Vodafone Contact | Vodafone Number, My Vodafone & Customer Support
The general Vodafone contact number is 1300 650 410. Looking for additional Vodafone contact information? We've got you covered. Below we break down all the different Vodafone contact methods including how to call Vodafone Australia, the main Vodafone numbers, and using the online live chat to reach a Vodafone customer care agent. Read on to discover all the different ways to contact Vodafone customer service for help with your queries.
Vodafone Contact Numbers & Vodafone Customer Care
Can't seem to find the Vodafone contact number anywhere? Have no fear, below we have put together a guide with all the Vodafone numbers you will ever need.
Vodafone Contact Method | Vodafone Contact Number |
---|---|
Compare Telecom Plans | |
Free Call from Vodafone Mobile | 1555 (free call) |
Main Vodafone Contact Number | 1300 650 410 |
Vodafone Contact Number (Abroad) | +61 426 320 000 |
Number for Hearing Impaired Customers | Use the National Relay Service. |
Vodafone: Ask Us Anything | 123 |
Vodafone Directory Assistance Number | 1223 |
Contact Vodafone Keep Talking Insurance | 1800 371 713 |
There are different Vodafone numbers depending on if you are calling from your Vodafone mobile phone or a landline. Below we explain which is the best Vodafone contact number for you.
Vodafone Contact Numbers Explained
As we mentioned, the best Vodafone contact method for you will depend on what type of phone you are calling from.
For Vodafone Mobile customers, your best option is to call Vodafone for free from your mobile device at 1555, as using the normal phone number may cost you money depending on your phone plan.
For landline customers, the best Vodafone contact number, if you are calling Vodafone in Australia, is 1300 650 410.
Finally, if you are a customer of Vodafone Australia and you find yourself overseas, you can call Vodafone customer care on their international number at +61 426 320 000.
The Vodafone customer care department is available 24/7, and you can contact Vodafone customer care for help regarding the following topics:
- Vodafone Sign-up
- Vodafone Technical Support
- Vodafone Account Help
Now that you have the main Vodafone contact numbers, Let's look at some other ways to contact Vodafone Australia!
Wondering if Vodafone contacted you? You can see the full list of numbers Vodafone Australia uses to contact their customers here, as well as their SMS numbers and company email addresses.
Other Vodafone Contact Methods: Live Chat & Address
Apart from calling Vodafone directly, there are other helpful Vodafone contact methods that you may want to explore.
- Other Vodafone contact methods include:
- Vodafone live chat
- Writing to the Vodafone address
- Sending a fax
- Writing to a Vodafone email address
Vodafone Live Chat
If you don't enjoy waiting on hold for a Vodafone customer care representative to answer your call, you may prefer to contact Vodafone online via the Vodafone live chat feature which they call TOBi.
The Vodafone live chat is available 24/7 and can help you with many different tasks. TOBi can help you with:
- Managing your My Vodafone account
- Directing you to online Vodafone support pages
- Putting you in contact with the Vodafone customer care team
You can access the Vodafone live chat by downloading the My Vodafone app which is available for free on Android and Apple devices.
Vodafone Address
Another alternative method for contacting Vodafone Australia is via a written letter. Below you will find the different Vodafone address options for mailing in a letter via post.
Vodafone Location | Vodafone Address |
---|---|
Vodafone Postal Address | Vodafone Customer Care PO BOX 2580 Kingston Delivery Centre, Kingston TAS 7050 |
Vodafone Head Office Address | 177 Pacific Hwy North Sydney NSW 2060 Australia |
While it's no longer a common method of contact, you can contact Vodafone by fax if you like.
The Vodafone Customer service team can be reached by fax at 1300 100 515
Vodafone Contact By Department: Sales, Insurance, Complaints
Perhaps you have a more specific reason to contact Vodafone and need to be put through to a specific department. If that's the case, below we have detailed the most important Vodafone departments and how to contact each.
- Below, we go over how to contact:
- Vodafone sales for new subscriptions
- Vodafone insurance to mobile phones
- Vodafone complaints department
Contact Vodafone for New Subscriptions
If you want to subscribe to a Vodafone mobile service or Vodafone broadband plan you can do so online or over the phone by contacting the Vodafone sales department. According to Australian law, all mobile phone plans including prepaid require an identity check. Depending on your circumstances, you might need to provide additional identification.
Subscription Service | Phone Number | Service hours |
---|---|---|
Subscribe to a Vodafone mobile plan | 1300 100 515 | Monday to Friday: 8am to 10pm |
Subscribe to a Vodafone broadband service | 1300 801 122 | Monday to Friday: 8am to midnight |
Contact Vodafone Insurance
If you have mobile phone insurance through a Keep Talking Vodafone insurance plan, you may need to contact the customer support line to make a claim. Below we will explain how to submit a Vodafone insurance claim and what different methods you have for taking care of the insurance claim process.
There are two methods for contacting Vodafone insurance. You can submit a claim online or submit your claim using the Vodafone insurance number below.
Vodafone Insurance contact number: 1800 371 713, Open Monday to Friday, from 9am to 6pm.
Contact Vodafone Complaints Department
If you're having an issue with Vodafone Australia, you can submit a complaint to the Vodafone Complaints Team. Vodafone Australia customers can submit a complaint via email, over the phone, through online form, fax, or by post.
When submitting a complaint to Vodafone Australia, make sure to reference your Vodafone account number, the reason for your complaint, and how best to contact you.
Complaint Submission Method | Where to Submit a Complaint |
---|---|
From your Vodafone phone | 1555 |
From any other phone | 1300 650 410 |
Overseas phone | +61426 320 000 |
[email protected] | |
Online form | Submit your complaint to Vodafone online |
Fax | 1300 308 869 |
Postal address | Vodafone Customer Care PO Box 2580 Kingston Delivery Centre Kingston, TAS, 7050 |
Pay My Vodafone Bill & Vodafone Recharge
Below we explain how to pay your Vodafone bills and how to recharge your Vodafone prepaid plan. We also detail how to get help in case you cannot afford your bill due to financial difficulties. Read on to learn how.
Vodafone Pay My Bill
Vodafone offers many ways for customers to pay their bills. Once a bill is sent, you have at least 14 days to pay the bill by one of the payment methods offered.
If you prefer calling, you can use the following Vodafone contact numbers to speak to a representative for help with paying your bill.
- 1555 from any Vodafone mobile
- 1300 650 410 from any other mobile or landline in Australia
- +61 426 320 000 from overseas
If you would rather avoid having to call Vodafone, you can use the following methods to pay your Vodafone bill:
Payment Method | How to Pay Your Vodafone Bill |
---|---|
Direct debit | You can set up and manage your direct debit information through your My Vodafone account. You can choose to have your account credited from a debit or credit card, but choosing a bank account comes with no processing fee |
Online | Choose to pay with a credit or debit card either online or through your My Vodafone account |
Pay by SMS | After paying online at least once and having a card on file, you can pay by SMS by responding “Y” to the payment reminder sent several days before your bill due date |
BPAY | Contact your financial institution and pay using Vodafone’s BPAY Biller Code 52225 and your unique 9-digit reference number found on the bottom of your last bill |
In person | Pay in person at any Australia Post Office |
Send a cheque or money order, along with the payment slip found at the bottom of your latest bill, to: Vodafone Pty Ltd GPO Box 2699 Sydney NSW 1158 |
Vodafone Recharge for Prepaid Plans
If you have a Vodafone prepaid mobile phone service, you can recharge your plan using different payment methods. Your best option for your Vodafone recharge is doing it directly online or through My Vodafone. Both pages can be accessed even if you don’t have data.
In addition, you can contact Vodafone by call or text from your Vodafone mobile phone at 1511. Simply follow the prompts that you receive to carry out your Vodafone recharge.
Below you will find the different payment methods accepted for a Vodafone recharge:
- Credit or debit card - If you save your card information, you’ll automatically be opted-in to Vodafone Automatic Recharge
- Voucher, available at Vodafone stores, supermarkets, service stations, newsagents, or convenience stores
- Paypal through My Vodafone or Vodafone Express Recharge
- Any available My Credit Balance through My Vodafone
Vodafone Contact for Financial Help
If you’re experiencing financial hardship or difficulty, you can contact the Vodafone financial hardship team by phone or email for assistance.
Vodafone Contact Method | Contact |
---|---|
Vodafone Phone Number | 1800 185 289 |
Vodafone Email | [email protected] |
My Vodafone Account & My Vodafone Login Online
If you are looking to manage your Vodafone account online, all Vodafone customers have access to the My Vodafone account management platform. My Vodafone is an online platform that helps you manage your Vodafone account digitally. Customers can log in to My Vodafone either online or through the My Vodafone app which is available for free on the Google Play store and the Apple App store
- With My Vodafone account platform, you can:
- Check data usage
- Keep track of any international call minutes
- Manage & change your Vodafone plans
- View recent bills and update or establish a direct debit
- Pay your Vodafone bill
- Top up your prepaid phone
- Manage your Vodafone NBN plans including tracking NBN installation and delivery
You can register for My Vodafone using your Vodafone mobile number and account PIN or, for NBN customers, through the link sent in your “Register for My Vodafone” email.
Contact Vodafone Frequently Asked Questions
How Do I Contact Vodafone Outside Australia?
If you are outside Australia and need to get in touch with Vodafone, you can contact the Vodafone customer service team by calling their international number at +61 426 320 000.
How Do I Contact Vodafone AU?
The best way to contact Vodafone, if you are calling Vodafone from within Australia, is calling their customer support number at 1300 650 410. If you find yourself overseas, you can call Vodafone customer care on their international number at +61 426 320 000. Below are some of the many ways that you can contact Vodafone:
- Get in touch through the Vodafone Live chat, which is available 24/7 in the My Vodafone app or on their website.
- Submit the Vodafone online form you can fill out for non-urgent requests and Vodafone customer service will get back to you as soon as possible.
- Send an email to the Vodafone email address at [email protected]. Their customer service team will get back to you via email or phone.
- Lastly, customers can send a letter to: Vodafone Customer Care, PO BOX 2580, Kingston Delivery Centre, Kingston, TAS 7050.
Does Vodafone Have an App?
Yes, regardless of your plan, Vodafone offers a mobile app that makes account management simple. Utilize it to monitor your data usage, pay bills, check your credit, and receive special offers and discounts. Although the app can be downloaded for free from the App Store, there are download fees. You can download the app even if you don't have a Vodafone plan; however, data fees will apply based on your plan rate. Please note that there are international roaming fees when using the app from abroad.
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