TrustPilot
4.7/ 5
85% of 10,000+ reviews are 5-star
Expert review
Expert review
Origin Energy review
There is a lot to weigh up when switching energy providers, and Selectra's Origin Energy review is here to make it easier. Origin is one of the biggest retailers in Australia and a household name — but is it any good? Below we review Origin's plans, discounts and solar offers, and round up what real customers say.
TrustPilot 4.7/5
Plans in 5 states
Strong solar offers
Mid-tier pricing
At a glance
How Origin Energy scores
A snapshot of how customers and independent guides rate Origin. Ratings change over time — always check the latest before you switch.
ProductReview
3.8/ 5
From 6,876 customer reviews
Green Electricity Guide
1.6/ 10
Weak on the renewable transition
Where it operates
Origin Energy availability by state
Origin does not sell electricity and gas in every state. Here is where you can get each service.
| State | Electricity | Gas |
|---|---|---|
| New South Wales | ✓ | ✓ |
| ACT | ✓ | ✓ |
| Victoria | ✓ | ✓ |
| Queensland | ✓ | ✓ |
| South Australia | ✓ | ✓ |
| Western Australia | ✗ | ✓ |
| Tasmania | ✗ | ✗ |
Origin Broadband. Available on fibre and nbn connections. Origin energy customers get $10/month off their broadband bill when they bundle energy and internet.
The plans
Origin Energy plans reviewed
There is something for most households. Discounts vary by location and distributor and are subject to change.
Origin Go
Fixed rates for 12 months with a discount on both supply and usage. Add your Everyday Rewards number for extra points and enjoy 25% GreenPower at no extra cost.
Discount off reference price: NSW 10% · ACT 17% · VIC 12% · QLD 5% · SA 10%
Origin Everyday Rewards
The same rates and discounts as Origin Go, plus up to 10,000 bonus Everyday Rewards points at sign-up, 1 point per $1 on usage and supply, and 25% GreenPower with 100% Green Gas at no extra cost.
Best if you already collect Everyday Rewards points
Origin Home Support
Includes a 12-month Allianz Emergency Home Assistance membership covering things like burst or blocked pipes. Variable rates over a 12-month benefit period.
Rates equal to the reference price in all states
Origin Basic
A no-frills, set-and-forget plan with variable gas and electricity rates equal to the reference price. No benefit period and no lock-in contract.
Equal to the reference price · no contract
Solar offer
Origin solar reviewed
Origin is a major solar retailer with end-to-end solutions: panels and batteries through partners, a Virtual Power Plant, and three feed-in tariffs. Below is how the feed-in tariff compares by state — see the full solar guide for details.
| State | Standard FiT | Solar Boost FiT | Boost Plus (over 7kW) | Boost Plus (under 7kW) |
|---|---|---|---|---|
| NSW | 5c / kWh | 10c / kWh | 14c / kWh | 20c / kWh |
| ACT | 7c / kWh | 8c / kWh | 14c / kWh | 20c / kWh |
| VIC | 6.7c / kWh | 10c / kWh | 14c / kWh | 20c / kWh |
| QLD | 5c / kWh | 10c / kWh | 14c / kWh | 20c / kWh |
| SA | 6c / kWh | 10c / kWh | 14c / kWh | 20c / kWh |
Feed-in tariffs depend on your state, system size and whether you purchased through Origin. Rates change over time.
Customer reviews
What customers say about Origin
Across the web, Origin customers are broadly satisfied — service is the standout positive, billing and LPG the main gripes.
What customers like
- Attentive, efficient customer service that customers praise by name
- Broad product range — electricity, gas, solar, LPG and broadband
- Generous, end-to-end solar offers and feed-in tariffs
- A large, stable and familiar national retailer
Common complaints
- Some customers cite a lack of transparency on billing and discounts
- Being transferred between departments when calling
- Particular complaints about LPG deliveries and refills
- Weak environmental record — heavy fossil-fuel investment
I called regarding replacing an empty gas bottle at a rental I am about to move out of. Kent was sooo friendly, helpful and really understood my situation. Even when there wasn't a delivery spot available he went out of his way to work around my schedule. Kent is a rare gem in customer service — friendly, professional and knows what he's doing, which gives me confidence in returning to Origin.
Had a leaky gas bottle and told them not to fill it. My wife cancelled the order and our service online as we were moving out. We still received a bill for filling two 45kg bottles. The first call said we wouldn't have to pay, then later we were told we just had to. A total service nightmare — will never use them for gas or electricity again.
Everyone's experience is different — people are more likely to write negative reviews than positive ones, and the source of unverified reviews is not always clear. Always do your own research when comparing providers.
Our verdict: is Origin Energy any good?
As one of Australia's biggest retailers, Origin is a safe, stable choice with a broad product range and strong, end-to-end solar offers with generous feed-in tariffs — valuable as many retailers cut their FiT rates. Service generally rates well.
On the downside, Origin is neither the cheapest nor the greenest: the Green Electricity Guide scores it 1.6/10, noting it is one of Australia's larger climate polluters. Whether it is right for you depends on your priorities — so compare plans for your address before switching.
Common questions
A Selectra expert answers your most common Origin review questions
Origin sells both electricity and gas in New South Wales, the ACT, Victoria, Queensland and South Australia. In Western Australia it offers gas only, and it does not retail electricity or gas in Tasmania.
Origin Go — fixed rates and guaranteed discounts (10–17% off the reference price by state). Origin Everyday Rewards — Origin Go plus rewards points and bonuses. Origin Home Support — emergency home repair cover at standard pricing. Origin Basic — set-and-forget rates equal to the reference price with no contract. Origin also offers broadband with bundling discounts.
Yes — solar packages and battery storage through partners, Virtual Power Plant participation, and three feed-in tariffs depending on your system and plan (standard, Solar Boost and Solar Boost Plus). See the Origin solar page for the full breakdown.
Reviews are mixed but generally favourable. On TrustPilot, Origin scores about 4.7/5 with praise for responsive service; on ProductReview it sits around 3.8/5 from nearly 7,000 reviews. Positives focus on helpful support; negatives on billing clarity and LPG delivery issues.
Origin is a major, stable provider with a broad range of products including solar. Its environmental record is criticised — the Green Electricity Guide scores it 1.6/10 as it continues to invest heavily in fossil fuels. It offers mid-tier prices and reliable service, suiting people who value convenience and a familiar brand while keeping solar options open. As always, compare for your address before switching.
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Is Origin the right retailer for you?
Origin is a safe choice, but not always the cheapest. Compare it against other retailers that supply your address to find the plan that fits how you actually use electricity and gas.