SpinTel is an Australian-owned and operated Sydney-based telecommunications company. In this guide, we have a detailed look at the provider to discover where its strong suit lays, if Spintel internet is any good, and how its plans and prices stack up to the competition. Read on for more about this award-winning internet company.
Overview of SpinTel: The 'Need-to-know'
SpinTel is a Sydney-based telecoms company offering phone and internet services to homes and businesses.
They have over 25 years of experience in the game and have won multiple awards for their affordability and reliability.
Currently, SpinTel offers mobile phone services through Australia's second widest reaching mobile network, the Optus network.
SpinTel Review & Verdict
In this section, we'll cover what is good and bad about SpinTel, what exactly are our favourite aspects of the company, what customers have to say, and who we think SpinTel is right for.
If you would prefer to go directly to plans and prices, you can skip ahead now.
SpinTel Pros & Cons
SpinTel Pros:
- Great value for the price
- Consistent award winner
- Exceptionally good customer service
- Good internet speed
- Offer phone & internet bundles
SpinTel Cons:
- Plans include hidden markups
- Pricey internet modems
- Slow activation times
- Overseas call centre
What We Like About SpinTel
SpinTel is really good at offering high value at a low price. SpinTel has a plethora of plans to choose from and they continually rank among the cheapest in Australia. SpinTel runs on the Optus network which is widely available across Australia and has good stability and high speeds even during peak hours.
We also like that, unlike some other telecom providers, SpinTel offers both internet and phone services. This is great if you want to save the headache of having to deal with multiple companies. You can get a home phone line, internet connection, and mobile phone plan all through SpinTel.
Another very impressive point to note about SpinTel is that they are consistently awarded prizes for being an amazing internet and phone provider. They have won so many awards that they have an entire page on their website dedicated to the list of awards they have won since 2007.
Did we mention that they also have great offers? For all of these reasons, we think SpinTel is a provider that deserves more airtime!
Enough about what we think. Let’s take a look at how real customers rate SpinTel.
What Do Customers Think about SpinTel?
Apart from all the awards they have won, SpinTel reviews left by real customers on the internet are also quite high.
On ProductReview, SpinTel customers gave the company 4.1 out of 5 stars!
For internet providers, that is quite a high score, and when you look at the section on ProductReview where providers are ranked, SpinTel is among the top.
The majority of positive SpinTel reviews that we read praise how quick and easy it is to talk to customer support and how well the agents were able to resolve the customer’s problem.
Other SpinTel reviews also frequently mention how reliable the service is and how nice it is to not have to constantly worry about their internet and mobile service. At the end of the day, this is a huge factor considering how connected our lives are to both our phones and the internet.
One positive SpinTel review from a mobile customer named JTan said the following:
I lost my mobile and so needed advise what to do. After a long wait on the phone, I decided to use SpinTel Chat. Once I get the Chat response, the communication just flows. I'm very happy to get the lost SIM deactivated and a new replacement SIM organised. Also very relief that all my other concerns were addressed. Keep up the fantastic service. Xyra you are a great help. - JTan, Perth
For us, the most interesting part about this review is that the reviewer mentions that all of their concerns were addressed and they left the interaction with all of their doubts resolved. This is a point echoed by many other customers and one not to be overlooked or undervalued.
Another positive SpinTel review from an NBN customer named BosB. mentioned this:
Representative KC was polite and professional and she understood the problem without asking irrelevant questions or questions that have been answered before. I have been with SpinTel for a while not only because they provide value for money, but they also provide a good quality of service and you get to speak to a human. - BosB.
For the negative SpinTel reviews that we saw, most customers focused on how long it took them to get set up with their service. We also saw others mention that when they called in, they had trouble understanding the foreign customer support team. While the latter will depend on each individual person and situation, the mention of the late connections was something we saw that appeared to be a pattern.
Here is a negative SpinTel review left by Alex C.:
Put an order through 3 weeks ago and still nothing activated. First they activated the wrong address without even checking who the legal owner was. Had a new NBN box ordered in the end, which still hasn’t been delivered. Now I’ve asked to cancel the order, shock, still hasn’t been cancelled and Superloop can’t activate until SpinTel have cancelled the order. And to top it off SpinTel have taken money from my account even though I haven’t had a service in 3 weeks. Phone operators are cheeky and disrespectful also. Absolute joke. - Alex C.
Ironically, what customers seem to be praising SpinTel for in the positive reviews, customers also criticise in some of the negative reviews.
It just goes to show that doing your own research is of the utmost importance when searching for a new provider. Luckily, Selectra is here to you with that.
So who is SpinTel right for? Here is our debrief.
Is SpinTel Right for You?
If you are a person who wants all the bells and whistles, the SpinTel may not be for you. SpinTel plans are paired back and straight to the point.
However, if you are in the market for a reliable, award-winning, and cheap internet plan then you should definitely consider SpinTel.
SpinTel isn’t always the cheapest, so if money is an issue, take a look around at other providers like Tangerine, Kogan, and Aussie Broadband.
If you go with another company, you may save on price, but you may also have to sacrifice customer service and reliability, which SpinTel does very well.
Lastly, if you are looking for a provider that can bundle all services into one package, then SpinTel should definitely be on your list as one of the cheaper options you will find.
We always recommend comparing internet and comparing mobile providers to see what offers are available, as prices change constantly.
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SpinTel NBN & Broadband
SpinTel NBN and broadband is available to all Australians with the appropriate connections.
Choose between NBN (if available at your address) or opt to go wireless with home wireless broadband, which now includes 5G options. Find out more about SpinTel NBN and broadband below.
SpinTel NBN Plans
SpinTel has customizable NBN plans suited to fit every household.
With SpinTel NBN you'll get the following:
- No lock-in contracts
- Unlimited data
- Options to bundle with a phone line or mobile plan
- Modem: Bring your own modem or purchase a SpinTel modem upfront
| Plan Name | NBN 15 | NBN 25 | NBN 50 | NBN 100 |
|---|---|---|---|---|
| Typical Evening Speed | 15 Mbps | 25Mbps | 50 Mbps | 100 Mbps |
| Monthly Cost | $44 / month | $49 / month | $54 / month | $69 / month |
| Plan Features + Inclusions | Unlimited Data No Contract | Unlimited Data No Contract | Unlimited Data No Contract | Unlimited Data No Contract |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid July 2022.
Important Information Show Less
SpinTel Wireless Broadband
Wireless broadband is a great home internet alternative to NBN, and SpinTel offers many choices when it comes to their home wireless broadband plans. SpinTel’s traditional 4G wireless home broadband plans are available on a month-to-month contract, and you can choose how much data and download speeds you want.
SpinTel wireless broadband recently expanded into 5G, offering ultrafast home internet independent of phone lines and cables.
SpinTel 5G home wireless broadband is available on a month-to-month basis, with a free Nokia FastMile 5G modem included.
| Plan Name | 4G Plus Unlimited | 5G Internet Unlimited (1) | 5G Internet Unlimited (2) |
| Max Speeds | 20 Mbps (slowed data cap) | 100 Mbps (slowed at data cap) | 225 Mbps (slowed at data cap) |
| Data Inclusions | 500GB Cap | 500GB Cap | 500GB Cap |
| Price | $49.95 / month | $69 / month | $80 / month |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Valid July 2022.
Important Information Show Less
Once you’ve chosen your plan, you will need to take into account the modem cost and shipping. The 4G plan has a monthly modem rental fee, while the 5G plans come with a modem included.
This is where the "hidden fees" are.
The total cost of the 20mbps plan includes the monthly plan charge, modem rental charge, and one-time shipping fee.
$49.99 plan + $7 monthly modem +$20 shipping = $76.99 for the first month
The total cost of the 100mbps plan includes the monthly plan charge and one-time shipping fee.
$69.00 plan + $20 shipping = $89.00 for the first month
The total cost of the 225mbps plan includes the monthly plan charge and one-time shipping fee.
$80.00 plan + $20 shipping = $100.00 for the first month
SpinTel Contact & Customer Service
SpinTel customer service is available to contact for all enquiries by phone including sales help, service and support, moving, and paying bills.
Some alternative ways to contact Spintel include:
However, if you prefer to call, here is a list of SpinTel phone numbers:
| Team | Phone Number | Hours Available |
|---|---|---|
| Sales | 13 22 10 [email protected] | 9 am to 8 pm weekdays 9 am to 5 pm weekend |
| Service & Support | 1300 303 375 | 8 am to 8 pm weekdays 9 am to 5 pm weekend |
| Moving | 1300 551 442 | 9 am to 7 pm weekdays |
| Pay Bill | 1300 899 449 | 24/7 |
| International | +612 8263 7905 | N/A |
SpinTel Sign-up & Account Management
You can sign up for a SpinTel plan online or over the phone. SpinTel will prompt you to check your address to see what broadband services are available in your area.
When signing up, you will need to provide one of the following to allow SpinTel to do a credit assessment:
- A valid Australian passport
- Drivers license
- Medicare card
- Proof of age card
Cancelling Your SpinTel Service
To cancel your SpinTel account, you’ll need to call SpinTel customer service at 13 22 10 with at least two weeks' notice to avoid being charged your next billing cycle.
If you choose to cancel a contract before the end of the term you will be charged an early termination fee and any additional promotions you might have received.
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Moving House With SpinTel Broadband
If you're moving house and want to keep your SpinTel service, you can contact SpinTel’s moving team by calling 1300 551 442 or through email, available Monday to Friday 9 am to 7 pm.
The time it takes to relocate a service depends on what service you have. An active home phone can take between 1-3 days, while NBN can take between 5 and 20 days so it’s best to plan to move your services as early as possible to ensure a seamless transition.
If you are moving to a location that does not support your current plan, you may need to change your plan. If you need to cancel your current plan, you might incur an early termination fee.
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