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Origin Energy

There are a number of ways you can contact Origin Energy, no matter your enquiry or concern. Whether you’re a long-standing Origin Energy customer, or looking to subscribe to an Origin Energy electricity or gas plan, you can find all the ways to contact Origin and manage your account, here.

How to Contact Origin Energy

The general Origin Energy contact number is: 13 24 61

As a major energy provider in Australia, Origin Energy has many ways for customers to contact them.

The best way to contact Origin Energy, particularly for urgent enquiries, is to call Origin Energy or message Origin Live Chat.

Other ways you can contact Origin Energy include:

Origin Energy Phone Number

As mentioned above, the general Origin Energy contact numberfor electricity and natural gas sales & service is 13 24 61.

Apart from the main phone number, there are specific Origin Energy phone numbers you can call depending on your needs.

If you’re looking for a specific department, such as the Origin Moving House team, help regarding smart meter installations, solar, or Origin LPG, we have listed the designated phone number and opening hours in the table below:

Origin Energy Phone Number
Department + Purpose Phone Number Hours
Compare Energy Plans
with Selectra
1300 560 964 Mon - Fri: 10am-7pm
Electricity & Natural Gas
New Contract, Change Energy Plan & General Customer Service
13 24 61 Sales
Mon - Fri: 7am-9pm
Saturday: 9am-5pm
Mon - Fri: 7am-7pm

Sales in WA:
Mon - Fri: 7am-6pm
Saturday: 9am-2pm
Support in WA:
Mon - Fri: 7am-4pm
Moving House
Contact After Hours or for Same-Day Origin Energy Connection
13 66 83 Moving Team:
Mon - Fri: 7am-9pm
Saturday: 9pm-5pm

Moving Team WA:
Mon - Fri: 7am-6pm
Saturday: 9am-2pm
New Meter Connections & Installations
Changes to Your Natural Gas Supply or Meter & Disconnections
For NSW & ACT: 1300 132 480
For QLD, VIC & SA: 13 29 73
Mon - Fri: 8am-5pm
In WA:
Mon - Fri: 9am-2pm
Solar Energy Plans & Advice
1300 791 468 Mon - Fri: 8am-7pm
Internet Plans & Home Connection
1300 980 719 Sales
Mon - Fri: 7am-7pm
Saturday: 9am-5pm
Mon - Sun: 8am-12am

Mon - Fri: 8am-8pm
Heating & Cooling 1300 791 468 Mon - Fri: 8am-6pm
Hot Water 1800 684 993 Mon - Fri: 8am-6pm
Questions, Refills, Exchanges & Installation
13 35 74 Mon - Fri: 8am-6pm
Calling from Overseas +61 399 570 052 Mon - Fri: 7am-7pm
Saturday: 9am-5pm

Looking to Contact Origin Broadband? Origin now offers NBN plans to Australians. You can call Origin Broadband at 1300 980 711

Origin Business Contact Number

For large business accounts, there is a separate Origin contact number. If you are a commercial or industrial customer and need assistance or advice, the team at Origin is available to support you and your business.

Options for an Origin business contact include:

We have listed the designated phone numbers and opening hours of all the Origin Business contacts in the table below:

Origin Energy Business Phone Number
Department + Purpose Phone Number Hours
Compare Energy Plans
with Selectra
1300 560 964 Mon - Fri: 10am-7pm
Electricity & Gas
New Contract, Change Energy Plan, Move your Business & General Customer Service
1300 661 544 Mon - Fri: 8am-6pm
Origin Zero
For Large Corporations & Account Manager Contact
13 23 34 Mon - Fri: 8:30am-5pm
LPG 13 35 74 Mon - Fri: 8am-6pm
Solar Energy Plans & Advice
1300 791 468 Mon - Fri: 8am-6pm

Contact Origin Energy Online

Live Chat

You can also contact Origin Energy online by live chat, online form, or social media.

If you want to speak to a live Origin Energy customer service representative, you can message Origin online with the chat feature on their website or through your Origin My Account.

The chat is available at originenergy.com.au and will appear as an orange chat bubble in the bottom right-hand corner of the page.

Origin Energy agents are available to message online during the following hours:

  • Monday to Friday: 7am - 9pm
  • Saturday & Sunday: 8am - 5pm

However, you can message Origin Energy at any time through your My Origin Account, and an Origin Energy customer service representative will respond as soon as possible. Your Origin app will notify you when they respond.

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Contacting Origin FAQ

How Do I Speak to a Person at Origin Energy?

Origin Energy has real people answering the phones in their customer service department from Monday to Friday 7am - 7pm (AEDT).

To speak to a person at Origin Energy, you can call the following phone number: 13 24 61.

For residents in Western Australia, Origin Energy is only open from Monday-Friday 7am-4pm (AEDT).

When Can I Call Origin?

Here are the opening Hours for each Origin Energy customer support team:

Origin Energy Sales: Open 7am - 9pm, Monday to Friday / 9am - 5pm, Saturdays (AEDT)

Origin Energy Customer Service: Open 7am - 7pm, Monday to Friday (AEDT)
– In Western Australia: 7am - 4pm Monday to Friday (AEDT)

Origin Energy Moving House Help: Open 7am - 9pm, Monday to Friday / 9am - 5pm Saturdays (AEDT)
– In Western Australia: 7am - 6pm, Monday to Friday / 9am - 2pm, Saturdays (AEDT)

Origin Energy Meters & Installations: Open 8am - 5pm, Monday to Friday (AEDT)
– In Western Australia: 9am - 2pm, Monday to Friday (AEDT)

Origin Energy Solar: Open 8am - 7pm, Monday to Friday (AEDT

What is the Origin Energy Phone Number?

The main Origin Energy customer service number is: 13 24 61.

There are more specific numbers if you prefer contacting a specific department directly. See those numbers here.

Does Origin have a Live Chat?

Origin Energy has a live chat open from 7am – 9pm, Monday to Friday / 8am – 5pm, Saturday & Sunday (AEST).

To speak to an agent using the Origin live chat feature, you will first be greeted by a robot who will ask you what you need and then put you in touch with the correct agent.

You can find the Origin live chat by visiting originenergy.com.au and looking for the orange chat bubble in the bottom right-hand corner of the page.

Who Can I Complain to About Origin Energy?

You can send a complaint about Origin Energy directly to their complaints department which is required by Australian law to help you resolve your complaint.

You can reach the Origin Energy complaints department by phone at 13 24 61. If your complaint is about LPG, use this number: 13 24 62.

If your complaint goes unresolved or you are not happy with the resolution, you can escalate your complaint to the Energy Ombudsman for your state.

Is there an Origin Email Address?

Origin Energy has multiple email addresses depending on the type of customer you are or the question you need assistance with. Below are all the different Origin email addresses:

You can also email them through this contact form on their website Once you submit the form, Origin will email you back at the email address you provide, and you can speak back and forth this way via email.

Is the Origin Call Centre in Australia?

Origin Energy has 4 offices from which they operate, but their head office is in Sydney.

Below is the Origin Energy postal address for each of the Australian offices:

Origin Office in Sydney
100 Barangaroo Avenue, Barangaroo NSW 2000

Origin Office in Melbourne
321 Exhibition St, Melbourne VIC 3000

Origin Office in Adelaide
100 Waymouth St, Adelaide SA 5000

Origin Office in Brisbane
180 Ann Street, Brisbane City QLD 4000

Are Origin Energy and Energy Australia the Same Company?

Origin Energy and Energy Australia are both two of the biggest energy retailers in Australia, but they are not the same company. When comparing Energy Australia vs Origin Energy, the main difference is that they offer different products and services in each state. Ultimately, Origin Energy has a lot more electricity and gas plans than Energy Australia.

Is Energy Australia Cheaper than Origin Energy?

The rates for different products differ between Energy Australia and Origin Energy. For more detailed information and a price breakdown, you can simply compare Australian energy plans or call Selectra to discuss the different options.

Origin Energy Call Centres

Origin has 4 offices from which they operate, but the origin energy head office is in Sydney. Here are the addresses of each Origin office in Australia:

Origin Energy Call Centre Locations
Office Location Address
Origin Melbourne Office 321 Exhibition St, Melbourne VIC 3000
Origin Adelaide Office 100 Waymouth St, Adelaide SA 5000
Origin Sydney Office 100 Barangaroo Avenue, Barangaroo NSW 2000
Origin Brisbane Office 180 Ann Street, Brisbane City QLD 4000

Origin Emergency Contact

If there is any danger to person or property, or you smell gas, call 000 immediately for emergency service and assistance. For WA customers, please call 13 13 56 for faults and emergencies.

While Origin Energy can help you reach your electricity or gas distributor, they can’t fix the outage or emergency directly.

You can find your energy distributor in the following ways:

  • Call Origin Energy 7am - 7pm, Monday to Friday: 13 24 61
  • Search for your distributor with your postcode online
  • Check your latest Origin Energy electricity or gas bill

Origin Power Outage

You need to contact your energy distributor, not Origin Energy if you’re experiencing a power outage. Your energy supplier will be able to assess the situation and either send someone to assist you or provide you with further information on how to resume services.

Origin Energy Disconnection Help & Support

Woman on Laptop

If you need to disconnect your power supply to your home, you will need to contact Origin Energy and let them know.

The easiest way to disconnect Origin is directly through Origin My Account.

 Choose the date you want to disconnect your home. It’s important to remember that disconnections can happen as early as 7am on the day you choose, so if you’re moving house, it’s best to disconnect the day after you move.

 Moving to a new home doesn’t automatically disconnect the energy supply from your previous address. You can choose to keep the supply for as long as you like and close it at any time using Origin My Account.

 After you disconnect your address, your energy distributor will come by to take your final meter read. If you have a smart meter, this can be done remotely.

Person on Phone

New House? – Get set up now!

Set up utilities at your new home in just one click!

Origin Energy My Account

For most account management and help, your Origin Energy account is there to help you manage all your Origin Energy services in one place.

Use your Origin Login to:

  • Update account information & contact details
  • Manage billing & payments and access Origin Energy Pay Now
  • Track your energy usage
  • Monitor solar credits and solar exports
  • Easily get in touch with Origin Energy experts

You can access Origin Energy My Account at originenergy.com.au/myaccount or by downloading the Origin Energy app onto your mobile device. If you don’t already have an Origin Energy Login, you can easily create one on the Origin Energy website in just a few minutes.

Origin Energy Billing & Payment

Magnifying Glass Bill

Origin Energy gives customers flexible ways to manage their Origin Energy billing and payments.

In addition to offering traditional bill payment methods, you can set up EasiPay. Origin Energy EasiPay helps customers manage their energy bills with a personalised payment plan. With EasiPay, Origin Energy averages out your annual energy usage and cost into weekly, fortnightly, or monthly amounts. You pay smaller amounts, more frequently, to help you better budget and avoid billshock.

Every three months, Origin Energy takes a look at your account and reviews your payments to adjust your payments as needed. You can set up EasiPay under Origin Energy My Account.

Origin Energy Bill Payment Options

Pay your Origin bill with a credit or debit card by logging into your Origin Account, or going to originenergy.com.au/paynow.

Other ways to pay your Origin Energy bill include direct debit, BPAY, by cheque in the post, or Post BillPay. Below we have listed all the options for paying your Origin Energy bill:

Origin Energy Bill Payment Methods
Payment Method How to Pay
Credit or Debit Card originenergy.com.au/paynow or log into Origin My Account
Direct Debit Set up Origin direct debit online
BPAY Origin BPAY Biller Code: 130112
Your Origin Account Number
Post Send a cheque with payment slip to:
Origin Energy Holdings Limited,
GPO Box 2951
Sydney NSW 2001
AusPost Find your nearest Post Office at auspost.com.au/postbillpay

Origin Energy Power On Program

Gold wallet with money

Origin Energy offers financial assistance options for customers experiencing financial hardship.

Ways Origin Energy can help you manage your energy bills include:

  • Request a payment extension in Origin My Account
  • Create a payment plan catered to your needs that covers both your current debt and energy usage for the next two years
  • Provide information about government energy rebates and emergency payments

The Origin Energy Power On program is designed to help eligible households keep the lights on when faced with financial hardship. You can contact Origin Energy to find out more about the Power On program, and whether you may be eligible.

Even business customers can benefit from payment plans with Origin Energy and save on energy costs. Businesses can also check to see if there are any government assistance options for their business.

Contact for Origin Energy Complaints

If you need to make a complaint to Origin Energy, you can do so by phone, online form, or post.

Origin Energy contact methods for complaints are:

  • Origin Energy phone number:13 24 61
  • Origin Energy postal address: GPO Box 1199, Adelaide SA 5001
  • Origin Energy general online form

When you contact Origin Energy for a complaint, they have a standard procedure they follow:

  1. Contact Origin Energy customer service by phone, online form, or post
  2. If you contact Origin Energy by letter then they will aim to get in touch with you within 5 business days and give you a timeframe to resolve your complaint
  3. Your complaint will be logged and recorded
  4. If your complaint isn’t resolved when you first contact Origin Energy, you can escalate the problem with an Origin Energy team leader.
  5. If you’re still dissatisfied with the resolution of your complaint, contact your local ombudsman.
  6. If you would like to get in touch with your Energy Ombudsman, below is a list of the phone numbers for the different energy ombudsman in each state:

    Energy Ombudsman Phone Numbers per State
    State Phone Number
    South Australia Energy & Water Ombudsman Water Ombudsman 1800 665 565
    Victoria Energy & Water Ombudsman 1800 500 509
    Queensland Energy & Water Ombudsman 1800 662 837
    Western Australia Energy & Water Ombudsman 1800 754 004
    Australian Capital Territory Ombudsman 02 6207 1740
    New South Wales Energy & Water Ombudsman 1800 246 5450

You can also consider leaving a review online. You can read about how other customers review Origin Energy here