How to Contact Red Energy Customer Service: Phone Numbers, Email, and Postal Address

Red Energy, and it’s sister company Lumo Energy, are both owned by Snowy Hydro, one of the biggest renewable energy generators in Australia. Red Energy offers gas and electricity to customers in New South Wales, Victoria, South Australia, and Queensland. Continue to read below for information about contacting Red Energy, including phone numbers to call Red Energy customer service, email addresses, and postal address information.

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Red Energy phone numbers

Red Energy provides one primary customer service phone number to customers in Australia. You can contact Red Energy customer service by dialling 131 806, from Monday to Friday 8:00 am to 8:30pm, as well as Saturday from 9:00 am to 5:30 pm (AEST/AEDT). This phone number is for all enquiries, including signing up to a plan, moving house, or submitting a dispute for resolution.

Calling from overseas? You can call Red Energy customer service from overseas by dialling +61 3 9425 0400

Best time to call Red Energy customer service

Red Energy customer service is available during normal business hours during the week, as well as additional hours on Saturday. However calling during peak hours, during midday and early afternoon, for example, may lead to a wait time before speaking to an operator.

Red Energy contact number in case of emergency or power outage

In case of immediate danger to life or property, dial emergency services at 000

In cases of emergency, such as outages or faults, it’s the responsibility of your energy distributor to come out and fix the supply. It’s important to know who your energy distributor is, as they will often keep customers updated about scheduled maintenance or known outages on their website. You can find the name and emergency number for your energy distributor on your energy bill.

How to contact Red Energy by email, post, or fax

For all customer service enquiries needing to be written including forms, applications, and complaints, Red Energy has a postal address, fax number, and email available.

Red Energy - How to pay your energy bill

Red Energy offers customers several ways to pay their energy bills, including by phone, online, or in person as well the option for e-billing to keep all your bills online and in one place. You can log into your Red Energy My Account to request e-billing, to help keep yourself organized and save paper.

For customers experiencing financial hardship, and who might not be able to pay their bill on time, contact Red Energy as soon as possible to discuss the options available. Financial help could include a payment extension, a payment plan, or applying for government concessions and rebates to assist with energy bills.

Red Energy also offers Evenpay for customers who want to avoid bill shock by paying in smaller, more frequent installments. You can schedule your Evenpay payments based on when your paycheck or benefits arrive in your bank account, or whenever suits your needs best. Call Red Energy at 131 806 to discuss your energy usage and go over past bills, in order to customize a payment amount and frequency that fits you.

How to contact Red Energy to subscribe to a gas or electricity plan

Red Energy offers multiple gas and electricity plans to customers in New South Wales, Victoria, South Australia, The ACT, and Queensland. Customers looking to subscribe to a gas or electricity plan with Red Energy can do so online. When signing up, customers will be required to choose whether they are moving to a new property or want a new plan in their current home, as well as provide identification that may be used as a credit check.

If you prefer to sign up over the phone, or want to speak to someone directly to find the best energy plan for your household, you can request a callback from the Red Energy sales team.

Move house with Red Energy

Red Energy makes it easy for new and existing customers to organize their move online. Simply decide your move-in date, provide your personal details and identification, and (for existing Red Energy customers) your disconnection address. With a new connection, your energy distributor will be the one to set any additional connection charges.

Urgent connectionsFor customers who require an urgent connection in their new residence, call Red Energy directly at 131 806. Connections are not available on Sundays or public holidays, and additional charges might apply.

Red Energy complaints process

If you’re dissatisfied with your service with Red Energy, for whatever reason, you can submit a complaint or dispute. You can submit a complaint to Red Energy using any contact method including phone, email, post, or fax. If your complaint or dispute isn’t resolved to your satisfaction, you can also contact your state’s energy and water Ombudsman for free and independent dispute resolution.