ProductReview
4.3 / 5
from 7,536 reviews
83% positive · NBN
Customer reviews
Customer reviews
Tangerine reviews
Wondering if Tangerine Telecom is any good? Below is our review of Tangerine NBN and mobile, with real customer ratings from ProductReview and Trustpilot, a plan-by-plan breakdown, pros and cons, and our verdict. Ratings shift over time, so weigh them against a plan comparison for your own address.
Customer ratings
How Tangerine is rated
Ratings aggregated from public review platforms. NBN scores well; mobile plans rate lower.
Trustpilot
3.7 / 5
from 982 reviews
77% five-star
Tangerine Mobile
2.9 / 5
from 32 reviews
ProductReview
Our verdict
A safe, value-led choice
Everyone's experience differs, but a clear pattern emerges from Tangerine reviews: excellent value and customer support, balanced against occasional reliability complaints. Some customers report dropped service or slower speeds, while many others have stayed for years and praise the reliable connection and low prices. The most consistent theme, even in negative reviews, is the quality of the support team.
As one of the bigger names in Australian broadband, Tangerine is a safe pick: not the absolute cheapest, nor the most reliable, but a strong all-rounder. Decide which qualities matter most to you, then compare against other retailers before you switch.
What customers like
- Highly competitive NBN and mobile prices
- Responsive, frequently praised customer support
- Fast, easy sign-up with regular order updates
- 14-day risk-free NBN trial with full refund
Common complaints
- Speeds can drop during evening peak
- Occasional unexplained outages reported
- Billing transparency complaints from some users
- Live-chat quality criticised on mobile plans
In their words
What customers say
"I've been a Tangerine fixed wireless customer for over a year now and I'm really happy with the customer support, the bandwidth and the reliability, and the value for money. Can't go past Tangerine for an easy, breezy internet service."
"The NBN in my area went down three times and the disruption severely affected my work from home. Support said they could only discount the days of outage, but my next bill arrived without the discount and the case was closed. I switched to another provider and it was a lot better."
People are more likely to leave a negative review than a positive one, and the origin of unverified reviews is not always clear. Always do your own research when comparing providers.
NBN plans
Tangerine NBN reviews, plan by plan
ProductReview ratings for each of Tangerine's five NBN speed tiers.
| Plan | Rating | Reviews | Positive | What customers say |
|---|---|---|---|---|
| Value (NBN 25) | 4.4 / 5 | 2,294 | 88% | Seamless service and helpful, polite support; some direct-debit issues and unexplained outages. |
| Value Plus (NBN 50) | 4.3 / 5 | 3,077 | 83% | Praised for the preconfigured modem and customer service; main gripe is drop-outs and reaching tech support. |
| Speedy (NBN 100) | 4.1 / 5 | 959 | 78% | Seamless install and strong support; some frustration with disconnections and lodging cases. |
| Super Speedy (NBN 250) | 4.0 / 5 | 156 | 78% | Great prices and stable speeds; limited control over NBN-side issues. |
| Ultra Speedy (NBN 1000) | 4.1 / 5 | 51 | 76% | Easy support contact and fast install; evening peak speeds can be slow. |
Common questions
A Selectra expert answers your most common Tangerine review questions
Tangerine is one of Australia's fastest-growing NBN and SIM-only mobile providers, known for competitive prices and strong customer service. Reviews are mostly positive (ProductReview 4.3/5 from 7,500+ reviews) with more moderate Trustpilot scores. It is a good choice if you value low prices and responsive service, though you may occasionally see slower speeds or outages.
Tangerine mobile plans run on the Telstra Wholesale Mobile Network, which covers about 98.8% of the Australian population.
Yes. Tangerine offers a 14-day risk-free trial on new NBN plans. If you are not satisfied within 14 days of connection, you can cancel for a full refund of your plan fee.
Pros: competitive NBN and mobile prices, strong customer service, easy sign-up and a 14-day NBN trial. Cons: some customers report slower evening speeds, disconnections, or difficulty resolving complex billing and outage issues.
Call 1800 211 112 (8:30am–7pm weekdays, 9am–6pm Saturdays), use the 24/7 live chat or WhatsApp on +61 429 637 422. Technical support is available 24/7. Unresolved complaints can be escalated to the Telecommunications Industry Ombudsman (TIO) on 1800 062 058.
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NBN plans
Independent comparison
Reviews are one signal, price is another
A good rating does not always mean the best plan for you. Compare Tangerine against other providers that cover your address to find the speed, price and service that fit how you actually use the internet.