Internode, an Australian telecommunications company, has been providing its services to Australia since 1991. Since its start, Internode has won several awards for their broadband and customer service. Is Internode the right choice for you among Australia's broadband and mobile providers? Read more to find out.
NOTE: Internode is No Longer Signing Up New Customers. Internode is currently conducting a review of their brand and product offering. Whilst they do that, they are no longer accepting new customers. However, you can reach them for more information on their future plans.
Internode NBN
Internode has NBN plans for Australians with both a fibre connection, and wireless NBN connection. Whether you’re looking to switch to the NBN for the first time, or looking to switch from your current plan, keep reading below for more information about Internode NBN.
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Internode fibre NBN plans
Most Australians have a fibre NBN connection. If you’re looking for an NBN plan, Internode has six plans available, including NBN Superfast and NBN Ultrafast. All Internode NBN plans come with $0 activation, and you can choose either a month-to-month contract or 6-month contract.
If you have an NBN-enabled modem, you can bring your own, or purchase one through Internode ($59.95 upfront with a 6-month contract or $99.95 upfront with no contract).
| Internode NBN plan | NBN plan features |
|---|---|
| NBN12 12Mbps typical evening speed $49.99 / month | 100GBof data Pay-as-you-go calls |
| NBN25 22Mbps typical evening speed $49.99 / month | Unlimited data Pay-as-you-go calls Optional Fetch TV for $0 / month (+$59.99 Fetch TV setup) |
| NBN50 48Mbps typical evening speed $59.99 / month first 6 months $79.99 / month after | Unlimited data Pay-as-you-go calls Optional Fetch TV for $0 / month (+$59.99 Fetch TV setup) |
| NBN100 85Mbps typical evening speed $89.99 / month first 6 months $99.99 / month after | Unlimited data Pay-as-you-go calls Optional Fetch TV for $0 / month (+$59.99 Fetch TV setup) |
| NBN Superfast $99.99 / month first 6 months $129.99 / month after | Unlimited data Optional Fetch TV for $0 / month (+$59.99 Fetch TV setup) BYO modem only No lock-in contract only No phone service |
| NBN Ultrafast $119.99 / month first 6 months $149.99 / month after | Unlimited data Optional Fetch TV for $0 / month (+$59.99 Fetch TV setup) BYO modem only No lock-in contract only No phone service |
If you choose an NBN12-NBN100 plan, you’ll get pay-as-you-go calls included in your plan. If you want to add a call pack, Internode has two $10 call packs available, for either standard calls to mobiles and landlines, or for unlimited international calls to 20 destinations.
Internode wireless NBN plans
Internode wireless NBN plans are available to regional customers who might not have a fixed NBN connection. Internode has three, no lock-in contract, wireless NBN plans, with different data allowances and download speed. Customers can bring their own wireless NBN configured modem, or purchase one through Internode for a one-off $59.99 upfront fee.
| Wireless NBN plan | NBN plan features |
|---|---|
| NBN12 $49.99 / month | 100GB of data |
| NBN12 $69.99 / month | Unlimited data Optional Fetch TV for $0 / month (+$59.99 Fetch TV setup) |
| NBN25 $79.99 / month | Unlimited data Optional Fetch TV for $0 / month (+$59.99 Fetch TV setup) |
Internode mobile plans
Internode SIM-only mobile phone plans are flexible, no lock-in contract mobile plans with different data caps. Internode $0 SIM cards come with no delivery or activation fees, and customers can bring their own phone and keep their current number.
| Internode prepaid mobile plans | Mobile plan features |
|---|---|
| 8GB of data $10 / month first 6 months $19.99 / month after | Unlimited standard talk & text to AU numbers |
| 16GB of data $12.50 / month first 6 months $24.99 / month after | Unlimited standard talk & text to AU numbers |
| 40GB of data $15 / month first 6 months $29.99 / month after | Unlimited standard talk & text to AU numbers |
| 55GB of data $20 / month first 6 months $39.99 / month after | Unlimited standard talk & text to AU numbers 100 international minutes |
Internode contact
Internode is available to contact by phone, online form, or live chat for all types of questions and queries including sales help, technical support, and account management. In addition, current customers can manage their account through Internode My Account.
Internode contact numbers & business hours
Internode can be contacted by phone, for sales, tech support, and accounts & billing help. Below are the phone numbers for Internode customer service, as well as their business hours.
| Sales Mon to Fri: 8am - 9pm Sat: 8:30am - 5pm Sun: Closed Public holidays: 8am - 9pm | Technical support Mon to Sun: 7am - midnight | Accounts & Billing Mon to Fri: 7am - 8pm Sat & Sun: 7am - 7pm Public Holidays: 7am - 8pm |
|---|---|---|
| 13 66 33 | 1300 788 299 | 1300 889 188 |
Internode technical support
Internode tech support is available every day of the week for Internode customers. Internode support is available to contact either over the phone or via online form. Internode support is able to help assist customers with:
- Help, including setup and troubleshooting of Internode products and services
- Configuration of Internode hardware
- “Best effort” support for non-Internode supported hardware
- Support for email clients with Internode email addresses
- Billing and payment help for Internode services
- Personal Webspace support
| Phone Mon to Sun: 7am - midnight | Online |
|---|---|
| 1300 788 299 | Internode tech support online form |
Internode billing and payment methods
Internode bills can be paid a number of different ways. When paying your Internode bill it’s important to remember to use your Internode customer number if you’re on the old billing system, or your Internode account number if you’re on the new billing system.
| Internode bill payment method | How to pay an Internode bill |
|---|---|
| Direct debit | Set up and manage your direct debit details on your My Internode account |
| Online | Pay your Internode bill online with a valid credit card |
| Over the phone | 24x7 pay by phone service: 1300 553 233 General number (business hours apply): 13 66 33 |
| BPAY | Contact your financial institution with your Client Reference Number and BPAY Biller Code (959049) found on your latest invoice |
| Cheque / money order | Internode Pty Ltd P.O. Box 284 Rundle Mall S.A. 5000 |
| In person (Cash or EFTPOS) | Internode Customer Service Centre, Ground Floor 150 Grenfell Street, Adelaide |
If you’re experiencing financial hardship, you can submit an Internode Financial Hardship Assistance request online in order to set up a payment assistance program. The Internode Credit Team will assess your situation and act accordingly.
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Moving home with Internode broadband
If you’re moving home with Internode and want to relocate your home phone and internet services, you can set up and organize your move directly with Internode customer service. For current NBN customers, save with $0 activation fees at your new address, and no contract break fees for relocating and staying with Internode.
Customers should request their service relocation 2-3 weeks before their move, by either calling the Internode Moving Team or via online form. During the move, Internode will keep you updated on the status of your relocation via email and SMS.
| Phone | Online |
|---|---|
| 1300 308 490 | Internode moving request online form |
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