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Mate offers some of the cheapest NBN plans & mobile SIM plans in Australia
MATE, one of Australia’s newer telecommunication providers, has promised simple and friendly service since 2014. For more information about MATE, and everything they offer, continue reading below.
Overview of MATE
Australian-based MATE is a telecommunications company that provides mobile and broadband services to customers across Australia. Since its start in 2014, MATE has striven to provide its customers with friendly, local, service and simple plans that include unlimited data and no lock-in contracts.
Founded by twin brothers Dave and Mark Fazio, and Jonathan Dundovic, the small ISP startup has grown in excess of 3000% and now provides service to more than 35,000 Australians across the country.
MATE Network Coverage
MATE is an MVNO and uses parts of the Telstra network. Telstra covers over 98.8% of the population with its network, with most coverage around major cities along the southern coast and additional coverage in smaller areas in the Northern Territory and regional areas. Within the next six months, Telstra hopes to expand its network to include more 4G service to metropolitan areas.
Reviews of MATE
Overall, MATE has good online reviews. Customers cite easy signup and setup with broadband, fast speeds, and minimal dropouts. In the past, customers reported problems with communicating with MATE customer service, but MATE has worked to resolve these issues and more recently, customers have been citing that they receive fast service and their issues are fixed in a timely manner.
MATE Internet Plans
MATE offers three plans for customers interested in standalone NBN. All MATE NBN plans come with no lock-in contracts and unlimited data, as well as no setup fee, and fee-free plan changes. In addition, MATE offers all new customers a one-month, risk-free guarantee.
Use Discount Code MATE30 or RIPPER20 MATE is offering an excellent discount on all NBN plans where customers save $30 a month for the first 6 months! This offer is available until November 30th, 2024.
Mate Crikey Plan
First 6 Months at
$40
/ month
Then $70 / month
Plan Benefits
- Best for 2 - 4 users
- Emails + Browsing
- Music Streaming
- SD Video Streaming
- Unlimited Data
- 25 Mbsp Download Speed
Switch & Save with Selectra
Mate Ripper Plan
First 6 Months at
$60
/ month
Then $80 / month
Plan Benefits
- Best for 4 - 6 users
- Emails + Browsing
- Music & HD Video Streaming
- Playing Online Games
- Unlimited Data
- 49 Mbsp Download Speed
Switch & Save with Selectra
Mate You Beaut Plan
First 6 Months at
$70
/ month
Then $100 / month
Plan Benefits
- Best for 6+ users
- Emails + Browsing
- Best Plan for Upload Speeds
- HD & 4K Video Streaming
- Online Gaming
- Unlimited Data
- 97 Mbsp Download Speed
Switch & Save with Selectra
Mate Fair Dinkum Plan
First 6 Months at
$85
/ month
Then $115 / month
Plan Benefits
- Best for 6+ users
- Downloading & Uploading Large Files
- Cocurrent 4K Video Streaming
- Playing Online Games
- Unlimited Data
- 231 Mbsp Download Speed
Switch & Save with Selectra
Customers can bring their own modem when switching to MATE or can purchase a TPINK NBN-ready modem through MATE for $165 at sign-up. Customers who choose to bring their own modem will need to make sure it is compatible with ADSL or NBN, with VDSL capabilities for Fibre-to-the-Node or Fibre-to-the-Basement connections.
Want to bundle?MATE offers customers the opportunity to bundle NBN with any mobile or home phone plan to save $10 on their monthly bill.
How to Move with MATE
Existing broadband customers moving with MATE will need to follow the same procedure as cancelling an account and then reopening a new account at their new address. You can call MATE customer service at 13 14 13 to let them know when you would like your service cancelled at your current address, and re-opened at your new address.
It is advised you do this as soon as possible, as connecting your new home to broadband could take two or more weeks, depending on the connection.
Want to Cancel Your MATE Account?
Since MATE mobile and broadband plans come with no lock-in contract, you are free to cancel your MATE plan at any time. Simply call 13 14 13 to get in touch with MATE customer service.
Customers should note that MATE does not offer pro-rata refunds or credits if an account is cancelled mid-billing period.
Contact MATE Customer Service
MATE offers Australian-based customer service, including phone, email, and live chat support available during business hours Monday to Friday 8:30am to 7:00pm, and Saturday to Sunday between 9:00am to 5:00pm . Customers can call MATE customer service at 13 14 13 to speak with an Australian-based customer service representative.
Alternatively, customers can email [email protected] or find live chat support online.
Posted mail can be sent to MATE at:
MATE
340 Victoria Street
Wetherill Park NSW 2164
Australia
Pay a MATE Bill
Unlike many other providers, MATE only accepts direct debit from a credit or debit card for bill payments. MATE utilizes anniversary billing, which means every month you are billed on the date your account was first activated (if your account started on the 17th of June, the 17th of every month is when your bill payments are due).
MATE sends out your invoice in advance, and payment is due 14 days after the invoice is issued. If you have any trouble paying your bill, contact MATE customer support at 13 14 13 or [email protected] to work out a payment plan or extension.
If there are any issues with debiting your account, MATE will send you an SMS and email stating your account is overdue. After the initial attempt to debit your account, MATE will try again after four days. If after eight days your payment still has not processed, your services may be suspended or disconnected until payment is made.
If you would like to update your direct debit payment method, you can do so by calling MATE customer service at 13 14 13 or by logging into your myMATE customer account and clicking “Update Credit Card”.
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