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Contact Origin Energy: Phone Numbers, Email & Address

Origin Energy

Looking to get in touch with Origin Energy's customer service team? While most Origin Energy residential customers can find and address any problems they may have using their online account, Origin Energy also offers many other ways to contact their customer service.

Phone Numbers to Contact Origin Energy

Origin Energy has many numbers to call, depending on your question or concern. However, for most residential questions, customers can call 13 24 61 for anything about sales or service for electricity and natural gas. Business hours for sales and service depend on your location and enquiry.

  • Sales: 7am to 7pm Monday to Friday and 9am to 5pm Saturday
  • Sales (Western Australia): 7am to 5pm Monday to Friday and 9am to 2:30pm Saturday
  • Service: 7am to 7pm Monday to Friday
  • Service (Western Australia): 7am to 4:30 pm Monday to Friday

In addition, customers have dedicated phone numbers available to call Origin customer service for different specific needs.

  • Moving house: 13 66 83 7am to 7pm Monday to Friday and 9am to 5pm Saturday
  • New meters & installations: 1300 132 480 8am to 5pm Monday to Friday
  • LPG: 13 35 74 8am to 6pm Monday to Friday
  • Solar, Heating & Cooling: 1300 791 468 Monday to Friday

Online Chat Support Origin Energy also offers live-chat customer support with their online energy experts; Monday to Friday from 7 am to 7 pm, and Saturdays from 8 am to 5 pm.

Best time to call Origin customer service

Origin customer service is available for all inquiries during normal business hours, Monday to Friday, with additional services for electricity and gas, and moving house.

When calling the Origin Energy customer service during peak hours between 8 am and 12 pm, expect a bit of wait time before getting in touch with an operator.

Origin Energy emergencies, power outages, or faults

For any emergency involving danger to person or property, call emergency services immediately.

Your energy provider is usually not the one in charge of maintenance and repair for outages, blackouts, or a supply cut. For any problems relating to blackouts or gas outages, contact your energy distributor for information or repair. The name of your distributor should be on your most recent bill, but if you can't find it call Origin Energy at 13 24 61 and their customer service can help you get in touch with your distributor.

Origin Energy email and postal address

Origin Energy has various offices across Australia; in Western Australia, South Australia, New South Wales, and Queensland. In addition to an online email form for residential and business customers, you can also email Origin Energy directly.

Mail correspondence to Origin Energy may be sent to:

GPO Box 1199,
Adelaide SA 5001

How to contact Origin Energy to pay a bill

Origin Energy offers many ways to pay your bill online, over the phone, and in person. Origin Energy offers the options of direct deposit from your online Origin Energy account, as well as directly through the Origin Energy website.

Origin Energy also offers BPAY for online payments. You can also pay by sending a cheque in the mail, or in person at any Australia Post Office.

Ways to pay Origin Energy bills
Payment Method How To Pay What You Need
Direct Debit Set up direct deposit using your My Account on Origin Energy online An Origin Energy My Account
Online Go to Make a Payment and follow the steps Your account number and a valid bank card
BPAY Call your financial institution Your Origin Energy bill for Biller and Reference codes, and total amount due
Phone Dial 1300 658 783 A valid bank card and account number
Mail Send your payment to:
Origin Energy Holdings Limited
Private Bag 14825
Melbourne VIC 8001
Payment slip on the bottom of your bill and a cheque
In-Person Go to any Australia Post Office Pay by cash, bank card, EFTPOS, or cheque

Subscribe to one of Origin's energy plans

Interested in signing up to a gas or electricity plan with Origin Energy? Customers can sign up directly online, with a valid ID to ensure eligibility. Simply supply your details including name, address, contact information, and identification, and consent to a credit check. In addition, for any sales needs, customers can also call Origin customer service directly:

  • To sign up for an electricity or gas plan, phone Origin Energy gas and electricity customer services by dialling 13 24 61.
  • To contact Origin Energy customer service for help comparing plans, call 1300 139 088.
  • For installing a new meter, the number to call is 1300 132 480.

Summary of Origin Energy contact numbers

A quick summary of all available customer service numbers for Origin Energy

Enquiry Origin Energy
Contact Number
Hours Available
Residential Service    
Electricity and gas services 13 24 61 Sales
7am - 9pm Monday - Friday
9am - 5pm Saturday
WA only: 7am -7:30pm Monday - Friday
9am - 3:30 pm Saturday

7am - 7pm Monday - Friday
WA only: 7am - 5:30pm Monday - Friday
Comparing Energy and Gas Plans 1300 139 088 7am - 9pm weekdays
9am - 5pm weekends
Moving House 13 66 83 7am - 9pm weekdays
9am - 5pm weekends
New Meters and Installations 1300 132 480 8am - 5pm weekdays
LPG 13 35 74 8am - 5pm weekdays
Heating & Cooling, and Solar 1300 791 486 8am - 5pm weekdays
Calling Overseas +61 3 8635 3485 7am - 9pm weekdays
9am - 5pm weekends
Translation Services 1300 137 427 7am - 9pm weekdays
9am - 5pm weekends
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