Free from Vodafone mobile
1555Customer care · free call from any Vodafone mobile
Customer service & contact
Customer service & contact
How to contact Vodafone
Vodafone has separate lines for support, sales, broadband, insurance, complaints and financial hardship. The free customer care number from a Vodafone mobile is 1555; from any other phone it is 1300 650 410. Below are all the ways to reach Vodafone, plus billing and account help.
24/7 live chat (TOBi)
Free 1555 from Vodafone mobile
Online complaints form
My Vodafone app
In a hurry
Vodafone contact details
Vodafone uses different lines depending on your query. Tap any number to call.
Main contact number
1300 650 410From any other mobile or landline in Australia
From overseas
+61 426 320 000Vodafone customers travelling abroad
Financial hardship
1800 185 289Payment help if you are facing difficulty
Email (support & complaints)
[email protected]Postal address
Vodafone Customer Care, PO Box 2580, Kingston Delivery Centre, Kingston TAS 7050
All Vodafone contact numbers
Search the Vodafone phone directory
Type what you need (e.g. "broadband", "insurance", "complaint") to filter the list.
Customer care (Vodafone mobile)
1555Free call from any Vodafone mobile, available 24/7 for sign-up, technical support and account help.
Main contact number
1300 650 410Best number from any other mobile or landline in Australia. Available 24/7.
Subscribe to a broadband service
1300 801 122New NBN and broadband connections. Mon–Fri 8am–midnight.
Recharge by call or text
1511Recharge a Vodafone prepaid plan from your Vodafone mobile and follow the prompts.
No Vodafone number matches that search. Try a broader term, or call customer care on 1300 650 410.
Live chat (TOBi) & messaging
If you would rather skip the queue, the Vodafone live chat assistant TOBi runs 24/7 on the website and in the My Vodafone app. TOBi can manage your account, point you to support pages and put you in touch with the customer care team. Type "speak to an agent" to be connected.
My Vodafone account & app
Manage everything through My Vodafone online or the app: check usage and international call minutes, pay bills, set up direct debit, recharge prepaid, change plans and track NBN installation. Download My Vodafone free on Android or iOS.
Billing
How to pay your Vodafone bill
Vodafone offers several ways to pay, with at least 14 days from when a bill is issued. Need more time? Request a payment extension, or call financial hardship support on 1800 185 289.
Direct debit
Set up and manage direct debit in My Vodafone. A bank account has no processing fee, unlike card.
Online
Pay with credit or debit card online or through your My Vodafone account.
Pay by SMS
After paying online once with a card on file, reply "Y" to the SMS reminder sent before your due date.
BPAY
Use Vodafone BPAY biller code 52225 and your 9-digit reference from your latest bill.
In person
Pay at any Australia Post office with your bill payment slip.
By mail
Send a cheque or money order with your payment slip to Vodafone Pty Ltd, GPO Box 2699, Sydney NSW 1158.
Making a complaint. Call 1555 from a Vodafone phone or 1300 650 410 from any other phone (+61 426 320 000 from overseas), email [email protected], use the online form, fax 1300 308 869, or write to Vodafone Customer Care, PO Box 2580, Kingston Delivery Centre, Kingston TAS 7050. Reference your account number, the reason for your complaint and how best to contact you.
Common questions
A Selectra expert answers your most common Vodafone contact questions
Free from a Vodafone mobile: 1555. From any other mobile or landline in Australia: 1300 650 410. From overseas: +61 426 320 000. For new mobile plans call 1300 100 515, and for new broadband call 1300 801 122.
Call 1555 from your Vodafone mobile or 1300 650 410 from any other Australian phone during business hours. You can also open the Vodafone chat app, type "speak to an agent" and the chatbot (TOBi) will connect you.
If you are overseas, call the Vodafone customer care international number on +61 426 320 000.
Pay by direct debit or online via My Vodafone, by SMS (reply "Y" to the reminder), by BPAY (biller code 52225), in person at Australia Post, or by mail. After a bill is issued you have at least 14 days to pay, and you can request a payment extension if needed.
Recharge online or through My Vodafone (both work even without data), or call or text 1511 from your Vodafone mobile and follow the prompts. You can pay by card, voucher, PayPal or any My Credit balance.
Call 1555 from a Vodafone phone or 1300 650 410 from any other phone (+61 426 320 000 from overseas), email [email protected], use the online form, fax 1300 308 869, or write to Vodafone Customer Care, PO Box 2580, Kingston Delivery Centre, Kingston TAS 7050. Reference your account number and how best to contact you.
Contact the Vodafone financial hardship team on 1800 185 289 or by email at [email protected] for help if you cannot afford your bill.
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It is worth checking your plan against the market before you commit. Compare Vodafone against the major providers and challenger telcos that cover your address to find the plan that fits how you actually use the internet.