Value (NBN 25)
NBN 25 · everyday browsing
$44.90 / mth
Award-winning value tier
- Unlimited data
- No setup fees
- No lock-in contract
Provider overview
Provider overview
Tangerine Telecom: NBN, mobile broadband & SIM plans
Tangerine Telecom is one of Australia's fastest-growing NBN and mobile providers, serving over 750,000 customers since 2004. It runs cheap, award-winning NBN plans, 5G mobile broadband and SIM-only mobile plans on the Telstra Wholesale network, all backed by a 14-day risk-free trial. Read on for Tangerine plans, network coverage, account management and contact details, then compare before you sign up.
750,000+
customers
4 awards
won in 2024
14-day
risk-free trial
~98.8%
population covered
Everything Tangerine
Explore Tangerine
Jump straight to what you need: NBN and mobile broadband plans, SIM-only mobile, modems, account help and contact.
A fast-growing challenger
Who is Tangerine?
Tangerine Telecom is an Australian NBN and mobile provider that has grown to serve over 750,000 customers since 2004, making it one of the fastest-growing telcos in the Asia-Pacific region. Its model is built on cheap wholesale access, short phone-wait times and a 14-day risk-free trial.
Because Tangerine runs on the Telstra Wholesale network, its mobile and mobile broadband coverage reaches about 98.8% of the Australian population, spanning all capital cities and the majority of regional areas.
Awards won in 2024
- Internet Provider of the Year
- Best Unlimited NBN Provider
- Best Fixed Wireless NBN Provider
- Best Mobile Phone Plan Promotion
Awarded by the comparison site WhistleOut.
Fixed-line NBN
Tangerine NBN plans
Tangerine offers five NBN speed tiers, all with unlimited data, no setup fees, no lock-in contract and a 14-day risk-free trial. You can bring your own modem or add a preconfigured one. An optional home phone line is available for an extra $10 per month.
Value Plus (NBN 50)
NBN 50 · streaming & WFH
From $54.90 / mth
- Unlimited data
- 14-day risk-free trial
- Preconfigured modem option
Speedy (NBN 100)
NBN 100 · busy households
From $64.90 / mth
- Unlimited data
- No lock-in contract
- Optional home phone
Super Speedy (NBN 250)
NBN 250 · heavy users
From $84.90 / mth
Top-tier fixed-line speeds
- Unlimited data
- No setup fees
- Bring your own modem
Indicative pricing for comparison only; products are compared like-for-like and not all offers are available in all locations. Confirm current pricing and availability when you sign up.
Our take. Tangerine is one of the cheapest well-reviewed NBN providers in Australia, and the 14-day risk-free trial makes it low-risk to try. If you bring your own modem, make sure it is compatible with your NBN connection type, as Tangerine only offers limited setup help for third-party devices.
Hardware
Tangerine modem options
Bring your own compatible modem, or buy a preconfigured Tangerine modem as a one-off purchase. Choose based on your home size.
| Modem | Best for | Compatible with | Price |
|---|---|---|---|
| EERO 6+ (1 device) | 1 to 2 bedroom homes, up to 140 m² | FTTP / FTTC / HFC & fixed wireless | $169.90 |
| EERO 6+ (2 devices) | 3 to 4 bedroom homes, up to 280 m² | FTTP / FTTC / HFC & fixed wireless | $309.90 |
| EERO 6+ (3 devices) | 5 to 6 bedroom homes, up to 420 m² | FTTP / FTTC / HFC & fixed wireless | $439.90 |
| NetComm CF40 WiFi 6 | Compact single-unit modem | FTTP / FTTC / HFC & fixed wireless | $99.90 |
5G home wireless
Tangerine mobile broadband plans
Tangerine offers three 5G mobile broadband plans, all with no lock-in contract. They plug into a power point with no technician install, making them a quick NBN alternative or backup line. An INSEEGO 5G Mi-Fi M2000 modem is available for $499.00 to connect multiple Wi-Fi devices.
Mobile Broadband 100GB
100 Mbps · 5G network
$34.90 / mth
No lock-in contract
- 100 GB monthly data
- Plug-and-play, no install
- 5G network access
Mobile Broadband 200GB
250 Mbps · 5G network
$49.90 / mth
- 200 GB monthly data
- Faster 250 Mbps cap
- No lock-in contract
Mobile Broadband 400GB
250 Mbps · 5G network
$64.90 / mth
- 400 GB monthly data
- Faster 250 Mbps cap
- No lock-in contract
All three plans run on the 5G network with no lock-in contract. Indicative pricing for comparison only, subject to change and availability at your address.
SIM-only mobile
Tangerine mobile phone plans
Tangerine sells six SIM-only mobile plans on the Telstra network, from $23.00 per month for 12 GB up to $58.00 per month for 150 GB. All plans include unlimited local and national calls and texts, with no lock-in contract. You can keep your number or take a new one.
| Monthly data | Price | Network | Inclusions |
|---|---|---|---|
| 12 GB | $23.00 / month | 4G | AU standard calls, 100 Mbps cap, no lock-in, 500 GB data bank |
| 25 GB | $29.00 / month | 4G | AU calls plus top 15 countries, 100 Mbps cap, 500 GB data bank |
| 32 GB | $34.00 / month | 5G | AU calls plus top 15 countries, 100 Mbps cap, 500 GB data bank |
| 50 GB | $40.00 / month | 5G | AU calls plus top 15 countries, 100 Mbps cap, 500 GB data bank |
| 80 GB | $46.00 / month | 5G | AU calls plus top 15 countries, 100 Mbps cap, 1,000 GB data bank |
| 150 GB | $58.00 / month | 5G | AU calls plus top 15 countries, 250 Mbps cap, 1,000 GB data bank |
Indicative pricing for comparison only, subject to change and availability. Confirm current inclusions when you sign up.
Manage your account
Tangerine login & account
Tangerine has a simple online account where you can manage everything yourself. Log in with your email address and mobile number, then complete two-factor authentication using your email or phone.
- Arrange your move to a new address
- Change your NBN or mobile plan
- Pay your bills and check usage
- Activate your SIM card
- Contact customer support
- File a complaint or cancel your plan
Getting started
Signing up & moving home
How to sign up
Sign up online at tangerinetelecom.com.au. You will need your name and contact details, address, a valid driver licence and a preferred connection date.
If your property is already connected to the NBN, activation usually takes one to three business days. A new connection can take one to three weeks while a technician activates the line; that visit is free. New developments may attract an NBN new development fee.
Moving house
Existing customers can move their plan online: check that the new address is eligible, then submit the move with your old and new addresses and dates. Tangerine handles the switchover and cancels the old service.
Tangerine does not charge a relocation fee. A connected address reconnects in one to three business days, though a newly developed, non-NBN-ready property may incur a $275.00 fee.
Get in touch
Contact Tangerine
Most enquiries can be handled in your online account, including cancellations and moves. For a quick answer, call the customer care team or use the 24/7 live chat. WhatsApp suits general sales and service questions, but cannot help with time-sensitive requests, cancellations or financial assistance.
| Helpline | Number | Opening hours |
|---|---|---|
| General customer care | 1800 211 112 | Weekdays 8:30am to 7pm, Saturdays 9am to 6pm |
| Overseas number | +61 3 9123 0960 | Weekdays 8:30am to 7pm, Saturdays 9am to 6pm |
| Technical support | 1800 211 112 | Weekdays 8am to 10pm, weekends 8am to 8pm |
| +61 4 2963 7422 | Available 24/7 | |
| Bill payment | 1300 850 463 | Available 24/7 |
Email & postal address
For written correspondence, complaints or forms, email [email protected] or write to the head office:
Tangerine Telecom
8/574 St Kilda Rd
Melbourne VIC 3004, Australia
Complaints
File a complaint through the online complaint form or in your Tangerine login: open the Case tab, create a new case, choose Technical Support / Service Assurance, pick the affected service and submit. You will receive updates by portal, email or phone.
Plans have no lock-in contract, so you can cancel any time by submitting an online billing enquiry form with your account number.
14-day risk-free guarantee
You can cancel your Tangerine NBN service without paying a penny within 14 days of connection. Tangerine provides a full refund, including any cost for a purchased modem once that modem is returned.
Common questions
A Selectra expert answers your most common Tangerine questions
Tangerine is one of Australia's fastest-growing internet and mobile providers, known for affordable NBN plans and reliable mobile services on the Telstra network. It serves over 750,000 customers and won four awards in 2024 for its plans and service, including Internet Provider of the Year.
Tangerine offers five NBN speed tiers: Value (NBN 25), Value Plus (NBN 50), Speedy (NBN 100), Super Speedy (NBN 250) and Ultra Speedy (NBN 1000). All plans include unlimited data, no setup fees, no lock-in contract and a 14-day risk-free trial.
Tangerine mobile and mobile broadband plans run on the Telstra Wholesale network, which covers about 98.8% of the Australian population, including all capital cities and the majority of regional areas.
Yes. Tangerine offers bundles that combine an NBN plan, an optional modem, a home phone line and a mobile SIM. You can add the Tangerine Home Voice plan for an extra $10 per month for unlimited calls to fixed and mobile numbers in Australia.
You can bring your own compatible modem or buy a preconfigured Tangerine modem: the NetComm CF40 WiFi 6 from $99.90, or the EERO 6+ mesh from $169.90 (1 device) up to $439.90 (3 devices) depending on home size.
Yes. Tangerine offers a 14-day risk-free trial on new NBN plans. If you are not satisfied within 14 days of connection, you can cancel for a full refund of your plan fee, including any purchased modem once it is returned.
Call 1800 211 112 (weekdays 8:30am to 7pm, Saturdays 9am to 6pm), use the 24/7 live chat, or message WhatsApp on +61 4 2963 7422. Technical support runs weekdays 8am to 10pm and weekends 8am to 8pm.
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NBN plans
Independent comparison
Is Tangerine the best NBN plan for your home?
Tangerine is a strong value choice, but it is not always the cheapest or fastest for every address. Compare Tangerine against the major providers and challenger telcos that cover your home to find the plan that fits how you actually use the internet.