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Gas & Electricity Providers QLD - Market Overview

Queensland Energy Market

With regards to electricity in Queensland, residents are divided into two regions; those living in South East Queensland who enjoy full retail contestability, and those living in rural and regional Queensland who have their electricity and gas regulated through the government and supplied to them by Ergon Energy. Find out more about the energy market to compare Queensland energy providers and discover ways you can reduce your energy costs by reading more below.

Energy Providers QLD

If you live in South East Queensland, you can choose your own energy provider!

Below, you will find a full list of Queensland energy providers divided into 2 parts:

  1. Suppliers that sell electricity
  2. Suppliers that sell electricity & gas.

List of Electricity Providers QLD

Below is a list of electricity providers in QLD:

List of Gas & Electricity Providers QLD

This is a list of providers that sell gas & electricity in Queensland:

In Queensland there are 2 types of gas on offer:

  1. Natural Gas, which comes through gas mains
  2. LPG or Liquified Petroleum Gas, which is sold in gas tanks

Depending on where you live, you may have access to both or only one of these services.

Can I Choose My Energy Provider in Queensland?

The energy market in Queensland is divided into two regions:

  1. South East Queensland – Here customers enjoy full retail contestability of the energy market
  2. Regional Queensland – Here all customers have their electricity sold and distributed to them by Ergon Energy.

You can choose your energy provider in QLD if you live in:

  • Brisbane
  • Ipswich
  • Gold Coast
  • Sunshine Coast

Electricity in Brisbane vs. Rural Queensland

As mentioned before, if you live in Brisbane, Gold Coast, or the Sunshine Coast you will have your choice of provider. In regional Queensland, things are a bit more restricted.

In this section, we explain energy providers in QLD for both areas.

Electricity Providers Brisbane

In the table below, we've compiled a listed comparison of energy providers available in Brisbane, ordered by the greatest discount off of the reference price to help you compare electricity in QLD.

Cheapest Electricity Plans in Queensland
Electricity Provider Plan Name Discount off Reference Price Estimated Bill
(including discounts)
Origin Energy Origin Go Variable -19% off $1,180 / year
Alinta Energy HomeDeal -18% off $1,190 / year
Energy Locals Online Member -18% off $1,190 / year
EnergyAustralia Flexi Plan -15% off $1,230 / year
Diamond Energy Everyday Renewable Saver -15% off $1,230 / year
Powerclub Powerbank Home Flat -14% off $1,250 / year
Red Energy Red BCNa Saver -11% off $1,300 / year
AGL Residential Flexible Saver -9% off $1,320 / year
CovaU Default Market Offer -4% off $1,400 / year
OVO Energy Basic Standing Offer -2% off $1,420 / year
Enova Energy Enova Community Plus -2% off $1,420 / year
Dodo Residential Standing Market Offer -1% off $1,440 / year
Powershop 100% Carbon Neutral -1% off $1,440 / year
ReAmped Energy ReAmped Standard Anytime Same as Reference Price $1,450 / year
Future X Power Standing Offer Same as Reference Price $1,450 / year
1st Energy Standing Offer Same as Reference Price $1,450 / year
Circular Energy Community Energy Anytiime Same as Reference Price $1,450 / year
Discover Energy Standing Offer Same as Reference Price $1,450 / year
GloBird Energy Default Market Offer Same as Reference Price $1,450 / year
Kogan Energy Kogan Energy Basic Same as Reference Price $1,450 / year

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Brisbane (4000) with average usage of 4600kWh/year. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid June 2022.

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Rural Queensland & Ergon Energy QLD

In Rural Queensland, Ergon Energy distributes and supplies electricity to all customers.

Ergon Energy is a long-standing government-owned energy provider and distributor in Queensland and the only electricity provider for those living in the rural and regional parts of the state.

However, Customers in rural Queensland may have some choice when it comes to choosing a gas supplier.

For rural and regional customers, as Ergon Energy is also the energy distributor, they are who you should call in the event of an electrical emergency or an Ergon Energy outage.

The Ergon Energy emergency numbers are:

  • 13 22 96 for Ergon Energy’s 24/7 emergency contact number
  • 13 60 70 for tingles or shocks from an appliance or water taps, available 24/7

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Queensland Default Market Offer (DMO) & Reference Price

There is a defaultThe reference price, or Default Market Offer (DMO), is the price set by the government by distribution network to protect and inform consumers with regards to electricity pricing. The DMO has two main functions which are:

  1. Protect consumers who don’t want to compare and switch providers, from paying exponential energy rates. In this case, the DMO acts as a capped price on the energy market.
  2. Inform consumers who wish to compare and switch providers, by giving them a reference and how much less (or in some instances more) an energy providers’ plan is.
Queensland reference price
Distribution Network Annual estimated usage DMO on a Flat-Rate tariff
Energex (QLD) 4,6000kWh / year $1,620 / year

Valid July 2021

If you live outside of the Energex distribution network, you have your energy rates set by Ergon Energy and the energy regulators. In this instance, the reference price does not apply to you.

Average Energy Bills & Usage QLD

Knowing how your energy bills and consumption compare to other households in the state can be the first step to reducing your energy usage. Below you can find the average annual electricity and gas consumption and bills, for Queensland residents. Remember that this is only an average, and different households consume different amounts of energy at different rates.

Average energy usage in Queensland
Average annual electricity consumption* Average annual electricity bill^ Average annual gas consumption* Average annual gas bill†
5,534kWh $1,334 / year 7,238Mj $688 / year>

Sources: *AER Residential Energy Consumption Benchmarks December 2020. ^AEMC Annual Electricity Price Trend Report 2020. †Canstar Blue Average Gas Bill by State Feb 2021

Learn more about the average consumption and energy bill in Australia, and discover ways to reduce your energy usage

Energy Rebates in Queensland

Sometimes, energy bills can get out of hand and we might need a little extra help, and let's be honest. Who doesn't like a free rebate?

Below, you will find some of the gas and electricity rebates available to help struggling households in Queensland with their energy costs, whether it’s a sudden financial crisis or the need for ongoing help.

For a full list of energy rebates available to households in Queensland you can visit our Guide to Energy Rebates in Queensland, and our Guide to Energy Rebates in Australia.

Gas and Electricity Rebates QLD

Queensland pensioners and seniors have two energy rebates available to help with the cost of electricity and gas bills.

  1. The Electricity Rebate: $340.85 per year
  2. The Reticulated Gas Rebate: $76,19 per year

In order to be eligible for the gas and electricity rebates in Queensland you must hold one of the following eligible cards or status:

  • Queensland Seniors Card
  • Services Australia or Department of Veterans' Affairs Pensioner Concession Card
  • Services Australia Health Care Card* (Electricity Rebate only)
  • Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
  • Asylum seeker status—residents will need to provide their ImmiCard details (Electricity Rebate only)

In addition, for the gas and electricity rebates, Queensland residents must be the energy account holder and either live alone or share their principal place of residence with (only) any of the below:

  • Your spouse
  • Other people who hold a Services Australia or Department of Veterans' Affairs Pensioner Concession Card or Queensland Seniors Card
  • Other people wholly dependent on you
  • Other people who receive an income support or families payment from Services Australia who do not pay rent
  • Other people who receive an income support payment from the Department of Veterans’ Affairs and who do not pay rent
  • Other people who live with the cardholder to provide care and assistance, and who do not pay rent

In order to apply for the Queensland energy rebates, you will need to contact your energy provider directly. You can apply through your energy retailer either over the phone, or ask them to send an application form. While applying for the Queensland gas and electricity rebates, you will need to provide copies of your energy bills and concession card.

Home Energy Emergency Assistance Scheme

The Home Energy Emergency Assistance Scheme is a one-off emergency payment to assist Queensland households experiencing a sudden, short-term, financial crisis and need help paying their energy bills. It’s a one-off payment of up to $720 every two years.

To be eligible for this emergency assistance payment, you must be the one responsible for paying the outstanding bill, though the bill doesn’t need to be in your name. In addition, you must meet the following:

  • Hold a current concession card; or
  • have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners
  • be part of your energy provider's hardship program or payment plan

In order to start the Home Energy Emergency Assistance Scheme application, contact your energy provider so they can start the process and consider your eligibility.

Solar Power in Queensland

Queensland is known as “The Sunshine State”, and for good reason.

With over 750,000 small-scale solar PV systems installed on rooftops across the state, it’s leading the charge in solar penetration. If you’ve not yet thought about investing in solar for your home, you can find out a bit more about the cost of solar panels, and the benefits of solar in Queensland, below.

QLD Solar Rebates

Currently, the Queensland government itself does not offer any solar rebates.

However, if you’re interested in investing in solar energy, there are a few schemes available in Australia to help offset the cost of installing solar panels onto your home.

  1. Small-scale Technology Certificates: A federal scheme that gives a point-of-sale discount on small-scale renewable energy generation projects such as solar panels, or small-scale wind or hydro.
  2. Solar feed-in tariffs: A rate paid to you, by your energy company, for unused generated solar energy sent back to the grid.

The Cost of Solar Panels in Brisbane, QLD

Despite there not being as many solar rebates in Queensland as there once were, the cost of investing in solar energy has been reducing in recent years making solar more accessible to residential households.

Below, you’ll find the average cost of solar panels in Brisbane, compared to the national average, for different sized solar PV systems. The cost includes GST and any applicable Small-scale certificates.

Average cost of solar panels in Brisbane, QLD
  3kW 5kW 7kW 10kW
Brisbane, QLD $3,990 $4,970 $6,840 $9,550
National $4,000 $5,080 $6,790 $9,350

Source: Solar Choice July 2021 Residential Solar PV Price Index

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Queensland Solar Feed-in tariff

If you have, or want to invest in, solar energy for your home it's important to consider the solar feed-in tariff with your energy plan.

When your solar PV system generates electricity, most of that is used to power your home. Any excess, however, is usually sent back to the grid (unless you have battery storage). Your electricity provider will usually pay you for the energy sent back, known as the solar feed-in tariff or FiT, which comes in the form of a credit off your energy bills.

It may be necessary to have a smart meter installed in order to receive a feed-in tariff.

If you live in regional Queensland, within the Ergon Energy distribution network, there is a minimum flat-rate feed-in tariff of 9.369c/kWh which is set by the government. Those who live in South East Queensland, Brisbane, or the other areas within the Energex distribution network, will usually find a voluntary feed-in tariff of around 10c/kWh though some retailers might offer even higher.

Here you will find the five highest solar feed-in tariffs available in Brisbane as of July 2021. Some solar feed-in tariffs have eligibility requirements in order to access the higher rates. Depending on your energy plan and size of solar PV system, you might be better off choosing a lower FiT with a higher discount.

Highest solar feed-in tariffs Brisbane
Provider Minimum FiT (c/kWh) Maximum FiT (c/kWh)
Social Energy* 8.3c First 300kWh/quarter: 40c
After: 8.3c
Origin Energy 5c 18c
Solar panels must be purchased through Origin Energy
ReAmped Energy 0c First 5kWh/day: 17c
After: 5c
Discover Energy 6c First 3.2877kWh/day: 16c
After: 10c
AGL 6c 15c

*Must have solar & battery storage for enhanced FiT. Some eligibility requirements might be necessary and not available to everyone. Valid July 2021

Power Outage in Queensland?

If you’re experiencing an energy emergency, such as a power outage, the smell of gas, fallen wires, or shocks and tingles, you will need to call your energy distributor’s emergency number. Your energy distributor is the one in charge of maintaining the energy supply, fixing outages and other issues, and actually getting the energy supply to your home.

There are two electricity distributors and two gas distributors in Queensland. If you’re unsure who your distributor is, you can find out on your most recent energy bill.

Power Outage Numbers Queensland
Electricity or Gas Distributor Name Emergency contact number
Electricity Energex Electrical Emergency: 13 19 62
Energex Power Outage: 13 62 62
Electricity Ergon Energy Ergon Energy Outage: 13 22 96
Electrical Emergency: 13 16 70
Gas Allgas 1800 427 532
Gas Australia Gas Network 1800 427 532

In the event of life-threatening emergency or danger, phone Triple Zero (000), available 24/7

Energy Ombudsman QLD

If you’re in a dispute with your energy provider, which cannot be resolved, you have the right to free and fair independent dispute resolution through your state’s Energy and Water Ombudsman.

Before contacting EWOQ (the Energy and Water Ombudsman in Queensland) regarding a complaint about your energy company, you first need to give your provider the chance to come to a resolution or resolve your dispute. If you and your energy provider cannot come to an agreement, you might be eligible for help from the EWOQ. You can submit a complaint to the ombudsman online, or contact them by phone, fax, or post.

Contact Energy Ombudsman Queensland
Phone Fax Post
1800 662 837 (07) 3087 9477 PO Box 3640
South Brisbane BC Qld 4101