Energy Locals Contact | Contact Customer Service by Phone at 1300 560 964
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If you want to get in touch with Energy Locals, you can call the Energy Locals contact number at 1300 693 637. Do you need Energy Locals contact information? New and current Energy Locals customers can contact Energy Locals by phone, email, and postal address. Below, you can find information about contacting Energy Locals, as well as information about moving house, Energy Locals billing and payment, power outage help, and more.
Overview of Energy Locals Contact Information
Contact Energy Locals
Below is a brief overview of the main ways to get in touch with Energy Locals customer service
Energy Locals Contact Numbers
- General Enquiries & Moving - 1300 693 637
- Sales - 1300 889 994
Energy Locals Postal Address
-
11 Newton Street
Richmond, VIC 3121
Energy Locals Complaints
Energy Locals Email Address
Energy Locals Bill Payments
- Call 1300 855 933
Energy Locals Phone Number
Energy Locals contact methods include phone, email, and postal address.
If you require immediate assistance, you can contact Energy Locals by phone. Energy Locals' contact business hours are 8:30am to 6pm, Monday to Friday. However, Energy Locals also has an email address and postal address for written communication.
Find Energy Locals contact methods below:
Energy Locals Contact Method | How to Contact Energy Locals |
|---|---|
Switch to Energy Locals Today | |
| General Enquiries & Moving Monday to Friday: 8:30am - 6pm | 1300 693 637 |
| Sales Team Monday to Friday: 8:30am - 6pm | 1300 889 994 |
| Make Payments via Credit or Debit Card Monday to Friday: 8:30am - 6pm | 1300 855 933 |
| Overseas Phone Number Monday to Friday: 8:30am - 6pm | +61 361 613 955 |
| Email for General Enquiries | [email protected] |
| Email For Credit and Debt Management | [email protected] |
| Email for Life Support | [email protected] |
| Energy Locals Address | 11 Newton Street Richmond VIC 3121 |
Energy Locals Email & Postal Address
If you need to make a visit in person, the Energy Locals head office is located at:
Energy Locals Head Office
Level 1, 165 Cremorne Street
Richmond, VIC 3121
Australia
For written correspondence such as complaints, Energy Locals reviews or submitting written forms, you can contact Energy Locals via email or post at:
Energy Locals Email & Postal Address | |
|---|---|
📧 Email for General Enquiries | |
📧 Email For Credit and Debt Management | |
📧 Email for Life Support | |
✉️ Energy Locals Address | Energy Locals |
If you would like to join the Energy Locals mailing list, you can do so on their website. Simply fill out the online mailing list form and Energy Locals will add you to the list. You can update your preferences and opt out whenever you want from this service. The changes may take 30 days to be updated and will not affect email communication in regard to your plan or bills.
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Contact Energy Locals Online
You can also contact Energy Locals online via their support centre and their Facebook web chat. If you have questions about any Energy Locals topic, you can get assistance in the Energy Locals support centre. The Energy Locals online support centre is an online community where you can find answers, ask questions and share information. If you prefer to speak to a live Energy Locals customer service representative, then you can use the Facebook live chat. The Energy Locals Facebook chat is available from Monday to Friday, 9 am to 5.30 pm AEDT (excluding public holidays).
Energy Locals Login
Your Energy Locals login can be used to manage all aspects of your Energy Locals plan and account.
If you haven’t received your Energy Locals login yet, or you forget your password, you can head to the Energy Locals Login portal and select “Forgot My Password” on the sign-in page. You just need the email address you used when you originally signed up for Energy Locals.
With your Energy Locals login you can access the following:
- Visit My Usage: Track and manage your energy consumption and rates, from monthly, daily, and up to hourly levels depending on if you have a smart meter
- Bill and Payments: Manage and view your Energy Locals bills, see past invoices
- My Account: Update payment methods, contact details, and account information
- Visit My Property: Arrange to move house with Energy Locals by organising your energy disconnection from your previous address
Energy Locals Power Outage Contact
If you’re experiencing a power outage, no matter who your energy retailer is, you will need to contact your energy distributor.
Energy distributors are the ones in charge of maintaining the physical infrastructure of the electricity and gas supply across Australia including power lines and gas mains.
Your energy distributor depends on your location and is determined by your NMI (National Meter Identifier). You can find your electricity and gas distributor along with their 24/7 emergency number, as well as your property’s NMI, on your latest energy bill.
Energy Locals Bill Payment
Energy Locals recommend direct debit for paying your energy bill, as customers can choose to pay smaller increments monthly, or fortnightly, to avoid bill shock.
With Energy Locals direct debit:
- Don’t pay additional credit card fees
- Pay in smaller, more frequent instalments to manage your budget
- Never miss a payment and have to pay a late payment fee
Customers can set up a direct debit using their Energy Locals login to access My Account. Otherwise, you can make an immediate payment online, or pay by BPAY. There might be a fee associated with your Energy Locals bill payment method depending on your plan.
Need your Energy Locals BPAY Biller Code?
- Energy Locals customers and SA Virtual Power Plant customers (without a Tesla Powerwall): 260364
- SA Virtual Power Plant customers (with a Tesla Powerwall) and Tesla Energy Plan customers: 301879
If you have questions about credit and debt management, you can email Energy Locals at [email protected].
You can find your unique BPAY reference number on your latest Energy Locals bill.
Contact Energy Locals to Move House
The easiest way to move house with Energy Locals is to organise your move online.
Organise Your Move-in Energy Connection
You can set up an Energy Locals energy connection at your new property online with the standard Energy Locals sign up form, where you will be asked if you’re moving house, and your connection date.
If you choose to move house with Energy Locals using their online sign-up, you are required to give at least two business days' notice before your connection date. If you need a more urgent energy connection at your new address call Energy Locals at 1300 693 637 and they can usually get a same business day connection organised as long as you tell them before midday.
Organise Your Move Out Energy Disconnection
No matter who your energy provider is, you need to let them know you’re moving out so they can organise a disconnection at your old address. You can organise your Energy Locals disconnection with My Account by navigating to “Property” and selecting “Move Out”.
If you’re moving out, it’s best to organise your disconnection date the day after you actually move. Property disconnections can occur as early as 7am on the day you choose, and you don’t want to be caught without electricity while in the process of moving out.
Need Energy Advice ?
Selectra's Energy Experts are Available to Help You Free of Charge
(Free Selectra Service - Currently open)
Call center currently closed (free service - open Monday to Friday from 10am -7pm)
Energy Locals Complaints
While Energy Locals is a well-reviewed energy provider, if you’re not satisfied with your Energy Locals service, you can file a complaint with the Energy Locals complaints team.
You can contact Energy Locals complaint team by email, postal address, or online form found as energylocals.com.au/complaints.
Energy Locals Contact Method | Energy Locals Contact for Complaints |
|---|---|
| Energy Locals Complaints Email | [email protected] |
| Energy Locals Complaints Address | Level 1, 165 Cremorne Street, Richmond, VIC 3121 |
Once Energy Locals has escalated your complaint, and if you're still not satisfied with the resolution, you can get free and fair dispute resolution with your state’s Energy Ombudsman. You should contact Energy Locals first, however, to give them a chance to resolve the issue.
Cancel Energy Locals
To cancel your Energy Locals contract please call their customer service at 1300 693 637 or email them at [email protected]. You will have to pay any outstanding amounts on your account if you cancel after the 10-day cooling off period.
If you cancel your plan before the end of your contract and switch to another energy retailer, an early termination fee may apply. If you want to check if you have any termination fees, you can call Energy Locals at 1300 501 815 or email them at [email protected].
If you are leaving Energy Locals, you will also have to submit your final meter reading. If you have a smart meter you don't need to do anything, as Energy Locals already receivs your meter readings automatically. If you don't have a smart meter, you can call Energy Locals and they will record the meter read. Energy Locals may need to send a technican out to your house to confirm your reading, and the fee for this will be added to your final bill.
Energy Locals Contact FAQ
Is Energy Locals Australian?
Yes! Energy Locals is an Australian energy company that even has a full Australian-based customer service team. Energy Locals aims to contribute and build a more sustainable future for Australia.
How Do I Contact Energy Locals?
If you want to get in touch with Energy Locals customer service team, you can reach them by phone at 1300 693 637. You can also reach Energy Locals via email at [email protected], or via their online Facebook chat.
What is Energy Locals Postal Address?
Energy Local's Postal Address is as follows:
Energy Locals Postal Address
11 Newton St
Richmond VIC 3121
Australia
Customers can use the mailing address for written correspondence such as complaints, reviews or submitting written forms.
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