General enquiries & moving
1300 693 637Mon–Fri 8:30am–6pm
Customer service & contact
Customer service & contact
Energy Locals contact details
The general Energy Locals contact number is 1300 693 637, with an Australian-based team answering Monday to Friday from 8:30am to 6pm. Below we break down every way to contact Energy Locals — phone, email, postal address, login, billing and complaints — whatever your query.
1300 693 637 · general line
Australian-based team
Email & Facebook chat
No call wait quoted
In a hurry
The Energy Locals contacts most people need
Tap any number to call or any address to email. Wherever you live, your query is handled by the same Australian-based team.
Card payments
1300 855 933Pay by credit or debit card
Calling from overseas
+61 3 6161 3955Mon–Fri 8:30am–6pm
Email support
[email protected]General enquiries
All Energy Locals contacts
Search the full Energy Locals directory
Energy Locals has separate phone lines and email addresses for sales, payments, complaints and more. Type what you need (e.g. "payments", "complaints", "overseas", "life support") to filter the list.
General enquiries & moving
1300 693 637New and existing customer enquiries, sign-ups and organising a move. Mon–Fri 8:30am–6pm.
Sales team
1300 693 637Sign up for an Energy Locals plan or ask about availability in your area. Mon–Fri 8:30am–6pm.
Calling from overseas
+61 3 6161 3955Reach Energy Locals from outside Australia. Mon–Fri 8:30am–6pm.
No Energy Locals contact matches that search. Try a broader term, or call the general line on 1300 693 637.
You can also reach Energy Locals through the online support centre or via Facebook chat, available Monday to Friday 9am to 5:30pm AEDT (excluding public holidays). Hours shown are a guide and can change.
Online channels
Contact Energy Locals online
If you prefer not to call, Energy Locals offers an online support centre, Facebook chat and a full-featured account portal.
Online support centre
The Energy Locals support centre is an online community where you can find answers, ask questions and share information about any topic, day or night.
Facebook chat
Prefer to speak to a live person? Use the Energy Locals Facebook chat, available Monday to Friday 9am to 5:30pm AEDT (excluding public holidays).
Avoid sharing sensitive account details over public social channels — use My Account for those.
My Account & login
- My Usage: Track and manage your energy consumption from monthly down to hourly levels (with a smart meter).
- Bills & payments: View and manage your bills and see past invoices.
- My Account: Update payment methods, contact details and account information.
- My Property: Arrange to move house and organise your disconnection from a previous address.
Forgot your password? Head to the Energy Locals login portal and select "Forgot My Password", using the email you signed up with.
In writing
Energy Locals email & postal addresses
For written correspondence such as complaints, reviews or forms, contact Energy Locals by email or post.
Head office
Energy Locals
11 Newton Street
Richmond VIC 3121
Australia
Complaints & correspondence
Energy Locals
2/11 Newton Street
Cremorne VIC 3121
To join or leave the Energy Locals mailing list, update your preferences on their website; changes may take up to 30 days and do not affect plan or billing emails.
Emergencies
Power outages & emergencies
Although Energy Locals sells you electricity and gas, it is your energy distributor who maintains the network and fixes faults and outages. Your distributor depends on your location and is determined by your NMI. Find their 24/7 emergency number, and your NMI, on your latest energy bill.
Serious danger to life or property, or you smell gas
Emergency services
000Power outage or a minor electrical fault
Your energy distributor
See your billLife-support registration
Energy Locals life support
[email protected]Emergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
Paying your bill
Energy Locals billing & payment
Energy Locals recommends direct debit so you can pay in smaller, more frequent instalments and avoid bill shock.
Direct debit
No credit card fees, smaller and more frequent instalments, and you never miss a payment. Set it up in My Account.
BPAY
Use biller code 260364 (standard customers), or 301879 for SA Virtual Power Plant and Tesla Energy Plan customers, with your unique reference from your latest bill.
Card payment
Make an immediate online payment, or call 1300 855 933. A 1% processing fee may apply.
Credit & debt help. If you have questions about credit or debt management, email [email protected]. A free, independent financial counsellor can also help you manage your energy bills.
Moving home
Move house with Energy Locals
The easiest way to move house with Energy Locals is to organise it online. Here is how to handle both ends of the move.
Move-in connection
Set up a connection at your new address through the standard sign-up form, where you will be asked about your move and connection date. Give at least two business days' notice. For an urgent connection, call 1300 693 637 before midday for a possible same-business-day connection.
Move-out disconnection
Let Energy Locals know you are moving out so they can arrange a disconnection at your old address. Organise it in My Account under "Property", then "Move Out". It is best to set your disconnection for the day after you move, as disconnections can happen as early as 7am.
Complaints
How to make a complaint to Energy Locals
Energy Locals is a well-reviewed retailer, but if you are not satisfied you can lodge a complaint. The process follows three simple stages.
01
Contact Energy Locals
Raise your complaint by email to [email protected], via the online form at energylocals.com.au/complaints, or by post to 2/11 Newton Street, Cremorne VIC 3121.
02
Let them resolve it
Give Energy Locals a chance to investigate and resolve the issue. The complaints team will work with you towards a fair outcome.
03
Energy Ombudsman
If you are still not satisfied, escalate it free of charge to your state's Energy Ombudsman for independent dispute resolution.
Common questions
A Selectra expert answers your most common Energy Locals contact questions
The general Energy Locals contact number for enquiries and moving is 1300 693 637. Lines are open Monday to Friday from 8:30am to 6pm. For card payments call 1300 855 933, and from overseas call +61 3 6161 3955.
You can reach the Australian-based customer service team by phone on 1300 693 637, by email at [email protected], through the online support centre, or via Facebook chat (Mon–Fri 9am–5:30pm AEDT, excluding public holidays).
Yes. Energy Locals is an Australian-owned and operated energy company with a fully Australian-based customer service team, and it aims to help build a more sustainable energy future for Australia.
The Energy Locals head office is at 11 Newton Street, Richmond VIC 3121. Written complaints can be sent to 2/11 Newton Street, Cremorne VIC 3121. Use the postal address for written correspondence such as complaints, reviews or forms.
For a power outage or fault, contact your energy distributor rather than Energy Locals — distributors maintain the network. Find your distributor's 24/7 emergency number, along with your property's NMI, on your latest energy bill. For serious danger to life or property, or if you smell gas, call 000 immediately.
Call 1300 693 637 or email [email protected]. There are no lock-in contracts or exit fees, but you will need to settle any outstanding amount after the 10-day cooling-off period and submit a final meter reading if you do not have a smart meter.
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