ProductReview (NBN)
4.3 / 5
from 7,536 reviews
83% positive
Customer reviews
Customer reviews
Tangerine customer reviews
What do real customers think of Tangerine? Below we round up aggregated ProductReview and Trustpilot ratings, what people praise and complain about most, real customer quotes and our verdict. Ratings shift over time, so weigh them against a plan comparison for your own address.
Customer ratings
How customers rate Tangerine
Ratings aggregated from public review platforms. NBN scores well; mobile plans rate lower.
Trustpilot
3.7 / 5
from 982 reviews
77% five-star
Tangerine Mobile
2.9 / 5
from 32 reviews
ProductReview
Our verdict
Value and service win out
Read across hundreds of customer reviews and one pattern stands out: excellent value and customer support, set against the odd reliability gripe. Some customers report dropped service or slower evening speeds, while many others have stayed for years and praise the reliable connection and low prices. Even in the negative reviews, the support team gets credit.
As one of the bigger names in Australian broadband, Tangerine is a safe pick: not the absolute cheapest, nor the most reliable, but a strong all-rounder. Decide which qualities matter most to you, then compare against other retailers before you switch.
What customers like
- Among the cheapest NBN and SIM-only mobile prices in Australia
- Customer support is responsive and frequently praised
- Fast, easy sign-up with regular order updates
- 14-day risk-free NBN trial with a full refund
Common complaints
- Speeds can drop during the evening peak
- Occasional unexplained NBN outages reported
- Some billing-transparency complaints from customers
- Live-chat quality criticised more on mobile plans
In their words
What customers say
"I've been a Tangerine fixed wireless customer for over a year now and I'm really happy with the customer support, the bandwidth, the reliability and the value for money. Can't go past Tangerine for an easy, breezy internet service."
"The NBN in my area went down three times and the disruption severely affected my work from home. Support said they could only discount the days of outage, but my next bill arrived without the discount and the case was closed."
People are more likely to leave a negative review than a positive one, and the origin of unverified reviews is not always clear. Always do your own research when comparing providers.
Common questions
A Selectra expert answers your most common Tangerine review questions
Tangerine NBN scores well on public review platforms, with around 4.3 out of 5 on ProductReview from more than 7,500 reviews and 3.7 on Trustpilot. Mobile plans rate lower, at about 2.9 out of 5. The most consistent praise, even in negative reviews, is for the quality of the support team.
Happy customers most often highlight the low prices, the easy sign-up, the helpful and polite support team and a reliable connection that many have kept for years. The preconfigured modem and the 14-day risk-free trial also come up often.
The recurring complaints are slower speeds during the evening peak, the occasional unexplained outage, and difficulty resolving more complex billing or outage cases. A few customers report that promised credits did not appear on the next bill.
For value and service, the reviews point to yes. Tangerine is a safe, value-led all-rounder rather than the absolute cheapest or most reliable. Decide which qualities matter most to you, then compare Tangerine against other retailers that cover your address before you switch.
Use them as one signal, not the whole picture. People are more likely to leave a review after a bad experience than a good one, and the origin of unverified reviews is not always clear. Always compare plans for your own address alongside the ratings.
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Reviews are one signal, price is another
A good rating does not always mean the best plan for you. Compare Tangerine against other providers that cover your address to find the speed, price and service that fit how you actually use the internet.