EnergyAustralia Billing and Payment Guide
Updated on
No matter your energy provider, you will eventually need to pay your energy bill. As a large energy provider in Australia, EnergyAustralia offers many different options for your energy bills and payments. Find ways to pay a bill with EnergyAustralia, bill payment processing fees, and financial help and support for your EnergyAustralia bills, in the guide below.
Ways to Pay Your Bill: EnergyAustralia Bill Payment Methods
The easiest way to pay your EnergyAustralia bill is through EnergyAustralia My Account where you can manage, update, and pay your bills online or with the EnergyAustralia app.
Otherwise, EnergyAustralia bill payment methods include direct debit, online, mail, BPAY, and in-person with AusPost. Find all EnergyAustralia bill payment methods and how to pay your EnergyAustralia bill, in the summary below.
| EnergyAustralia Payment Options | How to Pay an EnergyAustralia Bill |
|---|---|
| Credit Card | Go to energyaustralia.com.au/pay with your valid MasterCard®, Visa, or American Express® credit or debit card |
| Direct Debit | Set up an EnergyAustralia direct debit online or with My Account |
| BPAY | EnergyAustralia Biller Code can be found on your latest EnergyAustralia gas or electricity bill |
| Send cheque/money order with your payment slip to the address shown on your latest EnergyAustralia bill | |
| Australia Post | Pay your EnergyAustralia bill at any AusPost Office or visit postbillpay.com.au for more options |
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Pay a Bill with EnergyAustralia My Account
Your EnergyAustralia login can be used to access EnergyAustralia My Account which is the easiest way to pay and manage your EnergyAustralia bills.
With EnergyAustralia My Account, you can:
- View & pay EnergyAustralia bills online
- Set up EnergyAustralia direct debit
- Set up an EnergyAustralia bill payment plan
- Request an EnergyAustralia bill payment extension
- View past invoices and billing history
In addition to managing your EnergyAustralia billing and payments, your EnergyAustralia login can be used to update and manage other aspects of your account.
Access My Account with your EnergyAustralia login to:
- Track and manage your energy usage
- Organize your move with EnergyAustralia
- Check EnergyAustralia rates and change plans
- Update contact and personal details
What is EnergyAustralia Regular Pay?
If you’ve been an EnergyAustralia customer for at least 6 months, you’re eligible to pay your EnergyAustralia bills with Regular Pay.
With Regular Pay, your annual energy costs are averaged out and divided into regular payment instalments, allowing you to better manage your household budget and avoid bill shock, particularly during peak summer and winter months.
Not all EnergyAustralia customers are eligible for Regular Pay. In addition to needing to be an EnergyAustralia customer for at least 6 months, you cannot:
- Currently be part of an EnergyAustralia Hardship Program
- Have two or more broken payment plans on your account in the last year
- Have an outstanding account balance of $1,500 or more
- Have your account be overdue by 90 days or more
Over the course of your Regular Pay plan, EnergyAustralia reserves the right to adjust your payment amount if your energy consumption changes. EnergyAustralia will give you 14 days' notice in writing for any payment changes.
EnergyAustralia Bill Payment Processing Fees
Depending on the way you pay an EnergyAustralia bill, you might need to pay a processing fee.
The best method to pay your EnergyAustralia bill is direct debit. With EnergyAustralia direct debit bill payments, you will not need to pay a processing fee no matter the credit card or account you use.
EnergyAustralia bill payment processing fees include:
- 0.36% for bill payments done with Visa or Mastercard
- 1.50% for bill payments done with AMEX
- No fees for direct debit
Find a full summary of EnergyAustralia bill pay processing fees in the table below:
| EnergyAustralia Bill Pay Method | EnergyAustralia Bill Pay Processing Fee |
|---|---|
| Direct Debit | $0.00 |
| BPAY from Cheque or Savings account | $0.00 |
| Centrelink - CentrePay | $0.00 |
| Pay in person at an AusPost Office by cheque | $0.00 |
| Pay in person at an AusPost Office with cash | $0.00 |
| Pay by cheque through the mail | $0.00 |
| Visa or Mastercard payments | 0.36% |
| AMEX payments | 1.50% |
Having Trouble Paying an EnergyAustralia Bill?
Financial difficulties can happen to anyone, and if you find yourself having a hard time paying your EnergyAustralia bill, there is help available.
Whether you need a payment extension on your most recent energy bill, want to set up an instalment plan for ongoing bill payment management, or need further support, you can see what options are available to you below.
Request an EnergyAustralia Bill Payment Extension
If you need help with your most recent energy bill, you can request an EnergyAustralia bill payment extension.
It’s important to remember to request a payment extension as early as possible. You can request a payment extension either online through EnergyAustralia My Account, the EnergyAustralia App, or online with the payment extension form.
If you need more advice you can contact EnergyAustralia directly using Live Chat Monday to Friday, 8am - 8pm.
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How to Set Up an EnergyAustralia Payment Plan
If you need help managing your energy account and EnergyAustralia bill payments, you can set up a personalized EnergyAustralia instalment plan.
There are two EnergyAustralia payment plan options available.
- Pay your EnergyAustralia account in regular instalments
- Make payments on your EnergyAustralia account as you go, and pay the difference when you get your bill.
If you want to set up an EnergyAustralia payment plan, you will need to call EnergyAustralia at 133 466 to discuss the best option for you.
EnergyAustralia Energy Assist Program
If you’re facing ongoing financial hardship, you can contact EnergyAustralia to speak with them about their Energy Assist program.
When you call EnergyAustralia about their Energy Assist Program they will ask you:
- About your financial circumstances and reasons related to your financial hardship to assess your eligibility
- How much you’re currently able to pay
From there, EnergyAustralia will:
- Remove your accounts from credit and debt collection including the possibility of disconnection from EnergyAustralia and debt recovery
- Assist you with applying for government energy rebates or emergency energy payments
- Get you in contact with a financial counsellor
- Make sure you're getting the best EnergyAustralia rates
- Help with energy efficiency advice and ways to reduce your energy bill
Need more financial help or advice? If you need more help or advice, you can find a financial counselor in your state by calling 1800 007 007. In addition, you can also get in touch with your local Energy Ombudsman for additional support or resources.
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