Simply Energy Review: See Plans, Rates, Reviews & Contact

Simply Energy, Australian retail subsidiary of French company Engie, offers services to more than 700,000 customers in Victoria, South Australia, New South Wales, Queensland, and Western Australia. If you’re considering switching to Simply Energy, read our Simply Energy review below. Here, you’ll find information about Simply Energy plans and deals they offer, their solar energy solutions and feed-in tariffs, and customers’ own thoughts in their Simply Energy reviews. Is Simply Energy any good? Keep reading our guide to find out.

Simply Energy Review of Plans by State

Simply Energy plans focus heavily on incentives and perks for different membership programs.

Though not available in every state, Simply Energy electricity and gas plans offer different rates and discounts, as well as perks for membership programs, to customers across Australia.

Want to see if our Simply Energy review is for you? Check out our summary of where Simply Energy electricity and gas is available below:

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Review of Simply Energy Plans

Simply Energy has many different electricity and gas plans available across Australia and the NEM.

Some plans require you to meet certain eligibility requirements, such as membership to a certain program, but one of the advantages of Simply Energy is that there is something for everyone.

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Want to Compare All Simply Energy Rates? Find a detailed breakdown of the costs associated with Simply Energy plans by heading over to our Simply Energy Rates Guide.

Simply Energy Rates

Simply Energy offers different plans and rates in the states they retail in.

Here, you can continue reading to find the Simply Energy rates for your state. Simply select your state from the list below. It’s important to remember that the rates and discounts available in your state may vary depending on your distribution network. Simply Energy rates and plans are subject to change.

Simply Energy Solar Review

Simply Energy offers a number of green and renewable energy options for environmentally-minded Australians, including solar PV installations, solar battery storage, a solar hot water program, and a solar feed-in tariff.

Simply Energy does offer a solar feed-in tariff to customers with solar panels, though they don’t offer a premium solar feed-in tariff at this time. Simply Energy feed-in tariffs, like other energy providers’, have been reduced over the years as more and more Australians invest in solar energy and export renewable energy back to the grid.

While not an accredited solar installer like other energy providers such as AGL or Origin Energy, Simply Energy can help facilitate your transition to a more renewable source.

Below, you will find the Simply Energy feed-in tariff available in your state.

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Sign Up for Simply Energy

To sign up for a Simply Energy gas or electricity plan, you can call Simply Energy by dialling 13 88 08 to discuss the different plans and options with their customer service team. You can also use their easy-to-use website to browse the different energy plans and sign up online in just minutes. You will have to provide your new or existing address, NMI number, name, date of birth, email, phone number, and proof of identity.

Existing customers can also easily change their Simply Energy plan online, all you have to do is select a new energy plan from the options available at your address and provide a few details like your name, date of birth and customer number.

Moving House with Simply Energy

If you are a new Simply Energy customer, you can browse online and select an Simply Energy gas or electricity plan for your new home. Then, you can inform Simply Energy of your new address and the date that you are moving house. Simply Energy will ensure that you have your gas or electricity on by the time that you move in, given that you provided them with at least 3 business days to do so.

For existing Simply Energy customers, you can fill out an online form in your Simply Energy login account and Simply Energy will set up your new energy plan at your new address, provided that that they have at least three business days to organize your move. You just have to provide Simply Energy with the details of your current and new home and select a new Simply Energy plan. They will handle the rest for you!

Simply Energy provides a moving home guarantee for both new and existing customers. If you arrange your move with Simply Energy online before 1pm Monday to Friday, and provide clear access to your meter, Simply Energy will be sure to have your gas or electricity turned on by the reserved date. Please note that Simply Energy needs at least 3 buisness days' notice to set up your connection. If your gas or electricity is not turned on by your reserved date, following the moving home garantee guidelines mentioned before, Simply Energy will provide you with a $500 credit on your first energy bill.

Simply Energy Contact Number

Simply Energy can be contacted by phone, email or live chat.

If you want to contact Simply Energy online you can contact Simply Energy Live Chat from 8am to 8pm, Monday to Friday. Or, if you prefer, you can email Simply Energy at [email protected].

Depending on your situation, the Simply Energy contact number you need to call can differ. Below, you will find a summary of Simply Energy contact numbers for each department, along with the business hours available to contact Simply Energy.

Simply Energy MyAccount Manage all your Simply Energy services and account online or with the Simply Energy MyAccount app including billing and payments, tracking your energy usage, and getting financial support.

Simply Energy Bill Payments

As a major energy provider in Australia, Simply Energy offers flexible billing and payment options for Simply Energy bills.

While direct debit is recommended for Simply Energy bill payments, you will find all available payment methods in the table below:

Customers’ Simply Energy Reviews

Customers’ Simply Energy reviews are mixed across the web.

TrustPilot customers give Simply Energy 1.3 out of 5 stars, with 98% 1-star Simply Energy reviews currently published. On ProductReview, Simply Energy is rated 1.2 out of 5 stars, from over 1,300 total Simply Energy reviews.

The biggest complaint customers seem to have is inexplicably high energy bills and an inability for Simply Energy customer service to resolve any problems. Some customers say that this is due to sudden increases in supply and usage rates, while others say Simply Energy wrongly estimates their gas or electricity usage.

• Difficulty contacting Simply Energy
• Wrongly estimated electricity and gas bills
• Problems with organising Simply Energy connections and disconnections

Paddy says in their 1-star Simply Energy review on ProductReview:

Trying to cancel my service, I was put on hold for 20mins. I was then told I was being transfered and was hung up on. I called back and was put through to another agent who went through the process of cancellation and was told to wait 3-4mins while he got me a reference number, 15mins later, still on hold, they hung up on me once again. After the third time calling (15mins) they tried to start the whole process again until I asked to speak to a supervisor, miraculously, my reference number was suddenly found and provided. I will never, as long as I breathe, ever use simply energy again. Amatuer and calamitous.

Dan in Greater Melbourne, Victoria, says in their 1-star Simply Energy review: 

This is the most inefficient company i have dealt with. Sent the paperwork for solar in August last year. Until now nothing has been done about it although i had to call multiple times to fix this. I had to explain this same issue every time i called them to inquire about it. No one knows what they are talking about or doing.

Simply Energy Review: The Verdict

In our Simply Energy review, it’s hard to say whether Simply Energy is any good as everyone’s experience with their energy provider is different, so it’s best to do your research and choose a home utility provider based on your own household’s circumstances as everyone’s experiences will differ.

 When it comes to Simply Energy, there is something to be said for their diverse range of energy products including multiple plans with benefits and deals across a number of different states, as well as a network of accredited solar installers and feed-in tariff available.

 However, even for an energy provider, customers seem generally dissatisfied in their Simply Energy reviews. These customers often cite issues with getting in contact with Simply Energy customer service including frustrating wait times while on hold or getting hung up on, or problems when they need help with their energy accounts for things such as disconnections and cancellations.

It’s hard to say whether Simply Energy is a good energy provider or not, as everyone’s experiences are different. When comparing and switching energy providers, it’s important to do your own research to find the best energy plan for you and comparison services like Selectra can help.