Moving Home with Vodafone NBN
Moving to a new home means sorting out many things, including your internet. If you have Vodafone NBN, you’ll need to update your address, check if Vodafone NBN is available at your new place, or cancel if needed. This guide will explain everything step by step, from changing your address and transferring your service to understanding costs and contract rules. Whether you're keeping Vodafone NBN or looking for other options, this article will help make your move easier.
Preparing for Your Move With Vodafone
Before you can transfer your Vodafone NBN service, you need to check if it’s available at your new address. Here’s how you can do that:
- Use the Vodafone NBN Check Address Tool:
- Vodafone has a simple tool on their website where you can enter your new address to see if NBN is available. Just visit the Vodafone website, find the "Check Address" section, and type in your new home details. This will tell you if Vodafone NBN can be set up at your new place.
What if Vodafone NBN Isn't Available?
If Vodafone NBN isn't available at your new address, don't worry. You may need to consider other internet options, such as different NBN providers or mobile broadband. You can also contact Vodafone for more help to find alternatives!
Not sure which NBN speed is right for you?
Learn more about NBN speeds and NBN providers
Steps to Transfer Your Vodafone NBN to a New Address
If Vodafone NBN is available at your new address, the next step is transferring your service. Doing this is an easy process and can be done quickly on their website or by contacting your Vodafone provider who will walk you through every step!
Request an address change
Requested an address change is one of the easiest things you can do on your move. You can update this in a few ways:
- Online
- Go to the Vodafone website and log into your My Vodafone account. You will find the option to change your address, which will update for your NBN access.
- Contact Vodafone NBN
- Another easy way is to call or visit one of Vodafone's in person stores. This is good if you need some extra help or prefer to speak to someone who will help guide you through the process.
Expected time for the NBN to transfer
The transfer usually takes between 7 to 10 business days, but it could take longer depending on your new location. To avoid not having internet when you move in, you should make sure to request the transfer well in advance to make everything easy and hassle free when you move in.
Costs associated with moving
Moving home with Vodafone NBN may come with some extra costs you may not be expecting. Here are a few things to keep in mind before moving:
- Connection Fees
- Depending on your plan and your new address, there may be some connection fees. For example, if they need to set up a new NBN connection it could cost up to $300! Luckily, NBN is available in most of the country now so you should be able to avoid this cost.
- Modem Fees
- If you need a new modem for your new NBN, you may need to purchase one. You can always contact Vodafone to see if you can exchange your modem for one compatible.
- Other costs
If you are upgrading to a larger plan or adding extra services, there may be additional charges. When moving in general its good to keep some extra cash on hand for any potential moving fees such as boxes, bubble wrap, moving company fees, or even having your mail redirected through Australian Post.
Vodafone NBN Plans and Options When Moving
When moving home, it’s a good time to review your current Vodafone NBN plan and see if it’s still the best option for you.
Review Your Current Plan
Check if the plan you’re on is still suitable for your needs. You may want to upgrade for faster speeds or add extra data. Vodafone offers several NBN plans, so it’s worth looking into your options.
Do You Need a New Vodafone NBN Modem?
If you're moving to a new location, you might need a new modem, especially if the current one is outdated or doesn’t support the NBN type at your new address. Vodafone can send you a new modem if needed, or you can purchase one from them.
How to Contact Vodafone
If you’re looking to contact Vodafone customer service you can call Vodafone with one of the phone numbers below or visit our complete guide on how to contact Vodafone.
In addition, Vodafone Live Chat is available to help you with any problem, question, or concern you may have.
| Vodafone Contact Method | Vodafone Contact Number |
|---|---|
| Free Call from Vodafone Mobile | 1555 (free call) |
| Main Vodafone Contact Number | 1300 650 410 |
| Vodafone Contact Number (Abroad) | +61 426 320 000 |
| Number for Hearing Impaired Customers | Use the National Relay Service. |
My Vodafone Account
If you’re already a Vodafone customer you have access to My Vodafone, your online account management platform.
With Vodafone My Account, you can:
- Check and manage your data usage and international call minutes
- Manage your plan, purchase add-ons, and change plans if you need to
- Pay your Vodafone bill, manage your direct debit, view recent bills
- Recharge your Vodafone prepaid service and view your recharge history
- Manage your Vodafone NBN services
If you haven’t yet registered for My Vodafone, you can do so online or download the My Vodafone app from the Google Play or App Store.
How to Cancel Vodafone NBN
Sometimes, moving home might mean that Vodafone NBN isn’t the right choice anymore. If that’s the case, you’ll need to cancel your service. Here's how:
- Canceling Your Vodafone NBN Plan Online:
- You can easily cancel your Vodafone NBN plan online through your account. All you need to do is log in, go to the manage plan section, and follow the instructions to cancel. If you are having trouble with this though, you can always visit a Vodafone store or call their customer service line for assistance with cancelling your plan.
- Do You Need to Give 30 Days’ Notice?
- Yes, usually Vodafone requires a 30-day notice before cancelling your service. This means that if you want to end your contract, you should try to inform them about a month before your move- this way you can ensure you have internet access the whole time.
- Should You Returning Your Vodafone Modem:
- If you are cancelling your Vodafone NBN, you may need to return your Vodafone modem. Make sure to follow the return instructions provided by Vodafone, that way you can return your modem to avoid any fees that may come along.
Other Utilities to Consider When Moving Home
When you’re moving, there are other utility services you’ll need to arrange:
- Origin Moving House: Contact Origin or your local electricity provider to transfer your account to your new home.
- Foxtel Moving House: If you have Foxtel, don’t forget to notify them of your move. They can assist in transferring your entertainment services.
- Notify Other Services: Be sure to update your gas, water, and postal service about your address change.
A Smooth Vodafone NBN Move
Relocating doesn’t have to mean a stressful internet transition. By following the right steps, you can transfer your Vodafone NBN service efficiently or explore new broadband options if needed. Remember to check availability at your new address early, contact Vodafone for assistance, and consider any contract terms before making changes.
If Vodafone NBN isn’t the right fit for your new home, knowing how to cancel your plan and return your modem will help you avoid unexpected charges. By planning ahead, you can ensure uninterrupted connectivity and settle into your new home with ease.
Want to Switch to a New Energy Provider?
Speak to an agent or see more plans for free !
Vodafone NBN FAQ
How long does it take to transfer my Vodafone NBN service to my new address?
Transfers usually take 7-10 business days, but it may take longer in some areas
What happens to my Vodafone broadband contract if I move house?
Your contract usually stays the same, but you may need to pay extra fees for the transfer or a new modem. You can also upgrade your plan if you want.
How do I contact Vodafone NBN?
You can call Vodafone customer service at their contact number or use the online chat option on their website.
Do I need to set up the internet before moving?
It’s a good idea to set up your internet at least a week before moving in. This will give you time to resolve any issues and ensure you have internet when you arrive at your new home.
