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Energy Australia Contact Number, Email Address & Live Chat

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EnergyAustralia

Are you looking for ways to contact EnergyAustralia by phone, email, or live chat? As one of the biggest energy providers in Australia, EnergyAustralia has many loyal customers across the country for both energy and more recently broadband. Whether you're an existing customer with a question or concern, or a future customer interested in signing up to an EnergyAustralia electricity or gas plan, discover how to contact EnergyAustralia for whatever you might need by reading on below.

Energy Australia Contact Number

The general EnergyAustralia phone number is: 133 466

The best way to contact EnergyAustralia, particularly for urgent enquiries, is to call the EnergyAustralia general contact number, which is available Monday to Friday.

There are several different EnergyAustralia contact numbers you can call to get in touch with the Energy Australia customer service team for different inquiries such as energy plans, complaints, and billing assistance.

Depending on the reason for your call, there are specific EnergyAustralia phone numbers for sales help & moving house with EnergyAustralia, heating & cooling warranty claims, and for overseas EnergyAustralia customers.

Below you will find all the residential EnergyAustralia contact numbers. The first table contains all the EnergyAustralia phone numbers for energy related inquiries such as solar plans, NBN support and moving house. The second table has additional phone numbers for EnergyAustralia company related information and contact numbers for disabled customers:

Energy Australia Energy Phone Numbers

Energy Australia Energy Phone Numbers

Department + Purpose

Phone Number

Hours

Compare Energy Plans
with Selectra

1300 560 964

Mon - Fri: 10am-7pm

EnergyAustralia General Customer Service
General Questions & Assistance

133 466Mon - Fri: 8am-7pm

New Meter Installations or Upgrades

1800 818 378Mon - Fri: 8am-5pm

EnergyAustralia Sales & Moving House

136 102Mon - Fri: 8am-8pm

Solar Power
Solar Energy plans, Questions & Advice

136 385Mon - Fri: 9am-5pm

Solar Home Bundle Customers

1800 108 633Mon - Fri: 9am-5pm

Heating, Cooling & Hot Water
For Warranty Claims & Inquiries

136 385Mon - Fri: 9am-5pm

Bulk Hot Water Systems
Moving, Bills & Questions

1800 684 993Mon - Fri: 8am-6pm

NBN Sales
NBN Sales & Plan Questions

1800 450 671Mon - Fri: 8am-6pm

NBN Customer Service & Tech Support

1800 448 305Mon - Fri: 8am-6pm

LPG
Questions, Refills, Exchanges & Installation

133 574Mon - Fri: 8am-6pm

On by Energy Australia

1800 108 633Mon - Fri: 9am-5pm

Rate Changes
Help & Support for Energy Price Changes

1800 001 772Mon - Fri: 8am-7pm

Additional Energy Australia Phone Numbers

Additional Energy Australia Phone Numbers

Department + Purpose

Phone Number

Hours

Compare Energy Plans
with Selectra

1300 560 964

Mon - Fri: 10am-7pm

EnergyAustralia Overseas Customers

+61 394 222 968Mon - Fri: 7am-7pm
Sat: 9am - 5pm

Customer Service & Tech Support

1800 448 305Mon - Fri: 8am-6pm

EnergyAustralia Head Office

+61 3 9060 0000Mon - Fri: 8:30am-5pm

EnergyAustralia Marketing & Communication

1800 624 426Mon - Fri: 8am-7pm

For Language Assistance

1300 622 718Mon - Fri: 8am-7pm

Hearing Impaired Services

National Relay Service (NRS) - quote 133 466Mon - Fri: 8am-7pm

Telephone Typing (TTY) Service

133 677Mon - Fri: 8am-7pm

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Energy Australia Contact Number for Businesses

If you are an EnergyAustralia business customer, there are separate EnergyAustralia contact numbers. If you are a commercial or industrial customer or even a small business customer and need assistance or advice, the team at EnergyAustralia is available to support you and your business.

Below you can find a table of EnergyAustralia Business contact numbers:

Energy Australia Business Phone Numbers

Department + Purpose

Phone Number

Hours

Compare Energy Plans
with Selectra

1300 560 964

Mon - Fri: 10am-7pm

Small Business Customers
Energy Plans, Move your Business & General Customer Service

1800 146 749Mon - Fri: 8am-8pm

Large Business Customers
For Large Corporations & Industrial Companies

1300 362 466Mon - Fri: 8am-5pm

Business Solar Electricity
For Information About Plans & Connections

1800 687 728Mon - Fri: 8am-6pm

Business Rate Changes
Help & Support for Energy Price Changes

1800 249 630Mon - Fri: 8am-6:30pm

On by EnergyAustraliaOn by EnergyAustralia offers innovative energy plans backed by EnergyAustralia. 

Contact EnergyAustralia FAQ

How Can I Speak to Australian Energy in Australia?

Need to get in touch? EnergyAustralia customer service experts are available to answer any questions you may have. Below is a list of the options for contacting EnergyAustralia

Where is the EnergyAustralia Call Centre?

The EnergyAustralia head office and call centre is located in Melbourne, Victoria. The address for their head office is

EnergyAustralia
Level 19, Two Melbourne Quarter
697 Collins Street
Docklands, VIC 3008

EnergyAustralia has about 650 contact centre agents in Melbourne and their other call centre is in Geelong. They also operate call centres in India and the Philippines. The more complex enquiries are usually handled by the agents in Geelong, while quick and easy transactions are usually handled by the representatives in Manila. Complaints, sales enquiries and customers in the Energy Assist program are managed by the customer support teams in Melbourne.

How Do I Get a Refund from EnergyAustralia?

You can get a refund from EnergyAustralia for an over payment or a payment dispute. EnergyAustralia will review the refund request and provide you with the refund if they decide that the request is valid.  If you wish to request a refund, please contact EnergyAustralia via the live chat or Call them at 133 466. You can also submit a refund request via My EnergyAustralia Account

Additional Ways to Contact Energy Australia Customer Service

EnergyAustralia is always there to assist you with energy plans, solar assistance, moving house and even billing questions. There are plenty of ways to get in touch with EnergyAustralia, and they are not only available by phone. Other ways to contact EnergyAustralia are by email, live chat or by mail.

Below, you can continue reading more below to see EnergyAustralia email address, online chat and the EnergyAustralia postal address.

EnergyAustralia Email Address

Email on laptop

If you don’t want to call EnergyAustralia you can contact the energy provider by email.

For any customer enquiries about your EnergyAustralia plan, service, or account, you can email EnergyAustralia:

If you have specific questions about your EnergyAustralia gas or electricity plans, meters or connections, please email EnergyAustralia at:

EnergyAustralia business customers can email EnergyAustralia customer service at one of the following email addresses:

If you sign up for EnergyAustralia eBilling, you can also expect to receive EnergyAustralia emails from [email protected]. EnergyAustralia also has an online general enquiries form if you prefer to contact EnergyAustralia that way.

If you're an EnergyAustralia customer, and would like to stop receiving marketing emails or text messages from EnergyAustralia, click on the unsubscribe link directly in the message. If you would like to cancel any physical marketing mail from EnergyAustralia, you can easily opt out online. If you're not currently an EnergyAustralia customer and would like to stop receiving physical mail, then follow the instructions in the link. To unsubscribe from EnergyAustralia marketing emails, just follow the link, and fill in your email address.

EnergyAustralia Live Chat

EnergyAustralia live chat is available for residential customers to contact EnergyAustralia online.

You can contact EnergyAustralia online chat for any standard enquiries you might have such as customer service, moving house, billing, or meter installation. Similar to when you call EnergyAustralia, the business hours available to contact EnergyAustralia live chat differ depending on the nature of your enquiry.

Below you can find a table of EnergyAustralia online chat contact hours:

EnergyAustralia Live Chat Hours

Type of EnergyAustralia Enquiry

EnergyAustralia Live Chat Hours

Billing & Payments
General Enquiries
Monday to Friday: 8am - 6pm
Saturday: 9am - 6pm
Sales & Moving
Solar Panels & Batteries
Monday to Friday: 8am - 9pm
Meter Installation or ModificationMonday to Friday: 8am - 6:30pm
Facebook Messenger ChatMonday to Friday: 8am - 9pm

EnergyAustralia Address

Paper airplane

Sometimes, you need to send something to your energy provider by mail including bill payments, legal correspondence, or other important documents.

If you need to send any EnergyAustralia complaint, bill, or notice by post you can send it to the Mail Centre using the EnergyAustralia postal address below:

EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001

person on the phone

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EnergyAustralia Head Office

The EnergyAustralia head office is located in Melbourne, Victoria.

Below you can find the EnergyAustralia address, phone number, and business hours for their head office in Melbourne.

EnergyAustralia Head Office Address & Contact

EnergyAustralia Head Office Contact Method

Head Office Contact Information

Mailing AddressEnergyAustralia
Level 19, Two Melbourne Quarter
697 Collins Street
Docklands VIC 3008
Phone Number+61 3 9060 0000
Business HoursMonday to Friday: 8:30am - 5pm

EnergyAustralia: Pay My Bill

The easiest way to pay an EnergyAustralia bill is via My Account, where you can not only pay your bill online, but also manage your direct debit, request a payment extension, and access your EnergyAustralia billing history.

Of course, there are other ways to pay your EnergyAustralia bill, including:

Energy bill
  • Credit card online
  • Direct Debit
  • BPAY
  • Mail
  • AusPost

If you’re having trouble paying your energy bill, or want to find help with bill shock, EnergyAustralia offers Regular Pay. Regular Pay is for customers who have been with EnergyAustralia for at least 6 months, as it averages out your energy usage and costs into equal payment instalments. If you need assistance or financial support, EnergyAustrala is there to help. You can set up payment extensions via your account, the app, over the phone and even via the payment extension form.

You can contact EnergyAustralia directly, or log in to My Account, to set up Regular Pay. While the typical EnergyAustralia billing period is 3 months, with Regular Pay your billing period is in smaller, monthly instalments.

You can also sign up to switch to e-billing via your account or via the phone. When you switch to belling, you will not only receive your bills by email and avoid paper bill fees, but you will also be reducing your paper consumption and helping the environment.

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Selectra's Energy Experts are Available to Help You Free of Charge

1300 560 964


(Free Selectra Service - Currently open)

Call center currently closed (free service - open Monday to Friday from 10am -7pm)
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Speak To a Selectra Energy Expert About All Your Energy Needs !

My Account EnergyAustralia

For most day-to-day account management, you can log into your EnergyAustralia My Account either online or on the EnergyAustralia app.

With My Account EnergyAustralia, you can:

  • Update your EnergyAustralia contact details
  • Set up eBilling or manage your Bill Delivery Preferences
  • Add another EnergyAustralia account holder
  • View, manage, and pay your EnergyAustralia bill
  • Request an EnergyAustralia bill payment extension or add an energy concession
  • Track your energy usage and manage multiple EnergyAustralia accounts

To register for EnergyAustralia My Account, you will need your EnergyAustralia account number, which can be found on your latest energy bill, and valid identification. Go to energyaustralia.com.au/myaccount-login/ and follow the on-screen instructions to verify your account and identity.

EnergyAustralia Emergency Contact

If there is a serious danger to life or property, call the emergency services number 000 immediately.

If you’re an EnergyAustralia customer dealing with an emergency or a power outage, you need to contact your energy distributor directly to report the outage.

While EnergyAustralia sells electricity and gas to you, it’s your energy distributor who is in charge of maintenance, repair, and supply of the actual energy infrastructure. You can find the name and emergency number of your energy distributor on your latest energy bill or contact EnergyAustralia at 133 466 and they can transfer you.

If you know who your energy distributor is, you can find them in the table below and call them if you have a power outage or energy emergency:

Energy Distributor Contact Numbers

Energy Distributor Contact Numbers

Distributor

Phone Number

Electricity

Jemena131 626
CitiPower131 280
Powercor132 412
AusNet Elec Services131 799
United Energy132 099
SA Power Networks131 366
Ausgrid131 388
Endeavour Energy131 003
Essential Energy132 080
Evoenergy131 093
Energex136 262

Gas

EnovoEnergy131 909
Jemena131 909
Australian Gas Networks1800 427 532
Multinet Gas132 691
AusNet Gas Services136 707
APA Group1800 427 532
Ergon Energy132 296
SA Power Networks131 366

EnergyAustralia Complaints

The EnergyAustralia complaints team is available for any disputes or concerns you might have.

Customers are generally satisfied and provide positive reviews of EnergyAustralia, but not all customers are happy. EnergyAustralia customers are welcome to leave feedback and submit complaints. When you contact the EnergyAustralia complaints team they will get back in contact with you using the same method. Your complaint will be recorded, and won’t be closed until you express satisfaction with the EnergyAustralia complaints resolution.

There are a few easy ways to contact EnergyAustralia complaints:

  • Call EnergyAustralia customer service
  • Lodge an EnergyAustralia complaint using the online complaint form
  • Submit a written complaint using the EnergyAustralia postal address
  • EnergyAustralia Live Chat

If you feel your EnergyAustralia complaint has not been resolved by the energy provider, you can always review the EnergyAustralia complaint policy or contact your state’s local Energy and Water Ombudsman for free and fair dispute resolution services.

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