TelephoneMobile offers

Are you looking to switch mobile or broadband plans?

Discover Southern Phone and start saving money today!

See Southern Phone Offers

SpinTel, a Sydney-based telecommunications company, has been providing broadband services to Australians for over 20 years. Since its launch, it’s expanded to include mobile network services under the Optus network. To find out more about the award-winning telecom company, continue reading below or discover all of Australia's mobile and broadband providers with Selectra.


Overview of SpinTel

Sydney-based company SpinTel has been in the telecommunications business since it first launched in 1996 as Spin Internet, providing dial-up connection to local residents. Since then, it has grown to include not only broadband services but also mobile network services through the telecom provider Optus.

In 2011, Spin Internet changed its name to SpinTel to better reflect the full spectrum of telecommunication services it provides.

SpinTel is powered by the Optus 4G network, which covers 98.5% of the Australian population. Australians in most major cities and surrounding areas will have 3G and 4G coverage and can expect to see expanded coverage in the next six months.

SpinTel NBN and broadband

SpinTel NBN and broadband is available to all Australians with the appropriate connections. Choose between NBN (if available at your address) or opt to go wireless with home wireless broadband, which now includes 5G options. Find out more about SpinTel NBN and broadband below.

SpinTel NBN plans

SpinTel has customizable NBN plans suited to fit every household. With SpinTel NBN you can choose:

  • Contract length: Month-to-month or six months
  • Download speed: Standard, Plus, or Premium
  • Data allowance: 100GB or unlimited data
  • Bundled with a phone line
  • Modem: Bring your own modem or purchase a SpinTel modem upfront

 

SpinTel NBN plans
Standard NBN25
(Typical evening speed 21Mbps)
Standard NBN25
(Typical evening speed 21Mbps)
Standard Plus NBN50
(Typical evening speed 45Mbps)
Premium NBN50
(Typical evening speed 90Mbps)
100GB of data
$49.95 / month
Unlimited data
$59.95 / month
Unlimited data
$59.95 / month
Unlimited data
$84.95 / month

SpinTel wireless broadband

Wireless broadband is a great home internet alternative to NBN, and SpinTel offers many choices when it comes to their home wireless broadband plans. SpinTel’s traditional 4G wireless home broadband plans are available on a month to month contract, and you can choose how much data and download speeds you want.

Southern Phone mobile plans
200GB of data 200GB of data 500GB of data
4G speeds up to 12Mbps
$49.95 / month
Full speed 4G
$59.95 / month
Full speed 4G
$69.95 / month

Once you’ve chosen your plan, you can select one of SpinTel’s available wireless broadband modems which can either be paid upfront, or in monthly installments for 12 months.

SpinTel wireless broadband modems
NetComm NL1901ACV Huawei B818 Netgear AC800S
$179.00 upfront
$10.00 per month
$260.00 upfront
$14.00 per month
$290.00 upfront
$16.00 per month

SpinTel wireless broadband recently expanded into 5G, offering ultrafast home internet independent of phone lines and cables. SpinTel 5G home wireless broadband is available on either a 12-month contract or month-to-month basis, with an included Nokia FastMile 5G modem.

SpinTel 5G wireless broadband
12-month contract No lock-in contract
$70 / month
Unlimited data
Nokia FastMile 5G modem included
$90 / month
Unlimited data
Nokia FastMile 5G modem included

SpinTel mobile plans

SpinTel mobile phone plans, including SIM-only mobile phone plans and data-only mobile broadband plans, offer simple, no lock-in contract plans to Australians. Customers can bring their own phone, and sign up is quick and easy online. Find more information about SpinTel mobile plans, including their new 5G network plans, by reading more below.

SpinTel SIM-only mobile plans

SpinTel mobile phone plans allow customers to bring their own mobile phone and enjoy no lock-in contract, data-capped mobile coverage with unlimited calls and standard texts, on the Optus 4G network.

Southern Phone mobile plans
1GB of data 4GB of data 5GB of data 20GB of data 40GB of data
$9.95 / month $9.95 / month
For the first six months
$12.95 / month $19.95 / month
For the first six months
$29.95 / month
For the first six months

With the rollout of 5G, SpinTel now offers two 5G SIM-only mobile phone plans. Both plans come with unlimited calls and texts, on a no lock-in contract, with huge data limits. If you’re interested in getting 5G mobile coverage, it’s recommended to first check if 5G is available in your area.

SpinTel mobile plans: 5G coverage
50GB of data 80GB of data
$40 / month
For the first six months
$45 / month
For the first six months

SpinTel mobile broadband

If you’re looking to stay connected to broadband while on the go, SpinTel offers data-only mobile broadband plans you can use with your tablet, wifi-enabled dongle, or mobile hotspot. Choose your data-only plan, and either bring your own compatible device or buy one of SpinTel’s compatible modem upfront.

Southern Phone mobile plans
4GB of data 20GB of data 200GB of data 500GB of data
$9.95 / month $19.95 / month $54.95 / month $79.95 / month
Southern Phone mobile plans
SIM only TP-Link M7350 Netgear AC800S
$5.00 upfront $119.00 upfront $290.00 upfront

Want to sign up to a SpinTel service?

Customers can sign up to a SpinTel service either online or over the phone. SpinTel will prompt you to check your address to see what broadband services are available in your area.

When signing up, you will need to provide one of the following to allow SpinTel to do a credit assessment:

  • A valid Australian passport
  • Drivers license
  • Medicare card
  • Proof of age card

Moving house with SpinTel broadband

Customers moving house, who wish to maintain their SpinTel service, can contact SpinTel’s moving team by calling 1300 551 442 or through email, available Monday to Friday 9 am to 7 pm.

The time it takes to relocate a service depends on what service you have. An active home phone can take between 1-3 days, while NBN can take between 5 and 20 days so it’s best to plan to move your services as early as possible to ensure a seamless transition.

If you are moving to a location that does not support your current plan, you may need to change your plan. If you need to cancel your current plan, you might incur an early termination fee.

Cancelling your SpinTel service

In order to cancel your SpinTel account, you’ll need to call SpinTel customer service at 13 22 10 with at least two weeks notice to avoid being charged your next billing cycle.

If you choose to cancel a contract before the end of the term you will be charged an early termination fee, and for any additional promotions you might have received.

SpinTel contact & customer service

SpinTel customer service is available to contact for all enquiries by phone including sales help, service and support, moving, and paying bills. In addition, existing customers can log into their SpinTel My Account to request additional support via live chat.

SpinTel customer service phone numbers
Team Phone Number Hours Available
Sales 13 22 10
sales@spintel.net.au
9 am to 8 pm weekdays
9 am to 5 pm weekend
Service & Support 1300 303 375 8 am to 8 pm weekdays
9 am to 5 pm weekend
Moving 1300 551 442 9 am to 7 pm weekdays
Pay Bill 1300 899 449 24/7
International +612 8263 7905 N/A

SpinTel billing and payments

SpinTel billing information can be found on SpinTel My Account under “view bills” as well as online bill payments. In addition, customers can pay online without logging into My Account.

Payments by phone can be made any time by calling 1300 899 449 and following the prompts.

SpinTel reviews

Customers give SpinTel mixed, but positive, reviews. Customers like that the setup is usually quite easy, and that broadband speeds are reliably fast. Customers also like that customer service quickly responds to any issues that might arise. However, customers have said that cancelling can be difficult, with a slower response from customer service than when signing up.