Customer service
131 806All enquiries · Mon–Fri 8am–8:30pm
Customer service & contact
Customer service & contact
Red Energy contact numbers
The Red Energy customer service number is 131 806, open Monday to Friday 8am–8:30pm and Saturday 9am–5:30pm. From overseas, call +61 3 9977 6000. Below you will find every way to contact Red Energy — phone, email, post and live chat — whatever your query.
131 806 main line
Live chat Mon–Fri
Email & post
Overseas line
In a hurry
The Red Energy numbers most people need
Tap any number to call. The main line on 131 806 handles almost every Red Energy enquiry.
New connections
1800 957 330Connections team · Mon–Fri 8am–5pm
From overseas
+61 3 9977 6000During Australian business hours
Fax
1300 661 086Written enquiries & complaints
All Red Energy contact numbers
Red Energy phone directory
Customers can call 131 806 for almost all of their Red Energy customer service needs. Here are the dedicated lines.
Red Energy customer service
131 806For all enquiries: signing up, moving house, disputes, urgent connections and disconnections, Qantas Points and more. Mon–Fri 8am–8:30pm, Sat 9am–5:30pm (AEST/AEDT).
Calling from overseas
+61 3 9977 6000Contact Red Energy customer service from anywhere in the world during Australian business hours.
In writing
Red Energy email & postal address
For written correspondence such as complaints, applications or new connections, contact Red Energy by email or post.
Red Energy postal address
Red Energy
PO Box 4136
East Richmond VIC 3121
Online channels
Contact Red Energy online
If you prefer not to call, Red Energy offers live chat, an online contact form and a full-featured My Account portal and app.
Live chat
Chat with a Red Energy representative via Facebook Messenger from 8am to 6pm, Monday to Friday. Send your enquiries and questions and get a reply during chat hours.
Request a call back
Fill out the Red Energy contact form on redenergy.com.au to request a call back. Available to existing and prospective customers — select a category, add your details and Red Energy will get back to you.
Red Energy My Account
- Pay your bill online: View and pay your Red Energy bills in one place.
- Organise your next move: Arrange connections and disconnections when you move.
- View bills & balance: Check upcoming bills and your billing history.
- Update payment & concessions: Change payment methods and add concessions or rebates.
- Sign up for e-billing: Receive bills and communication by email.
Emergencies
Red Energy power outage & emergency contact
Although Red Energy sells you electricity and gas, it is your energy distributor who supplies it and fixes faults and outages. Find your distributor's emergency number on your latest energy bill, or call Red Energy if you are not sure who your distributor is.
Serious danger to life or property, or you smell gas
Emergency services
000Power outage or a minor electrical fault
Your energy distributor
See your billNot sure who your distributor is?
Red Energy customer service
131 806Emergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
Complaints
How to make a complaint to Red Energy
You can also read how customers rate the retailer on our Red Energy reviews page. Red Energy follows a simple, staged complaints process.
01
Contact Red Energy
Raise your complaint by phone on 131 806, by fax on 1300 661 086, by email to [email protected], or by post to PO Box 4136, East Richmond VIC 3121.
02
Wait for resolution
Red Energy will confirm receipt of your complaint and work with you to resolve it as soon as possible.
03
Energy Ombudsman
If your complaint is not resolved to your satisfaction, escalate it free of charge to your state's energy ombudsman for independent dispute resolution.
How do I get out of Red Energy? All Red Energy contracts have no exit fees, so you are free to leave at any time. To switch, contact another energy provider of your choice and register with them; they will arrange the switch with Red Energy for you.
Common questions
A Selectra expert answers your most common Red Energy contact questions
You can call Red Energy customer service on 131 806 from Monday to Friday 8am–8:30pm and Saturday 9am–5:30pm (AEST/AEDT). This number handles all enquiries, including signing up, moving house, disputes, urgent connections, Qantas Points and Red Energy Rewards.
Customers calling from overseas can contact Red Energy on +61 3 9977 6000 during Australian business hours.
Yes. Red Energy offers live chat via Facebook Messenger from 8am to 6pm, Monday to Friday, where a representative can assist with enquiries. There is also an online contact form on redenergy.com.au where you can request a call back.
You can email Red Energy at [email protected] for questions about your plan, billing or services, or [email protected] to submit a complaint. Red Energy will confirm receipt and respond as soon as possible.
Send postal enquiries, forms and complaints to Red Energy, PO Box 4136, East Richmond VIC 3121.
All Red Energy contracts have no exit fees, so you are free to leave at any time. To switch, simply register with a new energy provider, who will contact Red Energy and manage the switch. If you are moving out, notify Red Energy with your supply address so they can send a final bill.
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Whatever your query, it is worth checking your plan against the market. Compare Red Energy with other retailers that supply your address to find the plan that fits how you actually use electricity and gas.