MATE is one of Australia's newer telcos, promising simple and friendly local service since 2014. Founded by twin brothers Dave and Mark Fazio with Jonathan Dundovic, the startup has grown more than 3000% and now serves over 35,000 Australians. Read on for MATE plans, coverage, promotions, contact and billing details, then compare before you sign up.
Since 2014
Australian telco
Unlimited
data on NBN
No contract
leave any time
1 month
money-back guarantee
Australian-issued cards only. As of July 2025, MATE accepts only Australian-issued cards (Mastercard, VISA, AMEX, etc.). Existing accounts using an international card need to update to an Australian-issued card as soon as possible.
Everything MATE internet
Jump straight to what you need: NBN plans, network coverage, current promotions, contact and account help, billing and moving.
Fixed-line NBN
MATE offers five standalone NBN plans, all with no lock-in contracts and unlimited data, plus no setup fee and fee-free plan changes. New customers get a one-month, risk-free guarantee. You can bring your own ADSL- or NBN-compatible modem (with VDSL capability for Fibre-to-the-Node or Fibre-to-the-Basement connections), or buy a TP-Link NBN-ready modem through MATE for $165 at sign-up.
Bundle and save. MATE lets you bundle any NBN plan with a mobile or home phone plan on the same account to save $10 on your monthly bill. With the BEIN30 or MATE30 code you can save up to $180 over 6 months and get beIN Sports included.
Network
MATE is an MVNO that uses parts of the Telstra network, which reaches over 98.8% of the population, with most coverage around the major cities along the southern coast plus additional coverage in the Northern Territory and regional areas.
Overall, MATE has good online reviews. Customers cite easy signup and setup with broadband, fast speeds and minimal dropouts. Earlier reports of slow customer service have improved, with recent customers noting fast service and timely fixes.
Current offers
Here is a reminder of the current promotions available to customers. Check the MATE website for the full list of inclusions and terms and conditions.
| Offer | What you get |
|---|---|
| MATE30 | $30 off for the first 6 months on selected NBN plans |
| RIPPER20 | $20 off for the first 6 months on Ripper 50/20 & Fixed Wireless plans |
| BEIN30 | $30 off for the first 6 months plus a beIN SPORTS CONNECT subscription |
| BEIN20 | $20 off for the first 6 months plus a beIN SPORTS CONNECT subscription |
| BEIN | A beIN SPORTS CONNECT subscription on any MATE mobile plan activation |
| Bundle & save | Bundle any MATE NBN plan with a MATE mobile plan on the same account for $10 off your NBN plan every month |
| 1-month money-back | If you are not satisfied in the first month, MATE refunds your full NBN plan fee |
There are also two exclusive mobile plans available. Offers and availability are subject to change; confirm current promotions when you sign up.
Get in touch
MATE offers Australian-based phone, email and live chat support, Monday to Friday 8:30am to 7:00pm and Saturday to Sunday 9:00am to 5:00pm.
Call 13 14 13 to speak with an Australian-based representative, or email [email protected]. Postal mail: MATE, 340 Victoria Street, Wetherill Park NSW 2164, Australia.
Through your secure myMATE account you can manage your internet and mobile plans from desktop or mobile, anytime:
Pay, move, cancel
MATE only accepts direct debit from a credit or debit card and uses anniversary billing, so you are billed each month on the date your account was activated. Invoices are issued in advance, with payment due 14 days later. After a failed debit MATE retries after four days; if unpaid after eight days your service may be suspended.
Moving with MATE follows the same process as cancelling and reopening an account. Call 13 14 13 to set the cancellation and reconnection dates. Do this as soon as possible, as connecting a new home can take two or more weeks depending on the connection.
Because MATE mobile and broadband plans have no lock-in contract, you can cancel at any time by calling 13 14 13. Note that MATE does not offer pro-rata refunds or credits if you cancel mid-billing period.
Common questions
MATE offers five standalone NBN plans, all with no lock-in contracts, unlimited data, no setup fee and fee-free plan changes. New customers get a one-month, risk-free guarantee. You can bring your own ADSL- or NBN-compatible modem (with VDSL capability for Fibre-to-the-Node or Fibre-to-the-Basement), or buy a TP-Link NBN-ready modem through MATE for $165 at sign-up.
MATE is an MVNO that uses parts of the Telstra network, which covers over 98.8% of the population, with most coverage around the major cities along the southern coast plus additional coverage in the Northern Territory and regional areas.
Overall, MATE has good online reviews. Customers cite easy signup and setup with broadband, fast speeds and minimal dropouts. Earlier reports of slow customer service have improved, with more recent customers noting fast service and timely fixes.
MATE offers Australian-based phone, email and live chat support, Monday to Friday 8:30am to 7:00pm and Saturday to Sunday 9:00am to 5:00pm. Call 13 14 13, email [email protected], or use live chat online. Postal mail goes to MATE, 340 Victoria Street, Wetherill Park NSW 2164, Australia.
MATE only accepts direct debit from a credit or debit card. It uses anniversary billing, so you are billed each month on the date your account was activated. Invoices are issued in advance and payment is due 14 days later. After a failed debit, MATE retries after four days; if payment has not processed after eight days your service may be suspended or disconnected. Note that as of July 2025, only Australian-issued cards are accepted.
To move home, you cancel your account at the current address and reopen a new one at the new address by calling 13 14 13; allow two or more weeks for the new connection. Because MATE plans have no lock-in contract, you can cancel at any time on the same number, though MATE does not offer pro-rata refunds or credits for cancelling mid-billing period.
MATE keeps things simple and friendly, but it is worth checking the alternatives. Compare MATE against the major providers and challenger telcos that cover your address to find the plan that fits how you actually use the internet.
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