Aussie Broadband Contact: Phone Number, Hours & My Aussie App

On the Aussie Broadband website they also mention that if for any reason their 2 main lines aren't working, you can also reach them at: 1300 180 905

All of these phone numbers will put you in touch with the Aussie Broadband sales team, service delivery team, and customer service teams.

Aussie Broadband Contact Hours

Each department as Aussie Broadband has different operating hours depending on if it's sales, customer service, or the delivery team.

The Sales Team:
The sales team is available to help you with questions about offers or new services, new sign-ups or changes to an existing plan.
Monday to Friday: 8am - 11pm / Weekends: 9am - 8pm.

The Service Delivery team:
The Service Delivery team can help you track an order in progress or deal with issues you may have encountered with your delivery or NBN installation.
Monday to Friday: 8am - 8pm / Saturday: 8:30am - 4:30pm.

The Customer Care team:
And lastly, you can call the Aussie Broadband customer service department for general enquiries, moving, account help & tech support.
Monday to Sunday: 8am - 12am.

Here are those hours again, for clarity:

Aussie Broadband Outages & Technical Support

If you want to contact Aussie Broadband technical support by phone you can call 1300 880 905 any day of the week from 8am to Midnight.

You can also contact Aussie Broadband's tech support team online at: aussiebroadband.com.au/help-centre

In addition, there are some steps you can take on your own to run NBN troubleshooting and tech support using the MyAussie app and online portal including running an Aussie Broadband speed test and checking for any Aussie Broadband outages if you're experiencing an issue with your service.

How to Check for an Aussie Broadband Outage

You can use your MyAussie smartphone app to check for any known Aussie Broadband outages.

How to check for an outage on the Aussie Broadband app:

1. Using your Aussie Broadband login credentials, sign in to your account via the app.
2. Under the “Home” section of the app, you will find “Outages”.
3. Clicking on "outages" will take you to a page where you can see all the Aussie Broadband outages in your area.
4. These include past, current, and future planned outages in your area.

How to Report an Aussie Broadband Fault

Just like checking for an outage, you can also report an Aussie Broadband fault online or through your MyAussie app.

How to report an Aussie Broadband fault via the app:

1. Using your Aussie Broadband login credentials, sign in to your account via the app.
2. Go to the “Home” section, and scroll to “Fault”.
3. Click on the arrow next to it, and you will find the option to “Report a Fault”.
4. Here, you will be able to enter all the information necessary to report a fault to Aussie Broadband's tech team.

Reporting an Aussie Broadband Fault:After reporting a fault, MyAussie will run an automatic Self Test. Once the Self Test is complete, it will let you know if there is an issue and give you the option to add some notes before raising the fault to Aussie Broadband. Once a fault is raised, an Aussie Broadband team member will get in contact with you.

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Contact Aussie Broadband Billing Department

If you have issues with your bill, need to contact Aussie Broadband's billing team, or if you just need to pay a bill, call 1300 880 905.

How to Contact Aussie Broadband Financial Hardship Team

Aussie Broadband offers help and support for those experiencing financial hardship.

One of the best options to help you through your situation is looking at setting up a re-payment plan.

To set up a payment plan through Aussie Broadband, you can call 1300 880 905 or go online to the MyAussie portal or app. The best part is that you do not need to provide proof of hardship to access these repayment plans.

Apart from repayment plans, most telecom providers have other help and support options available including:

• Connection options: Spend controls, service restrictions, or temporary plan downgrades to a cheaper mobile or NBN plan
• Financial options: Temporary postponing or deferring payments, alternative arrangements, plan or contract changes, or waiving late fees

You can call Aussie Broadband at 1300 880 905 for more information.

MyAussie App & Login

For most account management and help, your Aussie Broadband online account is there to help you manage all your Aussie Broadband services in one place.

Use your Aussie Broadband login to:

• Update account information & contact details
• Manage billing & payments
• Track your mobile usage
• Activate & recharge your plans
• Easily get in touch with Aussie Broadband Mobile customer service

You can access your Aussie Broadband login Aussie Broadband Mobile login or by downloading the Aussie Broadband app onto your mobile device. If you don’t already have an Aussie Broadband account, you can easily create one online. To sign up, you just simply enter your email and a password. These details are then used to login to My Account online and the Mobile App. Learn more about the Aussie Broadband app below!

With the Aussie Broadband mobile app, you can do all of the following:

• Upgrade your aussie broadband plan
• Activate a sim card
• Access the help center
• Check your billing details
• Monitor your usage check current outages
• Move house
• Access webmail
• Perform a speed test

The MyAussie app is available for iOS and Android, so download it today to get the most of your Aussie Broadband account.

Contact Aussie Broadband Complaints Department

Now onto the big guns. At some point, you may find yourself in a situation where you have exhausted all your energy and resources trying to get a resolution to an issue with your account or service. This is common to almost all companies, but frustrating nonetheless.

If you’re unhappy with your Aussie Broadband service and need to lodge a formal complaint, you can file a complaint via their customer care number 1300 880 905 or in writing.

To submit a written Aussie Broadband complaint, you've got 3 options to choose from:

1. Complaints email
2. Online form
3. Written letter by post

Here is a link to all of the Aussie Broadband complaints info:

Once you lodge a complaint, you’ll get a case number to track your complaints process. You’ll get this number immediately if you call, or within 2 working days via email if you send your complaint to Aussie Broadband by email, online form, or post.

NOTE:It's very important to get a complaint reference number or case number. If your complaint goes unresolved, you can use the complaints number to escalate the issue to your state's Ombudsman.

Aussie Broadband Address & Head Office

The complaint's address above is just for the Aussie Broadband post office box. So, this address should only be used for sending mail.

However, Aussie Broadband has a physical office in Victoria that you can visit by appointment only.

Cancel Aussie Broadband

If you would like to cancel your Aussie Broadband service, the primary account holder must call the customer service team at 1300 880 905. Aussie Broadband requires verbal confirmation over the phone, since they cannot offer two-factor authentication over email. During your call with the Aussie Broaband customer service team, they will send you a code that you must confirm in order to validate your identity.

When choosing a day to terminate your internet service, bear in mind that your NBN service will disconnect in the early hours of the morning. If you have any outstanding costs on your account at the time of closure, you will only be billed for the days your service was available. There are no additional fees associated with closing an account for non-contractual customers who do not use Fetch. If your service is still subject to a contract, you will need to speak with a member of the Aussie Broadband customer service team to find out how much is left on it and whether there are any cancellation fees.