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Contact EnergyAustralia FAQ

Additional Ways to Contact Energy Australia Customer Service

EnergyAustralia is always there to assist you with energy plans, solar assistance, moving house and even billing questions. There are plenty of ways to get in touch with EnergyAustralia, and they are not only available by phone. Other ways to contact EnergyAustralia are by email, live chat or by mail.

Below, you can continue reading more below to see EnergyAustralia email address, online chat and the EnergyAustralia postal address.

EnergyAustralia Email Address

If you don’t want to call EnergyAustralia you can contact the energy provider by email.

For any customer enquiries about your EnergyAustralia plan, service, or account, you can email EnergyAustralia:

• EnergyAustralia Email Address: [email protected]

If you have specific questions about your EnergyAustralia gas or electricity plans, meters or connections, please email EnergyAustralia at:

• EnergyAustralia Gas Email Address: [email protected]
• EnergyAustralia Electricity Email Address: : [email protected]

EnergyAustralia business customers can email EnergyAustralia customer service at one of the following email addresses:

• Existing EnergyAustralia Large Business Customers:: [email protected]
• New EnergyAustralia Large Business Customers:: [email protected]

If you sign up for EnergyAustralia eBilling, you can also expect to receive EnergyAustralia emails from [email protected]. EnergyAustralia also has an online general enquiries form if you prefer to contact EnergyAustralia that way.

If you're an EnergyAustralia customer, and would like to stop receiving marketing emails or text messages from EnergyAustralia, click on the unsubscribe link directly in the message. If you would like to cancel any physical marketing mail from EnergyAustralia, you can easily opt out online. If you're not currently an EnergyAustralia customer and would like to stop receiving physical mail, then follow the instructions in the link. To unsubscribe from EnergyAustralia marketing emails, just follow the link, and fill in your email address.

EnergyAustralia Live Chat

EnergyAustralia live chat is available for residential customers to contact EnergyAustralia online.

You can contact EnergyAustralia online chat for any standard enquiries you might have such as customer service, moving house, billing, or meter installation. Similar to when you call EnergyAustralia, the business hours available to contact EnergyAustralia live chat differ depending on the nature of your enquiry.

Below you can find a table of EnergyAustralia online chat contact hours:

EnergyAustralia Address

Sometimes, you need to send something to your energy provider by mail including bill payments, legal correspondence, or other important documents.

If you need to send any EnergyAustralia complaint, bill, or notice by post you can send it to the Mail Centre using the EnergyAustralia postal address below:

EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001

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EnergyAustralia Head Office

The EnergyAustralia head office is located in Melbourne, Victoria.

Below you can find the EnergyAustralia address, phone number, and business hours for their head office in Melbourne.

EnergyAustralia: Pay My Bill

The easiest way to pay an EnergyAustralia bill is via My Account, where you can not only pay your bill online, but also manage your direct debit, request a payment extension, and access your EnergyAustralia billing history.

Of course, there are other ways to pay your EnergyAustralia bill, including:

• Credit card online
• Direct Debit
• BPAY
• Mail
• AusPost

If you’re having trouble paying your energy bill, or want to find help with bill shock, EnergyAustralia offers Regular Pay. Regular Pay is for customers who have been with EnergyAustralia for at least 6 months, as it averages out your energy usage and costs into equal payment instalments. If you need assistance or financial support, EnergyAustrala is there to help. You can set up payment extensions via your account, the app, over the phone and even via the payment extension form.

You can contact EnergyAustralia directly, or log in to My Account, to set up Regular Pay. While the typical EnergyAustralia billing period is 3 months, with Regular Pay your billing period is in smaller, monthly instalments.

You can also sign up to switch to e-billing via your account or via the phone. When you switch to belling, you will not only receive your bills by email and avoid paper bill fees, but you will also be reducing your paper consumption and helping the environment.

EnergyAustralia is Among the Cheapest Energy Providers in Australia!

Sign Up or Switch to EnergyAustralia Today!

1300 560 964Free Callback

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EnergyAustralia is Among the Cheapest Energy Providers in Australia!

Sign Up or Switch to EnergyAustralia Today!

1300 560 964Free Callback

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My Account EnergyAustralia

For most day-to-day account management, you can log into your EnergyAustralia My Account either online or on the EnergyAustralia app.

With My Account EnergyAustralia, you can:

• Update your EnergyAustralia contact details
• Set up eBilling or manage your Bill Delivery Preferences
• Add another EnergyAustralia account holder
• View, manage, and pay your EnergyAustralia bill
• Request an EnergyAustralia bill payment extension or add an energy concession
• Track your energy usage and manage multiple EnergyAustralia accounts

To register for EnergyAustralia My Account, you will need your EnergyAustralia account number, which can be found on your latest energy bill, and valid identification. Go to energyaustralia.com.au/myaccount-login/ and follow the on-screen instructions to verify your account and identity.

EnergyAustralia Emergency Contact

If there is a serious danger to life or property, call the emergency services number 000 immediately.

If you’re an EnergyAustralia customer dealing with an emergency or a power outage, you need to contact your energy distributor directly to report the outage.

While EnergyAustralia sells electricity and gas to you, it’s your energy distributor who is in charge of maintenance, repair, and supply of the actual energy infrastructure. You can find the name and emergency number of your energy distributor on your latest energy bill or contact EnergyAustralia at 133 466 and they can transfer you.

If you know who your energy distributor is, you can find them in the table below and call them if you have a power outage or energy emergency:

• Check out our other guides to Energy Australia:
• Moving home with EnergyAustralia
• EnergyAustralia Review
• EnergyAustralia Gas & Electricity Rates

EnergyAustralia Complaints

The EnergyAustralia complaints team is available for any disputes or concerns you might have.

Customers are generally satisfied and provide positive reviews of EnergyAustralia, but not all customers are happy. EnergyAustralia customers are welcome to leave feedback and submit complaints. When you contact the EnergyAustralia complaints team they will get back in contact with you using the same method. Your complaint will be recorded, and won’t be closed until you express satisfaction with the EnergyAustralia complaints resolution.

There are a few easy ways to contact EnergyAustralia complaints:

• Call EnergyAustralia customer service
• Lodge an EnergyAustralia complaint using the online complaint form
• Submit a written complaint using the EnergyAustralia postal address
• EnergyAustralia Live Chat

If you feel your EnergyAustralia complaint has not been resolved by the energy provider, you can always review the EnergyAustralia complaint policy or contact your state’s local Energy and Water Ombudsman for free and fair dispute resolution services.