AGL Payments and Billing Methods

Bills are a part of life and energy bills are no different. As an AGL customer, you have many different ways to set up and pay your AGL bills and find financial support if you need it. Whether you’re looking for easier ways to pay an AGL bill, see all the ways you can pay, or you need a little extra help keeping up with your energy costs, you can find all the ways to pay your AGL energy bill here.

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AGL Bill Payment Methods

As a major energy provider in Australia, AGL has many ways for you to pay your AGL energy bill.

Ways to pay your AGL energy bill include:

• Online with the AGL app, website, or AGL My Account
• Direct debit
• BPAY
• Paypal
• SMS Text Messaging
• Mail
• In-person

You can find all the ways to pay your AGL energy bill on your latest invoice or find all methods to pay your bill below.

AGL Bill Smoothing

If you prefer you can set up your AGL bill payments to occur in smaller, predictable, more frequent instalments with AGL Bill Smoothing.

With Bill Smoothing, AGL takes a look at your annual energy cost and averages it out over the course of the year, taking into account things such as price changes.

The benefits of AGL Bill Smoothing include:

• Choose between weekly, fortnightly, or monthly bill payments
• Cancel Bill Smoothing at any time
• If your AGL account is in credit you can roll over unused credit for the next payment cycle
• Pause your AGL Bill Smoothing at any time with “payment holiday”
• Combine Bill Smoothing with Direct Debit for seamless payments

Your AGL Bill Smoothing cycle lasts for one year, but you’re free to cancel at any time and go back to regular AGL bill payment methods if you prefer.

AGL Bill Smoothing Eligibility

Bill Smoothing isn’t available to all AGL energy customers.

If you currently owe more than $500 to AGL or you’re currently on a payment support program such as AGL Staying Connected or the Payment Support Victoria program, you cannot sign up for AGL Bill Smoothing.

However, AGL Bill Smoothing is a great option for energy customers who:

• Want to avoid bill shock during peak summer and winter energy usage
• Want to budget their household expenses more easily
• Have certainty when it comes to financial expenses

How to Set Up AGL Bill Smoothing

You can use your AGL My Account to set up Bill Smoothing online.

Use your AGL login to access AGL My Account, and from there:

1. Navigate to the top-right corner of AGL My Account and select “Account Settings”
2. Choose the “Bill Smoothing” option and “Edit”
3. Select the type of fuel you want to apply to Bill Smoothing and choose your frequency (monthly, weekly, or fortnightly)
4. Select your Bill Smoothing start date

Once you’re set up with AGL Bill Smoothing, you’ll get a welcome pack with your confirmed usage, instalments, and predicted annual energy costs.

Over the course of the year, you’ll get regular information about your AGL energy bills. Every 6 months AGL will review your Bill Smoothing amount and give you the option of updating your plan.

At the end of your AGL Bill Smoothing cycle, AGL will inform you about how much energy you’ve used, paid for, and whether you owe anything left in a lump sum, or if you’re owed a refund. You’ll also get a letter with your next 12 months' AGL Bill Smoothing forecast.

What is AGL Pay My Way?

If you prefer to pay your bills before the due date, you can contact AGL to set up AGL Pay My Way.

Similar to AGL Bill Smoothing, Pay My Way lets you choose to pay your AGL energy bill in weekly, fortnightly, or monthly instalments before they are due. To set up AGL Pay My Way, contact AGL by phone, live chat, or email.

How to Scheduled AGL Bill Payments

You can schedule your AGL bill payment at any time using your AGL login.

To schedule an AGL Bill Payment:

1. Log into AGL My Account
2. Select “Make a Payment” on the bill you want to pay
3. Confirm the amount you want to pay
4. Select “Later” under “Payment Date”
5. Confirm your payment date in the calendar shown
6. Confirm your chosen payment method

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Help! I’m Having Trouble Paying My AGL Bill!

Whether it’s an unexpectedly high energy bill, medical expenses, or a lost job, sometimes life gets the better of us and we need some financial support to keep the lights on.

If you need a little more time to pay a recent AGL energy bill, you can set up a payment extension or instalment plan with AGL My Account. If you need more help, AGL offers support programs for those that need it.

Request an AGL Payment Extension

If you just need a little help with your most recent AGL energy bill, you can request a payment extension at any time with AGL My Account online, or through the AGL app.

To request a payment extension with AGL My Account

1. Navigate to AGL My Account “Overview” and choose the bill you would like to extend
2. Choose “Payment Assistance” and “Extend My Due Date”
3. Select how many days you want to extend your AGL bill payment

If you prefer to extend your AGL bill payment with the AGL app you can simply navigate to the “Billing” tab in the AGL app and choose the bill you want to extend. From there, select “Payment Assistance” and “Set Up”.

AGL Bill Instalment Plan

You can also choose to split your AGL energy bill into smaller amounts and pay it off before your next AGL bill is due.

Like a payment extension, AGL instalment plans can be set up using My Account online or with the AGL app. Simply navigate to the bill you want an instalment plan for, and decide how often and how much you would like to pay.

If you need help with finishing your instalment plan before your next bill is due, you need to contact AGL directly with your account number and recent bill.

AGL Staying Connected Program & Payment Support Victoria

AGL has two financial hardship programs available for ongoing bill payment support.

• AGL Staying Connected Program for NSW, Qld, SA, and Western Australia
• Payment Support Victoria

While these two programs are different depending on what state you live in, the idea for payment support is relatively similar.

• Get a flexible payment arrangement tailored to your needs and situation
• Receive ongoing information about payment options and government assistance and energy rebates
• Get connected to a free and confidential financial counsellor
• Energy efficiency advice and ways to reduce your bills
• Make sure you're getting the best AGL rates available

If you’re on an AGL bill payment support program, AGL guarantees your home electricity and gas will not be disconnected and no collection action will be taken on your account.

It may also be worthwhile to ask about AGL deals and reductions, such as the AGL seniors deal.

Need More Energy Advice? Discover ways to reduce your energy bill, improve your energy efficiency, and find energy assistance payments (EAP) with Selectra energy guides.

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