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AGL vs Origin - Compare Plans, Rates & Customer Service

Person comparing AGL and Origin Energy logos

As two of the three biggest energy providers in Australia, it might seem like there isn’t any difference between AGL and Origin Energy. But, are they actually that different? Read on to see our comparison of AGL vs Origin Energy and see their prices, customer service reviews, locations of sevice and more.


Comparison: AGL vs Origin

Origin Energy vs AGL
Category AGL Origin Energy
Average Customer Review 1.5 out of 5 stars 1.4 out of 5 stars
Electricity Offered in NSW, VIC, QLD, SA NSW, VIC, QLD, SA, ACT
Gas Offered in NSW, VIC, QLD, SA, WA NSW, VIC, QLD, SA, ACT, WA
Green Power Options 10%, 20% or 100% 25%, 50% or 100%
Solar Energy Options Solar Panels & Feed-in Tariff Solar Panels & Feed-in Tariff
Greenpeace "Green Electricity Rating" 1.29 / 10 1.6 / 10
Average customer call wait time* 34 seconds 145 seconds
% of Customer Calls Answered Within 30 Seconds* 80% 53%
Number of Customer Complaints* 3% of total customers
41,703 complaints
1% of total customers
26,598 complaints

*Source: AER Retail Market Report 2019-2020

AGL and Origin Energy are really similar when you take a look at the comparison table above.

One of the main differences is going to be where they each operate and the strength of their green energy programs. If you aren't interested in green energy, then the difference between the two providers for you will likely come down to location and price.

AGL vs Origin Energy: Where Do They operate?

The first step when it comes to comparing energy providers in Australia is to find out if they retail electricity and gas services to your area.

Bigger energy providers are usually available in most parts of the National Electricity Market however, AGL does not retail in the ACT, nor does it supply natural gas to Queensland.

Origin Energy, however, is available in the ACT and in Queensland while both AGL and Origin Energy retail natural gas to Western Australia.

States Where AGL & Origin Energy Operate
  AGL Energy Origin Energy
Electricity Available in: NSW, VIC, QLD, SA NSW, VIC, QLD, SA, ACT
Natural Gas Available in: NSW, VIC, QLD, SA, WA NSW, VIC, QLD, SA, ACT, WA

AGL vs Origin Plans

In the section below we break down all the options that are available for Origin Energy Plans and AGL energy plans. You can use the drop-down arrows below to read about each plan.

AGL Energy Plans

AGL has three standard plans, ranging from variable rate tariffs to fixed-rate tariffs, all with different benefits. To receive the biggest discount on your bill through AGL, you'll need to choose e-billing, low and variable rates with flexible billing methods, or choose AGL Solar Savers for a higher solar feed-in tariff.

Below the benefits of each tariff is explained.

AGL Flexible Saver

Low, variable rates with an ongoing benefit period with flexible billing methods

AGL Go Variable

Variable rates on a 12-month benefit period with a discount off the reference price

AGL Super Saver

Fixed rates for 12 months with the biggest discount available. E-billing required

AGL Solar Saver

No discount off the reference price but a higher solar feed-in tariff

Origin Energy Plans

Like AGL, Origin Energy also has several different plans available for their customers including two solar energy plans as well as energy plans with variable rates and fixed rates. You will find the details of each below.

Origin Energy Go Plan

12-month fixed rates for gas and electricity with simplified pricing and free Green gas and Green Power. Additional sign up bonus for customers with an Everyday Rewards number. Everyday Rewards members also continue accumulating points through bill pay.

Origin Energy Flexi Rate ePlus

Variable-rate tariff with low rates for gas & electricity with 12-month auto-renewal. E-billing is required. Flexi Rate ePlus is not available in Victoria.

Origin Home Support + Origin Basic Gas

No discount off the reference price. Get 12 months of 24/7 home support with the Allianz Global Network plus two home callouts of up to $300 each.

Origin Basic Plan

A variable-rate default market offer for gas and electricity that is equal to the reference price. Auto-renewal and you are capped at the market reference price.

Origin Solar Boost

A variable-rate electricity tariff with 12-month auto-renewal. Only available for existing solar panel systems and offers a high rate for export.

Origin Solar Boost Plus

Only for customers who purchase Origin Energy solar panel systems and offers the highest export offer that Origin allows. Solar panels are available for purchase on a 24-month interest-free payment plan or for one lump sum. Includes maintenance and repairs from Origin Energy's solar technicians.

Who Has Cheaper Electricity Deals: Origin Energy or AGL

As we mentioned above, the main areas Origin and AGL compete on is price and areas of service. If you are looking for the cheapest electricity plans from AGL or Origin Energy, then look no further.

Below, we've taken the cheapest plans from both companies to see how they stack up against each other in terms of price. Find your state below to see the estimated yearly cost and the percent discount off the reference price for AGL vs Origin. For extra information, visit our guides to AGL electricity and gas rates, and Origin Energy rates

New South Wales

With their cheapest plans, Origin Energy and AGL's rates are almost identical in New South Wales. Therefore, if you are looking to compare plans for these two providers, it's best to look at what other added benefits you will receive apart from price.

Compare Cheapest Electricity Rates NSW: Origin vs AGL
Plan Name Estimated Yearly Cost Discount off the Reference Price
AGL Super Saver $1,142 / year 18% discount
Origin Energy Origin Go $1,143 / year 16% discount

Source: AGL and Origin Energy websites. Valid July 2021. Discounts and annual cost based on the reference price for each capital city. Comparison does not include all offers available.

Australian Capital Territory

AGL doesn't offer energy in the Australian Capital Territory, therefore in this comparison, Origin Energy wins out simply because they serve the area.

Compare Cheapest Electricity Rates ACT: Origin vs AGL

Plan Name Estimated Yearly Cost Discount off the Reference Price
AGL
Super Saver
N/A N/A
Origin Energy Origin Go $1,550 / year 26% discount

Source: AGL and Origin Energy websites. Valid July 2021. Discounts and annual cost based on the reference price for each capital city. Comparison does not include all offers available.

Victoria

In Victoria, AGL works out to be a bit cheaper than Origin Energy when comparing the following 2 plans.

Compare Cheapest Electricity Rates VIC: Origin vs AGL
Plan Name Estimated Yearly Cost Discount off the Reference Price
AGL Super Saver $1,105 / year 13% discount
Origin Energy Origin Go $1,120 / year 12% discount

Source: AGL and Origin Energy websites. Valid July 2021. Discounts and annual cost based on the reference price for each capital city. Comparison does not include all offers available.

Queensland

In our comparison for Queensland, AGL came out a bit cheaper than Origin Energy thanks to their 18% discount off the reference price.

Compare Cheapest Electricity Rates QLD: Origin vs AGL
Plan Name Estimated Yearly Cost Discount off the Reference Price
AGL Super Saver $1,193 / year 18% discount
Origin Energy Origin Go $1,252 / year 14% discount

Source: AGL and Origin Energy websites. Valid July 2021. Discounts and annual cost based on the reference price for each capital city. Comparison does not include all offers available.

South Australia

In South Australia, Origin Energy beat AGL on price and was over $100 cheaper.

Compare Cheapest Electricity Rates SA: Origin vs AGL
Plan Name Estimated Yearly Cost Discount off the Reference Price
AGL Super Saver $1,610 / year 6% discount
Origin Energy Origin Go $1,476 / year 14% discount

Source: AGL and Origin Energy websites. Valid July 2021. Discounts and annual cost based on the reference price for each capital city. Comparison does not include all offers available.

Who Has Cheaper Gas Deals: Origin Energy or AGL

Whether you’re looking to bundle electricity and gas or just need a new gas provider, you can find natural gas services through both AGL and Origin Energy.

Below you can find the cheapest gas plans AGL and Origin Energy offer, priced at the average medium usage for each capital city.

Compare AGL and Origin Energy Gas Rates
State & Average Usage AGL
Super Saver
Origin Energy
Origin Go
New South Wales
18,542Mj / year
$739 / year $770 / year
ACT
38,544Mj / year
N / A $1,490 / year
Victoria
58,035Mj / year
$1,260 / year $1,510 / year
Qld
7,154Mj / year
$550 / year $640 / year
South Australia
10,987Mj / year
$710 / year $730 / year

Source: Origin Energy and AGL websites. Valid July 2021. Discounts and annual cost based on the Basic Plan Information Document for each capital city. Comparison does not include all offers available.

AGL vs Origin Energy: Solar Feed-in tariffs

If you have a solar PV system, or are interested in investing in solar energy, knowing your energy company’s solar feed-in tariff is as important as knowing their rates and discounts. Below, you can find a comparison of AGL and Origin Energy solar feed-in tariffs, for their solar energy plans, and their basic FiT for their standard plans.

Compare Solar Feed-in Tariffs: AGL vs Origin Energy (c/kWh)
Plan Name NSW ACT VIC QLD SA
AGL Solar Savers FiT 17c N / A N / A N / A 16c
AGL Basic FiT 7c N / A 6.7c 6c 8c
Origin Solar Boost Plus 20c 20c 20c 20c 20c
Origin Solar Boost 10c 8c 10c 10c 10c
Origin Energy Basic FiT 5c 7c 6.7c 5c 6c

Valid July 2022. Valid Feb 2022. Must purchase solar panels through Origin Energy to get Solar Boost Plus rates.

Should I Sign up for AGL or Origin Energy?

The best energy provider is the one that fits your household’s needs, whether that's the cheapest provider, the one with the best customer service, or the provider that can get you the most back from your solar PV system. Regardless of your criteria, both AGL and Origin Energy offer something for every household.

AGL plan name AGL plan description AGL Essentials Get a total discount with fixed rates for 12 months AGL Essentials Saver Variable rates on a simple home energy plan AGL Solar A smaller discount off the reference price with a higher solar feed-in-tariff AGL Electric Vehicle Plan Exclusive for EV owners. Get discounted energy rates and additional credits (up to $480 over two years) to help save while charging your car

Origin Energy electricity and gas plans

Origin Energy offers five electricity and gas plans to Australians. These Origin Energy electricity and gas plans come with flexible billing and payment options, as well as numerous incentives with their plans.

Origin Energy Electricity & Gas Plans
Origin Energy Plan Name Origin Energy Plan Description
Origin Go Get a discount off the reference price and earn Everyday Rewards
Origin Flexi Flexible billing and payment methods with discounted electricity and gas
Origin Solar Boost No additional discounts but get a higher solar feed-in-tariff
Origin Solar Boost Plus Exclusive for customers who purchase solar PV systems with Origin Energy. Get the highest solar feed-in-tariff on the market

AGL vs Origin Energy Review

Outside of cost, rates, and solar, it can be helpful to look at other factors when comparing energy providers. Here you can find a summarized comparison of Origin Energy and AGL. For a full review of each provider, see our Origin Energy Review and AGL Review.

Origin Energy vs AGL
Category AGL Origin Energy
Green Electricity Guide Rating 3.5 out of 5 stars and “Most Improved” 3.5 out of 5 stars
Average wait time for customer calls (2019-20) 34 seconds 145 seconds
Calls answered within 30 seconds (2019-20) 80% 53%
Customer complaints (2019-20) total number and percentage of customers 41,703 complaints
3% of total customers
26,598 complaints
1% of total customers
Average customer review (various sources on the web) 1.5 out of 5 stars 1.4 out of 5 stars

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