Aussie Broadband Contact: Phone Number, MyAussie App, and Billing

By Gretchen Oestreicher

Web Content Officer

Are you looking for Aussie Broadband contact information? Aussie Broadband is one of the leading NBN providers in Australia, with more than 300,000 residential and business customers across the country. Whether you’re already an Aussie Broadband customer looking to contact their customer service team, or want to get in touch with them in order to become one, you can find all the ways to contact Aussie Broadband below.

Aussie Broadband Phone Number

If you're looking for an Aussie Broadband phone number to call you have two available. Customers can either dial 1300 880 905, or 03 5165 0000 to get in touch with Aussie Broadband sales team, service delivery team, or customer service. In addition, if you’re having trouble reaching Aussie Broadband with one of those two numbers, they offer an additional phone number at 1300 180 905.

Aussie Broadband Contact for Technical Support

If you need Aussie Broadband technical support or help, you can find it both online or over the phone. If you want to contact Aussie Broadband technical support by phone you can call 1300 880 905 to speak to Aussie Broadband Customer Service, which includes their tech support team, any day of the week from 8am to Midnight.

In addition, there are some steps you can take on your own to run troubleshooting and tech support using the MyAussie app and online portal including running an Aussie Broadband speed test and checking for any Aussie Broadband outages if you're experiencing an issue with your service.

Aussie Broadband Speed Test

If you want to check the speed of your Aussie Broadband NBN speed, you can do so online. With an Aussie Broadband speed test, your results are recorded directly to your Aussie Broadband account, which can be helpful when you’re experiencing an issue with your service. This then allows Aussie Broadband to raise the fault to Telstra, NBN Co, or Vocus, if necessary.

Aussie Broadband Outages

You can use your MyAussie app to check for any known Aussie Broadband outages. Log into your account, and under the “Home” section of the app you can find “Outages”. From here, you will see all Aussie Broadband outages that have affected your service, are scheduled to affect your service, or are currently affecting your Aussie Broadband service.

If you want to report a fault to Aussie Broadband you can do so directly online, or through your MyAussie app. Go to the “Home” section, and scroll to “Fault”. Click on the arrow next to it, and you will find the option to “Report a Fault”.

After reporting a fault, MyAussie will run an automatic Self Test. Once the Self Test is complete, it will let you know if there is an issue and give you the option to add some notes before raising the fault to Aussie Broadband. Once a fault is raised, an Aussie Broadband team member will get in contact with you.

Aussie Broadband Contact Hours

Depending on your question or query, Aussie Broadband contact hours differ. Aussie Broadband sales team, which is available for new service enquiries, can be reached Monday to Friday from 8am to 11pm, and weekends from 9am to 8pm.

If you want to track an order in progress you can contact the Service Delivery team during the week from 8am to 8pm, and Saturday from 8:30am to 4:30pm.

For current customers who need account help or tech support, Aussie Broadband customer service is available Monday to Sunday from 8am to midnight.

My Aussie Broadband Login & MyAussie App

You can manage most of your Aussie Broadband services online with your MyAussie app and online account management service. No matter if you're looking for technical support or to manage your plan though the MyAussie app, want to set up your My Aussie Broadband login, or find your Aussie Broadband webmail you can do so below. 

My Aussie Broadand Login

When you sign up for an Aussie Broadband mobile or NBN plan, you’ll get a confirmation email with your new MyAussie login and set up information. Once you have your MyAussie account set up, you’ll be able to manage your Aussie Broadband services online or from your phone using your My Aussie Broadband login information.

MyAussie App

With your MyAussie app and account, which can be used either online or from your smartphone, you’ll be able to set up and manage:

• Account details including password changes, authorised users, and communication preferences
• Payments & billing including editing payment details, billing address, and adding a payment plan
• Service data management including data usage and call calculator
• Plan help including plan changes, and add/remove inclusions and services
• Technical support including raising a tech support ticket, finding help from knowledge base, and viewing outages
• Self-Help to run your own tests, find help with the troubleshooting wizard, and track your current order

You can also log into your Aussie Broadband Webmail account online.

Aussie Broadband Webmail

Customers can have up to five Aussie Broadband webmail accounts for free. You can manage existing Aussie Broadband webmail accounts, or set up a new one, through your MyAussie account. Your Aussie broadband webmail can be set up on your phone or computer or, alternatively, you can log into your Aussie Broadband webmail from any device online.

Aussie Broadband Bill Payment

Aussie Broadband bill payments are easy to set up and manage. When signing up to your Aussie Broadband service you’ll be able to choose whether you want to manually pay with a valid credit or debit card, or set up direct debit. To pay an Aussie Broadband bill, you can do so immediately either online or over the phone, or manage your direct debit through the MyAussie portal.

Aussie Broadband Contact for an Immediate Bill Payment

After your service is set up, and you have your MyAussie account, you’ll be able to manage your billing and payments online or with the MyAussie app. If you choose to make an immediate bill payment, you can do so online or by calling 1300 880 905.

Aussie Broadband Contact for Financial Hardship

There is also help and support, through Aussie Broadband, available for those experiencing financial hardship. You can set up a payment plan, with no proof of hardship necessary, either through the MyAussie portal or app or by calling 1300 880 905. If necessary, you can also call Aussie Broadband to speak about other help and support options that might be available including:

• Connection options: Spend controls, service restrictions, or temporary plan downgrades to a cheaper mobile or NBN plan
• Financial options: Temporary postponing or deferring payments, alternative arrangements, plan or contract changes, or waiving late fees

Aussie Broadband Contact for Complaints

If you’re dissatisfied with your Aussie Broadband service and want to lodge a formal complaint, you can do so by either calling their customer service number at 1300 880 905 any day from 8am to midnight, or by writing either through their complaints email, online form, or written letter by post.

Once you lodge a complaint, you’ll get a case number to track your complaints process. You’ll get this number immediately if you call, or within 2 working days to your nominated email address if you send your complaint to Aussie Broadband by email, online form, or post.

Aussie Broadband Address & Head Office

Aussie Broadband has a physical office address in Victoria, where you can go by appointment if you need. In addition, you can contact Aussie Broadband by mail should you need to keep a written record for Aussie Broadband complaints, billing and payments, or other help.