Aussie Broadband is one of the few Australian owned and operated telecom providers around, but are they any good? In this guide, we'll show you real Aussie Broadband customer reviews and help you determine what's right for you. Read on for Aussie Broadband plans, prices, reviews, contact info and more.

Aussie Broadband Services & Network Coverage

Aussie Broadband, or Aussie BB as it's also affectionately known, was founded in 2008 and is an MVNO under the Optus Network. This means unlike Telstra, Vodafone, or Optus, they don’t own their own network but use the Optus network instead.

The name Aussie Broadband can be a bit misleading because they offer much more than just broadband plans.

You'll find Aussie Broadband plans for NBN and mobile phones as well as other forms of internet such as mobile broadband, and fixed home phone lines.

Something to note about this provider that is important to many people is that Aussie Broadband is an Australian-owned and operated company and is proud to invest in local jobs and services

Aussie Broadband Network CoverageOverall, Aussie Broadband gets good network coverage. Through the Optus Network, Aussie Broadband covers 98% of the Australian population and over 1.62 million square kilometres with 3G and 4G coverage. Thanks to Optus, Aussie Broadband customers will also begin to see faster 5G coverage expand in the coming years.

Aussie Broadband Review

Surely your next question is "Is Aussie Broadband any good?"

As we already established above, Aussie Broadband has great network coverage, so you are safe there, but what about customer service, pricing, etc.

To help you answer this question, we took a look around the net for Aussie Broadband reviews from real customers.

Overall we are happy to say that Aussie Broadband reviews are very positive.

  • Here's how Aussie Broadband ranks around the web:
  • Product Review: 4 stars out of 5
  • Facebook Reviews. 4,2 stars out of 5
  • Google Reviews: 4.8 stars out of 5

 Customers like their fast internet connections, ease of contacting Aussie Broadband customer service, speaking to an Australian customer support team, and how any issues are resolved quickly.

 However, customers often cite average nightly speeds are slower than expected and outages occur more often than normal.

Here is an Aussie Broadband review we saw from someone named Shannon: Absolutely smooth, perfect and great speeds
No issues. No drop outs. No packet loss or lag in game. Best connection I've had in 12 years in Australia. Would highly recommend even if it's a tad more pricey. – Shannon I.

Shannon seems to have had no issues with her service dropping out and also mentions how her fast connection is good for gaming and worth the money.

Another customer named Rod from SE QLD wrote the following Aussie Broadband review: Talk to real people
Unlike anyone else I have delt with, you can talk to an Australian that you can understand and get a decent answer. Customer service! Who would have thought of that these days? – Rod, South East Queensland

Aussie Broadband is Australian owned and operated, and this seems to be a big hit with customers.

Still there were some negative reviews we must mention and this one from username "Slm" nicely sums up what we saw in the 1-star Aussie Broadband reviews: Terrible service - daily dropouts. Stay away!
Terrible service, connection dropped out on a daily basis — multiple times. I would highly recommend staying away at all costs. A budget provider with terrible up time. Made me wait for days before getting NBN assistance — I work from home so this cost me absolute $000s is foregone costs.
Appalling - do yourself a favour and don’t make the same mistake I made going with this terrible provider. – Slm

It seems that in some areas, the Aussie Broadband network is quite slow with frequent dropouts and can take longer than average to get set up.

In this case, we would definitely recommend taking a look at the Aussie Broadband NBN service map online to double-check that you have fast speeds available in your area before deciding to switch.

As we always mention with these reviews, it's important to do your own research and remember that everyone's opinion is subjective and that unhappy customers are likelier to leave a review than happy customers.

Aussie Broadband NBN Plans

  • What kind of Aussie Broadband plans are available?
  • NBN Plans for Seniors
  • NBN Plans for Gamers
  • Superfast & Ultrafast NBN
  • Build your own Aussie Broadband NBN plan
  • OptiComm broadband

Aussie Broadband is one of the biggest NBN providers in Australia, offering a plethora of NBN plans with something available for every household.

Aussie Broadband NBN plans come with:

With Aussie Broadband NBN you can choose to build your own NBN plan, selecting the download speed and data allowance that best suits your needs, or you can choose one of their popular NBN plans as shown below.

Popular Aussie Broadband NBN Plans
Aussie Broadband NBN Plan Cost / Month Typical Evening Speed
Starter NBN
NBN 12/1
$59 / mont 11Mbps
Casual NBN
NBN 25/10
$69 / month 24Mbps
Everyday NBN
NBN 50/20
$79 / month 48Mbps
Family NBN
NBN 100
$99 / month 97Mbps
Power User NBN
NBN Superfast
$129 / month 244Mbps
Power House NBN
NBN Ultrafast
$149 / month 600Mbps

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances. Offers and availability are subject to change. Typical evening speed between 7pm and 11pm. Valid June 2022.

Important Information Show Less

Aussie Broadband OptiComm Aussie Broadband offers the NBN alternative OptiComm. You can choose to build your own OptiComm plan or sign up for a popular plan starting at $59 per month. Aussie Broadband OptiComm prices and inclusions are the same as Aussie Broadband NBN plans.

Aussie Broadband VoIP Call Packs

All Aussie Broadband NBN plans come with pay-as-you-go VoIP calls at no additional monthly cost or you can choose to sign up for a call pack and get unlimited calls to select numbers.

Here are the Aussie Broadband VoIP call packs available:

Aussie Broadband VoIP Call Packs
Plan Name Cost / Month Inclusions
Casual $0 / month Pay-as-you-go calling
Everyday $10 / month Free local, national, and AU mobile calls
International Talk $200 / month

Free local, national, and AU mobile calls
$15 Talk Time credit for international calls

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

Important Information Show Less

Aussie Broadband Modem

When signing up for an Aussie Broadband NBN plan, you can either bring your own modem or buy one upfront.

Aussie Broadband modem options are:

Cost of Aussie Broadband Modems
Modem Type Upfront Cost Suitable Home Size
Netcomm $149 1 - 2 bedroom homes
Google Nest with 1 point $349 3 - 4 bedroom homes
Google Nest with 2 points $469

5 - 6 bedroom homes

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

Important Information Show Less

You will have the opportunity to decide which Aussie Broadband modem is best for your household when you sign up for an Aussie Broadband NBN plan. You may also use your own.

Aussie Broadband Mobile Plans

Aussie Broadband mobile plans are available on both the 4G and, more recently, 5G network.

The full lineup of Aussie Broadband mobile plans include:

  • 4G mobile plans (data + calling)
  • 5G mobile plans (data + calling)
  • 4G mobile broadband (data only)

Aussie Broadband 4G Mobile Plans

Aussie Broadband mobile plans are available on a no lock-in contract basis.

Aussie Broadband 4G mobile plans come with data sharing for the whole family, and unlimited standard national talk and text.

Below, you can find a summary of Aussie Broadband mobile plans available on the Optus 4G Network.

Aussie Broadband Mobile Plans - 4G Network
Data Allowance Cost / Month Inclusions
3GB / month $15 / month Unlimited standard national talk & text
Data sharing
10GB / month $20 / month Unlimited standard national talk & text
Data sharing
30GB / month $30 / month Unlimited standard national talk & text
Data sharing
40GB / month $40 / month Unlimited standard national talk & text
Data sharing
 $50 credit for International calls
100GB / month $50 / month Unlimited standard national talk & text
Data sharing
$50 credit for International calls

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

Important Information Show Less

Aussie Broadband 5G Mobile Plans

If you’re looking to get connected to the 5G network, Aussie Broadband mobile plans now include 5G through the Optus 5G Network.

You will need to make sure your device is 5G-enabled, but Aussie Broadband now sells mobile handsets including some of the latest Samsung Galaxy 5G models which can be purchased and repaid over 36 months.

Below you can find a summary of Aussie Broadband 5G mobile plans:

Aussie Broadband Mobile Plans - 5G Network
Data Allowance Cost / Month Inclusions
80GB / month $60 / month Unlimited standard national talk & text
$200 international credit
200GB / month $70 / month Unlimited standard national talk & text
$500 international credit

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

Important Information Show Less

Aussie Broadband Plans: Mobile Broadband

If you’re looking for internet on-the-go, Aussie Broadband offers data-only mobile broadband plans that can be used with any tablet, WiFi dongle, or portable hotspot.

Mobile broadband plans from Aussie Broadband come with no lock-in contract and gives you access to the Optus Network from anywhere the mobile network is available.

Aussie Broadband doesn't offer and 5G mobile broadband plans at the moment.

Aussie Broadband mobile broadband plans include:

Aussie Broadband Mobile Broadband
Data Allowance Cost / Month
5GB / month $15 / month
25GB / month $25 / month
40GB / month $35 / month
60GB / month $45 / month
120GB / month $65 / month

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid June 2022.

Important Information Show Less

Aussie Broadband Contact

The easiest way to contact Aussie Broadband is either by phone or using their online contact form.

You can call one of the following Aussie Broadband phone numbers depending on which department you need:

Aussie Broadband Contact Hours
Aussie Broadband Team Aussie Broadband Contact Business Hours
Sales
For new services
Mon to Fri: 8am - 11pm
Sat & Sun: 9am - 8pm
Service Delivery
For orders in progress
Mon to Fri: 8am - 8pm
Saturday: 8:30am - 4:30pm
Customer Service
For tech support and accounts
Mon to Sun: 8am - midnight

Call Today

Need to help finding a better broadband plan?

Yomojo has fast home broadband with no installation! Online in Minutes!

Aussie Broadband Outages

Just like with all providers, at some point, you may find yourself dealing with an Aussie Broadband outage.

According to the outage tracking website Down Detector, 88% of Aussie Broadband outages are reported for their internet service. The remaining 11% of Aussie Broadband outages come from Aussie Broadband's mobile network service.

Therefore, your chances of dealing with an outage from Aussie Broadband will be more likely with your Aussie Broadband NBN connection than with your mobile phone.

However, not all issues with the internet have to do with outages in the network. What happens if you need to check? Read on.

Is Aussie Broadband Down? - How to Check

If you have a suspicion that the Aussie Broadband network is down, you can check online to see if other customers have reported the same issue.

You have two options for checking online for an Aussie Broadband outage:

  1. The Aussie Broadband Website
  2. Down Detector Website

On the Aussie Broadband website at the link above, you can see a list of all current outages (if there are any) and a full list of future planned outages.

On the other hand, Aussie Broadband says it prides itself on its transparency with its customers.

Here is a quote taken from the Aussie Broadband website:

"At Aussie Broadband, we pride ourselves on our No Bullsh*t value and that means giving our customers information, regarding outages, as soon as it becomes available to us."

You'll be notified by email of an Aussie Broadband outage in your service area as soon as an outage is detected on their end and only if it applies to you.

As mentioned above, you can also take a look on the Down Detector website, where people report live outages and outages from within the last 24-hours. Here you can also view a map of where the reports came from.

Keep in mind that a slow connection doesn't always mean you have an outage in your area.

Aussie Broadband Speed test

If you have a slow connection, the first thing you should do is run an Aussie Broadband speed test.

A speed test can help identify if you have an issue with your connection, or if you are navigating slowly due to some other reason.

To check your Aussie Broadband NBN speed, click the button above or visit our full guide on how to run a speed test for Aussie Broadband.

Here you'll learn what the results mean also find ways to troubleshoot your internet connection and figure out what exactly is wrong if your broadband isn't as fast as it should be.

Aussie Broadband Moving House

Aussie Broadband recommends contacting their customer service team once you know your moving date, as early as possible, by calling 1300 880 905.

Aussie Broadband will close down the current address and set up the new address to be activated on your chosen day. Aussie Broadband has no connection, set-up, or moving fee unless the connection is at a new housing development.

If the NBN connection is at a new property development, there will be an additional charge from the NBNCo. which is usually $297.

Aussie Broadband Pay My Bill

The quickest and easiest way to pay your Aussie Broadband bill is to visit my.aussiebroadband.com.au or to download the MyAussie app on your smartphone.

MyAussieBroadband is the online portal where you'll be able to not only pay your bill but also can manage your entire account, including upgrading or downgrading your service.

But on to the heart of the matter: paying your bill.

There are several different ways you pay your Aussie Broadband bill, including:

  • Direct Debit or Credit Card
  • Bpay
  • Online
  • Via the MyAussie app
  • Over the phone

 Direct debit or credit: Your payments are automatically deducted from your nominated bank card and account and can be set up through My Aussie Portal

 BPAY: Available on request with direct debit or credit details on file as backup. Contact Aussie Broadband customer service for the BPAY Biller Code and Reference Number.

 Immediate payment: Make an immediate payment with your credit card either through MyAussieBroadband Portal or by calling customer service on 1300 880 905​​​​​​​

Click below to find a better deal for your home!

Read more articles about Aussie Broadband