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The Energy Market in New South Wales


New South Wales, one of the states within the National Electricity Market, offers residents the ability to choose from a number of energy providers. Understanding the energy market in NSW, and knowing what you can do to make the smartest energy choices for your household, can help you save money and reduce your energy consumption.

Default market offer (DMO) in NSW

While shopping around and comparing energy plans, you’ve probably noticed the “reference price” mentioned. The reference price, or Default Market Offer (DMO) is a price set by the government to protect and inform consumers. The DMO has two main functions:

  1. To protect consumers from exponential energy prices if they choose not to engage with the energy market and instead remain on the Standing Offer. While the Standing Offer doesn’t necessarily offer the cheapest energy rates on the market it does prevent energy providers from charging you more if you don’t qualify for, or choose not to subscribe to, a discounted Market Offer.
  2. To inform consumers about energy plan prices and how much less (or in some instances more) expensive an energy retailers market offer is, compared to the standard offer. This is often shown as “X% off the Reference Price” in the details about an energy providers electricity plan.
Default Market Offer in NSW*
Distribution Network Annual estimated usage DMO on a Flat-Rate tariff
Ausgrid 3,900kWh / year $1,462 / year
Endeavour 4,900kWh / year $1,711 / year
Essential 4,600kWh / year $1,960 / year

*Source: AER - Default Market Offer - Price determination 2020-21 Final Determination

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Average energy usage in NSW

Residents of New South Wales pay among the lowest for energy prices within the NEM, second only to Queensland residents who have the lowest average electricity bills. The average NSW household living in Sydney pays around $1,300 annually on electricity, while those households with pools can end up paying even more.

Thankfully, with a few energy-saving measures, you can lower your energy bills and turn your home into an energy-efficient powerhouse. A few simple energy-saving measures can include:

  • Unplugging appliances when they’re not in use, to prevent them from zapping extra energy from your house
  • Switching to energy-efficient appliances with a high star-energy rating
  • Installing insulated curtains over your windows
  • Replace old single-pane windows with double or triple glazed windows
  • Changing to a smart meter to track your usage
  • Invest in solar energy with New South Wales' solar rebates and concessions

NSW energy rebates and concessions

To help with the increasing costs of energy, the NSW government also has a number of rebates and concessions for residents in the state. If you’re having trouble paying your energy bills, or facing financial difficulties, it’s best to first get in touch with your energy provider to find out what all your options are, which can also include payment plans or postponing a payment.

  • Family Energy Rebate NSW: Up to $180 per year
  • Gas Rebate NSW: Up to $110 per year
  • Low Income Household Rebate NSW: Up to $285 per year
  • Seniors Energy Rebate NSW: Up to $200/year
  • Pension Supplement NSW
  • Energy Accounts Payment Assistance Scheme (EAPA) NSW
  • Life Support Rebate NSW

Payment dispute with your energy provider?If you're having a problem with your energy provider, whether its a payment dispute, complaint, or other issue, your energy ombudsman in NSW can help to resolve the problem in a free and fair way.

Energy providers NSW

Residents of New South Wales can switch their energy provider whenever they want, and have some of the highest number of energy providers in the country. Below, we outline some of the energy providers available, as well as the fuel type they offer to NSW residents so you can compare different types of energy plans and find the best for you.

Cheapest Electricity Plans in New South Wales
Electricity Provider Plan Name Discount off Reference Price Estimated Bill
(including discounts)
OVO Energy The One Plan -23% off $989 / year
GloBird Energy Boost -29% off $992 / year
Mojo Power All Day Breakfast -27% off $1,012 / year
Tango Energy Home Select -27% off $1,012 / year
Nectr 100% Clean -24% off $1,015 / year
GEE Energy Saver -23% off $1,019 / year
Alinta Energy Home Deal -25% off $1,044 / year
ReAmped Energy Advance -24% off $1,058 / year
Energy Locals Online Member 2022 -23% off $1,070 / year
Sumo Sumo Assure -20% off $1,070 / year
Momentum Energy Self Serve -22% off $1,087 / year
Origin Energy Flexi Rate ePlus -22% off $1,087 / year
EnergyAustralia Total Plan Home -22% off $1,089 / year
Simply Energy Simply NRMA -20% off $1,114 / year
Radian Energy The Simple Switch 100% Net Zero -20% off $1,121 / year
Powerclub Powerbank Home Flat -19% off $1,128 / year
CovaU Freedom Online -15% off $1,130 / year
Discover Energy Smart Saver -18% off $1,137 / year
Electricity In A Box Home Anytime -18% off $1,139 / year
Dodo Market Offer -18% off $1,141 / year
AGL Value Saver -18% off $1,142 / year
1st Energy 1st Super Saver -8% off $1,144 / year
Red Energy Living Energy Saver -16% off $1,167 / year
Powershop 100% Carbon Neutral -16% off $1,171 / year
Glow Power Glow Power Saver -16% off $1,177 / year
Diamond Energy Everyday Renewable Saver -6% off $1,179 / year
Future X Power Smart Flat -15% off $1,179 / year
Bright Spark Power Aussie Flat Rate Plan -12% off $1,221 / year
Pooled Energy Sparkling Water -10% off $1,254 / year
Kogan Energy Kogan Energy with Free Kogan First -10% off $1,256 / year
Smart Energy Feel Good -7% off $1,295 / year
Enova Energy Community Plus Same Reference Price $1,358 / year
Amber Electric Amber Plan Same as Reference Price $1,393 / year
QEnergy Home Your Way Same as Reference Price $1,393 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Sydney (2000) with an average use of 3900kWh. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid April 2022.

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With full retail contestability within the state, customers can easily switch energy providers in NSW if they want. Switching is simple, all you need to do is get in contact with your new provider and sign up for the plan you want and they’ll let your old provider know about the switch. Once you have your final meter reading from your previous retailer, you’ll get your final bill and officially be switched to your new plan.

Cheapest energy providers NSW

Not all energy providers offer the cheapest electricity in New South Wales. Below we outline some of the cheapest electricity providers and plans in New South Wales with the biggest discounts in the state. 

Cheapest electricity in New South Wales
Friends Clean
OVO Energy
The One Plan
Powerbank Home Flat
Discount off the reference price 20% discount 27% discount 24% discount 24% discount
Daily supply charge 99.99c / day 91.55c / day 67.65c / day 80.44c / day
Usage rates 20.57c / kWh 18.96c / kWh 22.22c / kWh 20.05c / kWh
Estimated annual cost $1,115.92 / year $1,074 / year $1,114 / year $1,114 / year

*Source: Provider websites. Costs based on 3900kWh average annual usage within the Ausgrid network. Prices valid August 2020.

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Largest energy providers NSW

EnergyAustralia, AGL, and Origin Energy are the three biggest energy providers in Australia. In New South Wales, these three energy providers (known as the Big Three) have a combined total market share of over 80%. Here we outline these three energy providers' best electricity plans so you can compare their energy prices in New South Wales.

The Big Three energy providers in NSW
  Origin Energy
Max Saver
Total Plan
Discount off the reference price 17% discount 17% discount 17% discount
Daily supply charge 71.47c / day 75.67c / day 70.3c / day
Usage rates 24.43c / kWh 24.024c / kWh 24.53c / kWh
Estimated annual cost $1,214 / year $1,214 / year $1,213 / year

*Source: Provider websites. Costs based on 3900kWh average annual usage within the Ausgrid network. Prices valid August 2020.

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Energy distributors in NSW

Residents of NSW have three electricity and three gas distributors who supply energy to the state. Knowing which distributor services your area is important, as they are the ones you contact if your electricity goes out or you smell gas. In addition, they maintain the electricity grid and gas lines, and they will usually post on their website about any known outages or scheduled maintenance.

Electricity distributors in NSW and the ACT
  Service District Emergency Number General Number
Endeavour Energy Southern & western metropolitan Sydney 131 003 131 718
Essential Energy Country & regional NSW & some ACT 132 080 132 391
Ausgrid Inner, northern & eastern metropolitan Sydney and surrounds 131 388 131 535
Gas distributors in NSW and the ACT
  Service District Emergency Number General Number
Central Ranges Pipeline Tamworth 1800 676 300
132 771
131 909
(02) 6761 5522
Jemena Gas Networks (NSW) Sydney, Newcastle, Central Coast, Wollongong and parts of country NSW 131 909 1300 137 078
Wagga Wagga Gas Distribution Network (Australia Gas Networks) Wagga Wagga Gas leak:1800 GAS LEAK
Fault1800 898 220
1300 001 001
Updated on

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