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Aussie Broadband offers a variety of telecommunications services to customers across Australia and is well known for it's award-winning services and customer satisfaction.  For all information about Aussie Broadband, continue reading below, or discover all of Australia's broadband and mobile providers with Selectra


Aussie Broadband network coverage

Aussie Broadband was first formed in 2008 as the result of a merger between Wideband Networks and Westvic Broadband. As an Australian-owned and operated company, it prides itself in investing in local jobs and services. Today, Aussie Broadband offers broadband, mobile, and fixed-line services across Australia.

Keeping in line with Aussie Broadband's values of transparency to its customers, they publish daily Connectivity Virtual Circuit graphs for each network area where customers can check the upload and download speeds of the last 24 hours. In addition, Aussie Broadband has taken a hard stance against broadband congestion, choosing to stop selling more connections in areas at 80% or more capacity until more bandwidth infrastructure is in place to allow additional customers to join.

Aussie Broadband is an MVNO under the Telstra Network. Under the Telstra Network, Aussie Broadband covers 99% of the population over 1.62 million square kilometres in Australia. Through Telstra, Aussie Broadband customers can expect to see 4GX and 5G expand and increase in population coverage over the following years.

Aussie Broadband NBN plans

Aussie Broadband has premade and customizable NBN plans suitable for any household size, budget, or internet usage. Aussie Broadband NBN popular plans start at NBN12 for $59 per month with unlimited data, up to NBN100 with included Fetch TV, but Aussie Broadband customizable NBN plans can include download speeds up to NBN250 (starting at $129 / month) and NBN Ultrafast ($149 / month minimum). All Aussie Broadband NBN plans come with no lock-in contract, and can include an optional modem and phone add-on.

Aussie Broadband NBN popular plans
Basic
NBN12
Everyday
NBN50
Family
NBN100
Family Entertainment
NBN100
$59 / month $79 / month $99 / month $109 / month
Includes Fetch TV

Once you’ve either chosen a popular Aussie Broadband NBN plan or created your own, you can then include an optional modem. In addition to the standard NBN-compatible Netcomm modem, Aussie Broadband customers can also choose a Google Nest with up to two Nest Points.

Aussie Broadband modem
Standard
$149 upfront
Small
$249 upfront
Medium
$369 upfront
Large
$499 upfront
Netcomm Modem
All-in-one
Google Nest Router
1-2 bedroom homes
Google Nest Router
+ 1 Nest Points
3-4 bedroom homes
Google Nest Router
+ 2 Nest Points
5-6 bedroom homes

Aussie Broadband mobile phone plans

Aussie Broadband has no-contract, SIM-only, bring your own mobile phone plans available starting at $15 per month. All Aussie Broadband mobile phone plans come with national calls and text and mobile plans $29 per month and come with included international calls and SMS to 15 selected countries.

Aussie Broadband SIM-only mobile plans
1GB of data
$15 / month
2GB of data
$19 / month
10GB of data
$29 / month
15GB of data
$39 / month
30GB of data
$49 / month
60GB of data
$69 / month
Unlimited national call & text Unlimited national call & text Unlimited national call & text
International call & text to 15 countries
Unlimited national call & text
International call & text to 15 countries
Unlimited national call & text
International call & text to 15 countries
Unlimited national call & text
International call & text to 15 countries

Aussie Broadband contact

Customers can contact Aussie Broadband by phone, online form, or post. If you’re looking for an Aussie Broadband phone number to contact customer service, you have three different options. You can call Aussie Broadband customer support at either 1300 880 905 or 03 5165 000. However, if neither of those numbers are available, Aussie Broadband can also be contacted at 1300 180 905.

Aussie Broadband customer service hours
Aussie Broadband Sales
For new services
Aussie Broadband Service Delivery
For orders in progress
Aussie Broadband Customer Service
For tech support & accounts
Mon to Fri: 8am - 11pm
Sat & Sun: 9am - 8pm
Mon to Fri: 8am - 8pm
Sat: 8:30am - 4:30pm
Sun: Closed
Mon to Sun: 8am to midnight
Aussie Broadband address
Aussie Broadband Morwell Office
Phone: 1300 880 905
Aussie Broadband postal address
3 Electra Avenue
Morwell VIC 3840
Morwell Office
PO Box 3351
Gippsland Mail Centre VIC 3841

Sign-Up to Aussie Broadband

Customers interested in signing up with Aussie Broadband can do so online, or over the phone by dialling 1300 880 905 to get in touch with Aussie Broadband sales team.

Before signing up for broadband services you will need to provide the connection address to make sure it is NBN ready. If the address is NBN ready, customers will be able to sign up online. Customers will need to provide valid identification when signing up online.

When signing up for prepaid mobile plans, customers will need to provide not only valid identification, including residential address and birthday, but will also need to disclose any other prepaid phone numbers they already have. Customers who pay by cash for their new phone plan, or have more than five prepaid phone numbers, may require additional identification.

More information can be found on the ACMA website.

Moving with Aussie Broadband NBN

Aussie Broadband recommends contacting their customer service team once you know your moving date, as early as possible, by calling 1300 880 905. Aussie Broadband will close down the current address and set up the new address to be activated on your chosen day. Aussie Broadband has no connection, set-up, or moving fee unless the connection is at a new housing development.

If the NBN connection is at a new development, there will be an additional charge from the NBNCo. which is usually $297.

Aussie Broadband billing and payments

There are three ways to pay for your Aussie Broadband NBN, mobile phone, or other service. You can pay your Aussie Broadband account by:

 Direct debit or credit: Your payments are automatically deducted from your nominated bank card and account and can be set up through My Aussie Portal

 BPAY: Available on request with direct debit or credit details on file as backup. Contact Aussie Broadband customer service for the BPAY Biller Code and Reference Number.

 Immediate payment: Make an immediate payment with your credit card either through My Aussie Portal or by calling Aussie Broadband customer service on 1300 880 905

Aussie Broadband review

Aussie Broadband is a relatively well-reviewed broadband and mobile phone company, earning 4 out of 5 stars on Product Review. Customers like the ease of contacting Aussie Broadband customer service, and how any issues are resolved quickly. However, customers often cite average nightly speeds are slower than expected.