• Covid-19 Update
  • Due to the current health crisis with Covid-19, the Australian government is implementing additional measures for people experiencing financial hardship. Energy retailers who are members of the Australian Energy Council have announced the following which will be in effect until 31 July 2020 or later:

  • Customers in financial hardship programs will not be disconnected from their energy if they are unable to pay their bills unless agreed upon
  • External debt collection and bankruptcy proceedings will be put on hold
  • Payment plans and hardship plans will be made available to all residential and business customers who cannot afford to pay their bills
  • Disconnection/reconnection/contract-break fees, as well as retailers’ daily supply charges, will be waived for all small businesses who have gone into hibernation
  • Reductions in the number and duration of planned outages, and allowing customers as much notice as possible for any necessary works
  • For more information about the Australian government's response to Covid-19, visit the Australian government's official website

Red Energy : Contact Information, Phone Numbers, Email, Best Time to Call and More

Red Energy

Red Energy, owned by Snowy Hydro, offers gas and electricity to customers in New South Wales, Victoria, South Australia, and Queensland. This guide will outline how to contact Red Energy, as well as the best time to call, how to pay a bill, and Red Energy online.

Phone Numbers to Contact Red Energy

Red Energy provides one primary customer service phone number to customers in Australia. You can contact Red Energy customer service by dialling 131 806, from Monday to Friday 8:00 am to 8:30pm, as well as Saturday from 9:00 am to 5:30 pm (AEST/AEDT).

Best Time to Call Red Energy Customer Service

Red Energy customer service is available during normal business hours during the week, as well as additional hours on Saturday. However calling during peak hours, during midday and early afternoon, for example, may lead to a wait time before speaking to an operator.

Red Energy Contact Number in Case of Emergency or Power Outage

In case of immediate danger to life or property, dial emergency services at 000

For any non-threatening emergencies relating to power outages, the smell of gas, or or other disruptions, call your local energy distributor which can be found on your energy bill.

Red Energy Email and Postal Address

For all customer service enquiries needing to be written including forms, applications, and complaints, Red Energy has a postal address, fax number, and email available.

How to Write Red Energy Customer Service
How to Contact Where to Contact
Email enquiries@redenergy.com.au
Fax 1300 661 086
Postal Address PO Box 4136
East Richmond
VIC 3121


Red Energy - How to Pay Your Energy Bill

Red Energy offers customers several ways to pay their energy bills, including by phone, online, or in person.

Red Energy bill payment methods
Method How to Pay
Pay Now Online Pay now
Phone Call Red Energy customer service at 131 806
In Person You can pay in person at Australia Post Offices by cash, EFTPOS or cheque
BPAY Contact your financial institution
Biller Code and Reference Number available on your bill
Mail Send cheque or money order to
Red Energy Pty Ltd
PO Box 4136
East Richmond
VIC, 3121
Direct Debit Fill out a direct debit form


How to Contact Red Energy to Subscribe a Gas or Electricity Plan

Customers looking to subscribe to a gas or electricity plan with Red Energy can do so online. When signing up, customers will be required to choose whether they are moving to a new property or want a new plan in their current home, as well as provide identification that may be used as a credit check.

How to Call Red Energy from Overseas

Customers overseas can dial +61 3 9425 0400 for Red Energy customer service, which is available during the same hours as their Australian customer service number: Monday to Friday 8:00 am to 8:30pm, as well as Saturday from 9:00 am to 5:30 pm (AEST/AEDT).

Red Energy on Social Media

Red Energy has a social media presence for customers to find customer service and updates about the company.

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