How to Set Up Your Electricity Connection: Moving House
Need help moving house and transferring or setting up a new electricity connection? It's a simple process to get the power turned on at a new property, regardless of whether you want to stick with your current energy company or switch to a new one. For everything you need to know about connecting electricity to a new property and how to get the power turned on, read more below.
Moving House & Your Electricity Connection
- What is Your Current Situation?
- I want to keep my current energy provider
- I want to switch energy providers
- I am a renter
- My house is a new build
When moving house and planning for your new electricity connection, it's important to consider that you will also be disconnecting from your previous property.
Before you set up a new gas or electricity connection, consider doing the following:
- Have a plan set for continuing with your current provider or switching energy providers
- Notify your current energy supplier at least 1 week before moving & give them your new address
- Take record of your final meter readings in case of billing errors when you close your energy account
- Take a first meter reading at your new property to ensure your first bill is accurate.
When Should You Transfer Electricity When Moving?You should notify your company that you are moving at least a week before you plan to move out. If you are changing suppliers & changing address, you should request a new account at least 2 days before arriving to your new property.
Moving House With Your Current Gas / Electricity Connection
If you are happy with your current energy provider, and they are able to provide electricity and/or gas where your new house is located, moving your gas or electricity connection is a simple process.
All you need to do is go to your energy provider's website, or give them a call, and let them know when and where you're moving.
How to transfer electricity when moving home:
- Check if your current supplier offers service where your new home is located
- Contact your supplier to notify them of your move and new address
- Take a final meter reading to compare to your final bill
- Your supplier may charge a transfer fee for moving your electricity connection
- Take an initial meter reading when you move into your new house
- Your supplier will activate your connection at your new home
Same Day Electricity ConnectionSome energy providers can offer you a same day electricity connection if necessary. This would be considered as an urgent electricity connection and is usually accompanied by additional connection fees. It's best to organise your move with your energy provider as early as possible, to ensure you have everything set up the day of your move.
Switching Energy Providers When Moving House
Moving house is the perfect time to compare energy plans and find a cheaper and better deal for your new house. ç
Whether you need to switch energy providers because your current provider doesn't supply the area of your new address, or you just want to shop around for a better deal it's a simple and straightforward process.
First, you should contact your current energy provider and inform them that you want to cancel your current energy contract on a specific date.
It's best if you set this date for the day after you move, so you're not left without electricity or gas on moving day. You will continue to receive your energy supply until then.
Next, search around for deals on gas & electricity and find a new provider.
You can usually either sign up for a new energy plan either online or over the phone. When you sign up, let them know you're moving to a new address and what your move-in date is. The energy company will activate your supply and take a meter reading on the date you move in. This will act as the starting point for your energy use for your first bill.
Below we have a simple checklist to help you set up your gas and electricity connection at your new home.
How to change energy supplier when moving home:
- Contact your supplier to notify them of your move and contract cancellation.
- Take a final meter reading to compare to your final bill
- Your supplier may charge an exit fee for cancelling your contract early.
- Search and compare energy providers for your new home.
- Register with your new company before your planned moving date.
- Your new supplier will activate your connection at your new home.
Connecting Gas & Electricity to a Rental Property
If you are moving into a rental property, you will probably need to contact an energy supplier to have the gas and electricity reconnected in your name.
Ask your landlord who currently supplies the property and contact the energy supplier at least two days before moving in.
On the other hand, some rental properties may have communal meters meaning that multiple properties share the same meter. Find out from your landlord or property manager if your rental property has a separate meter or if all the adjacent properties are on a communal meter.
If your energy connection is part of a communal meter, you should not be held responsible for registering your name to the gas and electricity account. Instead, you will likely pay a portion of the total energy bill directly to your landlord. Your lease agreement should state who is responsible for paying the utilities while renting.
Connecting Gas & Electricity to a New Property
If you have a new build or a property that has never had an electricity connection before, you will need to contact an energy supplier and request a new electricity connection.
Connecting electricity and gas in a new build or a new property is slightly different.
For a new electricity connection, you will first need to have an electricity meter installed. Until you have a meter installed on the property there is no way to connect electricity to the new house.
You can request an installation from your supplier of choice. Electricity meter installations can take a while to process, so it's best to start planning the new electricity connection well in advance.
A new gas connection can be a bit more difficult with a new property.
Connecting gas to a new property depends on several factors:
- Is your new property connected to the gas mains?
- How far away is your property from the gas mains?
- Do you need a gas tank instead?
If your new property is located in an area with gas mains, it should be fairly straightforward to connect your gas supply by simply contacting a gas supplier and requesting a new gas connection.
If your property is in an area with gas mains but is set far back from the access point, you will likely have to contact a gas distributor to come to your home and assess what it will cost to add a gas connection to your house. Sometimes this can involve digging a trench and placing new pipes toward your home, which can be very costly. If this is the case, you can always go for a tank system.
Gas / Electricity Connection & Disconnection Fees
When moving to a new house, you may have to pay a gas or electricity connection fee.
If you are moving out of an old property, you may have to pay a disconnection fee as well.
It is important to note that your energy provider isn't the one setting your electricity connection fees. In fact, it's the energy distributor who charges these fees.
Energy distributors are the ones who manage the power lines and get your electricity and gas to your house. Energy distributors charge electricity connection fees which are passed from your energy provider onto you. Find your electricity and gas distributors by reading your most recent energy bill.
Gas and electricity connection fees vary depending on who your energy distributor is (check your energy bill). Electricity connection fees can cost between $10 - $80 depending on the distributor
Below, you will find a list of all the gas and electricity connection fees for each distributor:
|Electricity Distribution Network||Electricity Connection Fee / Disconnection Fee|
|SA Power Networks||$50.05|
|Gas Distribution Network||Gas Connection Fee / Disconnection Fee|
|Australian Gas Networks Albury||$13.86|
|Australian Gas Networks Murray Valley||$13.86|
|Australian Gas Networks (NSW)||$55.67|
|Central Ranges Tamworth||$51.66|
|Australian Gas Networks (QLD)||$12.10|
|Australian Gas Networks (SA)||$11.88|
|Australian Gas Networks ( VIC Metro)||$10.12|
|Australian Gas Networks ( VIC Non-Metro)||$13.86|
|Australian Gas Networks Mildura||$11.88|
|Atco Gas Australia||$20.71|
New connections For new builds, you will need to organise an electricity or gas connection to the property. Often, there are upfront costs associated with new connections, outside of standard connection fees. These might vary depending on the work needed to connect your new build to the grid.
Energy Connection When Moving Interstate
The energy market in Australia is a bit complicated, with some states allowing for full retail contestability (meaning you are free to choose your energy provider and plan) and other states having a regulated and/or non-contestable market (meaning you are not able to choose your energy provider).
If you live in a state or territory that allows you to switch energy providers, moving to a state where you cannot choose might come as a bit of a shock while likewise, moving somewhere where you suddenly have choices can be overwhelming.
New South Wales: Full retail contestability for both electricity and gas
Victoria: Full retail contestability for both electricity and gas
South Australia: Full retail contestability for electricity and gas
Western Australia: Retail contestability for natural gas, but electricity is regulated
Northern Territory: Technically deregulated, but with limited choice in energy providers
Check out our checklist for moving out of state for more help and information on organising your interstate move.
Energy Plans for Frequent Movers & Renters
If you're someone who moves house frequently, such as someone who rents their house, you probably don't want to worry about connection and disconnection fees every time.
The good news is that there are a few energy providers that offer energy plans for frequent movers, depending on where you live.
Lumo Energy Movers
Available in Victoria and South Australia, Lumo Energy Movers waives your standard connection and disconnection fees when you move house for electricity and gas.
With Lumo Energy Movers, there is no contract term for gas or electricity, and no exit fees if you need to cancel your service.
|Discount off the reference price||11% discount||2% discount|
|Daily supply charge||105.589c / day||115.808c / day|
|Usage rates||18.61c / kWh||34.045c / kWh|
|Estimated annual cost||$1,130 / year||$1,785 / year|
Source: Lumo Energy. Victoria rates are based on 4000kWh per year on a single rate tariff within Citipower distribution network. South Australia rates are based on 4000kWh per year on a single rate tariff within SA Power Network. Actual costs may vary.
|Daily supply charge||84.689c / day||106.4c / day|
|Usage rates||1.921c to 2.178c / MJ||3.841c to 2.057c / MJ|
|Estimated annual cost||$1,282 / year||$1,712 / year|
Source: Lumo Energy. Victoria rates are based on 49MJ per day within AGN Central distribution network. South Australia rates are based on 49MJ per day within AGN Metro distribution network. Actual costs may vary.
Momentum Regular Movers
Momentum Energy has one movers plan available in Victoria which waives standard connection fees when you move into a new house, and offers flexible billing and payment options.
|Regular Movers electricity||Regular Movers gas|
|Discount off the reference price||2% discount||N / A|
|Daily supply charge||107.636c / day||87.12c / day|
|Usage rates||21.175c / kWh||2.86c to 1.87c / MJ|
|Estimated annual cost||$1,240 / year||$1,429 / year|
Source: Momentum Energy. Electricity rates based on 4000kWh per year on a single rate tariff within Citipower distribution network. Gas rates based on 50,000MJ per year within AGN Central distribution network
Electricity Connection FAQ
How to Set Up a Same-Day Electricity Connection
Depending on your energy provider, you might be able to get a same-day electricity connection.
With many large energy providers, customers will usually be able to set up their electricity connection with up to one business days’ notice. However, for same-day urgent connections, some providers have a dedicated urgent request phone number.
Some energy providers who offer same-day electricity connections with dedicated urgent connection numbers:
How do I connect electricity to a new house?
If your home is a new build, you will need to contact your energy distributor to get it connected to the grid. However, if you're moving to a new home with an existing energy connection, you can either get in contact with your current energy provider, sign up for a new electricity plan, or give a comparison service like Selectra a call to find the best deal for you.
How much does it cost to connect electricity to a house?
Electricity connection fees vary depending on your energy distributor. Electricity connection fees usually cost between $12 and $90.Contact your energy distributor to find out how much your specific network area costs.
Do I need to be there for a new electricity connection?
Most of the time you do not need to be there when getting your new home connected to electricity as long as your energy distributor has safe and clear access to your meter. The only exception is electricity customers in Queensland will need to be home so their electricity distributor can perform a Visual Safety Inspection (VSI).