General customer service
13 88 08Electricity & gas · Mon–Fri 8am–7pm
Customer service & contact
Customer service & contact
ENGIE contact numbers
The general ENGIE contact number is 13 88 08. Real people answer the phone Monday to Friday, and live chat is open on weekdays too. Below we break down every way to contact ENGIE (formerly Simply Energy), with all of its phone numbers, email and head office.
13 88 08 · general line
Live chat weekdays
Sales · Business · Moving
Overseas & interpreter
In a hurry
The ENGIE numbers most people need
Tap any number to call. Whether you live in NSW, VIC, QLD, SA or WA, your query is handled by the same ENGIE teams.
Residential sales
1300 942 068New plans & sign-ups
Moving house
1300 026 141Residential & business moves
Business sales
1800 090 836Service & moving
All ENGIE contact numbers
Search the full ENGIE phone directory
ENGIE has separate lines for sales, moving, business, large business, interpreter support and more. Type what you need (e.g. "moving", "business", "overseas") to filter the list.
General customer service
13 88 08Electricity and gas sales and service, plan changes and account help. Mon–Fri 8am–7pm (AEST).
Moving house
1300 026 141Residential and business customers organising a move. Mon–Fri 8am–7pm, Sat 9am–3pm.
Large business customers
1300 139 352Commercial and industrial customers transitioned to ENGIE. Mon–Fri 8am–7pm.
Calling from overseas
+61 3 9492 4315Call ENGIE customer service from anywhere in the world. Mon–Fri 8am–7pm.
No ENGIE number matches that search. Try a broader term, or call the general line on 13 88 08.
Hours shown are a guide and can change. ENGIE was formerly known as Simply Energy, so some confirmations and emails may still reference the Simply Energy name.
For businesses
ENGIE phone numbers for business
Commercial and industrial customers have their own ENGIE lines. Larger business customers are served by ENGIE on a dedicated number.
Business sales
1800 090 836Service & moving
Mon – Fri: 8am – 7pm
Large business
1300 139 352Commercial & industrial customers
Mon – Fri: 8am – 7pm
Moving house
1300 026 141Residential & business moves
Mon – Fri: 8am – 7pm
General service
13 88 08Electricity & gas
Mon – Fri: 8am – 7pm
Emergencies
ENGIE emergency contact & power outages
Although ENGIE sells you electricity and gas, it is your energy distributor who connects your home and fixes faults and outages. Find your distributor's emergency number on your latest energy bill or by searching your postcode online.
Serious danger to life or property, or you smell gas
Emergency services
000Power outage or a minor electrical fault
Your energy distributor
See your billGeneral ENGIE enquiries & account help
ENGIE customer service
13 88 08Emergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
Online channels
Contact ENGIE online
If you prefer not to call, ENGIE offers live chat, an online contact form and a full-featured app. With ENGIE MyAccount you get even more options.
ENGIE Live Chat
ENGIE live chat is open Mon–Fri 8am–7pm (AEST). Provide your name, phone number, date of birth and postcode, plus a short description of your query. Message outside hours and an agent replies when back online.
Online contact form
Submit an enquiry through the ENGIE online contact form and customer service will reply as soon as possible. Avoid sharing sensitive account details over public channels — use MyAccount for those.
ENGIE app & MyAccount
- Track your energy usage: Monitor your electricity, gas and solar export at a glance.
- Pay bills online: View and pay bills immediately online or in the app.
- Set up direct debit: Add or change your direct debit details any time.
- Request a payment extension: Ask for more time or set up a fixed payment plan.
- Manage your account: Keep your contact, billing and plan details current.
In writing
ENGIE email & postal addresses
For written correspondence such as bills, complaints or forms, contact ENGIE by email or post.
Customer service email
[email protected]Complaints
ENGIE
PO Box 210
Balwyn VIC 3103
Head office & bill payments
ENGIE
GPO Box 367 (bills) / 4408
Melbourne VIC 3001
Complaints
How to make a complaint to ENGIE
If you are dissatisfied with your ENGIE plan or service, the complaints team follows a simple, staged process.
01
Contact ENGIE
Raise your complaint by phone on 13 88 08, by email, via the online form, or by post to PO Box 210, Balwyn VIC 3103.
02
Escalate internally
If the issue is not resolved, ask to escalate it to a team leader or Customer Advocate. ENGIE aims to resolve complaints within 15 business days.
03
Energy Ombudsman
If you are still not satisfied, lodge a free complaint with your State Energy and Water Ombudsman.
Common questions
A Selectra expert answers your most common ENGIE contact questions
The general ENGIE (formerly Simply Energy) contact number for electricity and gas sales and service is 13 88 08. Real people answer the phone Monday to Friday 8am–7pm (AEST).
ENGIE has dedicated lines for each need: Residential sales on 1300 942 068, Business sales on 1800 090 836, Moving house on 1300 026 141, Large business on 1300 139 352 and an interpreter service on 1300 408 265. Use the searchable directory above to find the right number.
Yes. ENGIE live chat is open Monday to Friday 8am–7pm (AEST). Provide your name, phone number, date of birth, postcode and a short description of your query. If you message outside business hours, an agent replies when they are back online. You can also submit an online contact form.
Yes. You can email ENGIE customer service at [email protected] with any questions or concerns, and the team will reply as soon as possible.
The ENGIE Australian head office is in Melbourne, Victoria. For written correspondence such as bills and complaints, the postal address is ENGIE, GPO Box 4408, Melbourne VIC 3001; complaints can also be sent to PO Box 210, Balwyn VIC 3103.
To register for MyAccount you need your name, customer number (on the first page of your bill), postcode and date of birth. Set a username and password, then activate your account via the email link ENGIE sends you. You can then track usage, pay bills and manage your plan online or in the app.
For a power outage or fault, contact your energy distributor — ENGIE sells you energy but does not run the network. Find the distributor's emergency number on your energy bill or by searching your postcode. For serious danger to life or property, or if you smell gas, call 000 immediately.
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