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Relocating Your Internet When Moving House

Alongside organising your move, getting your energy connection set up, and making sure you have everything you need for the day of your move, making sure you have an internet connection is definitely one of the most important things when it comes to a new house. No one wants to get to their new house, only to realise that after a full day of moving you can’t sit down and relax with some Netflix. Thankfully, it’s a pretty straightforward process to organise your broadband relocation at a new address. For more information about moving house and broadband, continue reading more below.


What type of broadband connection is available at your new home?

The first step to moving house and setting up your broadband is seeing what type of connection is available. With the rollout of the National Broadband Network, which now covers over 99% of the population, you’ll most likely be able to keep the same broadband plan you already have. However, this might not always be the case.

If you’re moving to regional or rural Australia, you might not be able to connect to the NBN using a fixed-line service. Instead, you might instead need to choose Fixed Wireless NBN which uses radio signals to transmit data from your home to the NBN network or even Satellite NBN with SkyMuster™.

Alternatively, there is also the option of home wireless broadband, which utilises the mobile broadband network (the same network you use to connect your phone to the internet). While most home wireless broadband is still on the 4G network, the rollout of 5G means faster download speeds on more devices, making it comparable to the fastest NBN speeds.

If you don’t know what type of broadband or NBN connection you have at your new address, you can check online with the broadband provider of your choice.

Broadband and NBN relocation with your current ISP

If you’re able to keep your current broadband connection and plan when moving house (and with the NBN covering most of Australia, it’s more than likely you can), and you want to stay with your current broadband service, you’ll need to contact them and let them know you’re moving. Often, this can be done either online, or over the phone. Make sure to give your broadband provider plenty of time to get your relocation setup, ideally 2-3 weeks before you move. This gives them ample time to check and make sure you can get connected at your new address, and get a technician out there if necessary.

While there are so many ISPs in Australia, it’s more than likely that you get your broadband service from one of the largest in the country. These include Telstra, TPG, Optus, and Aussie Broadband. Below you can find some of the potential fees you might encounter when relocating your broadband service with them.

If you’re moving into a new build, or somewhere not yet connected to the NBN, you might need to pay an NBN New Development Charge of $300 to get the NBN to your house. This is outside of any relocation or activation fees your ISP might charge you.

Telstra moving house

As the largest broadband provider in Australia, Telstra offers different relocation services for their customers moving house, depending on what they need. If you choose to self-install your Telstra broadband and home phones, you will need to give Telstra at least two business days before moving. However, if you need a technician to come out and professionally install your equipment, you will need to give Telstra at least seven business days’.

Want to book your move with Telstra? Check what broadband is available at your new address and sign in with your Telstra ID online to begin the moving process.

Telstra broadband relocation services
Standard
$89
$0 until 31 June 2021
  • Self installation
  • Broadband + all Telstra home phones reconnected
Premium
$240
  • In-house technician visit
  • Broadband + one Telstra home phone reconnected
  • Connect 5 eligible devices to your wifi
Platinum
$399
  • Get all your tech connected + ongoing support
  • Broadband + one Telstra home phone reconnected
  • In-house technician visit
  • One month helpdesk support

You might not need a Telstra technician to come out and help you with the relocation. After you’ve booked your move, they’ll let you know within 48 hours if you’re going to need a technician or not.

TPG Group: Moving house with TPG, iiNet, or Internode

Collectively, TPG Group is the second largest broadband provider in Australia, with TPG, iiNet, and Internode all part of this group. If one of these companies is your ISP, you can find out more about their relocation fees below.

TPG moving house

Depending on the type of contract you have with TPG, and where you’re moving, you might have to pay a relocation fee when moving house. It’s best to let TPG know as soon as possible you wish to relocate your services with them, as NBN can take up to 10 business days, while FTTB broadband can take anywhere from 10 to 20 business days.

TPG broadband relocation fees
Service Inside contract Outside contract
NBN No lock-in contract: $99.95 + $99 cancellation
6-month contract: $0
No lock-in contract: $99.95
6-month contract: $0
FTTB $0 $0

If you want to move house with TPG, you can either submit an online relocation request, request a callback from TPG’s Moving Home Team, or simply call 1300 865 124

iiNet moving house

iiNet makes it easy to relocate your NBN services with their iiNet Movers Team. iiNet has a $0 activation fee on NBN and Ultra FTTB broadband plans at your new address, and there are no contract-break fees when you relocate. You can organise your move with iiNet either online, or by calling 1300 541 741, just make sure to give them at least two weeks to get your service relocated.

Moving house with Internode

Internode is another broadband provider that offers $0 activation fees for NBN and home wireless broadband, and no contract-break fees when relocating with your existing Internode service (however there might be a setup fee if you’re on a month-to-month contract). All you need to do to move house with Internode is call 1300 308 490 or request a relocation online, at least 2-3 weeks before you move.

Optus moving house

While there are no charges or fees associated with a standard broadband relocation with Optus, you might need to pay for professional installs or additional services such as a new phone number. You can organise your move with Optus online by signing into your Optus Account or calling 1300 555 241.

Moving house with Aussie Broadband

Like most other ISPs, Aussie Broadband doesn’t charge relocation or activation fees when you move to a new home and keep your Aussie Broadband service. All you need to do to organise your move with Aussie Broadband is sign into your Aussie Broadband My Aussie account and set up your relocation online or call 1300 880 905 as soon as you know the date of your move.

Changing broadband providers or plans when moving home

Whether you’re looking for a new internet plan and provider, or your current one doesn’t offer services to your new address, it’s always a good idea to compare broadband plans when moving house for cheaper, faster, and better deals. If you’re looking to switch to a new ISP:

 Check your current contract: See if you have any contract-break fees associated with your current broadband plan. Depending on the amount of time left on your contract, it might make more sense to stick with your current plan and switch later.Luckily, if you have a month-to-month contract, you can switch and change at any time.

 Consider your broadband connection type: Do you want to connect to the NBN? Can you connect to the NBN? If not, what alternatives can you connect to? Consider home wireless broadband, mobile broadband, or Satellite NBN with SkyMuster™, depending on where you’re moving to, if the National Broadband Network is unavailable.

 Compare plans: It’s important to consider not only the monthly costs with your new broadband plan, but also what upfront fees you might need to pay. This may include an activation fee, setup fee, modem fee, or delivery fee. While longer contracts (12, 24, or 36 month contracts) might waive some of these, if you’re unsure you’ll be able to stick with this contract for the entire duration, it might make more sense to choose a month-to-month plan and pay the additional fees upfront. 

 Contact your new ISP: Sign up for your new broadband provider online or over the phone. You’ll be able to give them your move-in date, so you have a broadband connection on day one of your new home.

Not sure where to start? Compare internet offers in Australia to find the cheapest internet deals for your new home

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