Tangerine Mobile | Tangerine Mobile Broadband & Phone Plans

Tangerine Telecom offers cheap SIM only and mobile broadband plans and is and well-reviewed by customers. In 2024 they received awards for best SIM only mobile provider for value and best SIM only mobile provider for high data. Read on to see Tangerine mobile coverage & and mobile offers, as well as how to sign up, and why customers review Tangerine mobile so highly.

Overview of Tangerine Mobile

Tangerine Telecom is an NBN Internet Provider and a mobile phone provider operating all across in Australia.

Their mobile coverage is highly rated and runs on the Telstra network. Tangerine’s cheap prices, fast speeds and big data allowances all make it an attractive option for NBN and mobile services.

In 2024, Tangerine won 4 separate awards from the comparison site WhistleOut, including:

1. Internet Provider of the Year
2. Best Unlimited NBN Provider
3. Best Fixed Wireless NBN Provider
4. Best Mobile Phone Plan Promotion

Tangerine is not a new player in the Australian telecom industry, but it is one of the fastest-growing companies not only in Australia, but on the Asia-Pacific regional level. Since 2004, Tangerine has grown to serve over 750,000 customers.

Source: 2021 Asia-Pacific Growth Ranking Report by Financial Times.

Tangerine Telecom's owners cite their success from buying wholesale calls and internet access. In an interview for news.com, they said the difference in their business model, (14-day risk-free trial and short phone-answering times) was one of the key factors in Tangerine Telecom's growth to beat out other NBN & mobile providers.

Tangerine Mobile Network Coverage

As we mentioned earlier, Tangerine is an MVNO on the Telstra network. That's important because the Telstra mobile network (and therefore Tangerine's) covers over 99% of the Australian population, with the majority of coverage spanning across main urban areas, including all capital cities.

The provider also offers the most mobile network coverage, of any network provider, in the Northern Territory.

Tangerine BundlesTangerine offers bundling services for NBN and mobile phone plans. This includes an NBN plan, optional modem, home phone, and mobile SIM card.

Tangerine Mobile Broadband Plans

Tangerine offers 3 different mobile broadband plans to choose from depending on your data requirements. All of the three plans operate on the 5G network and offer a no lock-in contract. Check out the table below to see all their mobile broadband plans:

Tangerine also sells an INSEEGO 5G MI-FI M2000 modem to complement the above mentioned mobile broadband plans. The modem costs $499.00 and allows customers to connect multiple Wi-Fi enabled devices to the internet.

Tangerine Home Voice PlanCustomers can also sign up for the Tangerine Home Voice Plan for an additional $10.00 a month and recieve unlimited calls to fixed &s; mobile numbers in Australia. This plan requires an existing Tangerine internet service where you can bring your own handset or ATA and your existing number.

Tangerine Mobile Phone Plans

Tangerine Telecom also sell mobile phone plans!

With Tangerine, you can choose from 6 different SIM-only mobile phone plans.

Tangerine mobile plans start at $22.00 / month for 12GB of mobile data and go up to 100GB of data for $58.00 / month. All of Tangerine's mobile plans come with unlimited local and national call and text, no lock-in contracts, at a variety of price points and data levels.

Here is a list of all of the SIM-only mobile plans offered by Tangerine starting from the cheapest:

Tangerine lets your keep your phone number, or opt for a new one.

Contact Tangerine

Most customer service enquiries for Tangerine can be done via your online account using your Tangerine login. This includes cancelling a current plan or moving service to a new address.

If you’re looking for the easiest way to contact Tangerine Customer Care Team, your best bet is to call them directly at 1300 222 825 or find their online Live Chat. The Tangerine general customer support is available via phone from 8:30am to 7:00pm on weekdays and from 9:00am to 6:00pm on Saturdays.

In addition, customers can also contact Tangerine support by sending a message on their online contact form or by logging into their online account to manage their telecom account or directly send a message to customer support.

You can also call Tangerine customer service using one of the following numbers in the table below:

The Tangerine live chat is availale on the bottom right hand corner of the website and is available 24/7 for technical support. For general sales and service questions, existing and new customers can reach Tangerine via WhatsApp on +61 4 2963 7422. Please note that the customer support team via WhatsApp cannot help customers with time sensitive requests, cancellations or financial assistance.

Tangerine Email & Postal Address

If you need to make a visit in person, the Tangerine head office is located at:

Tangerine Head Office
Lv 6. 132-136 Albert Road
South Melbourne, VIC 3205
Australia

For written correspondence such as complaints, Tangerine reviews or submitting written forms, you can contact Tangerine via email or post at:

If you would like to opt out of emails from Tangerine, you can do so on your online account. Simply find the communication preferences in your account settings and decide the type and amount of communication you would like from Tangerine.

File a Complaint with Tangerine

If you need to file a complaint with Tangerine, you can fill out their complaint form on their website and someone will get in touch with you to resolve the issue.

You can also submit a complaint in your Tangerine login account. Below are the steps to help you figure out how to file a complaint in your onine account:

• Find the 'Case tab' at the top of the page and select 'Create New Case'.
• Then, select 'Technical Support/Service Assurance' as the category.
• When selecting the case type, put whether the enquiry is related to a data, voice or mobile service.
• In the details section below that, you will have to select the product that your complaint is about. Here you can also upload any files or screenshots to support your enquiry.
• Then submit your complaint

Your complaint will be sent to the Tangerine customer support team. They will send you regular updates about the progress of your enquiry. Updates will be provided either within the Portal directly, via email or via a phone call.

How to Cancel My Tangerine Mobile Phone Plan

Since Tangerine mobile plans come with no lock-in contract, you’re free to cancel your service at any time. To cancel your mobile plan, simply submit an online Customer Billing/Enquiry form and quote your account number and state you wish to cancel your service. You can submit these cancellation forms online at tangerinetelecom.com.au or via email or regular post.