Sign Up for Southern Phone Internet & Mobile Today
Southern Phone offers great prices on NBN, Mobile and home wireless broadband plans - save more when you bundle all three
Southern Phone (also known as Southern Phone Company), offers award-winning telecommunication services to regional customers across Australia. Discover all of Southern Phone’s internet and mobile offers, including NBN bundles and satellite broadband, by reading more below and discover if Southern Phone is your new broadband provider, today.
Overview of Southern Phone and Coverage Map
Southern Phone is an Australian regional telecommunications company that has been offering regional broadband and mobile services to customers since 2002. First established by local councils in New South Wales in order to provide regional and remote Australians with telecommunications solutions, it has since provided more than $14.8 million in dividends to local councils who are shareholders of the company.
Southern Phone offers regional support to communities through a number of grants and schemes, including donating $25,000 per year to each if its local council shareholders for community groups in each region and a STEM scholarship program first started in 2017.
In 2019, Southern Phone was bought by AGL Energy and is now a wholly-owned subsidiary of the company.
Southern Phone uses the Optus 4G network to deliver broadband and mobile services to its regional customers. By utilizing both the Optus and Telstra networks, Southern Phone is able to deliver mobile network coverage to over 98.8% of the Australian population.
Southern Phone Internet Services
Southern Phone offers a variety of home broadband services to help everyone in Australia connect to fast, reliable, broadband. Whether you have an NBN connection or need satellite or wireless broadband services, Southern Phone has it.
Southern Phone NBN
Southern Phone NBN plans are available to Australians where NBN has been rolled out. If you already have an NBN connection to your home, you can choose from one of three Southern Phone NBN plan speeds, all of which come with unlimited data so you don’t need to worry about your internet usage.
Southern Phone NBN Basic Plan
First 6 Months at
$45
/ month
Then $59 / month
Plan Benefits
- Best for 1 - 2 people
- Emails + Browsing
- SD Video & Music Streaming
- Unlimited Data
- 25 Mbsp Download Speed
Switch & Save with Selectra
Southern Phone NBN Standard Plan
$79
/ month
Plan Benefits
- Best for 3 - 4 people
- Emails + Browsing
- HD 1080p Video Streaming
- Working from Home
- Online Gaming
- Unlimited Data
- 50 Mbsp Download Speed
Switch & Save with Selectra
Southern Phone NBN Fast Plan
First 6 Months at
$65
/ month
Then $89 / month
Plan Benefits
- Best for 5+ people
- Emails + Browsing
- 4K Video & Music Streaming
- Downloading Large Files
- Unlimited Data
- 100 Mbsp Download Speed
Switch & Save with Selectra
Southern Phone SuperFast NBN Plan
First 6 Months at
$75
/ month
Then $95 / month
Plan Benefits
- Best for 5+ people
- Emails + Browsing
- Concurrent 4K & 8K Video & Music Streaming
- Fast Downloading for Game Updates & Files
- Unlimited Data
- 250 Mbsp Download Speed
Switch & Save with Selectra
Southern Phone UltraFast NBN Plan
First 6 Months at
$85
/ month
Then $105 / month
Plan Benefits
- Best for 5+ people
- Emails + Browsing
- Concurrent 4K & 8K Video & Music Streaming
- Fastest Downloading for Game Updates & Files
- Unlimited Data
- 650 Mbsp Download Speed
Switch & Save with Selectra
Southern Phone Satellite Broadband
Southern Phone, with NBN Sky Muster, provides regional and remote Australians with access to fast, reliable satellite broadband. Choose how much data allowance you want per month, which is then split between peak (7am to 1am) and off-peak usage (1am to 7am) and enjoy unmetered data usage for certain website uses such as email, web browsing, or smartphone updates.
| Satellite Small | Satellite Medium | Satellite Large |
|---|---|---|
| $55 / month Unlimited Data (25GB peak / 25GB off-peak) | $70 / month Unlimited Data (50GB peak / 50GB off-peak) | $95 / month Unlimited Data (100GB peak / 100GB off-peak) |
Southern Phone Wireless Broadband
If you don’t have an NBN connection, Southern Phone wireless broadband allows for easy home broadband setup without the need for installation or a technician. Simply plug in your Southern Phone wireless broadband modem and get instant access to the Optus 4G network. Southern Phone wireless broadband comes with a 24-month contract term, has two plans available, so you can choose the right amount of data for your household.
| Home Wireless Unlimited |
|---|
| $60 / month Unlimited Data |
How to Sign Up for Southern Phone Broadband
Sign up for Southern Phone’s broadband or mobile plans online now. Signing up online is easy, but will require agreeing to a credit check, which includes giving your employment status and a valid driver's license. For NBN orders you will also need to supply a mobile phone number where you can be reached in case an appointment is required to connect you to NBN.
How to Move with Your Southern Phone Plan
Moving house with Southern Phone is easy for both new and existing customers. New customers simply need to indicate on their online order that they need a connection at their new address. Existing Southern Phone customers looking to move home with their broadband or home phone service will need to fill out a relocation request form. There is a minimum relocation fee of $59, which may be more depending on what connection is already available at your new home.
How to Cancel Your Southern Phone Account
To cancel a service with Southern Phone, including your mobile or broadband plans, you will need to contact Southern Phone customer service. Southern Phone customer service can be contacted by calling 13 14 64 from 8am to 8pm, Monday to Sunday.
Cancelling a contract?If you cancel a contract before your service is finished, you will need to pay off any remaining amount due or an early termination feel. This can include broadband contracts, a mobile phone payment plan, or any bundled services
Southern Phone Reviews
Customer reviews of Southern Phone are generally mixed, with Product Review customers giving Southern Phone a 1.6 out of 5 stars. Customers who are pleased with their Southern Phone services like that there are few dropouts which are quickly fixed after contacting customer service. However, customers who are displeased with their service cite that they are sometimes overcharged, and it’s incredibly difficult to get in touch with the right department or team to solve any issues.
Frequently Asked Questions – Southern Phone
What is Southern Phone and where do they operate?
Southern Phone is a regional Australian telecommunications company offering internet, NBN, satellite, broadband, and mobile services nationwide, with a focus on regional and remote communities.
What services does Southern Phone offer?
Southern Phone provides NBN broadband, satellite internet, home wireless broadband, and mobile phone services using the Optus 4G network, covering over 98% of Australians.
How can I contact Southern Phone customer support?
You can contact Southern Phone by calling 13 14 64 between 8am and 8pm daily. You can also email [email protected] or visit their website for live chat and account management.
How do I sign up for, move, or cancel a Southern Phone plan?
To start or cancel a plan, call 13 14 64 or visit southernphone.com.au. Existing customers wanting to relocate should submit an online relocation request form; fees may apply.
What are the main bill payment options?
Customers can pay bills via My Account online, BPAY, direct debit, phone payments, or by mailing a cheque. Assistance and payment extensions are available through customer service.
Where is Southern Phone’s head office located?
Southern Phone’s corporate offices are based in Moruya (NSW), Bendigo (VIC), and Melbourne, providing support and oversight across Australia.
How do I lodge a complaint or send feedback?
Complaints and feedback can be submitted by calling 13 14 64, emailing [email protected], or using the complaints form on their website. Written complaints may be sent to PO BOX 125, Bendigo Central VIC 3552.
What are Southern Phone’s business hours?
Southern Phone customer support is available 8am – 8pm, 7 days a week, except for public holidays.
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Southern Phone Contact | Call the Southern Phone Number at 13 14 64