Mojo Power Reviews: Electricity Rates & Plans (2023)

What is Mojo Power?

Mojo Power is an Australian green energy company with operations in New South Wales, Queensland, and South Australia.

Mojo is working to bring renewable energy to the masses by focusing on affordability.

Mojo's slogan is "going green doesn't have to cost the earth." To usher in renewable energy, Mojo Power focuses on Green Power to help families who aren't able to afford solar panels or electric vehicles still opt for green energy.

Unlike other power companies, mojo doesn't own fossil fuel energy generation. They are counting on renewable energy for the future and are currently working toward being net renewable by 2024.

To do this they are focusing on contracting their future wholesale electricity from renewable energy sources like solar farms found across Australia.

Mojo Power takes after other alternative energy providers such as Amber Electricity and Elysian Energy and makes profit in a non-conventional manner.

The energy provider claims it doesn’t markup the usage rates it passes on to its customers, but rather their daily supply charge. This means Mojo Power doesn’t benefit from their customers using more energy, meaning they are there to help you take control of your usage and lower your energy bills as much as possible.

Who is Mojo Power owned by?Mojo Power was founded in Australia and is Australian operated from its head offices in Sydney. However, Mojo Power is only partly Australian owned as it has international investors that include Soft Bank China Capital and South Cross Venture Partners.

Here is a list of Mojo Energy Pros & Cons:

Mojo Power Reviews

• Here's how customer rate Mojo Power around the web:
• Google Reviews: 2.8 Stars
• Product Review: 2.8 Stars
• CHOICE Review: 76% overall

We took a look around the web are Mojo Power reviews from real customers to find out what they had to say about the provider.

Mojo Power reviews were overall mixed, and this was a trend we saw from several different sources.

Google Reviews & Product Review both saw customers rate the company with an average of 2.8 stars.

The fact that these two platforms both have the same average score lends merit to the ranking.

On Product review, there were more 1-star reviews than there were 5-star reviews.

In general, the most common complaints we saw regarding Mojo Power were sudden price rises, problems with the website, difficulty signing up, and poor customer service.

One unhappy customer left the following Mojo Power review:

I had only been a Mojo customer for about 5 months. I received an email on the 15/12/21 notifying me of a price increase that would come into effect on the 04/01/22. Service charge increased by 30%! Single rate charge increased by 24%!
I emailed a complaint to support and as yet haven't received a response (3 weeks). I have now changed to ReAmped Energy.
Do yourself a favour, if you are considering Mojo Power, just don't. They will charge you a transfer fee to change to them and then increase your rates massively within a few months.

The most interesting part about this review is that Mojo responded and did acknowledge they had "missed responding" to the customer's concerns and that rates had recently increased all across Australia.

Another customer left the following review:

I have only just swapped over to Mojo but it looks like I will be changing again very soon. I cancelled my first attempt at swapping to them as it was woefully slow and lacking in prompt answers.
I have now joined, my cooling-off period is in about 4 days. The app's not working nor can I find out my usage online. No answers to phone calls or emails. I wait for the changeover to finalise, give them a week and if the service does not change I'll revert to another supplier. Prices may look good but if the accounts are as bad as the customer service, caveat emptor.

However, as Mojo Power is a smaller company, and unhappy customers are more likely to leave reviews, it's not always clear what to believe.

Other customers have had very positive experiences with Mojo, as can be seen in this Mojo Power review:

Takes a while to go through the motions of disconnection & scheduling meter install.. but I ended up with a free smart meter, which means I can get real-time data.. access to the cheaper All Day Breakfast plans, and as a bonus, I don't have to worry about missed meter inspections every 3 months (long story).

Read the reviews though, don't expect quick customer service, you really shouldn't need it with a power company anyway, everything is visible via their portal.. there are a few delays getting the free meter install where you will be on the higher rate.. but it's not the end of the world.. its still not as high as a lot of providers.

The online Mojo Portal does need a bit more oomf, sometimes it's a little unusable if you're really trying to dig into the historic data so to speak.. but again it's cheap.. it's free.. couldn't be happier to be away from the big companies, and having to call and negotiate every year.

According to this review, it seems that Mojo Power is a company that has good offers, but requires a little patience due to its small size.

Mojo Energy Plans

Mojo Energy offers several different energy plans depending on your need.

All Mojo Power plans come with no exit fees and no conditional discounts. However, Mojo does have a referral scheme where referring a friend to Mojo Power will get you a $50 credit toward your energy bill.

While Mojo power operates in NSW, QLD, and SA, they only sell the standing offer in SA.

Here is a list of all the Mojo Power plans available. Click on each plan to reveal more info.

Mojo Power Electricity Rates By State

Mojo Power has stopped offering plans to new customers for the time being. Due to the energy crisis, Mojo is only offering standing offer plans to current customers.

When we visited the Mojo Power website, we were shown the following message:

Currently all Market Offers and Standing Offers are not available to new customers. Standing Offer is available to current customers only. As you may be aware there is significant movement and volatility in the wholesale electricity market, and this is impacting our ability to offer competitive pricing at this time.

For companies offering new sign-ups, you can see our article on the cheapest electricity rates on the market right now.

Mojo Power Electricity Rates NSW

Mojo Power Electricity Rates QLD

Mojo Power Electricity Rates SA

Switch to Mojo Power

Signing up to Mojo Power is a simple, online process.

All you need is an internet connection. Simply go online to mojopower.com.au, select the plan you want (whether you have a smart meter or not) and fill in the online form with your personal details and valid identification. Once you’ve signed up, you’ll receive confirmation and after your final meter reading you’ll be switched to Mojo Power.

If you do not yet have a smart meter, you’ll be signed up to Mojo Power Single Minded plan while you wait for your free smart meter installation. If you already have a smart meter, or once one is installed, you’ll be on Mojo Power All Day Breakfast and be able to start enjoying live usage tracking, monthly billing, and higher discounts.

Mojo Power Phone Number & Contact Information

As a small energy provider, Mojo Power doesn’t offer many ways to contact them.

In fact, there is no Mojo Power;contact number.

You can only contact Mojo Power by:

• Online Form
• Mojo Live Chat
• Email
• Post

The best way to contact Mojo Power is to use their online contact form.

The Mojo Power email address is: [email protected].

If you would prefer to send notices or paperwork by post, you can address all mail to:

Mojo Power
GPO 7049
Sydney, NSW 2001.

Move House With Mojo Power

If you're moving house, Mojo Power makes it easy to move your energy connection.

All you need to do is log into your MyMojo Account, and find Your Account Service Address and click Moving Home.

From there, you can fill out an email form to inform Mojo Power you’re moving house and they’ll take care of the rest.

Mojo does tend to charge you a connection or disconnection fee for moving home. However, based on customer reviews, Mojo's moving services are generally quite fast.

How to Pay My Mojo Power Bill

Mojo Power doesn’t offer multiple ways to pay your energy bill.

When you sign up you will need to nominate a direct debit account, which will be used for your monthly invoices. After your invoice is issued, your account will be direct debited in the following three business days. If you need to update your Mojo Power payment details, you can do so through your MyMojo Account.

If you’re experiencing financial hardship, Mojo Power encourages you to get in touch with them as soon as possible to see what financial options are available to you. This could include deferring payments or applying for energy rebates.

With Mojo Power’s Financial Hardship Program, they will work with you to come up with a payment plan, as well as help find ways to reduce your energy usage, and if necessary get you in touch with government services or a financial counselor.