Red Energy Contact | Phone Number, Login & Email Address

Red Energy, and it’s sister company Lumo Energy, are both owned by Snowy Hydro, one of the biggest renewable energy generators in Australia. Red Energy offers gas and electricity to customers in New South Wales, Victoria, South Australia, and Queensland. Continue to read below to learn more about Red Energy contact information, including phone numbers to call Red Energy customer service, email addresses, and postal address information.

Red Energy Contact Information

Red Energy provides one primary customer service phone number to customers in Australia plus multiple mailing options if you don't want to call Red Energy.

You can contact Red Energy customer service by dialling 131 806, from Monday to Friday 8:00 am to 8:30pm, as well as Saturday from 9:00 am to 5:30 pm (AEST/AEDT).

Red Energy Contact Number

Call center currently closed (free service - open Monday to Friday from 10am -7pm)

Speak to a Selectra energy expert about all your energy needs !

Free Callback

Customers can call 131 806 for pretty much all of their Red Energy customer service needs.This is Red Energy's phone number for all enquiries, including:

• Signing up to a plan
• Moving house
• Leaving a review of Red Energy customer service
• Submitting a dispute for resolution
• For urgent connections and disconnections
• Receiving help with Qantas points
• Red Energy Rewards, and more

Red Energy Live Chat

Customers can also contact Red Energy via Facebook Messenger. Customers can send enquiries and questions to Red Energy and live chat with a customer service representative. The hours for the Facebook live chat are 8am to 6pm, from Monday to Friday.

In addition, there is also a Red Energy contact form that customers can fill out to receive a call back from Red Energy. This form is for existing and prospective Red Energy customers, all you need to do is select a category and fill out some simple details, such as your name, postal address, phone number, email address, you enquiry message and customer number if applicable. Red Energy will get back to you as soon as poossible to assist you with your questions.

Calling from overseas? You can call Red Energy customer service from overseas by dialling +61 3 9977 6000.

Red Energy Email Address

For any customer enquiries about your Red Energy plan, service, or account, you can email them at [email protected]. Red Energy will confirm receipt of your enquiry and get back to you as soon as possible.

For customers looking to get in contact with Red Energy new connections team, please email them at: [email protected] for electricity connections and [email protected] for gas connections.

Red Energy Postal Address

For all written customer service enquiries, including forms, applications, and complaints, Red Energy has a postal address:

Red Energy Postal Address

PO Box 4136
East Richmond
VIC 3121

Red Energy Contact Number for Emergencies & Power Outages

While Red Energy sells you your energy, it's your energy distributor who supplies it to your home, as well as maintains and repairs the infrastructure. They'll usually let you know of any planned power outages, or known outages, on their website as well.

If you don’t know who your distributor is, contact Red Energy and they will let you know. You can also know who your distributor is by reading your bill.

Red Energy customers experiencing a power outage or other energy emergencies, such as fallen lines or the smell of gas, should contact their energy distributor's emergency phone line.

In case of immediate danger to life or property, dial emergency services at 000

Red Energy Complaints

If you’re dissatisfied with your service with Red Energy, for whatever reason, you can submit a complaint or dispute.

You can submit a complaint to Red Energy using any contact method including phone, email, post, or fax. If your complaint or dispute isn’t resolved to your satisfaction, you can also contact your state’s energy ombudsman for free and independent dispute resolution.

How Do I Get out of Red Energy? All of Red Energy's contracts have no exit fees which means you are free to leave at any time without being penalised. To get out of red energy you simply need to contact another energy provider of your choice and register with them. They will contact Red Energy and help you switching providers.

Red Energy Gas & Electricity Contact

Red Energy offers multiple gas and electricity plans with varying prices and rates to customers in New South Wales, Victoria, South Australia, The ACT, and Queensland.

Customers looking to subscribe to a gas or electricity plan or check Red Energy rates can do so online. When signing up, customers will be required to choose whether they are moving to a new property or want a new plan in their current home, as well as provide identification that may be used as a credit check.

If you prefer to sign up over the phone or want to speak to someone directly to find the best energy plan for your household, you can request a callback from the Red Energy sales team.

Red Energy Cancel Service

If you are already a Red Energy customer and want to leave, then you need to keep in mind some things about canceling your agreement with Red Energy.

• If you are selling, moving out or vacating your supply address, you must notify Red Energy with your supply address so they can send you your final bill.
• If you wish to end your agreement with Red Energy, the agreement will end 10 Business Days after they receive your vacating notice.
• If you and Red Energy agree on the same end date, then your agreement with Red Energy will end on that day.
• You can give Red Energy a notice during your Cooling Off Period and the agreement will end on the date they receive the notice.

Red Energy Login & My Account

You can manage your energy usage and bills using the Red Energy My Account online platform.

New customers will get an invitation to sign up for MyAccount and existing customers can easily register for a Red Energy login account. Customers can sign up with their name, customer number and their emaill address, Apple, Facebook, Google, or Microsoft account. It's that simple!

With a Red Energy Online Account, customers can manage account details, check upcoming bills, review billing history, set up auto-payment, apply for concessions and rebates as well as update account details. Simply navigate to the Red Energy login page on their website and sign in with your Red Energy login credentials.

Here are all the benefits of a Red Energy Online Account:

• Pay your Red Energy bill online
• Organise your next move
• View bills and account balance
• Update payment methods and add concessions
• Sign up for e-billing
• Manage your account details

If you already have Red Energy login information, you can also access your online account through the Red Energy app.

Call center currently closed (free service - open Monday to Friday from 10am -7pm)

Speak to a Selectra energy expert about all your energy needs !

Free Callback

Red Energy Pay My Bill

Red Energy offers you several ways to pay your energy bills, including by phone, online, or in-person as well the option for e-billing to keep all your bills online and in one place.

You can log into your Red Energy My Account to request e-billing, to help keep yourself organized and save paper.

For customers experiencing financial hardship, and who might not be able to pay their bill on time, contact Red Energy as soon as possible to discuss the options available. Financial help could include a payment extension, a payment plan, or applying for government concessions and energy rebates to assist with energy bills.

Red Energy also offers Evenpay for customers who want to avoid bill shock by paying in smaller, more frequent instalments.

You can schedule your Evenpay payments based on when your paycheck or benefits arrive in your bank account, or whenever suits your needs best. Call Red Energy at 131 806 to discuss your energy usage and go over past bills, in order to customize a payment amount and frequency that fits you.