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Simply Energy Review: Should You Switch?

Simply Energy review

If you’re considering switching to Simply Energy, read our Simply Energy review below. Here, you’ll find information about Simply Energy plans and deals they offer, their solar energy solutions and feed-in tariffs, and customers’ own thoughts in their Simply Energy reviews. Is Simply Energy any good? Keep reading our guide to find out.

Simply Energy Review of Plans by State

Simply Energy plans focus heavily on incentives and perks for different membership programs.

Though not available in every state, Simply Energy electricity and gas plans offer different rates and discounts, as well as perks for membership programs, to customers across Australia.

Want to see if our Simply Energy review is for you? Check out our summary of where Simply Energy electricity and gas is available below:

Simply Energy Review by State
State Simply Energy Electricity Simply Energy Gas
New South Wales    
South Australia    
Western Australia    
Northern Territory    

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There are different Simply Energy plans available, with some only available to members of rewards programs. Find out more about each Simply Energy plan available in the summary below:

Simply Energy Saver

The Simply Energy Saver plan offers no-frills energy to customers in:

Electricity and Gas
  • New South Wales
  • Victoria
  • Queensland
  • South Australia
  • Western Australia

Simply Energy Saver offers carbon-neutral energy at simple, low rates. In addition, Simply Energy Saver comes with no lock-in contract and $0 exit fees.

Simply NRMA Energy

Simply NRMA is available to NRMA members in New South Wales.

NRMA (The National Roads and Motorists’ Association) members get access to additional discounts off Simply Energy rates, as well as:

  • Exclusive NRMA member discounts
  • Carbon neutral energy at no additional cost
  • $0 exit fees and no lock-in contract
  • Simply Energy MyAccount access

Simply Blue Perks

South Australians who want to sign up for an NRMA subscription can get a complimentary 12-month membership to NRMA with Simply Blue Perks.

Simply Blue Perks energy plan includes:

  • Complimentary 12 months NRMA membership
  • 100% carbon-neutral energy
  • No lock-in contract and $0 exit fees

Simply RAA Energy Plan

South Australian RAA members can get exclusive RAA deals when they sign up for Simply Energy RAA.

In addition, Simply RAA Energy customers can get:

  • Exclusive discounts off Simply Energy rates for being an RAA member
  • No lock-in contracts and no exit fees
  • Carbon neutral energy at no additional cost

Simply Movie Perks Plan

Cinephiles in Victoria can access Simply Movie Perks for electricity and gas and get Vrewards points to be used in any eligible Village Cinema.

Simply Movie Perks customers in Victoria can also get:

  • Up to 24,000 Vrewards points annually (12,000 per fuel type)
  • Guaranteed low rates & energy discounts
  • $0 carbon-neutral energy
  • No lock-in contracts and $0 exit fees

Simply Basics Plan

Simply Energy offers Simply Basic to Victorian energy customers.

Simply Basics is, well, basic, with energy rates equal to Victorian Default Offer and no confusing discounts or incentives.

Simply Basics customers can also get:

  • Access to Tracker and Simply Energy MyAccount for energy usage and account management
  • Carbon neutral energy at no additional cost
  • No lock-in contract and no exit fees

Simply Choose & Simply Members

If you hold certain membership programs you can get additional perks and discounts when you sign up for Simply Choose or Simply Members.

Get access to these additional discounts and deals when you sign up for Simply Energy if you’re a member of:

  • BIG4
  • Seniors Card Holders
  • Simply Vinnies

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Simply Energy Solar Review

Solar panel

In addition to a solar feed-in tariff for those that already benefit from solar energy, Simply Energy works with a network of accredited solar installers to help add solar panels to your house if you’re looking to invest.

While not an accredited solar installer like other energy providers such as AGL or Origin Energy, Simply Energy can help facilitate your transition to a more renewable source.

Simply Energy does offer a solar feed-in tariff to customers with solar panels, though they don’t offer a premium solar feed-in tariff at this time.

Below, you can find Simply Energy solar feed-in tariffs by state:

Simply Energy Solar Feed-in Tariff
State Simply Energy Feed-in Tariff
New South Wales 5.5c / kWh
ACT 8c / kWh
Victoria 6.7c / kWh
Queensland 4.5c / kWh
South Australia 4.5c / kWh

Valid March 2022

Customers’ Simply Energy Reviews

Customers’ Simply Energy reviews are mixed across the web.

TrustPilot customers give Simply Energy 1.3 out of 5 stars, with 98% 1-star Simply Energy reviews currently published. On ProductReview, Simply Energy is rated 1.2 out of 5 stars, from over 1,300 total Simply Energy reviews.

Paddy says in their 1-star Simply Energy review on ProductReview: Trying to cancel my service, I was put on hold for 20mins. I was then told I was being transfered and was hung up on. I called back and was put through to another agent who went through the process of cancellation and was told to wait 3-4mins while he got me a reference number, 15mins later, still on hold, they hung up on me once again. After the third time calling (15mins) they tried to start the whole process again until I asked to speak to a supervisor, miraculously, my reference number was suddenly found and provided. I will never, as long as I breathe, ever use simply energy again. Amatuer and calamitous.

Dan in Greater Melbourne, Victoria, says in their 1-star Simply Energy review: This is the most inefficient company i have dealt with. Sent the paperwork for solar in August last year. Until now nothing has been done about it although i had to call multiple times to fix this. I had to explain this same issue every time i called them to inquire about it. No one knows what they are talking about or doing.

Simply Energy Review: The Verdict

In our Simply Energy review, it’s hard to say whether Simply Energy is any good as everyone’s experience with their energy provider is different, so it’s best to do your research and choose a home utility provider based on your own household’s circumstances as everyone’s experiences will differ.

 When it comes to Simply Energy, there is something to be said for their diverse range of energy products including multiple plans with benefits and deals across a number of different states, as well as a network of accredited solar installers and feed-in tariff available.

 However, even for an energy provider, customers seem generally dissatisfied in their Simply Energy reviews. These customers often cite issues with getting in contact with Simply Energy customer service including frustrating wait times while on hold or getting hung up on, or problems when they need help with their energy accounts for things such as disconnections and cancellations.

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