Optus NBN Moving Guide: How to Relocate Your Internet Hassle-Free
Moving to a new home is an exciting but often stressful experience. One of the most important things to organize is transferring your essential services, like your internet connection. If you're an Optus NBN customer, you’ll need to go through the relocation process to ensure a smooth transition to your new home. This guide will walk you through the steps of moving your Optus home internet, how to contact Optus for relocation, and what to do if you need to transfer other services like electricity and gas from providers. We’ll also answer the most frequently asked questions about Optus NBN relocation to help you move with ease.
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Notifying Optus About Your Move
To start the process of moving your Optus NBN, you’ll need to notify Optus in advance. The sooner you contact them, the better, as some relocations can take time depending on your new address.
Here’s how to reach Optus for moving and disconnecting services:
- Call the Optus NBN relocation number: You can contact Optus by calling 133 937 within Australia.
- From overseas: Dial +61 2 8082 5678 if you’re contacting Optus from another country.
- Online chat: You can also use the Optus website or My Optus app to chat with a representative.
Once you get in touch, an Optus team member will check your new address to see if Optus NBN is available there and guide you through the relocation process.
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Transferring Your Optus NBN to a New Address
Moving your internet service to a new home isn’t as simple as unplugging your modem and setting it up at your new place. Here’s what you need to do:
- Check service availability – Optus will confirm whether Optus NBN is available at your new address. If NBN isn’t available, they may offer alternatives like Optus 5G home internet.
- Schedule the transfer – Depending on your new home’s setup, you may need a technician visit.
- Prepare your equipment – In most cases, you can take your existing Optus modem with you. However, if your new home has a different NBN technology (e.g., FTTP vs. FTTN), Optus may provide a new modem.
- Installation and activation – If required, a technician will install any necessary equipment, and Optus will activate your service.
It’s a good idea to schedule your move at least two weeks in advance to avoid any delays in getting connected.
Managing Other Internet and Utility Providers
If you’re comparing NBN providers before your move, you might be considering switching to an alternative like TPG, Telstra, or Origin NBN. Here’s what to consider:
- Optus vs. Telstra vs. TPG – Each provider has different contract terms, installation fees, and speeds. Compare costs and availability before making a decision.
- Early termination fees – If you’re in a contract with Optus, moving house doesn’t automatically cancel it. Check if there are any fees for breaking your contract early.
Bundled services – If you have an Optus mobile plan or Optus Sport, see if they offer any deals for bundling services at your new address.
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Updating Utilities When Moving House
Moving house isn’t just about relocating your internet; you’ll also need to update your electricity and gas services. Some of the main providers in Australia include:
- AGL – Offers gas and electricity services across multiple states.
- Synergy – The main electricity provider in Western Australia.
- Origin Energy – Provides electricity, gas, and even NBN services.
To ensure a smooth transition, notify your electricity and gas provider at least a week before moving so they can disconnect your old address and connect your new home.
How to Contact Optus
My Optus is the account management service available to all Optus customers. With a My Optus account, current customers can:
- Find data usage and history
- Check billing and account info, account balance, and update payment details
- Recharge their Optus prepaid plan
- Set up their Optus modem
- Read troubleshooting guides
You’ll be required to set up a My Optus account when you sign up for a new service, and can be accessed either online or through the My Optus app.
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How to Cancel Optus NBN
If you are moving and no longer need your Optus NBN or want to switch to another provider, you will need to cancel your service properly to avoid unnecessary charges. The first step is to call Optus customer support at 133 937 and request to speak with the cancellations team. They will guide you through the process and inform you if there are any early termination fees, especially if you are still under contract.
Before canceling, it’s important to check whether you need to return any Optus equipment. If you were provided with a modem or a Fetch TV box, Optus might require you to send it back, and they will provide instructions on how to do so. Once the cancellation request is processed, ask for written confirmation to ensure that your account is closed and that you won’t receive unexpected charges later.
If you are switching to another provider such as TPG, Telstra, or Origin, check if they offer free installation or moving incentives before finalizing your Optus cancellation. Some providers may also assist in the transfer process to minimize downtime.
Final Tips for a Smooth Move with Optus
Moving house doesn’t have to be a headache if you plan ahead. By notifying Optus early, scheduling your move in advance, and updating your utilities, you can ensure a hassle-free transition to your new home.
If you’re unsure about your options, contact Optus or compare other providers like Telstra, TPG, and Origin before making a decision. Happy moving!
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Optus NBN FAQ
How do I contact Optus for relocation?
Call 133 937 within Australia or +61 2 8082 5678 from overseas. You can also use the My Optus app for online chat support.
How do I change my address with Optus?
Log in to your Optus account online, go to Settings > Account Details, and update your address. You can also call Optus for assistance.
How do I transfer my NBN to a new address?
Contact Optus, check if NBN is available at your new location, and schedule your move. Optus will guide you through any necessary installations.
Can I move my Optus modem to another house?
Yes, if your new home has the same NBN technology as your old one. Otherwise, Optus may need to provide a new modem.
How do I claim Relocation Costs?
Check with your employer, landlord, or government support programs to see if you’re eligible for reimbursement of moving expenses.
