Engie Energy: Pay My Bill
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Whether you’re a new, or long-time Engie Energy customer, you’ll probably be getting an energy bill from them within the next three months. If you’re expecting your next Engie Energy bill, you might be looking for different ways to make your bills easier to pay and manage. Thankfully, there are plenty of ways Engie Energy can help you better manage and understand your billing and payments. For all the information you need about Engie Energy bills and bill payments, continue reading below.
Need to Contact Engie Energy? Visit our guide on Contacting Engie Energy by phone, mail, and live chat.
Engie Energy Bill Payment Methods
Variety is the spice of life, and while it might not make actually paying your energy bills any more fun, having different ways to pay them can make your life a little easier.
Here are all the ways you can pay your Engie Energy bill, whether you want to set up a direct debit, pay online, by mail, or any other method.
Engie Energy Bill Payment Method | How to Pay a Engie Energy Bill |
|---|---|
| Post Billpay | Pay on the Post Billpay website with the Billpay code found on your latest Engie Energy bill |
| Online with a Visa or Mastercard | Pay on Engie Energy’s website using your credit card |
| PayPal | Use a bank transfer or credit card associated with your PayPal account |
| Direct debit | Set up direct debit online and nominate a bank account |
| BPAY | Pay your Engie Energy bill through your financial institution using the BPAY Biller Code and reference number found on your latest Engie Energy bill |
| In person | Go to any Australian Post Office and pay your Engie Energy bill using cash, a credit card, cheque, or EFTPOS |
| Phone (for advanced payments towards your Engie Energy bill) | 13 88 08 (Monday to Friday 8am-7pm) |
| Send your cheque and payment slip to: Engie Energy GPO Box 367 Melbourne, Victoria 3001 |
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How to Set Up a Direct Debit for Engie Energy Bill Payments
Direct debit is the recommended method for your Engie Energy bill payments, and it can be easily set up online through Engie Energy MyAccount.
To set up a Engie Energy direct debit:
- Go to Engie Energy MyAccount or log into the Engie Energy app
- Enter your Engie Energy account number, DOB/ABN, and postcode
- Select the pencil icon to set up a direct debit with your valid bank or credit card details
You can also use Engie Energy MyAccount to edit or change your direct debit details at any time. Select the same pencil icon and enter your new bank or credit card information.
How to Recieve Engie Energy eBills
You can request eBilling and eCommunication through the Engie Energy MyAccount portal or Engie Energy app.
You don’t even need to log into Engie Energy, just select “eBill” from the menu. Make sure you have your Engie Energy customer number, which can be found at the top of the first page of your Engie Energy bill.
How to Read Your Engie Energy Bill
Most energy bills, no matter your provider, show the same information to make understanding your bill a little easier. When you receive your Engie Energy bill, you’ll find the following information:
- Engie Energy contact information for questions and queries
- Your account number and customer number
- The charges to your account broken down so you can see what you’re paying and why
- Plan recommendations if Engie Energy thinks you could switch to a cheaper offer
- Energy saving tips and information
- Invoice details including the supply address, NMI, the date the bill was issued, and the due date
- Your energy consumption and average daily usage
- A comparison of your household’s energy usage with similar households in the area
- A final payment summary with all the bill payment methods and information
Engie Energy MyAccount
Engie Energy MyAccount is one of the best and easiest ways to manage your Engie Energy billing and payments anytime, from anywhere.
You can log into Engie Energy MyAccount online, or download the Engie Energy app and:
- Pay Engie Energy bills online or on the Engie Energy app
- Set up a direct debit for Engie Energy bills
- Request a Engie Energy bill payment extension
Engie Energy MyAccount also lets you track your energy consumption, gas usage, and solar export, helping you reduce your energy bill by making smart decisions about your household’s energy usage.
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Find Help with Engie Energy Payments & Billing
Sometimes, life gets the better of us and we need a little extra support.
Engie Energy has a number of ways you can find help if you’re experiencing financial hardship whether short or long-term. If you need a little extra time or help with paying your Engie Energy bill, make sure to contact Engie Energy as soon as possible to start getting the support you need straight away.
Request a Engie Energy Bill Payment Extension
Payment extensions are available to any Engie Energy customer, not only those with a concession card.
It’s easy to request a payment extension on your Engie Energy bill, all you need to do is contact Engie Energy by calling 1800 065 475 or speak to a Engie Energy customer representative via live chat.
Set up a Engie Energy Fixed Bill Payment Plan
You can set up a personalized payment plan with Engie Energy to ensure you stay up-to-date with your energy bills.
There are two personalized payment plan options available to everyone, whether or not you have a concession card.
- Short-term plans between billing cycles
- Long-term plans to spread out the cost of your energy over the year
You can apply for a fixed instalment plan through your Engie Energy MyAccount. Log into your account, click on the Billing tab, and choose “Payment Plans”. From there, you can apply to pay in fixed weekly, fortnightly, or monthly installments. In addition, you can choose to pay your energy bill in advance, to cover your future usage.
Engie Energy Financial Hardship Program
Engie Energy’s hardship program is designed to help you regain control of your energy usage and bills.
If you need a little extra support, beyond a payment extension or payment plan, Engie Energy’s financial hardship program is designed to be tailored to your needs. With the financial hardship program, Engie Energy can help you with:
- Designing a short or long term Engie Energy bill payment plan with fixed and flexible instalments
- Flexible bill payment methods such as Centrepay and direct debit
- Advanced bill payments so you can keep ahead of your energy bills
- Energy-saving tips and tricks to reduce your consumption and energy bills
- Information about government energy concessions, energy assistance payments, and grants, with help on eligibility and applications
- Referrals to financial counselling services​​​​​​​
Engie Energy Bill Payment FAQ
How often will I get a Engie Energy bill?
Your billing cycle depends on the fuel type, and type of meter attached to your house.
- Electricity with a standard analogue meter: Every three months unless there’s an issue accessing your meter
- Electricity with a smart meter: At least once every 30 days
- Gas: Every three months unless you live in Victoria in which case it’s every two months
If you have a smart meter and are on a three-month electricity billing cycle, you can choose to switch to monthly billing. However, you cannot switch from monthly to quarterly. In addition, if you set up a payment plan, you can choose to pay in smaller instalments such as weekly, fortnightly, or monthly
Why was my bill higher than expected?
If you find your latest energy bill is higher than expected, it could be for one of these reasons:
- Change in the weather: If the weather has recently changed, you might have started running your heater or aircon more, which can bump up your energy costs, this can be even more if you have a pool as well.
- Changes to your home: If you recently bought a new appliance, renovated, upgraded your home, you might experience a higher energy bill.
- Change in energy price: While all energy companies need to let you know about price changes, if your energy rates or daily supply charge went up you might pay more for your energy
How can I better track my energy usage?
For customers with a smart meter, Tracker is a service offered to Engie Energy customers who want to better monitor and manage their energy usage. With Tracker, you can check your energy consumption every day, using your smart meter data in hourly intervals. You can also set a usage and cost budget, and track your spending, as well as receive weekly or monthly updates. If you want to request access to Tracker, contact Engie Energy by emailing [email protected].
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