TrustPilot
4.5 / 5
From ~1,485 reviews, 53% five-star
Expert review
Expert review
AGL Energy review
Comparing and switching energy providers in Australia can feel complicated, but Selectra is here to help. Below is our review of AGL energy plans, services and solar offers, along with what real customers say. AGL is one of the biggest retailers in the country, but is it any good? Read on to come to your own conclusion.
TrustPilot 4.5/5
Plans in 4 states
Strong solar offers
Lowest green rating
At a glance
How AGL Energy scores
A snapshot of how customers and independent guides rate AGL. Ratings change over time, so always check the latest before you switch.
ProductReview
1.3 / 5
From ~1,957 reviews
Green Electricity Guide
Lowest rated
Australia's biggest climate polluter
Where it operates
AGL Energy availability by state
AGL does not sell electricity and gas in every state. Here is where you can get each service.
| State | Electricity | Gas |
|---|---|---|
| New South Wales | ✓ | ✓ |
| Victoria | ✓ | ✓ |
| Queensland | ✓ | ✓ |
| South Australia | ✓ | ✓ |
| Western Australia | ✗ | ✓ |
| ACT | ✗ | ✗ |
| Tasmania | ✗ | ✗ |
| Northern Territory | ✗ | ✗ |
AGL Internet. AGL also offers nbn broadband. Bundle it with your AGL electricity and gas for a $15 discount on your broadband bill.
The plans
AGL Energy plans reviewed
AGL offers numerous plans, with something for most households. Discounts vary by location and distributor and are subject to change.
AGL Super Saver
Fixed rates on a 12-month benefit period with no exit fees and no lock-in. Some of AGL's biggest energy discounts, but only with e-billing, which can be a problem if you prefer paper bills.
Available in NSW, SA, VIC & QLD
AGL Flexible Saver
Variable rates that can change with written notice, on an ongoing benefit period so there is no need to renew. Flexible billing means you can choose paper bills or e-billing.
Available in NSW, SA, QLD & VIC
AGL Value Saver
Variable rates on an ongoing plan, Victoria only, with the biggest discount off the Victorian reference price. e-billing only, so paper bills are not available.
Biggest VIC discount · e-billing only
AGL Seniors Saver
For Australian seniors and pensioners with a valid Seniors Card. Variable rates on an ongoing, no lock-in plan with flexible billing and a dedicated 24/7 AGL Seniors support team.
NSW, VIC, QLD & WA · dedicated seniors team
AGL EV Plan
A 12-month fixed-rate plan for electric vehicle owners, so your rates will not go up. Earn up to $240 in bonus credit during the benefit period, charge any time, and get 24/7 support.
Fixed rates · up to $240 bonus credit
Solar offer
AGL solar reviewed
AGL supports solar customers with battery bundles, a solar feed-in tariff and EV plans, though it still relies heavily on coal. Below is how the feed-in tariff compares by state. See the full solar guide for details.
| State | Standard AGL FiT | Solar Savers FiT |
|---|---|---|
| New South Wales | 5c / kWh | 12c / kWh |
| Victoria | 6.7c / kWh | N/A |
| Queensland | 5c / kWh | 12c / kWh |
| South Australia | 5c / kWh | 12c / kWh |
Feed-in tariffs depend on your state and plan. The Solar Savers feed-in tariff is not available in Victoria. Rates change over time.
Customer reviews
What customers say about AGL
Customer AGL reviews across the web are quite mixed: some Australians are happy with the service, while others are dissatisfied, particularly over billing.
What customers like
- A historic, trusted retailer with over 180 years in the Australian energy market
- A wide range of plans for seniors, EV drivers and solar households
- Strong solar support including battery bundles and a Virtual Power Plant
- AGL Rewards offers extra deals and discounts for energy customers
Common complaints
- Customer reviews are mixed, with complaints about unexpectedly high bills
- Some difficulty reaching customer service to resolve billing queries
- The lowest Green Electricity Guide rating of any Australian retailer
- Heavy reliance on coal, which AGL plans to keep burning until 2045
Pricing has always been very competitive, and when I started the process of switching I was offered a better deal shortly after, which is even better. AGL gives you a predictive bill between the three-monthly meter readings and adjusts it once you submit, so I only pay what I need to. I can pay by debiting a savings account with no payment fee, and the staff are lovely to deal with.
I moved into a new house at the end of a three-month billing cycle and was careful not to use much electricity in the seven days before we got solar. After seven days I was hit with a $182 bill. When I queried it, customer service told me it was very fair, and that if I did not think so I was free to find another provider, which is exactly what I did. I strongly recommend against going with AGL.
Everyone's experience is different, and people are more likely to write negative reviews than positive ones, while the source of unverified reviews is not always clear. Always do your own research when comparing providers.
Our verdict: is AGL Energy any good?
AGL is a historic, well-established provider with millions of customers and over 180 years in the Australian energy market. There are numerous plans to choose from, including options for seniors, EV drivers and solar households, plus AGL Rewards for extra deals.
On the downside, customer reviews are mixed, with many complaints about unexpectedly high bills, and AGL has the lowest Green Electricity Guide rating of any Australian retailer as the country's biggest polluter. For the environmentally conscious, that may be a dealbreaker, so compare plans for your address before switching.
Common questions
A Selectra expert answers your most common AGL review questions
Reviews are mixed. On ProductReview AGL scores about 1.3/5 from around 1,957 reviews, while on TrustPilot it sits around 4.5/5 from about 1,485 reviews, with over half rating five stars. Positive feedback highlights competitive pricing and helpful staff; negative feedback focuses on billing concerns and service issues.
AGL offers electricity and gas in NSW, Victoria, Queensland and South Australia, and gas only in Western Australia. AGL does not operate in the ACT, Tasmania or the Northern Territory.
Super Saver (fixed rates, competitive discounts, no lock-in), Flexible Saver (variable rates, ongoing, flexible billing), Value Saver (variable, Victoria only), Seniors Saver (for Seniors Card holders with dedicated support) and the EV Plan (fixed rates and bonus credits for electric vehicle owners).
AGL supports solar customers with the Solar Savers plan (higher feed-in tariffs in NSW, QLD and SA), feed-in tariffs that vary by state, solar PV bundles, battery storage and an EV plan. However, AGL still generates around 80% of its electricity from coal and ranks lowest on the Green Electricity Guide. See the solar page for the full breakdown.
AGL is a major, historic provider trusted by millions, with varied plans including options for seniors, EV owners and solar households. However, customer satisfaction varies and its environmental record is poor, relying heavily on coal until 2045. Comparing plans and providers is recommended, as others may offer better pricing or greener energy.
Use Selectra's free, independent comparison to explore AGL's current offers and alternatives. Compare Australian energy plans for your address to find the best fit for your household before switching.
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Is AGL the right retailer for you?
AGL is a large, established choice, but not always the cheapest or the greenest. Compare it against other retailers that supply your address to find the plan that fits how you actually use electricity and gas.