Satellite Small
25GB peak / 25GB off-peak
$55 / mth
Unlimited data
- Sky Muster satellite
- Unmetered selected uses
- Peak 7am to 1am
Provider overview
Provider overview
Southern Phone internet: NBN & regional broadband
Southern Phone (also known as Southern Phone Company) offers award-winning telecommunications services to regional customers across Australia. Owned by AGL Energy, it delivers NBN, satellite and home wireless broadband. Read on for Southern Phone plans, network coverage, account help and contact details, then compare before you sign up.
NBN + satellite
internet types
98.8%
population reach
Owned by AGL
since 2019
Regional
focus since 2002
Everything Southern Phone internet
Explore Southern Phone
Jump straight to what you need: NBN, satellite and home wireless plans, signing up and moving, reviews and contact.
Who they are
Overview & coverage
Southern Phone is an Australian regional telecommunications company that has offered regional broadband and mobile services since 2002. First established by local councils in New South Wales to give regional and remote Australians telecommunications solutions, it has since provided more than $14.8 million in dividends to the local councils who are shareholders.
Southern Phone offers regional support to communities through grants and schemes, including donating $25,000 per year to each of its local council shareholders for community groups, and a STEM scholarship program first launched in 2017.
In 2019, Southern Phone was bought by AGL Energy and is now a wholly owned subsidiary. It uses the Optus 4G network to deliver broadband and mobile services. By using both the Optus and Telstra networks, Southern Phone reaches over 98.8% of the Australian population.
Fixed-line NBN
Southern Phone NBN
Southern Phone NBN plans are available wherever NBN has been rolled out. If you already have an NBN connection at home, you can choose from one of three Southern Phone NBN speed tiers, all of which come with unlimited data so you do not need to worry about your usage.
Satellite broadband
Southern Phone satellite broadband
With NBN Sky Muster, Southern Phone gives regional and remote Australians fast, reliable satellite broadband. Choose how much data you want per month, split between peak (7am to 1am) and off-peak (1am to 7am) usage, with unmetered data for selected uses such as email, web browsing and smartphone updates.
Satellite Medium
50GB peak / 50GB off-peak
$70 / mth
Unlimited data
- Sky Muster satellite
- Unmetered selected uses
- Off-peak 1am to 7am
Satellite Large
100GB peak / 100GB off-peak
$95 / mth
Unlimited data
- Sky Muster satellite
- Unmetered selected uses
- Highest data tier
Indicative pricing for comparison only, subject to change and availability at your address. Confirm current pricing when you sign up.
Home wireless broadband
Southern Phone home wireless
No NBN connection? Southern Phone home wireless broadband sets up easily without a technician or installation. Just plug in your modem for instant access to the Optus 4G network. It comes on a 24-month term, with a plan to suit your household.
Home Wireless Unlimited
Optus 4G network
$60 / mth
24-month term
- Unlimited data
- No technician install
- Plug-and-play modem
Joining or moving
Sign up & moving home
Signing up
Sign up for Southern Phone broadband or mobile plans online. Signing up requires a credit check, which includes your employment status and a valid driver\'s licence. For NBN orders you also need to supply a mobile phone number in case an appointment is required to connect you.
Moving house
Moving is easy for new and existing customers. New customers simply indicate on their online order that they need a connection at their new address. Existing customers fill out a relocation request form. A minimum relocation fee of $59 applies, and may be higher depending on the connection available at your new home.
What customers say
Southern Phone reviews
Customer reviews of Southern Phone are mixed, with Product Review customers giving Southern Phone 1.6 out of 5 stars.
What customers like
Happy customers note few dropouts, which are quickly fixed after contacting customer service.
Common gripes
Displeased customers report being overcharged at times and finding it difficult to reach the right department or team to resolve an issue.
Cancelling your account
To cancel a Southern Phone service, including mobile or broadband plans, call customer service on 13 14 64 from 8am to 8pm, Monday to Sunday. If you cancel a contract before it finishes, you will need to pay any remaining amount due or an early termination fee. This can include broadband contracts, a mobile phone payment plan or any bundled services.
Common questions
A Selectra expert answers your most common Southern Phone questions
Southern Phone is a regional Australian telecommunications company offering internet, NBN, satellite, broadband and mobile services nationwide, with a focus on regional and remote communities. It was first established by local councils in New South Wales in 2002 and was bought by AGL Energy in 2019.
Southern Phone provides NBN broadband, satellite internet, home wireless broadband and mobile phone services. By using the Optus 4G network together with the Telstra network, it reaches over 98.8% of the Australian population.
Call Southern Phone on 13 14 64 between 8am and 8pm daily. You can also email [email protected] or use live chat and account management on their website. See our Southern Phone contact page for every number.
To start or cancel a plan, call 13 14 64 or visit southernphone.com.au. New customers can sign up online (a credit check applies). Existing customers wanting to relocate should submit an online relocation request form; a minimum relocation fee of $59 applies and may be higher depending on the connection at your new home.
You can pay via My Account online, BPAY, direct debit, Centrepay, Post BillPay or by mailing a cheque. Direct debit is recommended. Payment extensions and assistance are available through customer service.
Southern Phone's corporate offices are based in Moruya (NSW), Bendigo (VIC) and Melbourne, providing support and oversight across Australia.
Complaints and feedback can be submitted by calling 13 14 64, emailing [email protected], or using the complaints form on their website. Written complaints can be sent to PO Box 125, Bendigo Central VIC 3552.
Southern Phone customer support is available 8am to 8pm, 7 days a week, except public holidays.
100% free
Compare
NBN plans
Independent comparison
Is Southern Phone the best NBN plan for your home?
Southern Phone is a good fit for regional homes, but it is not your only option. Compare it against the major providers and challenger telcos that cover your address to find the plan that fits how you actually use the internet.