait time to reach an operator. The best time to call AGL customer service, therefore, is during off-peak hours anytime after 12pm or during the weekend.

For any time-sensitive inquiries, AGL does offer live chat support via their Contact Us page, as well as live-chat customer service on Facebook Messenger.

AGL Contact Number in Case of Emergency or Power Outage

If there is a serious danger to life or property call the emergency services number 000.

Emergency Phone Numbers
Situation Who to Call Phone Number
Serious danger to life or property Emergencies 000
  • You are not getting any gas
  • Your gas line has been disconnected in error
  • Your meter needs to be re-lit
AGL Anytime 24/7 Customer Service Phone Number 131 245
Minor fault or outage Your energy distributor Phone number available on your bill

AGL Email and Postal Address

The AGL head office is located at 200 George St, Sydney NSW 2000, Australia.

In addition to AGL Anytime, AGL customer service can be reached via email:

📧 AGL Email
Customer Service Email:customer.solutions@agl.com.au

As for the AGL Postal Address, it is as follows:

✉️ AGL Postal Address

AGL Limited

Locked Bag 3013

Australia Square NSW 1215

How to Pay an AGL Bill

AGL offers many ways to pay an energy bill, including the ability to schedule payments in installments, to help prevent bill shock. If, for any reason you’re having difficulty paying your bill, contact AGL to find out your options.

Pay and AGL bill
Payment Method How to Pay
AGL Energy App for iPhone or Android Download the app and make one-touch payments with your stored payment method with your phone
My Account online Log into your AGL My Account to pay with your stored payment method
Pay immediately online with credit card or PayPal Pay AGL bill online now
Direct debit Set up direct debit from a chosen savings, credit, or checking account
BPay Contact your financial institution to pay via BPay
By Mail Send your payment slip and cheque or money order to:
AGL Sales Pty Ltd
Locked Bag 20024
Melbourne VIC 3001


Customers in Western Australia can send their mail payment to:
AGL Sales Pty Limited
Locked Bag 17
Cloisters Square PO
WA 6850
Through any Australian Post Office Visit any Australian Post Office and pay your bill in person
SMS Payments Set up SMS payments through AGL My Account. A few days before your bill is due you will receive a reminder. Reply “Pay” to have the amount deducted automatically from your chosen bank account or card

Contact AGL to subscribe to a gas or electricity plan

If you would like to subscribe to an electricity or gas plan with AGL, you can easily sign up online or call 131 245 for a new connection. When signing up you will need to provide valid identification and consent to a credit check for eligibility.

For gas or electricity meter installations, additions or alterations to your existing supply, or removal of your existing supply, fill out either the Application for Electricity or Application for Gas form and send it:

  • By mail to Locked Bag 14120 MCMC Melbourne Victoria, 8001
  • By email to AGL's new connections team
  • By faxing the form to 1800 634 823

 

Contact AGL From OverseasIf you're abroad and need to get in touch with AGL, dial +613 8633 6000 for AGL customer service anywhere in the world.

AGL Online

Most of your questions can be answered with AGL’s online customer service contact page, which includes their AGL Anytime customer service phone number, as well as live chat support. AGL Live Chat is available for any problems or questions you may have, 24/7. Additionally, for unresolved queries, AGL Community is available to ask questions and receive answers from other customers like yourself.

AGL Customer Service Numbers

An overview of all available customer service numbers for AGL.

Customer Service Numbers for AGL
Query AGL Contact Number
General Enquiries: including residential gas and electricity,
minor gas supply, and meter issues
131 245
Meter Installation 1800 680 430
Overseas Residential Enquiries +613 8633 6000
Solar Power (Residential) 1800 860 430
Solar Power (Businesses) 1300 986 971
Billing 1300 657 386
Small Business Customers 133 835
Large Business Support Team 1300 793 477
AGL Rewards Programme 1300 397 079
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