General enquiries
13 24 61Electricity & gas · Mon–Fri 7am–9pm
Customer service & contact
Customer service & contact
Origin Energy contact numbers
The general Origin Energy contact number is 13 24 61. Real people answer the phone Monday to Friday from 7am, and live chat is open every day. Below we break down every way to contact Origin — and all of its phone numbers, emails and offices — whatever your query.
13 24 61 · general line
Live chat 7 days
Solar · LPG · Business
Overseas & WA lines
In a hurry
The Origin numbers most people need
Tap any number to call. Whether you live in QLD, NSW, VIC, SA or WA, your query is handled by the same Origin teams.
Moving house
13 66 83Connections & same-day moves
Solar enquiries
1300 791 468Solar plans & advice
LPG
13 35 74Refills, exchanges & bottles
All Origin contact numbers
Search the full Origin phone directory
Origin has separate lines for moving, solar, LPG, broadband, business, meter connections and more. Type what you need (e.g. “solar”, “moving”, “overseas”, “LPG”) to filter the list.
General enquiries
13 24 61Electricity & natural gas sales and service — new contracts, plan changes and account help. Sales Mon–Fri 7am–9pm, Sat 9am–5pm; support Mon–Fri 7am–7pm.
Moving house
13 66 83After-hours and same-day Origin connections. Mon–Fri 7am–9pm, Sat 9am–5pm (WA Mon–Fri 7am–6pm, Sat 9am–2pm).
Meter connections — NSW & ACT
1300 132 480New meter connections, installations, supply changes and disconnections. Mon–Fri 8am–5pm.
Meter connections — QLD, VIC & SA
13 29 73New meter connections, installations, supply changes and disconnections. Mon–Fri 8am–5pm.
Broadband & nbn
1300 980 719Origin internet plans and home connection. Sales Mon–Fri 7am–7pm, Sat 9am–5pm.
Calling from overseas
+61 399 570 052Call Origin customer service from anywhere in the world. Mon–Fri 7am–7pm, Sat 9am–5pm.
Business — electricity & gas
1300 661 544New contracts, plan changes, business moves and service. Mon–Fri 8am–6pm.
Origin Zero (large business)
13 23 34Large corporations and account-manager contact. Mon–Fri 8:30am–5pm.
No Origin number matches that search. Try a broader term, or call the general line on 13 24 61.
Origin also offers nbn broadband plans — call 1300 980 719 to discuss internet. Hours shown are a guide and can change; check originenergy.com.au for the latest.
For businesses
Origin phone numbers for business
Commercial and industrial customers have their own Origin lines. You can also email [email protected] or submit the online business form.
Electricity & gas
1300 661 544New contracts, plan changes & service
Mon – Fri: 8am – 6pm
Origin Zero
13 23 34Large corporations & account managers
Mon – Fri: 8:30am – 5pm
Solar for business
1300 791 468Solar plans & advice
Mon – Fri: 8am – 6pm
Business LPG
13 35 74Refills, exchanges & supply
Mon – Fri: 8am – 6pm
Emergencies
Origin emergency contact & power outages
Although Origin sells you electricity and gas, it is your energy distributor who connects your home and fixes faults and outages — Origin cannot fix an outage directly. Find your distributor's emergency number on your latest energy bill or by searching your postcode online.
Serious danger to life or property, or you smell gas
Emergency services
000Faults & emergencies in Western Australia
Origin WA faults line
13 13 56Power outage or a minor electrical fault
Your energy distributor
See your billEmergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
Online channels
Contact Origin Energy online
If you prefer not to call, Origin offers live chat, social media and a full-featured app. With your Origin login you also get more contact options inside My Account.
Origin Live Chat
Origin's live chat is open Mon–Fri 7am–9pm and weekends 8am–5pm. Look for the orange chat bubble in the bottom-right of originenergy.com.au — a chatbot greets you first, then passes you to the right agent.
Social media & online form
Reach Origin on Facebook or X (@originhelp), or send a message through the general enquiries form. Origin replies to the email address you provide.
Avoid sharing sensitive account details over public social channels — use My Account for those.
Origin app & My Account
- Manage billing & payments: View and pay bills and access Origin Pay Now in one place.
- Track your energy usage: See your electricity and gas use and keep on top of it.
- Monitor solar credits: Follow your solar exports and feed-in credits.
- Update your details: Keep your contact, billing and account information current.
- Message Origin: Reach Origin experts directly and get notified when they reply.
Origin Broadband. Origin now offers nbn plans across Australia. Call Origin Broadband on 1300 980 719 to discuss internet plans and home connection.
In writing
Origin email & postal addresses
For written correspondence such as complaints, reviews or forms, contact Origin by email or post.
Customer service email
[email protected] [email protected]Complaints & correspondence
Origin Energy
GPO Box 1199
Adelaide SA 5001
Head office
100 Barangaroo Avenue
Barangaroo NSW 2000
Australia
Specialist emails: business [email protected], moving [email protected], gas meters [email protected] and [email protected].
Where Origin operates
Origin Energy offices
Origin operates from four offices around Australia, with its head office in Sydney.
Sydney (head office)
100 Barangaroo Avenue
Barangaroo NSW 2000
Melbourne
321 Exhibition St
Melbourne VIC 3000
Adelaide
100 Waymouth St
Adelaide SA 5000
Brisbane
180 Ann Street
Brisbane City QLD 4000
Paying your bill
Origin payment & billing options
Origin gives you flexible ways to manage your energy bills, including spreading payments evenly across the year with EasiPay.
Credit or debit card
Pay instantly at originenergy.com.au/paynow or log in to Origin My Account.
Direct debit
Set up direct debit online from a savings, credit or cheque account.
BPAY
Use the Origin BPAY biller code 130112 and your Origin account number through your bank.
By post
Send a cheque with your payment slip to Origin Energy Holdings Limited, GPO Box 2951, Sydney NSW 2001.
Australia Post
Pay in person at any Post Office — find your nearest at auspost.com.au/postbillpay.
EasiPay
Spread your annual cost into smaller weekly, fortnightly or monthly amounts. Set it up in My Account to avoid bill shock.
Origin Power On (hardship program)
Customers in financial difficulty can request a payment extension in My Account, set up a tailored payment plan covering current debt and up to two years of usage, and get information about government energy rebates and emergency payments. The Origin Power On program helps eligible households keep the lights on — call 13 24 61 to check your eligibility. A free, independent financial counsellor can also help you reduce your energy bills.
Complaints
How to make a complaint to Origin
You can also read how other customers rate the retailer on our Origin Energy reviews page. Origin follows a simple, staged complaints process.
01
Contact Origin
Raise your complaint by phone on 13 24 61 (LPG: 13 24 62), via the online form, or by post to GPO Box 1199, Adelaide SA 5001. By letter, Origin aims to respond within 5 business days.
02
Escalate internally
If your complaint is not resolved when you first get in touch, ask to escalate it to an Origin team leader.
03
Energy Ombudsman
If you are still not satisfied, escalate it free of charge to the Energy Ombudsman in your state.
Common questions
A Selectra expert answers your most common Origin contact questions
The general Origin Energy contact number for electricity and natural gas sales and service is 13 24 61. Real people answer the phone Monday to Friday 7am–7pm (AEDT); in Western Australia the support line is open Monday to Friday 7am–4pm.
Origin has dedicated lines for each need: Moving house on 13 66 83, Solar on 1300 791 468, LPG on 13 35 74, Broadband on 1300 980 719, and meter connections on 1300 132 480 (NSW & ACT) or 13 29 73 (QLD, VIC & SA). Use the searchable directory above to find the right number.
Yes. Origin's live chat is open Monday to Friday 7am–9pm and weekends 8am–5pm. Look for the orange chat bubble in the bottom-right corner of originenergy.com.au — a chatbot greets you first and passes you to the right agent. You can also message Origin any time through My Account, and they reply as soon as possible.
For business accounts call 1300 661 544, or 13 23 34 for Origin Zero (large corporations). You can also email [email protected] or submit the online business enquiry form.
Origin uses several email addresses depending on your need: [email protected] or [email protected] for general help, [email protected] for business, [email protected] for moving, and [email protected] / [email protected] for gas meters and connections.
Origin operates from four offices — Sydney (head office, 100 Barangaroo Avenue), Melbourne, Adelaide and Brisbane. Written complaints go to GPO Box 1199, Adelaide SA 5001, and bill payments by cheque to GPO Box 2951, Sydney NSW 2001.
For a power outage or fault, contact your energy distributor — Origin sells you energy but does not run the network. Find the distributor's number on your bill or search by postcode. For serious danger to life or property, or if you smell gas, call 000 immediately. WA customers can call 13 13 56 for faults and emergencies.
No. Origin Energy and EnergyAustralia are two of Australia's biggest retailers but are separate companies offering different products and plans in each state. You can compare EnergyAustralia vs Origin Energy to see how they differ.
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Whatever your query, it is worth checking your plan against the market. Compare Origin with other retailers that supply your address to find the plan that fits how you actually use electricity and gas.