TPG might be one of the biggest broadband retailers in Australia, but they also offer prepaid mobile phone plans on the Vodafone network. TPG prepaid mobile phone plans are SIM-only, meaning you can bring your own, unlocked, phone, and are free to switch or cancel your plan at any time. If you’re interested in TPG mobile plans, and want to learn more about whether TPG has the right mobile plan for you, keep reading below.
TPG mobile network
TPG is an MVNO under the Vodafone mobile network. The Vodafone mobile network now covers 23 million Australians, or about 96% of the population, with 4G coverage. Currently, while the Vodafone network is beginning to expand to 5G, TPG does not yet offer 5G services. However, it is expected that TPG will launch their own 5G home wireless broadband service in 2021.
TPG Mobile Plans
TPG has four prepaid mobile phone plans, and one pay-as-you-go plan. All TPG SIM cards come with $0 SIM fee, $0 delivery fee, and no lock-in contract so you’re free to switch or cancel your TPG mobile phone service at any time. In addition, all TPG prepaid plans come with unlimited standard talk & text to standard AU numbers.
TPG SIM-only mobile phone plans allow customers to bring their own unlocked phone and get a prepaid SIM card delivered to their door. With a $0 SIM fee, $0 delivery, and no lock-in contract, you can sign up for a TPG mobile plan and then activate it online.
| TPG Prepaid Mobile Plan | TPG Prepaid Plan Features |
|---|---|
| 50MB of data $1 / month | Standard AU calls: 9.9c/minute + 10c flagfall Standard AU text: 9.9c / text |
| 8GB of data $10 / month For the first three months | Unlimited standard talk & text |
| 16GB of data $12.50 / month For the first three months | Unlimited standard talk & text |
| 40GB of data $15 / month For the first three months | Unlimited standard talk & text 100 international minutes to select countries |
Activate & recharge your TPG prepaid mobile plan
Once you’ve received your TPG SIM card, you can activate it online. If you’re choosing a new mobile phone number, your activation could take up to 12 hours while transferring your current number could take up to 24 hours to activate. If you’re keeping your number, continue using your old SIM card until it stops working, which will indicate your activation is complete.
In order to activate your TPG mobile phone plan:
- Log into TPG My Account with your 7-digit Customer ID number sent in your TPG confirmation email.
- Select “View All Mobile Service Accounts”
- Select “SIM Activation”
- Read the SIM activation information
- Select “Activate SIM now”
If you’re transferring your current phone number, you will need to keep your current SIM card in your phone until the activation is complete. During the TPG activation process, you will receive an SMS with an authorization code you will need to respond to. Once the activation is complete, your old SIM card will no longer work.
TPG mobile is a prepaid service, so you’re charged at the start of each expiry period rather than at the end. With TPG, all recharges are automatically debited from your nominated bank account or credit card. You’ll be required to set up direct debit upon registration and can change or update your details any time by logging into your TPG Account and clicking “Update Contact & Payment Details”.
TPG optional Prepaid Balance In addition to the monthly cost of your TPG mobile phone plan, you can also set up a Prepaid Balance. While a Prepaid Balance is optional, this can be used to cover excess charges, international calls, and roaming. You can check, or add to, your TPG Prepaid Balance by logging into your TPG My Account.
TPG contact for mobile products & support
If you’re a TPG mobile customer, or are looking to sign up but need some help, TPG mobile customer support is available to call. TPG customer service can help with everything from mobile sales, to accounts and billing help, to tech support and help with changing your plan.
| TPG department | TPG phone number |
|---|---|
| TPG general customer service | 131 423 +612 9007 3023 |
| TPG Mobile Sales Mon to Fri: 9am - 10pm Weekends: 9am - 6pm | 1300 242 011 |
| Mobile Accounts & Billing Mon to Fri: 8am - 9pm Weekends: 9am - 9pm | 1300 993 019 |
| Mobile Technical Support Mon to Fri: 8am - 9pm Weekends: 9am - 9pm | 1300 997 273 |
| Mobile Plan Change Mon to Fri: 8am - 9pm Weekends: 9am - 9pm | 1300 995 152 |
If you’re experiencing some difficulty paying for your TPG mobile phone service, it’s important to contact TPG as soon as possible to discuss your financial hardship options. When you contact the TPG Financial Hardship team, you’ll need to give them some information about your situation in order to come to an agreement.
| TPG Financial Hardship phone number | TPG Financial Hardship email |
|---|---|
| 1300 056 356 Mon to Fri: 8am - 9pm Weekends: 9am - 6pm | [email protected] |
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TPG My Account
TPG My Account is TPG’s account management platform for customers to be able to access their information, and update their details and services accordingly. When you first sign up for a TPG service, you’ll be sent a customer ID number which can be used to log into TPG My Account but you can also use your TPG username, mobile phone number, or home phone number.
With My Account, customers can:
- Update personal, contact, and payment details
- Check current balance and account usage
- See past invoices and account statements
- See current services, and change broadband or mobile plans
Roaming with TPG mobile
If you’re interested in using your TPG service overseas, you will first need to activate international roaming via TPG My Account online. When you activate international roaming, TPG will charge an amount for you to increase your TPG Prepaid Balance to $500, in order to cover the roaming usage costs. Once you deactivate international roaming, following your trip, the unused Prepaid Balance will be credited back to your account.