NBN12
12 Mbps typical evening speed
$49.99 / mth
- 100GB of data
- Pay-as-you-go calls
- $0 activation
Provider overview
Provider overview
Internode internet: fibre & wireless NBN plans
Internode is an Australian telco that has been serving customers since 1991, winning several awards for its broadband and customer service along the way. It offers fibre and wireless NBN plans, though it is currently reviewing its brand and is not signing up new customers. Read on for Internode plans, contact details, billing options and moving help, then compare before you sign up.
Fibre + wireless
NBN connections
Since 1991
Australian telco
$0 activation
on NBN plans
No new sign-ups
brand under review
Internode is no longer signing up new customers. Internode is reviewing its brand and product offering and is not accepting new customers while it does so. You can still reach them for more information, and existing customers continue to be supported.
Everything Internode internet
Explore Internode
Jump straight to what you need: fibre and wireless NBN plans, contact and support, billing options and moving home.
Fixed-line NBN
Internode fibre NBN plans
Most Australians have a fibre NBN connection. Internode offers six fibre plans, including NBN Superfast and NBN Ultrafast. All plans come with $0 activation and a choice of month-to-month or 6-month contract. Bring your own NBN-enabled modem, or buy one through Internode ($59.95 upfront on a 6-month contract, or $99.95 upfront with no contract).
NBN25
22 Mbps typical evening speed
$49.99 / mth
- Unlimited data
- Pay-as-you-go calls
- Optional Fetch TV for $0/mth
NBN50
48 Mbps typical evening speed
$59.99 / mth
First 6 months, then $79.99
- Unlimited data
- Pay-as-you-go calls
- Optional Fetch TV for $0/mth
NBN100
85 Mbps typical evening speed
$89.99 / mth
First 6 months, then $99.99
- Unlimited data
- Pay-as-you-go calls
- Optional Fetch TV for $0/mth
| Plan | Price | Inclusions |
|---|---|---|
| NBN Superfast | $99.99 / mth first 6 months, then $129.99 | Unlimited data, BYO modem only, no lock-in contract only, no phone service, optional Fetch TV for $0/mth |
| NBN Ultrafast | $119.99 / mth first 6 months, then $149.99 | Unlimited data, BYO modem only, no lock-in contract only, no phone service, optional Fetch TV for $0/mth |
NBN12 to NBN100 plans include pay-as-you-go calls; add a $10 call pack for standard calls to mobiles and landlines, or for unlimited international calls to 20 destinations. Indicative pricing for comparison only, subject to change and availability at your address.
Wireless broadband
Internode wireless NBN plans
Internode wireless NBN plans are available to regional customers who may not have a fixed NBN connection. There are three no lock-in contract plans with different data allowances and download speeds. Bring your own wireless-configured modem, or buy one through Internode for a one-off $59.99 upfront fee.
| Wireless NBN plan | Price | Inclusions |
|---|---|---|
| NBN12 | $49.99 / month | 100GB of data |
| NBN12 | $69.99 / month | Unlimited data, optional Fetch TV for $0/mth |
| NBN25 | $79.99 / month | Unlimited data, optional Fetch TV for $0/mth |
Get in touch
Internode contact & support
Internode is available by phone, online form or live chat for sales, technical support and account management. Existing customers can also manage their service through Internode My Account.
| Team | Phone | Business hours |
|---|---|---|
| Sales | 13 66 33 | Mon to Fri 8am-9pm; Sat 8:30am-5pm; Sun closed; public holidays 8am-9pm |
| Technical support | 1300 788 299 | Mon to Sun 7am-midnight |
| Accounts & billing | 1300 889 188 | Mon to Fri 7am-8pm; Sat & Sun 7am-7pm; public holidays 7am-8pm |
What Internode technical support can help with
- Help, including setup and troubleshooting of Internode products and services
- Configuration of Internode hardware
- Best-effort support for non-Internode supported hardware
- Support for email clients with Internode email addresses
- Billing and payment help for Internode services
- Personal Webspace support
Technical support is available Monday to Sunday, 7am to midnight, on 1300 788 299 or via the online support form.
Pay your bill
Internode billing & payment methods
Internode bills can be paid a number of ways. Use your Internode customer number if you are on the old billing system, or your Internode account number if you are on the new billing system.
| Payment method | How to pay |
|---|---|
| Direct debit | Set up and manage your direct debit details in your My Internode account |
| Online | Pay your Internode bill online with a valid credit card |
| Over the phone | 24/7 pay-by-phone service on 1300 553 233, or the general number (business hours) on 13 66 33 |
| BPAY | Contact your financial institution with your Client Reference Number and BPAY Biller Code (959049) from your latest invoice |
| Cheque / money order | Internode Pty Ltd, P.O. Box 284, Rundle Mall S.A. 5000 |
| In person (cash or EFTPOS) | Internode Customer Service Centre, Ground Floor, 150 Grenfell Street, Adelaide |
If you are experiencing financial hardship, you can submit an Internode Financial Hardship Assistance request online to set up a payment assistance program. The Internode Credit Team will assess your situation and act accordingly.
Moving home with Internode
If you are moving home and want to relocate your home phone and internet, you can set this up directly with Internode customer service. Current NBN customers save with $0 activation fees at the new address and no contract break fees for relocating and staying with Internode.
Request your service relocation 2 to 3 weeks before you move, by calling the Internode Moving Team on 1300 308 490 or via the online form. Internode will keep you updated on the status of your relocation by email and SMS.
Common questions
A Selectra expert answers your most common Internode questions
No. Internode is currently conducting a review of its brand and product offering and is no longer accepting new customers while it does so. You can still contact Internode for more information on its future plans, and existing customers continue to be supported.
Internode has six fibre NBN plans, from NBN12 up to NBN Ultrafast, all with $0 activation and a choice of month-to-month or 6-month contract. It also offers three wireless NBN plans for regional customers without a fixed connection. NBN12 to NBN100 plans include pay-as-you-go calls; the Superfast and Ultrafast tiers are internet only.
No. If you have an NBN-enabled modem you can bring your own, or buy one through Internode for $59.95 upfront on a 6-month contract or $99.95 upfront with no contract. Wireless NBN customers can bring a compatible wireless modem or buy one for a one-off $59.99 upfront fee.
You can reach Internode by phone, online form or live chat. Sales is on 13 66 33, technical support on 1300 788 299, and accounts & billing on 1300 889 188. Existing customers can also manage their service through Internode My Account.
Internode bills can be paid by direct debit, online with a credit card, over the phone (24/7 on 1300 553 233), via BPAY (Biller Code 959049), by cheque or money order, or in person at the Adelaide service centre. Remember to use your customer number on the old billing system, or your account number on the new system.
Yes. You can relocate your home phone and internet directly with Internode customer service. Current NBN customers get $0 activation at the new address and no contract break fees for relocating and staying with Internode. Request your relocation 2 to 3 weeks before you move, by calling the Internode Moving Team on 1300 308 490 or via the online form.
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Is Internode the best NBN plan for your home?
With Internode not signing up new customers, it is worth comparing the major providers and challenger telcos that cover your address to find the plan that fits how you actually use the internet.