EnergyAustralia Review: Is EnergyAustralia a Good Provider?
EnergyAustralia is one of the biggest energy providers in Australia, with plans and offers for electricity and gas plans, as well as solar energy options. If you’re considering EnergyAustralia, you might be interested in seeing what others have to say about them and how they rate in terms of price, offers, and renewable energy. Below, you can find a detailed review of different aspects of EnergyAustralia, so you can make the best decision about your energy provider.
Where does EnergyAustralia Retail?
While EnergyAustralia is a major energy provider in the National Electricity Market, they do not retail in every state.
If you’re looking to see if certain EnergyAustralia gas plans or electricity plans are available in your state, you can find a summary of their services below.
State | Electricity | Gas |
|---|---|---|
| New South Wales | ||
| ACT | ||
| Victoria | ||
| Queensland | ||
| South Australia | ||
| Western Australia | ||
| Tasmania |
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EnergyAustralia Review of Plans & Rates
EnergyAustralia has three market offers, and one basic plan, available for electricity and gas.
Since 2019, EnergyAustralia has focused on offering fewer energy plans with better discounts and rates. These EnergyAustralia plans are:
- Balance Plan
- No Frills
- Total Home
- Basic Plan
While all EnergyAustralia plans (except for the Basic Plan) come with similar features and incentives such as carbon-neutral options and moving home credits, there are some differences.
Below, you will find a summary of each EnergyAustralia electricity and gas plan, along with a summary of the discounts available. It’s important to remember that the discount offer will vary depending on your location and energy distributor, and these figures are subject to change.
Want to compare more EnergyAustralia rates? Find an in-depth comparison with our EnergyAustralia Rates guide
EnergyAustralia Balance Plan Review
EnergyAustralia’s newest electricity and gas plan, the Balance Plan Home, offers a guaranteed discount on your electricity and gas bill applied to your energy charges. Energy Australia’s Balance Plan comes with variable rates and no lock-in contract on a one-year benefit period.
Balance Plan Electricity Discount | Balance Plan Gas Discount | |
|---|---|---|
| New South Wales | 9% off the reference price | 8% discount |
| ACT | 7% off the reference price | 7% discount |
| Victoria | 9% off the reference price | 13% discount |
| Queensland | 7% off the reference price | N / A |
| South Australia | 3% off the reference price | 7% discount |
EnergyAustralia No Frills Review
EnergyAustralia’s simple No Frills energy plan comes with low, fixed rates on a one-year benefit period. No Frills is designed to be simple while remaining competitively priced, with flexible billing and payment options.
No Frills Electricity Discount | |
|---|---|
| New South Wales | 13% off the reference price |
| ACT | 12% off the reference price |
| Victoria | 7% off the reference price |
| Queensland | 9% off the reference price |
| South Australia | 5% off the reference price |
EnergyAustralia Total Home Review
EnergyAustralia Total Plan is designed to be the most competitive of EnergyAustralia’s plans. Total Plan comes with a guaranteed discount on your total energy bill and fixed rates for 12 months.
Total Plan Electricity Discount | Total Plan Gas Discount | |
|---|---|---|
| New South Wales | 20% off the reference price | 16% discount |
| ACT | 12% off the reference price | 17% discount |
| Victoria | 12% off the reference price | 22% discount |
| Queensland | 14% off the reference price | N / A |
| South Australia | 8% off the reference price | 17% discount |
EnergyAustralia Solar Review
Unlike its competitors, EnergyAustralia does not offer the same scope of solar products and plans.
- EnergyAustralia does not offer solar panel installation, battery storage, or solar packages
- EnergyAustralia does not have a dedicated solar energy plan
- EnergyAustralia does not have a Virtual Power Plant partnership for customers with battery storage
With so many Australians investing in solar energy, the rates of solar feed-in tariffs are dropping, including EnergyAustralia solar feed-in tariffs. Below, you can find the current EnergyAustralia solar feed-in tariff rates available by state.
State | EnergyAustralia FiT |
|---|---|
| New South Wales | 7.6c / kWh |
| ACT | 7.6c / kWh |
| Victoria | 7.1c / kWh |
| Queensland | 6.6c / kWh |
| South Australia | 8.5c / kWh |
EnergyAustralia Solar FiT from 1 October 2021. Valid February 2022.
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EnergyAustralia Reviews: What do Customers Say?
In our research into EnergyAustralia reviews across the web, there seems to be mixed feelings about EnergyAustralia.
On TrustPilot, for example, customers who leave EnergyAustralia reviews give the power company 4.4 out of 5 stars.
On the other hand, ProductReview customers reviewing EnergyAustralia give them only 1.3 out of 5 stars.
There is obviously some disparity between EnergyAustralia reviews so let's take a deeper look at what customers have to say.
Customers who review EnergyAustralia favourably often name agents by their first name, saying EnergyAustralia customer service helped them with their query or concern and they seem quite pleased with the outcome.
Tony Alleblas, an EnergyAustralia customer on TrustPilot, says:
Tash was very helpful with changing and offering a much more suitable, viable plan for our needs. She was very patient and courteous, giving helpful information, explaining in layman terms. I will be reviewing my plan within a 6 month period, to ensure we have been given the best advice.
Customers who review EnergyAustralia unfavourably cite a few different reasons. The most common EnergyAustralia complaints are:
- Customers’ energy contracts are switched to EnergyAustralia without their consent
- Customers received EnergyAustralia bills addressed to “occupant” which appears to be fraudulent or illegal
- Difficulty contacting EnergyAustralia, and often being put on hold for an extended amount of time
Kahn Zai of Sydney, NSW shares her experience in an EnergyAustralia review:
This company is the worst company on the market, they have sent me an 'the occupant' letter threatening to disconnect my energy when I had NEVER agreed or consented to them taking over my energy. I had a set up with a previous energy company for 6 months and Energy Australia overtook this and started sending me letters harassing me to connect with them. I have tried calling them to no avail, they do not listen, hang up and continue to harass me. I have had to [sic] reinitate connection with my old/preferred company and that has been a lengthy process all the while Energy Aus continue to harass me. AVOID LIKE THE PLAGUE
Is EnergyAustralia a Good Provider?
Based on our EnergyAustralia review, while not all customers rate them favourably, EnergyAustralia is a safe choice for your energy provider. However, we will let you come to your own conclusions based on your energy habits.
EnergyAustralia Pros
- Well-established energy provider
- Offers electricity, gas, and NBN
- Dual fuel available in NSW, ACT, Vic, & SA
- Competitive energy prices
EnergyAustralia Cons
- Minimal commitment to renewable energy
- Limited support for solar panels
- Mixed customer reviews
- Not available in WA
The biggest drawback to EnergyAustralia is its lack of commitment to the transition to renewable energy. EnergyAustralia is the country’s second-biggest climate polluter, and not only plans to continue to burn coal until 2040 but also mines for coal, causing environmental harm. For environmentally-minded Australians, this may be a reason for choosing a different energy provider.
If you’re not as worried about 100% renewable energy, EnergyAustralia is a safe choice for your power company, as a long-standing, historic, energy provider in Australia. EnergyAustralia lets customers keep all their home utilities under one account, with not only gas and electricity plans but also NBN plans. EnergyAustralia electricity and gas prices are mid-tier, and they are neither the cheapest nor most expensive provider on the market.
- Discover EnergyAustralia
- EnergyAustralia Contact Number
- On By EnergyAustralia
- Energy Moving House
- EnergyAustralia Login
- EnergyAustralia Disconnection
- EnergyAustralia Gas
Selectra encourages energy customers to do their own research when comparing plans and switching energy providers and comparison services like Selectra can help. Find more energy guides below.
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