Vodafone
Host network
Westnet mobile rides on the Vodafone (TPG) 4G and 5G network. It is one of three networks in Australia, alongside Telstra and Optus.
Provider overview
Provider overview
Westnet mobile: a long-running Aussie ISP
Westnet is one of Australia's longest-running internet providers, founded in Perth in 1994 and now part of the TPG Telecom group. It built its name on award-winning, Australian-based customer service and full-range NBN broadband, and it also offers SIM-only mobile plans that run on the Vodafone (TPG) network. Importantly, TPG has been winding the Westnet brand down and now directs new mobile sign-ups to iiNet on the same Vodafone network. Here is everything you need to know about Westnet mobile, its network, contact details and what to do next.
1994
founded in Perth
Vodafone
host network (TPG)
SIM-only
no lock-in plans
TPG
part of the group
Everything Westnet
Explore Westnet mobile
Jump straight to what you need: the host network, mobile plans, contact details, reviews and what to do now the brand is being retired.
Coverage
Westnet mobile network & coverage
Westnet does not own a mobile network. Like its sister brands in the TPG Telecom group, its SIM plans run on the Vodafone network, so coverage and speed match what Vodafone delivers in your area.
TPG
Part of the group
Westnet sits inside TPG Telecom, the same group that owns Vodafone, iiNet, felix and Lebara. That ownership is why its mobile service uses the Vodafone network.
Metro
Best in cities
The Vodafone network is strongest in metro and suburban areas. Reception can thin out in regional and rural Australia, so check coverage for your address first.
Check before you commit. Because Westnet uses the Vodafone network, your experience matches Vodafone coverage at your location. Several other brands resell the same network at different prices, so it pays to compare network resellers before you choose.
The plans
Westnet mobile plans explained
Westnet mobile has always been SIM-only and month-to-month, aimed at light to moderate users who want a simple plan with no lock-in. You bring your own handset and keep your number.
SIM-only, no lock-in
Westnet mobile has always been SIM-only and month-to-month, so there is no fixed-term contract and no exit fee. You bring your own handset and choose data tiers that suit light to moderate users.
Unlimited talk & text
Plans include unlimited standard national calls and texts to Australian numbers, with selected international minutes added on the larger data tiers for customers who call overseas.
Bring your number
You can keep your existing mobile number or take a new one when you join. Activation is handled online through your account once your SIM arrives.
Bundle with NBN
Westnet historically paired mobile with its full-range NBN broadband on one account, a convenient single-bill option for households already on Westnet internet.
Heads up. Westnet is no longer signing up new mobile customers. TPG has been winding the brand down and now directs new sign-ups to iiNet on the same Vodafone network. We avoid quoting fixed prices here because the active plans are now iiNet\'s; check current pricing before you sign up and always compare the market first.
Get in touch
How to contact Westnet
Westnet is known for friendly, Australian-based support. The number you need depends on whether your query is about sales, technical support or your account.
| Reason | Phone | Hours |
|---|---|---|
| Sales | 13 19 60 | Mon–Fri 8am–11pm; weekends & public holidays 8:30am–8pm |
| Support | 1300 786 068 | Technical support, 24/7 |
| Accounts | 1300 855 006 | Mon–Fri 9am–9:30pm; weekends 9am–6pm |
Online account & email
Manage your service, view bills and activate a SIM in your online account. Each team also has its own email address (sales, support and accounts) for written queries you would rather not handle by phone.
Moving to iiNet
As the Westnet brand is retired, existing customers are supported through the move to iiNet on the same network. If you have been migrated, your account and support details may now sit with iiNet rather than Westnet.
1994
established
Local
Aussie support
Awarded
service history
Westnet reviews: is Westnet worth it?
Westnet earned its reputation on friendly, Australian-based customer service, picking up service awards over a long history that began in Perth in 1994. Reviewers consistently praise the local support team and the breadth of its broadband. The catch today is that the brand is being retired into iiNet, so the most future-proof choice is usually an iiNet plan on the same Vodafone network, or a comparison across all resellers.
If local support and a long Aussie track record matter to you, Westnet has historically delivered. For the best value, compare it against the wider market before you sign up.
Joining today
How to sign up & what to do now
Westnet is no longer accepting new mobile customers, so signing up today means choosing the right alternative on the same network.
Existing Westnet customers
If you are already with Westnet, your service is being transitioned to iiNet on the same Vodafone network. Watch for migration notices from TPG, keep your SIM active during any transfer, and check your account details once the move completes.
New to mobile
The like-for-like option is an iiNet SIM plan on the Vodafone network. Before you commit, it is worth comparing plans across all resellers, because the same coverage is often sold at lower prices elsewhere.
Common questions
A Selectra expert answers your most common Westnet questions
Westnet mobile runs on the Vodafone (TPG) network. Like its sister brands iiNet and Internode in the TPG Telecom group, Westnet does not own a network: it resells access to Vodafone's 4G and 5G coverage. Always check Vodafone coverage for your exact address before relying on the service, as reception varies in regional and rural areas.
No. TPG Telecom has been winding the Westnet brand down and has closed it to new sign-ups, alongside the Internode brand. Existing customers were moved across to iiNet on the same Vodafone network. If you want a Westnet-style SIM plan today, the equivalent is now an iiNet mobile plan.
Westnet mobile has always been SIM-only, prepaid and month-to-month with no lock-in contract. Plans bundle unlimited standard national calls and texts with tiered data, and the larger tiers add international minutes. You bring your own handset and can keep your existing number.
Westnet was founded in Perth in 1994 and was acquired by iiNet in 2008. iiNet, and therefore Westnet, is now part of TPG Telecom, the group that also owns Vodafone, iiNet, felix and Lebara. That is why Westnet mobile sits on the Vodafone network.
Call Westnet sales on 13 19 60 (Monday to Friday 8am to 11pm; weekends and public holidays 8:30am to 8pm), technical support on 1300 786 068 (24/7), or the accounts team on 1300 855 006. You can also email the relevant team or manage your service in your online account.
Westnet built a strong reputation for friendly, Australian-based customer service, winning service awards over the years and earning loyal customers. Even as the brand is retired into iiNet, that local-support heritage is the trait reviewers mention most often.
Because Westnet is no longer taking new mobile customers, the like-for-like option is an iiNet SIM plan on the Vodafone network. It is worth comparing that against the wider market first: the same Vodafone coverage is sold by several resellers at different prices, so you may find better value by comparing mobile plans.
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Independent comparison
Westnet winding down? Find your next plan
With Westnet being retired into iiNet, now is the perfect time to check the wider market. Compare SIM-only plans on the Vodafone network and the other major networks to find the best value for how you actually use your phone.