Main number
1300 880 905Sales, service delivery & customer service
Customer service & contact
Customer service & contact
How to contact Aussie Broadband
Aussie Broadband answers sales, service delivery and customer service on one main number, 1300 880 905, with customer service open 8am to midnight, 7 days a week. Below are all the ways to reach Aussie Broadband, plus billing, account and complaints help.
Support 8am–midnight
Live chat on website
MyAussie app & webmail
Report faults online
In a hurry
Aussie Broadband contact details
One main number reaches every team, with hours that vary by department. Tap any number to call.
Customer service
1300 880 905Accounts & tech support · 8am–midnight, 7 days
From overseas
+61 3 5165 0000International & alternative line
Financial hardship
1300 880 905Payment plans, no proof of hardship needed
Email (complaints)
[email protected]Head office & mail
3 Electra Avenue, Morwell VIC 3840 · PO Box 3351, Gippsland Mail Centre VIC 3841
All Aussie Broadband contact lines
Search the Aussie Broadband phone directory
Type what you need (e.g. "tech support", "sales", "overseas") to filter the list.
Main number (all teams)
1300 880 905Reaches the sales, service delivery and customer service teams.
Customer service & tech support
1300 880 905Account help and troubleshooting, Mon to Sun 8am to midnight.
Sales (new connections)
1300 880 905New service enquiries. Mon to Fri 8am to 11pm, weekends 9am to 8pm.
Service delivery (orders in progress)
1300 880 905Track an order. Mon to Fri 8am to 8pm, Sat 8:30am to 4:30pm.
Overseas / alternative line
+61 3 5165 0000Dial +61 3 5165 0000 from overseas, or 03 5165 0000 within Australia.
No Aussie Broadband line matches that search. Try a broader term, or call customer service on 1300 880 905.
Outages, faults & speed tests
In the MyAussie app, the Home section shows any outage affecting your service and lets you report a fault, which triggers an automatic self-test before raising it with Aussie Broadband. Running an Aussie Broadband speed test records the result to your account, helping them escalate faults to NBN Co, Telstra or Vocus if needed.
MyAussie account & webmail
When you join, you receive a MyAussie login by email. Online or in the app you can manage account details and authorised users, edit payment details and add a payment plan, track data usage, change plans and inclusions, and raise tech support tickets. You can also set up to five free Aussie Broadband webmail accounts.
Billing
How to pay your Aussie Broadband bill
Pay immediately online or by card, or set up direct debit. Need help? You can arrange a payment plan, with no proof of hardship needed, through MyAussie or by calling 1300 880 905.
MyAussie app
Pay, edit payment details and set up a payment plan in the app.
Online
Log in to my.aussiebroadband.com.au to pay immediately by card.
By phone
Call 1300 880 905 to make an immediate bill payment.
Direct debit
Set up automatic payments from a card or bank account.
Payment plan
Arrange a hardship payment plan through MyAussie or by phone.
Webmail & online
Manage billing and up to five free webmail accounts from any device.
Making a complaint. Call 1300 880 905 any day from 8am to midnight, email [email protected], use the online form, or write to PO Box 3351, Gippsland Mail Centre VIC 3841. You get a case number immediately when you call, or within two working days to your nominated email when you write in by email, form or post.
Common questions
A Selectra expert answers your most common Aussie Broadband contact questions
The main customer service number is 1300 880 905, available daily from 8am to midnight. The same number reaches the sales, service delivery and customer service teams.
Yes. The alternative number is 03 5165 0000. For calls from overseas, dial +61 3 5165 0000.
Call the main support line on 1300 880 905 any day from 8am to midnight, or use the live chat on the Aussie Broadband website. You can also run a speed test or report a fault yourself in the MyAussie app.
Sales is open Mon to Fri 8am to 11pm and weekends 9am to 8pm. Service delivery is Mon to Fri 8am to 8pm and Sat 8:30am to 4:30pm (closed Sunday). General customer service runs daily 8am to midnight.
Use the MyAussie app or online portal at my.aussiebroadband.com.au to view and pay bills, track usage, change plans, report faults, run self-tests and access support. You can also set up to five free webmail accounts.
Call 1300 880 905 any day from 8am to midnight, email [email protected], use the online form, or write to PO Box 3351, Gippsland Mail Centre VIC 3841. You get a case number immediately by phone, or within two working days by email, form or post.
The head office is at 3 Electra Avenue, Morwell VIC 3840, with the mail address at PO Box 3351, Gippsland Mail Centre VIC 3841. Visits are by appointment only, Monday to Friday.
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Independent comparison
Before you call, is Aussie Broadband the right plan for you?
It is worth checking your plan against the market before you commit. Compare Aussie Broadband against the major providers and challenger telcos that cover your address to find the plan that fits how you actually use the internet.