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Energy Providers NSW: The State of the Energy Market in New South Wales

NSW

New South Wales, one of the states within the National Electricity Market, offers residents the ability to choose from a number of energy providers. Understanding the energy market in NSW, and knowing what you can do to make the smartest energy choices for your household, can help you save money and reduce your energy consumption.


Default market offer (DMO) in NSW

While shopping around and comparing energy plans, you’ve probably noticed the “reference price” mentioned. The reference price, or Default Market Offer (DMO) is a price set by the government to protect and inform consumers. The DMO has two main functions:

  1. To protect consumers from exponential energy prices if they choose not to engage with the energy market and instead remain on the Standing Offer. While the Standing Offer doesn’t necessarily offer the cheapest energy rates on the market it does prevent energy providers from charging you more if you don’t qualify for, or choose not to subscribe to, a discounted Market Offer.
  2. To inform consumers about energy plan prices and how much less (or in some instances more) expensive an energy retailers market offer is, compared to the standard offer. This is often shown as “X% off the Reference Price” in the details about an energy providers electricity plan.
Default Market Offer in NSW*
Distribution Network Annual estimated usage DMO on a Flat-Rate tariff
Ausgrid 3,900kWh / year $1,462 / year
Endeavour 4,900kWh / year $1,711 / year
Essential 4,600kWh / year $1,960 / year

*Source: AER - Default Market Offer - Price determination 2020-21 Final Determination

Average energy usage in NSW

Residents of New South Wales pay among the highest energy prices within the NEM, only behind South Australia for most expensive average electricity bills. The average NSW household pays around $1,600 annually on electricity alone, while those households with pools can end up paying even more.

Thankfully, with a few energy-saving measures, you can lower your energy bills and turn your home into an energy-efficient powerhouse. A few simple energy-saving measures can include:

  • Unplugging appliances when they’re not in use, to prevent them from zapping extra energy from your house
  • Switching to energy-efficient appliances with a high star-energy rating
  • Installing insulated curtains over your windows
  • Replace old single-pane windows with double or triple glazed windows
  • Invest in solar energy with New South Wales' solar rebates and concessions

NSW energy rebates and concessions

To help with the increasing costs of energy, the NSW government also has a number of rebates and concessions for residents in the state. If you’re having trouble paying your energy bills, or facing financial difficulties, it’s best to first get in touch with your energy provider to find out what all your options are, which can also include payment plans or postponing a payment.

  • Family Energy Rebate NSW: Up to $180 per year
  • Gas Rebate NSW: Up to $110 per year
  • Low Income Household Rebate NSW: Up to $285 per year
  • Seniors Energy Rebate NSW: Up to $200/year
  • Pension Supplement NSW
  • Energy Accounts Payment Assistance Scheme (EAPA) NSW
  • Life Support Rebate NSW

Payment dispute with your energy provider?If you're having a problem with your energy provider, whether its a payment dispute, complaint, or other issue, your energy ombudsman in NSW can help to resolve the problem in a free and fair way.

Energy providers NSW

Residents of New South Wales can switch their energy provider whenever they want, and have some of the highest number of energy providers in the country. Below, we outline some of the energy providers available, as well as the fuel type they offer to NSW residents so you can compare energy plans and find the best for you.

Energy Providers in New South Wales
Provider name Fuel type available
1st Energy Electricity
AGL Electricity
Gas
Alinta Energy Electricity
Gas
Amaysim Energy Electricity
Gas
Amber Electric Electricity
Click Energy Electricity
Gas
DC Power Co Electricity
Diamond Energy Electricity
Dodo Electricity
Gas
Elysian Energy Electricity
EnergyAustralia Electricity
Gas
Energy Locals Electricity
Enova Energy Electricity
Momentum Energy Electricity
Gas
Nectr Electricity
Origin Energy Electricity
Gas
OVO Energy Electricity
Powerclub Electricity
Powershop Electricity
Gas
ReAmped Energy Electricity
Red Energy Electricity
Gas
Simply Energy Electricity
Gas
Sumo Electricity
Gas
Tango Electricity

With full retail contestability within the state, customers can easily switch energy providers in NSW if they want. Switching is simple, all you need to do is get in contact with your new provider and sign up for the plan you want and they’ll let your old provider know about the switch. Once you have your final meter reading from your previous retailer, you’ll get your final bill and officially be switched to your new plan.

Cheapest energy providers NSW

Not all energy providers offer the cheapest electricity in New South Wales. Below we outline some of the cheapest electricity providers and plans in New South Wales with the biggest discounts in the state. 

Cheapest electricity in New South Wales
  Nectr
Friends Clean
ReAmped
Advanced
OVO Energy
The One Plan
Powerclub
Powerbank Home Flat
Discount off the reference price 20% discount 27% discount 24% discount 24% discount
Daily supply charge 99.99c / day 91.55c / day 67.65c / day 80.44c / day
Usage rates 20.57c / kWh 18.96c / kWh 22.22c / kWh 20.05c / kWh
Estimated annual cost $1,115.92 / year $1,074 / year $1,114 / year $1,114 / year

*Source: Provider websites. Costs based on 3900kWh average annual usage within the Ausgrid network. Prices valid August 2020.

Largest energy providers NSW

EnergyAustralia, AGL, and Origin Energy are the three biggest energy providers in Australia. In New South Wales, these three energy providers (known as the Big Three) have a combined total market share of over 80%. Here we outline these three energy providers' best electricity plans so you can compare their energy prices in New South Wales.

The Big Three energy providers in NSW
  Origin Energy
Max Saver
AGL
Essentials
EnergyAustralia
Total Plan
Discount off the reference price 17% discount 17% discount 17% discount
Daily supply charge 71.47c / day 75.67c / day 70.3c / day
Usage rates 24.43c / kWh 24.024c / kWh 24.53c / kWh
Estimated annual cost $1,214 / year $1,214 / year $1,213 / year

*Source: Provider websites. Costs based on 3900kWh average annual usage within the Ausgrid network. Prices valid August 2020.

Energy distributors in NSW

Residents of NSW have three electricity and three gas distributors who supply energy to the state. Knowing which distributor services your area is important, as they are the ones you contact if your electricity goes out or you smell gas. In addition, they maintain the electricity grid and gas lines, and they will usually post on their website about any known outages or scheduled maintenance.

Electricity distributors in NSW and the ACT
  Service District Emergency Number General Number
Endeavour Energy Southern & western metropolitan Sydney 131 003 131 718
Essential Energy Country & regional NSW & some ACT 132 080 132 391
Ausgrid Inner, northern & eastern metropolitan Sydney and surrounds 131 388 131 535
Gas distributors in NSW and the ACT
  Service District Emergency Number General Number
Central Ranges Pipeline Tamworth 1800 676 300
132 771
131 909
(02) 6761 5522
Jemena Gas Networks (NSW) Sydney, Newcastle, Central Coast, Wollongong and parts of country NSW 131 909 1300 137 078
Wagga Wagga Gas Distribution Network (Australia Gas Networks) Wagga Wagga Gas leak:1800 GAS LEAK
Fault1800 898 220
1300 001 001
Updated on

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