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Contact EnergyAustralia: Customer Service Numbers, Email & Address

EnergyAustralia

Do you want to find out how to get in touch with EnergyAustralia’s Customer Service team by phone, email, or online live chat? Whether you’re a large business or a residential customer, here are all the ways to call, write, or chat with EnergyAustralia.


Phone Numbers to Contact EnergyAustralia

No matter if you're an EnergyAustralia natural gas or electricity residential customer, a small or big business, or interested in signing up to EnergyAustralia, there's probably a dedicated phone number for your question or concern. Below, you can find all the different phone numbers available for EnergyAustralia customers. 

EnergyAustralia Residential Service Contact Information

Depending on your question or concern, EnergyAustralia has different phone numbers available. Whether you're already a customer with a billing or account question, looking to switch to EnergyAustralia, or interested in solar power with EnergyAustralia, you can find the phone number to call below. In general, EnergyAustralia’s customer service is available weekdays (excluding public holidays) from 8 am to 8 pm.

  • For general enquiries about EnergyAustralia, you can get in touch with their customer service by calling 133 466.
  • For questions about energy plans, switching to EnergyAustralia, or moving house, the EnergyAustralia phone number to call is 136 102.
  • Any questions about warranty claims on heating and cooling or hot water, or questions about solar power or battery storage, dial 136 385, with customer service available from 9 am - 5 pm weekdays.

EnergyAustralia Business Customer Service Contact Information

If you’re a large or small business, EnergyAustralia provides multiple dedicated customer support options depending on your query.

EnergyAustralia Large Business Customer Service Phone Numbers

All new and existing EnergyAustralia large business clients can call customer support 9 am - 5 pm weekdays by dialling 1300 362 466.

EnergyAustralia also has a phone number to directly speak to their EnergyAustralia business customer service team at 1800 687 728 which is available 8 am - 8 pm weekdays.

EnergyAustralia Small Business Customer Service Phone Numbers

EnergyAustralia has a dedicated small business customer support team as well. For all new and existing small business clients, the number to contact EnergyAustralia small business customer service is 1800 146 749, available 8 am to 8 pm weekdays. For small businesses interested in solar power, they can call 1800 687 728

Best Time to Call EnergyAustralia Customer Service

EnergyAustralia customer service is available during normal weekday work hours (excluding public holidays). During peak morning hours, you might be expected to wait for a period of time to get in touch with an operator if you require operator assistance.

In Case of EmergencyIf there is a serious danger to life or property call the emergency services phone number 000. For any issues relating to minor emergencies, faults, or power outages, contact your local energy distributor whose number appears on your billing statement.

Emailing EnergyAustralia

EnergyAustralia doesn't offer a dedicated email for residential customers, however any billing information sent from EnergyAustralia will be from noreply@billing.energyaustraliaonline.com.au and any resent bills will be sent from enq@energyaustralia.com.au. Meanwile, large business customers can contact EnergyAustralia by email at business.Sales@energyaustralia.com.au.

EnergyAustralia Addresses

EnergyAustralia has both a physical head office and a postal address for their customers.

EnergyAustralia Head Offices

EnergyAustralia’s head office is open 8 am - 5 pm weekdays, located at:

Level 33, 385 Bourke Street, Melbourne VIC 3000

and their local office number is +61 3 8628 1000.

Energy Australia Residential Postal Address

For any mail correspondence, their postal address is:

EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001

How to Contact EnergyAustralia to Pay a Bill

EnergyAustralia does not offer direct bill payment over the phone, however, they do have many ways for you to pay your bills including their webpage, BPAY, by post, or in person.

Method of Payment Where to Pay
EnergyAustralia My Account Go to your My Account page and follow the instructions
EnergyAustralia Online Payment Page Pay online here
BPAY Contact your bank, Building society, or credit union with your Biller code found on your latest bill
Mail Send a cheque or money order (made payable to EnergyAustralia) to the address found on your bill
In-Person You can pay over the counter at any post office, or dial 131 816 with your Biller code ready

Subscribe to an Electricity Plan with EnergyAustralia

If you have any questions about electricity plans or services or wish to subscribe to an electricity plan, phone 136 102.

To call EnergyAustralia for an electricity meter installation or an upgrade, phone 1300 137 473 Monday to Friday 8 am - 5 pm.

Subscribe to a Gas Plan with EnergyAustralia

If you have any questions about gas plans or services or wish to subscribe to a gas plan, phone 136 102.

To call EnergyAustralia for a gas meter installation or an upgrade, phone 1800 818 378 Monday to Friday 8 am - 5 pm.

Overseas?For any enquiries overseas, contact EnergyAustralia customer service by dialling +61 3 9422 2968.

EnergyAustralia Online

EnergyAustralia's online customer service can be reached through live chat available 8 am to 9 pm weekdays, and Saturdays from 9 am to 6 pm.  Live chat is one of the easier ways to contact EnergyAustralia, and can be found across their website. 

Customers can also download the EnergyAustralia app, where they can check usage, pay their bills, and find customer service help.

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