EnergyAustralia Disconnection | Complete Disconnection Guide
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EnergyAustralia is one of the ‘big 3’ energy providers in Australia that offers gas and electricity plans for Australian customers. If you need to move house or happened to find a new energy provider, you need to know how to disconnect or cancel your EnergyAustralia account. We have created this guide with detailed information on how to disconnect your energy supply, any fees you may have to pay, and even how to cancel your EnergyAustralia account.
Organising your EnergyAustralia Disconnection
Disconnecting your EnergyAustralia account is a fairly simple process.
If you are an existing EnergyAustralia customer, you can easily disconnect your energy supply. Please provide EnergyAustralia with at least 2-3 business days to ensure that your disconnection is done on time. There are two easy ways that you can organise your Disconnection from EnergyAustralia, including:
- Via Your My EnergyAustralia Login Account: Once you access your EnergyAustralia online login account, head to the move home page. You will just need to pick a new gas or electricity plan, tell EnergyAustralia when you are moving and sign up for your new account at your new address. EnergyAustralia will then disconnect the gas or electricity at your old address and get it set up at your new residence.
- Call EnergyAustralia: You can book your energy disconnection over the phone by calling the EnergyAustralia moving house team at 133 466.
If you are a new EnergyAustralia customer, and you want to disconnect from your old energy provider, you can easily call them to let them know that you are moving out and switching energy provider.
If you need an urgent disconnection, you can call Energy Australia at 133 466.
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EnergyAustralia Disconnection Fee
While it is not definitive, you may be required to pay a disconnection fee when you disconnect EnergyAustralia. The disconnection fees are set by your energy distributor, not your energy provider. So, it does not matter who your energy retailer is, as the distributor, who is responsible for managing the oversight of energy usage in your area, decides what the cost of disconnection is. Whether you are required to pay EnergyAustralia disconnection fees depends on a variety of factors, including:
- Your location and energy distributor
- Whether you have a smart meter, which allows for a remote meter reading
- Whether this meter read is outside of normal business hours
- Whether you are disconnecting a gas or electricity supply
The fees generally range anywhere from $13 to $99 and depend on your specific circumstances. The disconnection fee will be reflected in your final energy bill. If you have further questions regarding the cost of disconnection, you can contact EnegyAustralia customer service to inquire about the exact price and figure out any other fees and charges you may have to pay.
Below is a breakdown of the general prices you can expect when disconnecting from EnergyAustralia, depending on the type of service and the state in which you live:
New South Wales: EnergyAustralia Disconnection Fees
| Distributor | Cost |
|---|---|
Electricity | |
| Ausgrid | $13.40 |
| Endeavour Energy | $45.65 |
| Essential Energy | $21.15 |
Gas | |
| Jemena | $12.43 |
| Australian Gas Networks Albury | $15.07 |
| Australian Gas Networks Murray Valley NSW | $15.07 |
| Australian Gas Networks NSW | $59.18 |
| Central Ranges Tamworth | $53.59 |
Victoria: EnergyAustralia Disconnection Fees
| Distributor | Cost |
|---|---|
Electricity | |
| Citipower | $41.95 |
| Powercor | $65.09 |
| Ausnet Services | $39.89 |
| Jemena | $81.35 |
| United Energy | $57.37 |
Gas | |
| Multinet | $7.95 |
| Australian Gas Networks (Metro) | $11.00 |
| Australian Gas Networks (Non-Metro) | $15.07 |
| Australian Gas Networks Mildura | $12.65 |
| Ausnet Services | $11.01 |
Queensland: EnergyAustralia Disconnection Fees
| Distributor | Cost |
|---|---|
Electricity | |
| Energex | $13.27 |
Gas | |
| Australian Gas Networks | $24.39 |
| APT Allgas | $60.50 |
Australian Capital Territory: EnergyAustralia Disconnection Fees
| Distributor | Cost |
|---|---|
Electricity | |
| EnovoEnergy | $40.73 |
Gas | |
| EnovoEnergy | $11.59 |
South Australia: EnergyAustralia Disconnection Fees
| Fuel type | Cost |
|---|---|
| Electricity | $53.37 |
| Natural gas | $12.65 |
Western Australia: EnergyAustralia Disconnection Fees
| Distributor | Cost |
|---|---|
Natural Gas (moving-in) | |
| Western Power | $15.85 |
Natural Gas (moving-out) | |
| Western Power | $60.79 |
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Disconnect EnergyAustralia Business
If you are an existing EnergyAustralia business customer, the procedure for disconnecting your business' gas or electricity is very simple. All you have to do is call EnergyAustralia at 1800 146 749 and they will arrange the disconnection at your old address and even arrange the connection at your new one. For business disconnections, please give EnergyAustralia six days before you need the disconnection to be finalised.
If you currently have another energy provider and are switching your business to EnergyAustralia, you will need to contact your current energy retailer to arrange the disconnection at your old location. Then, EnergyAustralia can easily handle the connection at your new address, you will just need to let them know three days in advance, and provide them with the following information:
- the address of your new business premise
- the date you want the electricity and gas connected
- your business name and contact numbers
- your ABN
You may be required to pay a disconnection fee, depending on the state in which your business is located and the specific energy plan that you have. Your energy distributor will decide whether they need to send someone out to do your final meter read, and the associated costs will be reflected in your final energy bill. You will receive your final bill after your relocation or disconnect is complete.
It is important to note again that the disconnection fees are determined by your energy distributor, not by EnergyAustralia. Below are the prices for EnergyAustralia business disconnection, according to the state in which your business operates and the type of service that you are disconnecting:
EnergyAustralia Business Disconnection Fees
New South Wales: EnergyAustralia Business Disconnection Fees
| Distributor | Cost |
|---|---|
Electricity | |
| Ausgrid | $13.40 |
| Endeavour Energy | $45.65 |
| Essential Energy | $58.40 |
Gas | |
| Jemena | $12.54 |
| Australian Gas Networks Albury | $15.07 |
| Australian Gas Networks Murray Valley NSW | $15.07 |
| Australian Gas Networks NSW | $59.18 |
| Central Ranges Tamworth | $53.59 |
Victoria: EnergyAustralia Business Disconnection Fees
| Distributor | Cost |
|---|---|
Electricity | |
| Citipower | $41.95 |
| Powercor | $65.09 |
| Ausnet Services | $39.89 |
| Jemena | $81.35 |
| United Energy | $57.37 |
Gas | |
| Multinet | $7.95 |
| Australian Gas Networks (Metro) | $11.00 |
| Australian Gas Networks (Non-Metro) | $15.07 |
| Australian Gas Networks Mildura | $12.65 |
| Ausnet Services | $11.01 |
Queensland: EnergyAustralia Business Disconnection Fees
| Distributor | Cost |
|---|---|
Electricity | |
| Energex | $13.27 |
Gas | |
| Australian Gas Networks | $24.39 |
| APT Allgas | $60.50 |
Australian Capital Territory: EnergyAustralia Business Disconnection Fees
| Distributor | Cost |
|---|---|
Electricity | |
| EnovoEnergy | $40.73 |
Gas | |
| EnovoEnergy | $11.59 |
South Australia: EnergyAustralia Business Disconnection Fees
| Fuel type | Cost |
|---|---|
| Electricity | $53.37 |
| Natural gas | $12.65 |
Western Australia: EnergyAustralia Business Disconnection Fees
| Distributor | Cost |
|---|---|
Natural Gas | |
| Western Power | $60.79 |
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EnergyAustralia Gas & Electricity Disconnection
If you need to disconnect your gas or electricity connection for a new gas meter installation, alterations to your supply, or removal, then you can fill out the gas removal and alteration application or the electricity supply and meter removal application. With these forms, you are giving EnergyAustralia the right to arrange for your distributor to remove your gas or electricity meter and/or service line at the address you provide. The completed form can be then sent to EnergyAustralia via one of the following methods:
- Via Email: [email protected]
- By Post: EnergyAustralia Gas New Connections, Locked Bag 14060, Melbourne City MC, VIC 8001,
- By Fax: 1800 654 295
Once EnergyAustralia receives your request, they will schedule a final meter read, and shortly after, you will receive your final energy bill. You may be charged extra fees for the disconnection or cancellation, and the amount will vary depending on your location, energy plan and specific circumstances.
If you need assistance with your application, or would like to speak to EnergyAustralia customer service, please give them a call at 1800 818 378, and they will be happy to assist.
For additional assistance with disconnecting your EnergyAustralia gas or electricity, you can email EnergyAustralia at one of the following addresses:
- Gas Email: [email protected]
- Electricity Email: [email protected]
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Cancel EnergyAustralia Account
Cancelling your EnergyAustralia account is a very simple process that involves the disconnection of your current address and no further arrangements with EnergyAustralia for a new energy plan.
If you’re an existing customer and would like to cancel your EnergyAustralia account, you can easily close your account via My EnergyAustralia login, or you can do it over the phone by calling the EnergyAustralia customer service phone number at 133 466.
If you are switching to another energy provider, all you have to do is let your new provider know, and they will get in touch with EnergyAustralia to ensure that your disconnection is taken care of and that your energy transition is seamless. Once your billing cycle ends with EnergyAustralia, your energy supply will then be transferred to your new provider. During the transition period, your energy supply will not be disrupted.
For business customers, you must call EnergyAustralia at 1800 116 762, Monday to Friday from 9.00am to 5.00pm. Or, you can email the business team at [email protected]
Disconnect EnergyAustralia FAQ
If I Move House, Can I Keep My Same EnergyAustralia Plan?
No, EnergyAustralia plans are not transferable when you move. If your current plan is available at your new address, you can sign up for the same plan, but the prices may change depending on your new location and the time of year. If you change your energy plan, such as moving house, adding a solar plan or changing your meter configuration, it is necessary to restart your energy plan.
If I Cancel EnergyAustralia During My Benefit Period, Do I have to Pay Any Exit Fees?
No, if you choose to change energy plans or cancel your current EnergyAustralia plan during the benefit period, you will not have to pay any exit fees. None of the EnergyAustralia gas or electricity plans have exit fees.
Can I Get an Energy Australia Same Day Connection?
Yes, EnergyAustralia guarantees power on the day that you move in. EnergyAustralia believes that customers should not have to worry about energy connections on moving day, so they make sure to handle it for you. EnergyAustralia will make sure that the power in your new home is on the day that you move in. If it's not, you can contact EnergyAustralia, as you are entitled to claim a $100 credit on your next energy bill. In order to benefit from this service, you are required to arrange the connection at least one business day prior to the move-in day at your new residence.
Will EnergyAustralia Disconnect My Energy If I Don’t Pay My Bill On Time?
EnergyAustralia may disconnect your energy supply if you fail to pay your bills on time. EnergyAustralia, along with all energy providers, are required to provide you with a notice that they may disconnect your energy supply if you are unable to pay your EnergyAustralia bills.
If you are struggling to pay your energy bills, you can get in touch with EnergyAustralia to discuss your options or read about their hardship program, EnergyAssist. This program provides designated assistance to customers who are struggling to pay their EnergyAustralia bills. Don't hesitate to reach out to EnergyAustralia to discuss joining the hardship program or signing up for a payment plan.
Why Was My EnergyAustralia Account Disconnected?
If you encounter a problem with your energy connection, or if EnergyAustralia disconnected your account without your knowledge, please get in touch with EnergyAustralia as soon as possible. You can contact the moving house team to speak to the disconnection specialists at 133 466.
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