More Telecom | Discover More Mobile Plans, Reviews & Contact

More Telecom, the sister company to Tangerine Telecom, is an excellent telecom provider in Australia, known for their excellently prices mobile and internet plans. If you would like to sign up for a More Telecom plan, and you aren't sure which one to pick, you have come to the right place. Keep reading more below to learn about More Telecom NBN plans, mobile plans, how to pay your bill and how to get in touch with their customer service team.

About More Telecom

More Telecom is a leading internet service provider offering nbn and mobile plans, along with business-grade Ethernet and phone solutions. Established in 2013, More Telecom has rapidly emerged as a key player in the Australian telecommunications industry. As an Australian-owned company, it operates from its headquarters located in South Melbourne.

More Telecom Network

More Telecom mobile plans are on the Telstra Mobile Network, which means any More mobile plan offers similar coverage and speeds to what you can expect with an Telsltra mobile plan.

More Telecom Runs on the Telstra Mobile Network The Telstra 4G & 5G Network covers around 97.9% of the Australian population.

More's mobile network provides download speeds that vary depending on the technology. For 5G plans, download speeds range from 10Mbps to 250Mbps, with typical upload speeds of 1 to 40Mbps. On 4G plans, download speeds typically range from 5 to 180Mbps, with upload speeds of 1 to 40Mbps. Meanwhile, on 3G, download speeds typically range from 1.1 to 20Mbps, with upload speeds of 300kbps to 3Mbps. It's important to note that actual speeds may vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, and hardware/software configurations.

More Mobile / SIM Plans

More Telecom has access to the Telstra 4G and 5G network, which are the fastest and most extensive networks in Australia. However to access any 4G or 5G network you must have a 4G/5G enabled device and a plan that allows you access to the network.

Currently, More Telecom is offering 4G access on all of their plans, and 5G access on several of their mobile plans as well as some of their mobile broadband plans. If you’re interested in More Telecom's network access, check to be sure that 4g & 5G are available in your area.

Each More Telecom mobile SIM plan comes with the following benefits:

• No lock-in contracts
• Exclusive offers for CommBank customers^
• eSIM ready
• Travel pack add-ons

See all of the More Telecom mobile plans, rates and information in the table below:

Below, you can see the all the different add-ons that you can purchase for your More Telecom mobile plan:

More Mobile Broadband Plans

Mobile broadband is a service that lets you access the internet and other data services using a wireless connection, typically with a tablet or mobile broadband device. With a More Mobile Broadband Data Plan, you get a monthly data allowance to use within Australia. You can either buy a mobile broadband device from More Telecom directly or use your own compatible device. Mobile broadband is great for when you're out and about and can serve as a backup if your fixed broadband service has issues. Keep in mind that mobile broadband is solely for internet access and cannot be used for phone calls or messaging.

More Business Mobile Plans

More Telecom offers many different types of products and plans for business customers. They offer great options for businesses such as data plans, mobile plans and even phone plans. All business plans have no lock-in contract options available and there is always 7-day technical support available. Below are all the More Business plans and you can find additional information online about More business phone plans.

More Recharge & Activate

You can easily recharge your mobile plan online through your More Telecom login account. Simply click the link for your More Telecom online account. You can recharge your current mobile plan for $12.50, giving you an extra 3GB of data. You can add this data add-on to your plan as a one-time purchase or set it to recur automatically until you decide to cancel. If you choose the recurring option, it will renew up to 5 times per billing cycle whenever you run out of data. Any unused data from the add-on will expire at the end of each billing period.

In terms of activation, once you receive your More Telecom SIM card (generally in 1-2 business days) you will need to activate your mobile phone plan online. When activating your More mobile phone plan, you will need a valid form of identification. According to Australian law, an identity check is required of all mobile phone operators. When you activate your SIM card, you’ll be able to set up your More Telecom account and payment details.

If you're moving your current mobile number, make sure to keep your old SIM card in your phone. More Telecom will need to send you a verification PIN before activating your new SIM card. After your new SIM card is activated (when your phone shows SOS mode), you can switch SIM cards.

Contact More Telecom 

If you’re looking to contact More Telecom Customer service Team, your best bet is to call them directly at 1800 733 368 or find their online Live Chat.

In addition to calling the phone number listed above, More Telecom customers can also use any of the following methods to get in touch with More Telecom customer service:

• Call 1800 733 368 for general customer service or sales betweekn 8:30am – 6pm (Weekdays) AET
• Use the live chat in the bottom righthand corner of the website for 24-hour technical support Monday to Friday, or from 8am - 8pm Saturday to Sunday
• Contact via WhatsApp on +61480096696 - not suitable for time sensitive requests or billing matters
• Send an email to: [email protected]
• Send a letter to More Telecom Pty Ltd Lv 6. 132-136 Albert Road, South Melbourne VIC 3205, Australia

Below, you can see a table of all the different More Telecom phone numbers and contact methods:

More Telecom Online Account As a reminder you can use your More Telecom login details with the online portal to manage your account, More Telecom plan(s), and personal details.

More Telecom Complaints

If you have an issue or problem to report with your More Telecom product or plan, you can easily get in touch with More customer service by calling 1800 733 368. You can also submit a formal request by filling out the online complaint form on their website. The form will ask for your name, customer number, phone, email address, the type of complaint and require that you describe your issue. More Telecom aims to get back to customers who fill out this form within a timely manner.

Customers can also send an email to More Telecom to the complaints department at: [email protected].

Cancel More Telecom

Since More Telecom internet plans come with no lock-in contract, you’re free to cancel your service at any time. To cancel your mobile or NBN plan, here’s what you need to do:

• Log in to our customer portal with your account number, email address, and password
• Once logged in, select "Cancel NBN Service" from the menu
• Fill out the form with details like the address of the NBN Service to cancel, reason for cancelling, and the desired cancellation date
• Read and agree to the terms
• Click on Submit

Once you click submit, your cancellation request will then be sent to the More Telecom team. Depending on your preferred cancellation date or if you need it done immediately, it may take 24 to 48 hours to complete. More Telecom customer service representatives will send you a confirmation once the cancellation has been received and processed.

More Telecom Review

Customers’ generally see More Telecom as a consistent and reliable provider.

ProductReview customers give More Telecom a 4.1 out of 5 stars, with 78% of the reviews being very positive.

In our research into More Telecom reviews across the web, there seems to be mixed feelings about More.

Some customers, like Roger A., have an excellent experience with their More Telecom products, and find the customer service team incredible, frequently mentioning them by name. Roger A. says in their 5-star review of More Telecom:

Very fast Internet for an incredible price! Genuinely a great company, and very easy to work with. Absolutely amazing customer service! The agent I spoke with Vincent Was extremely kind, Caring And genuinely wanted to help. He went over and above, in assuring me that my Internet will be fixed. He had by Internet, running with a matter of minutes!! I am a new customer and I am extremely happy. Thanks to Vincents incredible work - He is truly an asset & Exemplifies everything great about wonderful Customer Service.

Sam from Sydney, says in their 1-star More Telecom review: 

I stayed with this company for about one year. In general it's OK. Recently I found a better deal and cancelled the service one day before the day I was billed. However, the next day they still charged me. I contacted the customer service and they couldn't refund me. Their explanation is the billing cycle start date is 15 days earlier than the payment day for this 'prepaid' service. And the company's policy is that there is no full or partial refund if you cancel the service earlier. My understanding is that for 'prepaid' plan, the service starts on the day I pay. Apparently this is not what they think and do. I thought this is dodgy when a customer leaves and they charge you for another month. I'll stay away with this company.

It’s hard to say whether More Telecom is a good telecom provider or not, as everyone’s experiences are different. When comparing and switching telecom providers, it’s important to do your own research to find the best telecom plan for you and comparison services like Selectra can help.