Serious danger to life or property
Emergency services
000
Outages & emergencies
Outages & emergencies
Ergon Energy power outages & emergencies
Ergon Energy is the network distributor for regional Queensland, so it is who you contact when the power goes out. For a fault or outage call 13 22 96 at any time. If there is danger to life or property, or you feel shocks or tingles, call 000 or 13 16 70 straight away.
13 22 96 · faults
000 · emergency
13 16 70 · shocks
Outage map online
Who to call
Ergon outage & emergency numbers
Choose the line that matches your situation. When there is any risk to safety, always call emergency services first.
Shocks or tingles from an appliance or water tap
Ergon safety line · 24/7
13 16 70A power outage or general network fault
Ergon faults line · 24/7
13 22 96Life-threatening emergency? If there is danger to life or property, contact emergency services on 000 immediately. Stay well away from any fallen or damaged power lines.
Stay safe
What to do when the power goes out
A few simple steps keep you and your home safe and help Ergon reconnect you faster.
Stay clear of wires
Keep well away from any live, exposed or fallen wires, and never touch them.
Unplug appliances
Switch off and unplug sensitive appliances such as televisions, computers and washing machines to protect them from a surge when power returns.
Use a torch, not candles
Use a battery torch for light. Candles can be dangerous if there is a gas leak.
Gather details
Note anything unusual, such as a loud bang or crash, and check whether neighbours have power. Any detail helps Ergon reconnect you faster.
Outage or tripped circuit breaker?
Sometimes the power is off because your circuit breaker has tripped after a surge, rather than a network outage. Check the following before you call:
- Are the lights in your house not working?
- Are the lights in your neighbours' houses not working?
- Are the street lights and nearby shops or buildings without power?
If your neighbours and the surrounding area still have power, check your own circuit breaker. If the whole street is dark, you likely have a network outage and should notify Ergon.
Report & track
How to report & track an Ergon outage
Try to recall as many details as you can, such as a fallen tree or a loud bang, to help Ergon find the fault and restore your supply faster.
01
Check it is a real outage
Confirm your circuit breaker has not simply tripped, and look outside to see whether the street and your neighbours have lost power too.
02
Call the faults line
Phone Ergon on 13 22 96, available 24/7. For shocks or tingles call 13 16 70; for danger to life or property call 000.
03
Check the outage map
View Ergon's outage finder to see known outages and planned maintenance in your area.
04
Report online if you prefer
Use Ergon's online self-service page to report no power, faulty street lights, trees in power lines, vandalism or other network damage.
What you can report online
Ergon's self-service page lets you report a range of network problems without calling:
No power
Faulty street lights
Trees growing into power lines
Graffiti or vandalism
Network damage
Other power-supply issues in your area
Your distributor
Why you contact Ergon for outages
In regional Queensland, Ergon Energy is both your retailer and your network distributor, so customers within the Ergon network contact Ergon directly for any disruption to their supply.
Network distributor
Ergon Energy Network builds and maintains the poles, wires and meters across regional Queensland and restores power after a fault or outage.
Track it online
Ergon's outage finder keeps you updated on planned and unplanned outages and maintenance in your area.
Outage alerts
Sign up through Ergon's self-service portal for text or email alerts so you know when an outage affects your address.
Be prepared
How to prepare for future outages
A little preparation keeps life running smoothly if you live somewhere with a less reliable supply.
Keep a fully charged portable charger on hand to keep your phone working.
Buy a backup battery or generator to keep essentials such as the fridge running.
Keep a battery torch in an easily accessible spot - candles are a fire and gas-leak risk.
If someone in your home has a medical alarm on the nbn, ask nbn Co about battery backup.
Tell your energy provider if anyone in your household relies on electrically powered medical equipment.
Keep non-perishable, no-cook food and a manual can opener available.
Common questions
A Selectra expert answers your most common Ergon Energy outage questions
Stay clear of any live or fallen wires, unplug sensitive appliances, and use a torch rather than candles. Check whether your circuit breaker has tripped and whether your neighbours have also lost power, then call Ergon on 13 22 96 if it is a genuine outage.
For a general outage or fault, call Ergon Energy on 13 22 96, available 24/7. For a life-threatening emergency, or if you feel shocks or tingles, call 000 or 13 16 70 immediately.
Call the 24/7 faults line on 13 22 96, or use Ergon's online self-service page to report no power, faulty street lights, trees in power lines, graffiti, vandalism or other supply issues. You can also check the outage map first.
If your neighbours and the surrounding street still have power, the problem is probably your own circuit breaker, which trips to protect your wiring after a surge. If the whole street is dark, it is likely a network outage and you should notify Ergon.
Keep a charged portable charger and a battery torch handy, have a backup battery or generator for essentials, store non-perishable food, and tell your provider if anyone in your home depends on electrically powered medical equipment.
Under Australian energy law, a retailer must send a reminder, send a disconnection warning and attempt to contact you before disconnecting, and cannot disconnect at certain times or during extreme weather. If you have been disconnected for non-payment, contact Ergon directly to discuss your options, rebates and ways to reduce your bill.
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