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Origin Energy Contact for Subscribing, Billing, and Customer Service

Origin Energy

Looking to get in touch with Origin Energy's customer service team? While most Origin Energy residential customers can find and address any problems they may have through their Origin Energy My Account online, Origin Energy also offers many other ways to contact their customer service.


Phone Numbers to Contact Origin Energy

Origin Energy has many numbers to call, depending on your question or concern. However, for most residential questions, customers can call 13 24 61 for anything about sales or service for electricity and natural gas. Business hours for sales and service depend on your location and enquiry.

Call Origin Energy
  • Sales: 7am to 7pm Monday to Friday and 9am to 5pm Saturday
  • Sales (Western Australia): 7am to 5pm Monday to Friday and 9am to 2:30pm Saturday
  • Service: 7am to 7pm Monday to Friday
  • Service (Western Australia): 7am to 4:30 pm Monday to Friday

In addition, customers have dedicated phone numbers available to call Origin customer service for different specific needs.

  • Moving house: 13 66 83 7am to 7pm Monday to Friday and 9am to 5pm Saturday
  • New meters & installations: 1300 132 480 8am to 5pm Monday to Friday
  • LPG: 13 35 74 8am to 6pm Monday to Friday
  • Solar, Heating & Cooling: 1300 791 468 Monday to Friday

Origin live chat support online Origin Energy also offers live-chat customer support with their online energy experts; Monday to Friday from 7 am to 7 pm, and Saturdays from 8 am to 5 pm.

Origin Energy power outages

For any emergency involving danger to person or property, call emergency services immediately.

Your energy provider is usually not the one in charge of maintenance and repair for outages, blackouts, or a supply cut. For any problems relating to blackouts or gas outages, contact your energy distributor for information or repair. The name of your distributor should be on your most recent bill, but if you can't find it call Origin Energy at 13 24 61 and their customer service can help you get in touch with your distributor.

Origin Energy Adelaide postal address & email

In addition to contacting Origin Energy by phone, you can also write to them by email or through the post. Furthermore, Origin Energy has an online form you can fill out for general questions or concerns you might have.

Email Origin Energy
Origin Energy email and postal address
Email Online form Postal address
enquiry@originenergy.com.au Origin Energy online contact form GPO Box 1199,
Adelaide SA 5001

Origin Energy has a number of office locations across Australia in Melbourne, Adelaide, Sydney, and Brisbane. Below, you can find the address for each office.

Origin Energy office locations
Origin Energy office Origin Energy office address
Origin Energy Melbourne 321 Exhibition St, Melbourne VIC 3000
Origin Energy Adelaide 100 Waymouth St, Adelaide SA 5000
Origin Energy Sydney 100 Barangaroo Avenue, Barangaroo NSW 2000
Origin Energy Brisbane 180 Ann Street, Brisbane City QLD 4000

How to contact Origin Energy to pay a bill

Origin Energy offers many ways to pay your bill online, over the phone, and in person. Origin Energy offers the options of direct deposit from your online Origin Energy account, as well as directly through the Origin Energy website.

Origin Energy also offers BPAY for online payments, using the reference number and BPAY Biller Code found on your Origin Energy bill. You can also pay by sending a cheque in the mail, or in person at any Australia Post Office.

Ways to pay Origin Energy bills
Payment Method How To Pay What You Need
Direct Debit Set up direct deposit using your My Account on Origin Energy online An Origin Energy My Account
Online Go to Make a Payment and follow the steps Your account number and a valid bank card
BPAY Call your financial institution Your Origin Energy bill for Biller and Reference codes, and total amount due
Phone Dial 1300 658 783 A valid bank card and account number
Mail Send your payment to:
Origin Energy Holdings Limited
Private Bag 14825
Melbourne VIC 8001
Payment slip on the bottom of your bill and a cheque
In-Person Go to any Australia Post Office Pay by cash, bank card, EFTPOS, or cheque

Subscribe to an Origin Energy gas or electricity plan

Interested in signing up to an Origin Energy gas or electricity plan? Customers can sign up directly online, with a valid ID to ensure eligibility. Simply supply your details including name, address, contact information, and identification, and consent to a credit check. In addition, for any sales needs, customers can also call Origin customer service directly:

Call Origin Energy to subscribe to a new energy plan
Subscribe to Origin Energy Origin Energy phone number
Sign up for an Origin Energy gas or electricity plan 13 24 61
Call Origin Energy for help comparing plans 1300 139 088
New meter installation 1300 132 408

Origin Energy My Account

With Origin Energy My Account, you can manage your electricity and gas usage, check on your solar energy exports and feed-in-tariff, find ways to pay your Origin Energy bill, and make sure you're getting the best Origin Energy gas or electricity plan. If you're an Origin Energy customer and don't yet have an Origin account, you can easily sign up online using the email attached to your Origin Energy plan.

Origin Energy complaints process

It’s an unfortunate fact that occasionally, you might have a complaint or dispute with your energy provider. Origin Energy has a set procedure for any complaints you might have with them. To first file a complaint with Origin Energy, you can call or send a letter to Origin Energy, or submit your complaint via the Origin Energy general enquiries form.

  1. Contact Origin Energy customer service team by phone, mail, or online form
  2. Origin Energy will be in touch within five business days after initial contact. During this, they will let you know the expected timeframe for resolving your issue
  3. All complaints are logged into Origin Energy’s system
  4. If you feel the complaint was not adequately resolved, you can request to escalate the matter further with one of the Origin Energy team leaders

 

Energy and Water OmbudsmanIf you’re still not satisfied with how Origin Energy addressed your complaint, you can request your local energy and water Ombudsman open an investigation to resolve the dispute.

Origin Energy hotline: All phone numbers to contact Origin

A quick summary of all available Origin Energy customer service numbers

Origin Energy hotline for residential services
Enquiry Origin Energy
Contact Number
Hours Available
Electricity and gas services 13 24 61 Sales
7am - 9pm Monday - Friday
9am - 5pm Saturday
WA only: 7am -7:30pm Monday - Friday
9am - 3:30 pm Saturday

Service
7am - 7pm Monday - Friday
WA only: 7am - 5:30pm Monday - Friday
Comparing Energy and Gas Plans 1300 139 088 7am - 9pm weekdays
9am - 5pm weekends
Moving House 13 66 83 7am - 9pm weekdays
9am - 5pm weekends
New Meters and Installations 1300 132 480 8am - 5pm weekdays
LPG 13 35 74 8am - 5pm weekdays
Heating & Cooling, and Solar 1300 791 486 8am - 5pm weekdays
Calling Overseas +61 3 8635 3485 7am - 9pm weekdays
9am - 5pm weekends
Translation Services 1300 137 427 7am - 9pm weekdays
9am - 5pm weekends
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