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Gas and Electricity Rebates QLD: Are You Eligible and Can You Apply?

If you’re a resident of Queensland, and experiencing financial hardship, you might be eligible for any number of energy rebates or concessions available through the Queensland government to help you pay your electricity and gas bills. If you’re interested in finding out more about the Queensland government energy rebates and concessions, continue reading below.


Queensland government electricity rebates

There are a number of electricity rebates in Queensland to help households struggling with the cost of energy bills. Whether a sudden emergency makes it difficult for you to pay your bills, or you've fallen behind on payments, you can find all available electricity rebates here.

Queensland COVID-19 household utility relief energy rebate

Due to the current health and economic crisis, the Queensland Government’s Covid-19 Economic Relief Package includes automatic payments to all Queensland households. This payment of $200 ($50 electricity asset ownership dividend plus an additional $150 to help households with utilities) will be automatically credited to electricity bills. These energy rebates began to be rolled out to regional Queensland energy customers in April 2020, and South-East Queensland from May 2020.

On-supply residents will need to fill out Form 511 to claim the relief payment through their electricity retailer.

Gas and electricity rebate QLD: For pensioners and seniors

Queensland pensioners and seniors might be eligible to apply for the following Queensland government energy rebates. The Electricity Rebate and Reticulated Natural Gas Rebate are available to help electricity account holders with their energy bills.

  • How much can I receive from the electricity and gas rebate?
  • Electricity Rebate: $340.85 / year
  • Reticulated Natural Gas Rebate: $74.92 / year

Am I eligible for the electricity and gas rebate?

In order to be eligible for either the Electricity or Gas rebate in Queensland, you’ll need to hold one of the following:

  • Pensioner Concession Card
  • Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
  • Queensland Seniors Card
  • Commonwealth Health Care Card (Electricity Rebate only)
  • Asylum seeker status—residents will need to provide their ImmiCard details (Electricity Rebate only)

If you’re applying for the Electricity or Gas Rebate in Queensland, you’ll need to either live alone, or share your primary residence with:

  • Your spouse
  • Other people who hold a Pensioner Concession Card or Queensland Seniors Card
  • Dependents
  • Other people who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans’ Affairs and who do not pay rent
  • Other people who live with the cardholder to provide care and assistance, and who do not pay rent.

How do I apply for the electricity and gas rebate?

If you want to apply for either the QLD Electricity or Gas Rebate, you’ll need to contact your energy retailer. You can apply over the phone, and will need to provide information such as your personal details, a copy of your energy bills, and concession card. These rebates are automatically deducted off your bill, and won’t come as an electronic funds transfer.

If you have an Ergon Card-Operated Meter, you’ll need to go to the Ergon Energy website for more information to receive power cards for the rebate value.

Home Energy Emergency Assistance Scheme

The Home Energy Emergency Assistance Scheme is available through the Queensland Government to residents experiencing sudden financial hardship as a result of an unforeseen emergency or short-term crisis. This scheme gives up to $720 every two years to eligible residents.

If you’re experiencing financial hardship and have already spoken to your energy provider about their financial hardship program or started a payment plan through them, you can apply for the Queensland Energy Emergency Assistance Scheme. In order to apply you’ll need to meet one of the following requirements:

  • Hold a current concession card, or
  • Have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioner, or
  • Be part of your energy retailer’s hardship program or payment plan.

In order to apply for the Energy Emergency Assistance Scheme in Queensland, you’ll need to first get in contact with your energy provider so they can start the application process.

Electricity asset ownership dividend

Due to the nature of Queensland’s power and energy assets being publicly owned, residents of the states are able to share in the dividends through the Queensland government's Electricity Asset Ownership Dividends scheme. These $50 rebates are available as part of the $200 million from government-owned corporations, and are in addition to any other Queensland government energy rebates or concessions.

These rebates are provided to residential customers who either receive their own separate electricity bill, or card-operated meter users. For those living with on-supply arrangements, you’ll need to lodge a Form 517 claim with your electricity retailer in order to receive the Queensland electricity asset ownership dividend.

Medical electricity rebates QLD

If you or someone in your house has a medical condition that requires equipment that runs extra electricity, such as a life-support device, or a medical necessity for extra heating and cooling, you might be eligible for one of the two medical electricity rebates in Queensland.

Life support rebate QLD

If you, or someone you live with, uses an oxygen concentrator or at-home kidney dialysis machine, you could be eligible for the electricity life support rebate in Queensland to contribute to the cost of covering the running costs of these machines.

How much can I receive from the life support rebate?

If you’re eligible for the electricity life support rebate for either an at-home oxygen concentrator or kidney dialysis machine, you could receive:

  • Oxygen concentrator: $694.18 / year or $57.85 / month
  • Kidney dialysis machine: $464.88 / year or $38.74 / month

If your application for the electricity life support rebate is accepted, you will receive your payment around 1 of January, 1 April, 1 July, and 1 October to your nominated bank account by electronic funds transfer. If you applied less than 21 days before the payment date you will be paid the following payment date.

Am I eligible for the life support rebate?

In order to be eligible for the electricity life support rebate, you’ll need to meet different criteria depending on if it’s an oxygen concentrator or a kidney dialysis machine. If you’re applying for a kidney dialysis machine, it will need to be provided by a Queensland Health hospital in order to be eligible for the rebate. If you’re applying for the oxygen concentrator life support rebate you’ll need:

  • To receive your oxygen concentrator through the Medical Aids Subsidy Scheme (MASS)
  • To have been medically assessed in accordance with the eligibility criteria determined by MASS
  • To hold one of the following: Pensioner Concession Card, Health Care Card, Health Care Interim Voucher, Child Disability Allowance, or Queensland Seniors Card

It’s important to note that machines not supplied by MASS or Queensland Health are not eligible for the life support rebate, neither are private and home care package machines. Other machines outside of a kidney dialysis machine or oxygen concentrators are not eligible including CPAP machines.

How do I apply for the life support rebate?

If you have an eligible machine supplied to you by either Queensland Health or MASS, you’ll receive an Electricity Life Support Concession application within 14 days of receiving your machine. Once you receive the application, you’ll need to fill it out and submit it according to the instructions printed on the form. If you need to change the details of the life support rebate, such as address, bank account, or eligibility changes you can submit them by:

  • Phone: 13  QGOV (13 74 68
  • Email: concessions@smartservice.qld.gov.au
  • Address: Concession Services
    Smart Service Queensland
    PO Box 10817 Adelaide Street, Brisbane Qld 4000

Medical heating and cooling

If you, or someone you live with, experiences a chronic medical condition that is severely aggravated by changes in temperature, you might be eligible for the Medical Cooling and Heating Electricity Concession Scheme through the Queensland Government.

How much can I receive from the medical heating and cooling rebate?

If you have a medical condition affected by changes in temperature, you could be eligible for a yearly amount of $340.85 per year. Eligibility is reviewed every two years and you will be contacted six months prior to your concession expiring to submit a new Medical Cooling and Heating application.

Am I eligible for the medical heating and cooling rebate?

If you’re a Queensland resident, you must meet the following requirements in order to qualify for the Medical Cooling and Heating Concession:

  • Have a qualifying condition which can include but is not limited to: Multiple sclerosis, autonomic system dysfunction, or a severe compromise of function due to extreme environmental temperature
  • Live at your principal place of residence which gas air conditioning and / or heating
  • Hold a Pensioner Concession Card or Health Care Card
  • Be financially responsible for the electricity bill

Residents already receiving the Electricity Rebate are still eligible to apply. Multiple applicants living in the same group home can apply, so long as each person applies separately.

How do I apply for the Queensland medical heating and cooling rebate?

Applying for the Medical Cooling and Heating Concession Scheme in Queensland is relatively straightforward. You can download and print the application online, or email Queensland Concessions Services to be sent a physical copy. Once you’ve filled out the application, send it by post to the address listed on the form.

Applicants must re-apply for the concession every two years, and will be sent a notice six months before the benefits expire. For those who have a permanent medical condition and are reapplying for the Medical Cooling and Heating Concession Scheme:

  • You won’t need a new medical certificate
  • You will need to confirm your concession card status or living arrangement haven’t changed

If your original Medical Cooling and Heating Concession Scheme application was for a temporary medical need, in order to re-apply you will need:

  • A new medical card certification
  • To confirm your concession card status and living arrangements have remained the same

Solar rebate QLD

Currently, there is only one available solar energy rebate in Queensland. The Small-sclae Renewable Energy Scheme is available to anyone interested in investing in a small-scale renewable energy generator, with rooftop solar PV systems being the most common.

The Small-scale Renewable Energy Scheme gives Queensland residents Small-scale Technology certificates (STCs) for the solar PV system purchased, which can reduce the total cost of the system by 30% or more.

STCs represent the total amount of electricity your solar PV system is expected to generate over it's lifetime, which offsets what you would otherwise draw from the electricity grid.

STCs are generally assigned to your solar panel installer, who is able to give you a point-of-sale discount, so you don't need to worry about trading STCs or whether the STC price might change.

Electricity rebates in Queensland

There are many electricity rebates available in Queensland, depending on your circumstances. From one-off payments for sudden financial crisis, or ongoing electricity rebates for seniors or pensioners, or help for those who might use extra electricity due to a medical condition.

Queensland electricity rebates
Electricity rebate QLD Electricity rebate eligibility
COVID-19 Energy Rebate All households are eligible
Gas and electricity rebate for pensioners and seniors Pensioner Concession Card, Department of Veterans’ Affairs Gold Card, Queensland Seniors Card, Commonwealth Health Care Card, Asylum seeker status
Home Energy Emergency Assistance Scheme Hold a current concession card, OR Have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioner, OR Be part of your energy retailer’s hardship program or payment plan
Electricity asset ownership dividend All households are eligible
Life support rebate in Queensland Have a medically approved machine through MASS and/or a Queensland Health hospital
Medical heating and cooling rebate Have a medically qualifying condition
Solar energy rebate: Small-scale Renewable Energy Scheme All households interested in investing in residential solar are eligible

In addition to electricity rebates, if you're struggling with paying your energy bills, check out the different ways you can reduce your energy consumption to save on your energy bills, or get in touch with your energy provider to find out what payment plans or help they can offer you as well.

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