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Get Great Prices on Rural & Regional Satellite and Fixed Wireless Broadband Plans
Australians living in rural and regional areas of the country face unique difficulties when it comes to fast and reliable broadband. Skymesh, the Brisbane-based ISP, offers dedicated support to ensure these customers are able to connect to the internet. Continue to read below for information about Skymesh’s rural and regional broadband offers and support services and find out if they're the best fit for you among all of Australia's mobile and broadband providers.
Overview of Skymesh
Skymesh, the specialty satellite and fixed wireless broadband company, was first started in Brisbane in 2005 by offering fixed wireless broadband services to customers in the Gympie and Sunshine Coast regions, before launching their first satellite broadband services in 2007 to customers outside the fixed-line and fixed wireless zones.
Since then, they have positioned themselves as the region and rural broadband provider for customers across regional Australia and remote islands.
Rural and Regional Broadband Offers
Skymesh offers a number of plans and services for regional and rural customers, including Sky Muster satellite NBN plans with education broadband offers for isolated students involved in distance learning programs, as well as fixed wireless options.
Skymesh NBN Fibre Plans
Customers with NBN fibre broadband connections in their homes have five different speed plans available to them through Skymesh. All plans come on a 30 day no lock-in contract and free standard installation with no connection or setup fee. Below are the Skymesh NBN plans:
Skymesh Ultra25 Plan
$64.95
/ month
Plan Benefits
- Best for 1 - 2 people
- Emails + Browsing
- HD Streaming
- Unlimited Data
- 25 Mbsp Download Speed
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Skymesh Ultra50 Plan
$84.95
/ month
Plan Benefits
- Best for 3 - 4 people
- Emails, Browsing + Social Media
- HD Streaming
- Online Gaming
- Unlimited Data
- 48 Mbsp Download Speed
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Skymesh Ultra100
$104.95
/ month
Plan Benefits
- Best for 4+ people
- Emails, Browsing + Social Media
- UHD & 4K Streaming
- Large File Downloads
- Online Gaming
- Unlimited Data
- 98 Mbsp Download Speed
Switch & Save with Selectra
Sky Muster Satellite Internet Plans
Skymesh satellite broadband offers, through Sky Muster, are highly customizable plans to suit the individual needs of those living in rural and regional Australia. These plans are available on a 30-day no lock-in contract or a 12-month contract which comes with additional anytime and off-peak data.
Sky Muster Plus
Sky Muster Plus is Skymesh’s premium satellite broadband service. Only available on 30-day no lock-in contracts and standard evening speed, Sky Muster Plus offers additional added benefits of select unmetered content such as email or browsing, free set up, and speed bursts in which download speeds might increase under certain circumstances.
In addition, with Sky Muster Plus you can change your plan once per calendar month.
| Data/month | Unlimited Data | Unlimited Data | Unlimited Data |
|---|---|---|---|
| Download Speed | 25Mbps | 50Mbps | 100Mbps |
| Price / month | $64.95 / month | $84.95 / month | $104.95 / month |
Sky Muster Free Student Internet
Skymesh is partnering with the Australian Government to provide free internet services to up to 30,000 eligible families with school-age children. This is a $13.7 million dollar initiative that aims to improve educational opportunities for Australian youth and help reduce any digital divide. This deal only lasts until 2028, but eligible families will be able to get free internet, a free WIFI router, and free setup/installation.
To apply for this:
- Check your eligibility: You must have a child in Australian school (up to year 12) and be a resident in a nbn standard connection area (You do not qualify if you have an active nbn service now or in the past 14-days )
- Self nominate process: Reach out to the national referral center at 1800 954 610 or visit anglicarevic.org.au/student-internet
- Get your voucher: Eligible homes will be provided with a voucher code starting with LOC followed by a nuumber (for example: LOC1234567).
- Speak to skymesh team: Once you receive your voucher code, call skymesh to order your free internet service with nbn
In order to process your order, Skymesh will need student ID numbers for each student. For four or more students using one Skymesh plan, additional arrangements can be made by contacting Skymesh directly.
Want to Sign Up To Skymesh?
Customers can sign up to Skymesh online. When signing up you will need to provide a valid address to ensure Skymesh services are available in your home as well as a valid form of identification for a credit and identity check.
How to Move with Skymesh
If you are an existing customer and wish to move house with Skymesh, you can arrange your move online via the online contact form by providing your new address to ensure Skymesh is available.
If there is an existing NBN connection at your new address, the transfer should only take a few days to complete.
If NBN needs to be installed on the premises, the transfer could take up to 14 days, however, Skymesh will work with you to ensure you are connected by your move-in day.
With Skymesh, there are no service transfer fees for satellite or fixed wireless broadband.
Cancelling a Skymesh Service
Skymesh runs on a 30-day cancellation policy, with service cancelled 30 days after they confirm receipt of written notice. Your contract will continue until the cancellation day, and you will be charged for the remaining 30 days until cancellation.
If you would like to send your 30-day notice of cancellation, you can email [email protected] with your account information or send a letter by post to:
SkyMesh Pty Ltd
PO Box 255
Fortitude Valley QLD 4006
Contact Skymesh Customer Service
Skymesh customer service is available to contact via online form or telephone. Customers can call at 1300 971 604, or +617 3123 5800 if you are calling internationally. They also offer WhatsApp chat at 07 3123 5800.
- Sales and accounts service help are available weekdays 8 am to 6 pm and Saturdays (for sales only) from 8 am to 4 pm
- Tech support is available weekdays from 8 am to 8 pm, weekends from 8 am to 5 pm, and public holidays from 8 am to 4 pm
Customers can also send Skymesh snail mail to the following address:
PO Box 255
Fortitude Valley QLD 4006
Pay a Skymesh Bill
Skymesh processes bill payments through direct debit. Customers can change their direct debit account details by filling out and mailing or emailing a Direct Debit Authority form available online.
As a customer, you can also check your billing details and billing cycle, as well as broadband usage, by going online to My Skymesh. If you need payment assistance you can contact Skymesh at 1300 635 574.
Customer Reviews of Skymesh
Online customer reviews of Skymesh are generally positive.
Customers like the services provided to rural communities and cite minimal dropouts as well as relatively reliable speeds for regional service, as reasons they are happy with Skymesh, in addition to friendly customer service.
However, a few customers wish Skymesh offered bigger data allowances for satellite customers and some customers say that their connections are quite slow and the satellites have difficulty connecting to the NBN dish on their house.
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