Energy Australia Contact Number | Call 1300 560 964 to Switch
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The general EnergyAustralia phone number is: 133 466. If you are looking to contact EnergyAustralia by phone, email, or live chat, you are in the right place. As one of the biggest energy providers in Australia, EnergyAustralia has many loyal customers across the country for both energy and more recently broadband. Whether you're an existing customer with a question or concern, or a future customer interested in signing up to an EnergyAustralia electricity or gas plan, discover how to contact EnergyAustralia for whatever you might need by reading on below.
Overview of Energy Australia Contact Information
Contact Energy Australia
Below is a brief overview of the main ways to get in touch with Energy Australia customer service
Energy Australia Customer Service
- Energy - 133 466
- NBN - 1800 448 305
Energy Australia Postal Address
-
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001
Energy Australia Moving House
- Call 136 102
Energy Australia Email Address
Energy Australia Business Contact
- 1800 146 749
Switch to Energy Australia
- Call 1300 560 964
Energy Australia Contact Number
The general EnergyAustralia phone number is: 133 466
The best way to contact EnergyAustralia, particularly for urgent enquiries, is to call the EnergyAustralia general contact number, which is available Monday to Friday.
There are several different EnergyAustralia contact numbers you can call to get in touch with the Energy Australia customer service team for different inquiries such as energy plans, complaints, and billing assistance.
Depending on the reason for your call, there are specific EnergyAustralia phone numbers for sales help & moving house with EnergyAustralia, heating & cooling warranty claims, and for overseas EnergyAustralia customers.
Below you will find all the residential EnergyAustralia contact numbers. The first table contains all the EnergyAustralia phone numbers for energy related inquiries such as solar plans, NBN support and moving house. The second table has additional phone numbers for EnergyAustralia company related information and contact numbers for disabled customers:
Energy Australia Energy Phone Numbers
| Department + Purpose | Phone Number | Hours |
|---|---|---|
| Sign Up for Energy Australia Today | Mon - Fri: 9am-7pm | |
| EnergyAustralia General Customer Service General Questions & Assistance | 133 466 | Mon - Fri: 8am-7pm |
| New Meter Installations or Upgrades | 1800 818 378 | Mon - Fri: 8am-5pm |
| EnergyAustralia Sales & Moving House | 136 102 | Mon - Fri: 8am-8pm |
| Solar Power Solar Energy plans, Questions & Advice | 136 385 | Mon - Fri: 9am-5pm |
| Solar Home Bundle Customers | 1800 108 633 | Mon - Fri: 9am-5pm |
| Heating, Cooling & Hot Water For Warranty Claims & Inquiries | 136 385 | Mon - Fri: 9am-5pm |
| Bulk Hot Water Systems Moving, Bills & Questions | 1800 684 993 | Mon - Fri: 8am-6pm |
| NBN Sales NBN Sales & Plan Questions | 1800 450 671 | Mon - Fri: 8am-6pm |
| NBN Customer Service & Tech Support | 1800 448 305 | Mon - Fri: 8am-6pm |
| LPG Questions, Refills, Exchanges & Installation | 133 574 | Mon - Fri: 8am-6pm |
| On by Energy Australia | 1800 108 633 | Mon - Fri: 9am-5pm |
| Rate Changes Help & Support for Energy Price Changes | 1800 001 772 | Mon - Fri: 8am-7pm |
Additional Energy Australia Phone Numbers
| Department + Purpose | Phone Number | Hours |
|---|---|---|
| Sign Up for Energy Australia Today | Mon - Fri: 9am-7pm | |
| EnergyAustralia Overseas Customers | +61 394 222 968 | Mon - Fri: 7am-7pm Sat: 9am - 5pm |
| Customer Service & Tech Support | 1800 448 305 | Mon - Fri: 8am-6pm |
| EnergyAustralia Head Office | +61 3 9060 0000 | Mon - Fri: 8:30am-5pm |
| EnergyAustralia Marketing & Communication | 1800 624 426 | Mon - Fri: 8am-7pm |
| For Language Assistance | 1300 622 718 | Mon - Fri: 8am-7pm |
| Hearing Impaired Services | National Relay Service (NRS) - quote 133 466 | Mon - Fri: 8am-7pm |
| Telephone Typing (TTY) Service | 133 677 | Mon - Fri: 8am-7pm |
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Energy Australia Contact Number for Businesses
If you are an EnergyAustralia business customer, there are separate EnergyAustralia contact numbers. If you are a commercial or industrial customer or even a small business customer and need assistance or advice, the team at EnergyAustralia is available to support you and your business.
Below you can find a table of EnergyAustralia Business contact numbers:
| Department + Purpose | Phone Number | Hours |
|---|---|---|
| Sign Up for Energy Australia Today | Mon - Fri: 9am-7pm | |
| Small Business Customers Energy Plans, Move your Business & General Customer Service | 1800 146 749 | Mon - Fri: 8am-8pm |
| Large Business Customers For Large Corporations & Industrial Companies | 1300 362 466 | Mon - Fri: 8am-5pm |
| Business Solar Electricity For Information About Plans & Connections | 1800 687 728 | Mon - Fri: 8am-6pm |
| Business Rate Changes Help & Support for Energy Price Changes | 1800 249 630 | Mon - Fri: 8am-6:30pm |
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Contact EnergyAustralia FAQ
How Can I Speak to Australian Energy in Australia?
Need to get in touch? EnergyAustralia customer service experts are available to answer any questions you may have. Below is a list of the options for contacting EnergyAustralia
Where is the EnergyAustralia Call Centre?
The EnergyAustralia head office and call centre is located in Melbourne, Victoria. The address for their head office is
EnergyAustralia
Level 19, Two Melbourne Quarter
697 Collins Street
Docklands, VIC 3008
EnergyAustralia has about 650 contact centre agents in Melbourne and their other call centre is in Geelong. They also operate call centres in India and the Philippines. The more complex enquiries are usually handled by the agents in Geelong, while quick and easy transactions are usually handled by the representatives in Manila. Complaints, sales enquiries and customers in the Energy Assist program are managed by the customer support teams in Melbourne.
How Do I Get a Refund from EnergyAustralia?
You can get a refund from EnergyAustralia for an over payment or a payment dispute. EnergyAustralia will review the refund request and provide you with the refund if they decide that the request is valid. If you wish to request a refund, please contact EnergyAustralia via the live chat or Call them at 133 466. You can also submit a refund request via My EnergyAustralia Account
Additional Ways to Contact Energy Australia Customer Service
EnergyAustralia is always there to assist you with energy plans, solar assistance, moving house and even billing questions. There are plenty of ways to get in touch with EnergyAustralia, and they are not only available by phone. Other ways to contact EnergyAustralia are by email, live chat or by mail.
Below, you can continue reading more below to see EnergyAustralia email address, online chat and the EnergyAustralia postal address.
EnergyAustralia Email Address
If you don’t want to call EnergyAustralia you can contact the energy provider by email.
For any customer enquiries about your EnergyAustralia plan, service, or account, you can email EnergyAustralia:
- EnergyAustralia Email Address: [email protected]
If you have specific questions about your EnergyAustralia gas or electricity plans, meters or connections, please email EnergyAustralia at:
- EnergyAustralia Gas Email Address: [email protected]
- EnergyAustralia Electricity Email Address: : [email protected]
EnergyAustralia business customers can email EnergyAustralia customer service at one of the following email addresses:
- Existing EnergyAustralia Large Business Customers:: [email protected]
- New EnergyAustralia Large Business Customers:: [email protected]
If you sign up for EnergyAustralia eBilling, you can also expect to receive EnergyAustralia emails from [email protected]. EnergyAustralia also has an online general enquiries form if you prefer to contact EnergyAustralia that way.
If you're an EnergyAustralia customer, and would like to stop receiving marketing emails or text messages from EnergyAustralia, click on the unsubscribe link directly in the message. If you would like to cancel any physical marketing mail from EnergyAustralia, you can easily opt out online. If you're not currently an EnergyAustralia customer and would like to stop receiving physical mail, then follow the instructions in the link. To unsubscribe from EnergyAustralia marketing emails, just follow the link, and fill in your email address.
EnergyAustralia Live Chat
EnergyAustralia live chat is available for residential customers to contact EnergyAustralia online.
You can contact EnergyAustralia online chat for any standard enquiries you might have such as customer service, moving house, billing, or meter installation. Similar to when you call EnergyAustralia, the business hours available to contact EnergyAustralia live chat differ depending on the nature of your enquiry.
Below you can find a table of EnergyAustralia online chat contact hours:
| Type of EnergyAustralia Enquiry | EnergyAustralia Live Chat Hours |
|---|---|
| Billing & Payments General Enquiries | Monday to Friday: 8am - 6pm Saturday: 9am - 6pm |
| Sales & Moving Solar Panels & Batteries | Monday to Friday: 8am - 9pm |
| Meter Installation or Modification | Monday to Friday: 8am - 6:30pm |
| Facebook Messenger Chat | Monday to Friday: 8am - 9pm |
EnergyAustralia Address
Sometimes, you need to send something to your energy provider by mail including bill payments, legal correspondence, or other important documents.
If you need to send any EnergyAustralia complaint, bill, or notice by post you can send it to the Mail Centre using the EnergyAustralia postal address below:
EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001
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EnergyAustralia is Among the Cheapest Energy Providers in Australia!
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EnergyAustralia Head Office
The EnergyAustralia head office is located in Melbourne, Victoria.
Below you can find the EnergyAustralia address, phone number, and business hours for their head office in Melbourne.
| EnergyAustralia Head Office Contact Method | Head Office Contact Information |
|---|---|
| Mailing Address | EnergyAustralia Level 19, Two Melbourne Quarter 697 Collins Street Docklands VIC 3008 |
| Phone Number | +61 3 9060 0000 |
| Business Hours | Monday to Friday: 8:30am - 5pm |
EnergyAustralia: Pay My Bill
The easiest way to pay an EnergyAustralia bill is via My Account, where you can not only pay your bill online, but also manage your direct debit, request a payment extension, and access your EnergyAustralia billing history.
Of course, there are other ways to pay your EnergyAustralia bill, including:
- Credit card online
- Direct Debit
- BPAY
- AusPost
If you’re having trouble paying your energy bill, or want to find help with bill shock, EnergyAustralia offers Regular Pay. Regular Pay is for customers who have been with EnergyAustralia for at least 6 months, as it averages out your energy usage and costs into equal payment instalments. If you need assistance or financial support, EnergyAustrala is there to help. You can set up payment extensions via your account, the app, over the phone and even via the payment extension form.
You can contact EnergyAustralia directly, or log in to My Account, to set up Regular Pay. While the typical EnergyAustralia billing period is 3 months, with Regular Pay your billing period is in smaller, monthly instalments.
You can also sign up to switch to e-billing via your account or via the phone. When you switch to belling, you will not only receive your bills by email and avoid paper bill fees, but you will also be reducing your paper consumption and helping the environment.
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EnergyAustralia is Among the Cheapest Energy Providers in Australia!
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My Account EnergyAustralia
For most day-to-day account management, you can log into your EnergyAustralia My Account either online or on the EnergyAustralia app.
With My Account EnergyAustralia, you can:
- Update your EnergyAustralia contact details
- Set up eBilling or manage your Bill Delivery Preferences
- Add another EnergyAustralia account holder
- View, manage, and pay your EnergyAustralia bill
- Request an EnergyAustralia bill payment extension or add an energy concession
- Track your energy usage and manage multiple EnergyAustralia accounts
To register for EnergyAustralia My Account, you will need your EnergyAustralia account number, which can be found on your latest energy bill, and valid identification. Go to energyaustralia.com.au/myaccount-login/ and follow the on-screen instructions to verify your account and identity.
EnergyAustralia Emergency Contact
If there is a serious danger to life or property, call the emergency services number 000 immediately.
If you’re an EnergyAustralia customer dealing with an emergency or a power outage, you need to contact your energy distributor directly to report the outage.
While EnergyAustralia sells electricity and gas to you, it’s your energy distributor who is in charge of maintenance, repair, and supply of the actual energy infrastructure. You can find the name and emergency number of your energy distributor on your latest energy bill or contact EnergyAustralia at 133 466 and they can transfer you.
If you know who your energy distributor is, you can find them in the table below and call them if you have a power outage or energy emergency:
Energy Distributor Contact Numbers
| Distributor | Phone Number |
|---|---|
| Electricity | |
| Jemena | 131 626 |
| CitiPower | 131 280 |
| Powercor | 132 412 |
| AusNet Elec Services | 131 799 |
| United Energy | 132 099 |
| SA Power Networks | 131 366 |
| Ausgrid | 131 388 |
| Endeavour Energy | 131 003 |
| Essential Energy | 132 080 |
| Evoenergy | 131 093 |
| Energex | 136 262 |
| Gas | |
| EnovoEnergy | 131 909 |
| Jemena | 131 909 |
| Australian Gas Networks | 1800 427 532 |
| Multinet Gas | 132 691 |
| AusNet Gas Services | 136 707 |
| APA Group | 1800 427 532 |
| Ergon Energy | 132 296 |
| SA Power Networks | 131 366 |
- Check out our other guides to Energy Australia:
- Moving home with EnergyAustralia
- EnergyAustralia Review
- EnergyAustralia Gas & Electricity Rates
EnergyAustralia Complaints
The EnergyAustralia complaints team is available for any disputes or concerns you might have.
Customers are generally satisfied and provide positive reviews of EnergyAustralia, but not all customers are happy. EnergyAustralia customers are welcome to leave feedback and submit complaints. When you contact the EnergyAustralia complaints team they will get back in contact with you using the same method. Your complaint will be recorded, and won’t be closed until you express satisfaction with the EnergyAustralia complaints resolution.
There are a few easy ways to contact EnergyAustralia complaints:
- Call EnergyAustralia customer service
- Lodge an EnergyAustralia complaint using the online complaint form
- Submit a written complaint using the EnergyAustralia postal address
- EnergyAustralia Live Chat
If you feel your EnergyAustralia complaint has not been resolved by the energy provider, you can always review the EnergyAustralia complaint policy or contact your state’s local Energy and Water Ombudsman for free and fair dispute resolution services.
Frequently Asked Questions – Contacting EnergyAustralia
What is the general EnergyAustralia contact number?
The general EnergyAustralia phone number is 133 466, available Monday to Friday for urgent enquiries.
What are the main EnergyAustralia contact numbers for residential customers?
| Department / Purpose | Phone Number | Business Hours |
|---|---|---|
| Sign Up | 1300 560 964 | Mon-Fri, 9am-7pm |
| General Customer Service | 133 466 | Mon-Fri, 8am-7pm |
| New Meter Installations/Upgrades | 1800 818 378 | Mon-Fri, 8am-5pm |
| Sales & Moving House | 136 102 | Mon-Fri, 8am-8pm |
| Solar Power Plans & Advice | 136 385 | Mon-Fri, 9am-5pm |
| Solar Home Bundle Customers | 1800 108 633 | Mon-Fri, 9am-5pm |
| Heating, Cooling & Hot Water Warranty | 136 385 | Mon-Fri, 9am-5pm |
| Bulk Hot Water Systems | 1800 684 993 | Mon-Fri, 8am-6pm |
| NBN Sales | 1800 450 671 | Mon-Fri, 8am-6pm |
| NBN Customer Service & Technical Support | 1800 448 305 | Mon-Fri, 8am-6pm |
| LPG Support | 133 574 | Mon-Fri, 8am-6pm |
| On by Energy Australia | 1800 108 633 | Mon-Fri, 9am-5pm |
| Energy Price Changes Support | 1800 001 772 | Mon-Fri, 8am-7pm |
What additional EnergyAustralia contact numbers should I know?
| Department / Purpose | Phone Number | Business Hours |
|---|---|---|
| Overseas Customers | +61 3 9422 2968 | Mon-Fri 7am-7pm, Sat 9am-5pm |
| Customer Service & Tech Support | 1800 448 305 | Mon-Fri 8am-6pm |
| Head Office | +61 3 9060 0000 | Mon-Fri 8:30am-5pm |
| Marketing & Communication | 1800 624 426 | Mon-Fri 8am-7pm |
| Language Assistance | 1300 622 718 | Mon-Fri 8am-7pm |
| National Relay Service (Hearing Impaired) | 133 466 | Mon-Fri 8am-7pm |
| Telephone Typing (TTY) Service | 133 677 | Mon-Fri 8am-7pm |
What are the EnergyAustralia business customer contact numbers?
| Department / Purpose | Phone Number | Business Hours |
|---|---|---|
| Sign Up | 1300 560 964 | Mon-Fri 9am-7pm |
| Small Business Customers | 1800 146 749 | Mon-Fri 8am-8pm |
| Large Business Customers | 1300 362 466 | Mon-Fri 8am-5pm |
| Business Solar Electricity | 1800 687 728 | Mon-Fri 8am-6pm |
| Business Rate Changes Support | 1800 249 630 | Mon-Fri 8am-6:30pm |
Can I contact EnergyAustralia online or by email?
Yes, EnergyAustralia offers multiple online contact methods:
- Email for general enquiries: [email protected]
- Gas specific queries: [email protected]
- Electricity specific queries: [email protected]
- Business enquiries for large customers: [email protected] and [email protected]
Online chat is available for residential customers for billing, customer service, moving house, solar, and meter issues. Hours vary by enquiry type.
How do I pay my EnergyAustralia bill?
The easiest way to pay is through the My Account portal or EnergyAustralia app, where you can manage payments, set up direct debit, and request extensions.
Other payment options include credit card online, direct debit, BPAY, mail, and Australia Post.
Regular Pay allows eligible customers to spread annual costs into smaller monthly instalments.
How can I manage my EnergyAustralia account online?
Using My Account, you can update contact details, set up eBilling, add account holders, view bills and payments, track energy usage, and access concessions.
Registration requires your EnergyAustralia account number and valid ID.
Who do I contact during energy emergencies or outages?
Call emergency services at 000 for immediate danger.
For outages, contact your energy distributor directly. Your distributor’s contact number is on your bill or can be obtained via EnergyAustralia at 133 466.
| Distributor | Phone Number |
|---|---|
| Jemena | 131 626 |
| CitiPower | 131 280 |
| Powercor | 132 412 |
| AusNet Services | 131 799 |
| United Energy | 132 099 |
| SA Power Networks | 131 366 |
| Ausgrid | 131 388 |
| Endeavour Energy | 131 003 |
| Essential Energy | 132 080 |
| Evoenergy | 131 093 |
| Energex | 136 262 |
How do I make a complaint to EnergyAustralia?
You can contact the EnergyAustralia complaints team by phone, email, online form, live chat, or by mail. A reference number is provided within two business days, and complaints aim to be resolved within 15 business days.
If unresolved, you may contact your local Energy and Water Ombudsman for independent dispute resolution.
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