Customer & tech support
133 937Accounts & troubleshooting · 8am–8pm, 7 days
Customer service & contact
Customer service & contact
How to contact Optus
Optus has separate lines for support, sales, business, moving, NBN installs and complaints. The main customer service and technical support number is 133 937, open 8am to 8pm, 7 days a week. Below are all the ways to reach Optus, plus billing and account help.
24/7 live chat & app
Phone support 8am–8pm
Online complaints form
NBN install booking
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Optus contact details
Optus uses different lines depending on your query. Tap any number to call.
Sales
1800 508 000New connections · Mon–Fri 9am–7pm, Sat–Sun 9am–5pm
Moving & disconnections
1300 101 693Relocations · Mon–Fri 8am–7pm, Sat 9am–5pm
Financial hardship
1300 308 839Payment help · Mon–Fri 8:30am–7:30pm, Sat 9am–6pm
Email (enquiries & complaints)
[email protected]Postal address
Optus Complaints, PO Box 888, North Ryde NSW 2113
All Optus contact numbers
Search the Optus phone directory
Type what you need (e.g. "tech support", "moving", "complaint") to filter the list.
Customer service & technical support
133 937Account help, billing and troubleshooting, 8am–8pm, 7 days a week.
Sales (new connections)
1800 508 000New internet and mobile plans. Mon–Fri 9am–7pm, Sat–Sun 9am–5pm.
NBN installation booking
1300 300 427Book or reschedule an NBN install. A fee may apply with under 48 hours notice.
Financial hardship
1300 308 839Payment extensions and hardship support. Mon–Fri 8:30am–7:30pm, Sat 9am–6pm.
Complaints (consumer)
13 39 37Lodge a consumer complaint. Optus aims to resolve within 10 business days.
No Optus number matches that search. Try a broader term, or call customer service on 133 937.
Live chat & messaging
Calling Optus is limited to business hours, but live chat and messaging run 24/7. Live chat is open to everyone on the Optus website; current customers can use the messaging service in the My Optus app to keep a thread, get reply notifications and check back any time.
My Optus account & app
Manage everything through My Optus online or the app: check usage, pay bills, set up direct debit, recharge a prepaid plan, change plans, manage roaming and update your details. Download My Optus on Android or iOS.
Billing
How to pay your Optus bill
Optus offers several ways to pay. Need more time? Request a payment extension in the app, or call financial hardship support on 1300 308 839.
My Optus app
Pay, set up direct debit and request a payment extension in the app.
Online
Log in to My Optus online to pay immediately with card.
BPAY
Use your biller code and reference from your latest Optus bill.
Direct debit
Set up automatic payments from a card or bank account.
In person
Pay at any Australia Post office with your bill payment slip.
SMS
Text "Menu" to 9999 from your Optus mobile and choose the pay option.
Making a complaint. Call 13 39 37 (consumer) or 13 33 43 (business), use the online form, email [email protected], or write to PO Box 888, North Ryde NSW 2113. Include your account and contact details and as much detail as possible. Optus aims to resolve complaints within 10 business days, or two for urgent issues, and you can escalate at any time.
Common questions
A Selectra expert answers your most common Optus contact questions
Customer service and technical support: 133 937. Sales: 1800 508 000. Business support: 133 343. Moving and disconnections: 1300 101 693.
Call 133 937 any day between 8am and 8pm, use live chat on the Optus website, or message through the My Optus app, which is available 24/7.
To book or reschedule an NBN installation, call 1300 300 427. A cancellation fee may apply if you cancel or reschedule with less than 48 hours notice.
Pay through the My Optus app, online via My Optus, by BPAY, by direct debit, in person at Australia Post, or by SMS from your Optus mobile.
Contact Optus financial hardship support on 1300 308 839 (Mon–Fri 8:30am–7:30pm, Sat 9am–6pm). Options include plan reviews, payment pauses and alternative plans.
Call 13 39 37 (consumer) or 13 33 43 (business), email [email protected], complete the online complaints form, or write to PO Box 888, North Ryde NSW 2113. Optus aims to resolve complaints within 10 business days, or two for urgent issues.
My Optus lets you manage your services online or on your phone: check usage, pay bills, recharge, access support, change plans and more. The app is available on Android and iOS.
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Before you call, is Optus the right plan for you?
It is worth checking your plan against the market before you commit. Compare Optus against the major providers and challenger telcos that cover your address to find the plan that fits how you actually use the internet.