Tangerine Telecom | Tangerine NBN & Mobile Plans, Contact & Reviews

Tangerine Telecom offers cheap NBN plans and SIM only mobile plans and is and well-reviewed by customers. In 2023 they received four awards for Internet Provider of the Year, Best Unlimited NBN Provider, Best Fixed Wireless NBN Provider and Best Mobile Phone Plan Promotion 2023. Read on to see Tangerine NBN plans & and mobile offers, as well as how to sign up, and why customers review Tangerine NBN so highly.

Overview of Tangerine Mobile

Tangerine Telecom is an NBN Internet Provider and a mobile phone provider operating all across in Australia.

Their mobile coverage is highly rated and runs on the Telstra network. Tangerine’s cheap prices, fast speeds and big data allowances all make it an attractive option for NBN and mobile services.

In 2023, Tangerine won 4 separate awards from the comparison site WhistleOut, including:

1. Internet Provider of the Year
2. Best Unlimited NBN Provider
3. Best Fixed Wireless NBN Provider
4. Best Mobile Phone Plan Promotion

Tangerine is not a new player in the Australian telecom industry, but it is one of the fastest-growing companies not only in Australia, but on the Asia-Pacific regional level. Since 2004, Tangerine has grown to serve over 750,000 customers.

Source: 2021 Asia-Pacific Growth Ranking Report by Financial Times.

Tangerine Telecom's owners cite their success from buying wholesale calls and internet access. In an interview for news.com, they said the difference in their business model, (14-day risk-free trial and short phone-answering times) was one of the key factors in Tangerine Telecom's growth to beat out other NBN & mobile providers.

Tangerine Mobile Network Coverage

As we mentioned earlier, Tangerine is an MVNO on the Telstra network. That's important because the Telstra mobile network (and therefore Tangerine's) covers over 99% of the Australian population, with the majority of coverage spanning across main urban areas, including all capital cities.

The provider also offers the most mobile network coverage, of any network provider, in the Northern Territory.

Tangerine Bundles Tangerine offers bundling services for NBN and mobile phone plans. This includes an NBN plan, optional modem, home phone, and mobile SIM card.

Tangerine NBN Plans

Tangerine offers 5 different NBN plans to choose from depending on your speed requirements. As we mentioned before, all 5 of these plans were voted best in Australia for their speed tier.

• Tangerine's award-winning plans are:
• Value
• Value Plus
• Speedy
• Super Speedy
• Ultra Speedy

As you will see in the table below, all Tangerine NBN plans come with:

• 14-day free trial
• Unlimited data
• No setup fees
• No lock-in contract

All NBN 25 Plans NBN 50 Plans NBN 100 Plans NBN Superfast Plans NBN Ultrafast Plans

Tangerine Value Plan

First 6 Months at $49.90 / month Then $64.90 / month

Plan Benefits

• Best for 1 - 2 people/devices
• Emails + Browsing
• Music & SD Video Streaming
• Online Gaming
• Unlimited Data
• 25 Mbsp Download Speed

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Tangerine Value Plus Plan

First 6 Months at $59.90 / month Then $79.90 / month

Plan Benefits

• Best for 3 - 4 people/devices
• Emails + Browsing
• Music & HD Video Streaming
• Online Gaming
• Unlimited Data
• 50 Mbsp Download Speed

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Tangerine Speedy Plan

First 6 Months at $64.90 / month Then $84.90 / month

Plan Benefits

• Best for 5 - 9 people/devices
• Emails + Browsing
• UHD & 4K Video Streaming
• Online Gaming
• Download & Upload Large Files
• Unlimited Data
• 100 Mbsp Download Speed

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Tangerine Super Speedy Plan

First 6 Months at $84.90 / month Then $104.90 / month

Plan Benefits

• Best for 10+ people/devices
• Emails + Browsing
• UHD & 4K Video Streaming
• Online Gaming
• Download & Upload Large Files
• Unlimited Data
• 245 Mbsp Download Speed

Switch & Save with Selectra

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Tangerine Ultra Speedy Plan

First 6 Months at $104.90 / month Then $124.90 / month

Plan Benefits

• Best for 10+ people/devices
• Emails + Browsing
• UHD & 4K Video Streaming
• Online Gaming
• Download & Upload Large Files
• Unlimited Data
• 650 Mbsp Download Speed

Switch & Save with Selectra

Sign Up Now

Tangerine allows customers to bring their own modem or purchase one of their own NBN-ready, preconfigured Netcomm modems for a one-time fee.

If you’re bringing your own modem, you need to be sure your modem is compatible with your NBN connection type and confident in setting up your own device as Tangerine only offers limited assistance with configuring your own modem.

You can also opt to include a home phone plan for an additional $10 / month. Tangerine calling plans include line rental, local and national calls, and calls to mobile phones.

If you choose a line rental, you can bring your number with you. Note: 13/1300 numbers are charged at 45c / call.

Tangerine Home Voice PlanCustomers can also sign up for the Tangerine Home Voice Plan for an additional $10.00 a month and recieve unlimited calls to fixed &s; mobile numbers in Australia. This plan requires an existing Tangerine internet service where you can bring your own handset or ATA and your existing number.

Tangerine Mobile Broadband Plans

Tangerine offers 3 different mobile broadband plans to choose from depending on your data requirements. All of the three plans operate on the 5G network and offer a no lock-in contract. Check out the table below to see all their mobile broadband plans:

Tangerine also sells an INSEEGO 5G MI-FI M2000 modem to complement the above mentioned mobile broadband plans. The modem costs $499.00 and allows customers to connect multiple Wi-Fi enabled devices to the internet.

Tangerine Mobile Phone Plans

Tangerine Telecom also sell mobile phone plans!

With Tangerine, you can choose from 6 different SIM-only mobile phone plans.

Tangerine mobile plans start at $22.00 / month for 12GB of mobile data and go up to 100GB of data for $58.00 / month. All of Tangerine's mobile plans come with unlimited local and national call and text, no lock-in contracts, at a variety of price points and data levels.

Here is a list of all of the SIM-only mobile plans offered by Tangerine starting from the cheapest:

Tangerine lets your keep your phone number, or opt for a new one.

Tangerine Login

Tangerine has created a simple to use and efficient online account for customers to manage their own accounts.

You can access your Tangerine Login account with your email address and your mobile number. With the tangerine account you can do all of the following:

• Arrange Your Move with Tangerine
• Change Your NBN & Mobile Plan
• Pay Your Bills
• Check Your Usage
• Activate Your SIM Card
• Contact Customer Support
• File a Complaint
• Cancel Your Account

It is important to note that when you access your online account, you will need to have access to your email or your phone in order too use the two-factor authentification.

How to Sign-up for Tangerine

You can sign up for any type of Tangerine service online at tangerinetelecom.com.au.

When signing up, you'll be asked to provide your personal information including:

• Name & Contact information
• Address
• A valid driver's license ID
• Preferred connection date

Here are some important things to keep in mind when signing up for Tangerine internet:

• Setting up NBN at your property can take up to three weeks, depending on if your property has already been connected to the NBN previously:
• If your property has already been connected to the NBN, a connection with Tangerine should take one to three days.
• If your property has not previously been connected to the NBN, it can take one to three weeks due to needing a technician to come and activate the NBN for you.
• If a technician needs to come out to activate NBN on your property, the visit is free.
• If your property is a new development, the NBN new development fee might apply.

Moving House with Tangerine

Tangerine has recently created an easy way for customers to move thier service when moving house. For existing customers looking to move their internet plan and keep their current Tangerine service, you will need to first ensure that your new address is eligible for a relocation of your existing service. This can be done by going online and ordering a checking your address.

Once you have confirmed the availability of your new address, you can sign up for a new Tangerine NBN service on their website. You will have to fill out the subscription form with the service you wish to move, the new address, the start date of your new service, and the final date of your old service. After you fill out that information, you simply submit the application! Then, Tangerine will take care of the rest for you and ensure your new service is ready to go and your old one is properly cancelled.

Please note that Tangerine does not charge customers a relocation fee and if your new property has previously been connected to the NBN, they should be able to get you connected in 1-3 business days. However, please note that if your house is has been newly developed and is not NBN ready, then you ma be required to pay a fee of $275.00.

How to Pay Your Tangerine Bill

Tangerine requires all customers to have direct debit set up with their account either with a credit card or bank. Direct debit is processed on the 15th of every month.

You can choose to pay your Tangerine bill prior to this date through another method including:

• BPay
• Australia Post
• EFT
• Cheque
• By Phone with a Credit Card
• Online via Your Tangerine Login

Contact Tangerine

Most customer service enquiries for Tangerine can be done via your online account using your Tangerine login. This includes cancelling a current plan or moving service to a new address.

If you’re looking for the easiest way to contact Tangerine Customer Care Team, your best bet is to call them directly at 1300 222 825 or find their online Live Chat. The Tangerine general customer support is available via phone from 8:30am to 7:00pm on weekdays and from 9:00am to 6:00pm on Saturdays.

In addition, customers can also contact Tangerine support by sending a message on their online contact form or by logging into their online account to manage their telecom account or directly send a message to customer support.

You can also call Tangerine customer service using one of the following numbers in the table below:

The Tangerine live chat is availale on the bottom right hand corner of the website and is available 24/7 for technical support. For general sales and service questions, existing and new customers can reach Tangerine via WhatsApp on +61 4 2963 7422. Please note that the customer support team via WhatsApp cannot help customers with time sensitive requests, cancellations or financial assistance.

Tangerine Email & Postal Address

If you need to make a visit in person, the Tangerine head office is located at:

Tangerine Head Office
Lv 6. 132-136 Albert Road
South Melbourne, VIC 3205
Australia

For written correspondence such as complaints, Tangerine reviews or submitting written forms, you can contact Tangerine via email or post at:

If you would like to opt out of emails from Tangerine, you can do so on your online account. Simply find the communication preferences in your account settings and decide the type and amount of communication you would like from Tangerine.

File a Complaint with Tangerine

If you need to file a complaint with Tangerine, you can fill out their complaint form on their website and someone will get in touch with you to resolve the issue.

You can also submit a complaint in your Tangerine login account. Below are the steps to help you figure out how to file a complaint in your onine account:

• Find the 'Case tab' at the top of the page and select 'Create New Case'.
• Then, select 'Technical Support/Service Assurance' as the category.
• When selecting the case type, put whether the enquiry is related to a data, voice or mobile service.
• In the details section below that, you will have to select the product that your complaint is about. Here you can also upload any files or screenshots to support your enquiry.
• Then submit your complaint

Your complaint will be sent to the Tangerine customer support team. They will send you regular updates about the progress of your enquiry. Updates will be provided either within the Portal directly, via email or via a phone call.

How to Cancel My Tangerine NBN Plan

Since Tangerine internet plans come with no lock-in contract, you’re free to cancel your service at any time. To cancel your mobile or NBN plan, simply submit an online Customer Billing/Enquiry form and quote your account number and state you wish to cancel your service. You can submit these cancellation forms online at tangerinetelecom.com.au or vía email or regular post.

14-day guarantee You can cancel your Tangerine NBN service without paying a penny, within 14 days of connection. Tangerine will provide a full refund, including any cost for a purchased modem once that modem is returned.