• Covid-19 Update
  • Due to the current health crisis with Covid-19, the Australian government is implementing additional measures for people experiencing financial hardship. Energy retailers who are members of the Australian Energy Council have announced the following which will be in effect until 31 July 2020 or later:

  • Customers in financial hardship programs will not be disconnected from their energy if they are unable to pay their bills unless agreed upon
  • External debt collection and bankruptcy proceedings will be put on hold
  • Payment plans and hardship plans will be made available to all residential and business customers who cannot afford to pay their bills
  • Disconnection/reconnection/contract-break fees, as well as retailers’ daily supply charges, will be waived for all small businesses who have gone into hibernation
  • Reductions in the number and duration of planned outages, and allowing customers as much notice as possible for any necessary works
  • For more information about the Australian government's response to Covid-19, visit the Australian government's official website

Contact Origin Energy: Phone Numbers, Email & Address

Origin Energy

Looking to get in touch with Origin Energy's customer service team? While most of Origin Energy’s residential customers can find and address any problems they may have using their online account, Origin Energy also offers many other ways to contact their customer service.

Phone Numbers to Contact Origin Energy

Origin Energy has many phone numbers to call depending on the service you need.

For all gas and electricity questions for residential customers, their customer service number, 13 24 61, is open:

  • 7 am - 9 pm weekdays and 9 am - 5 pm Saturdays for sales
  • 7 am - 7:30 pm and Saturday 9 am - 3:30 pm in Western Australia sales hours are weekdays
  • 7 am - 7 pm weekdays for Service calls
  • 7 am - 5:30 pm in Western Australia for service calls

Overseas?To call Origin Energy customer service while abroad, dial +61 3 8635 3485.

  • Origin Energy also offers translation services for their customer service, which you can access by dialling 1300 137 427.
  • If you are moving house, Origin Energy’s customer service number is 13 66 83, available 7 am - 9 pm Monday to Friday and 9 am - 5 pm Saturdays and Sundays.
  • For new meters or installations, the customer service number to call is 1300 132 480 with available hours 8 am - 5 pm weekdays.

Online Chat Support Origin Energy also offers live-chat customer support with their online energy experts; Monday to Friday from 7 am to 7 pm, and Saturdays from 8 am to 5 pm.

Business Numbers for Origin Energy

For businesses, Origin Energy provides dedicated customer service lines for specific enquiries. Sole traders or small Origin Energy business clients (those who run their business with a single email address) can manage their accounts through the Origin Energy My Account online service.

  • Origin Energy also provides a dedicated customer service phone number for small businesses 1300 661 544 available Monday to Friday 7 am - 6 pm and Saturdays 9 am - 5 pm.
  • For large corporate businesses, the Origin Energy customer service number is 13 23 34 which can be called weekdays 8 am - 5 pm.
  • For all business enquiries related to LPG, the phone number to call Origin Energy’s LPG Experts is 13 44 27
  • Finally, for businesses interested in solar energy, dial Origin customer service at 1300 791 468, both available weekdays 8 am - 5 pm.

Best Time to Call Origin Customer Service

Origin customer service is available for all inquiries during normal business hours, Monday to Friday, with additional services for electricity and gas, moving house, and small businesses on Saturday.

When calling the Origin Energy customer service during peak hours between 8 am and 12 pm, expect a bit of wait time before getting in touch with an operator.

Origin Energy Contact Number in Case of Emergency or Power Outage

For any emergency involving danger to person or property, call emergency services immediately.

For any problems relating to blackouts or gas outages, contact your distributor for information or repair. If you do not know the name of your distributor, dial Origin Energy at 13 24 61 and their customer service can help you get in touch with your distributor.

Origin Energy Email and Postal Address

Origin Energy has various offices across Australia; in Western Australia, South Australia, New South Wales, and Queensland. In addition to an online email form, residential and business, Origin Energy can be emailed here.

Mail correspondence to Origin Energy may be sent to:

GPO Box 1199,
Adelaide SA 5001

How to Contact Origin Energy to Pay a Bill

Origin Energy offers many ways to pay your bill online, over the phone, and in person. Origin Energy offers the options of direct deposit from your online Origin Energy account, as well as directly through the Origin Energy website.

Origin Energy also offers BPAY for online payments. You can also pay over the phone by dialling 1300 658 783, by sending a cheque in the mail, or in person at any Australia Post Office.

Ways to Pay Origin Energy Bills
Payment Method How To Pay What You Need
Direct Debit Set up direct deposit using your My Account on Origin Energy online An Origin Energy My Account
Online Go to Make a Payment and follow the steps Your account number and a valid bank card
BPAY Call your financial institution Your Origin Energy bill for Biller and Reference codes, and total amount due
Phone Dial 1300 658 783 A valid bank card and account number
Mail Send your payment to:
Origin Energy Holdings Limited
Private Bag 14825
Melbourne VIC 8001
Payment slip on the bottom of your bill and a cheque
In-Person Go to any Australia Post Office Pay by cash, bank card, EFTPOS, or cheque

Subscribe to an Energy Plan with Origin

  • To sign up for an electricity plan, phone Origin Energy gas and electricity customer services by dialling 13 24 61.
  • To contact Origin Energy customer service for help comparing plans, call 1300 139 088.
  • For installing a new meter, the number to call is 13 66 83.

Subscribe to a Gas Plan with Origin

  • To sign up for an electricity plan, phone Origin Energy gas and electricity customer services by dialling 13 24 61.
  • To contact Origin Energy customer service for help comparing plans, call 1300 139 088.
  • For installing a new meter, the number to call is 13 66 83.

Origin Energy on Social MediaOrigin Energy’s social media team is available online from 7 am to 9 pm weekdays, and 9 am to 5 pm Saturdays on and

Summary of Origin Energy Contact Numbers

A quick summary of all available customer service numbers for Origin Energy

Enquiry Origin Energy
Contact Number
Hours Available
Residential Service    
Electricity and gas services 13 24 61 Sales
7 am - 9 pm Monday - Friday
9 am - 5 pm Saturday
WA only: 7 am -7:30 pm Monday - Friday
9 am - 3:30 pm Saturday

7am - 7pm Monday - Friday
WA only: 7am - 5:30pm Monday - Friday
Comparing Energy and Gas Plans 1300 139 088 7 am - 9 pm weekdays
9 am - 5 pm weekends
Moving House 13 66 83. 7 am - 9 pm weekdays
9 am - 5 pm weekends
New Meters and Installations 13 66 83 8 am - 5 pm weekdays
LPG 13 35 74 8 am - 5 pm weekdays
Solar, Hot Water, Heating and Cooling 1300 791 486 8 am - 5 pm weekdays
Calling Overseas +61 3 8635 3485 7 am - 9 pm weekdays
9 am - 5 pm weekends
Translation Services 1300 137 427 7 am - 9 pm weekdays
9 am - 5 pm weekends
Business Customer Service    
Small Business 1300 661 544 7 am - 6 pm weekdays
9 am - 5 pm Saturday
Large Corporate Businesses 13 23 34 8 am - 5 pm weekdays
Business LPG 13 44 27 8 am - 5 pm weekdays
Solar 1300 791 468 8 am - 5 pm weekdays
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