Arcstream Australia | See Solar Plans, Batteries & Contact

Arcstream Energy Australia is a reputable name in the realm of sustainable energy solutions. They are committed to making solar, battery, and energy plans accessible, seamless, and eco-friendly for everyone. Backed by the renowned Qcells, a global leader in solar technology, Arcstream provides a one-stop solution to power the life you desire. In this comprehensive guide, we'll delve into the diverse offerings provided by Arcstream Energy Australia, including their solar energy solutions, electricity plans, VPP plans, and how to sign up for their services. We'll also explore the significance of Qcells and provide you with essential information on how to get in touch with Arcstream.

Who is Arcstream Energy?

Arcstream is an energy retail branch of the international solar provider Qcells. Arcstream provides solar batteries and matching energy plans for Australian customers in every state.

These are the states where Arcstream supplies electricity:

• New South Wales
• Australian Capital Territory
• Victoria
• Queensland
• South Australia
• Tasmania

Qcells originated in Germany back in 1999 and has since established itself as a globally renowned leader in solar energy solutions. With a strong presence in Australia since its founding in 2009, Qcells Australia, headquartered in Sydney, focuses on delivering solar solutions tailored and rigorously tested for the unique conditions of the Australian environment.

Arcstream is deeply committed to the ongoing advancement of solar technology worldwide and brings to the table extensive expertise spanning several decades in the research and development of cutting-edge solar panels, innovative solar storage systems, and high-performance batteries. Their dedication to shaping the future of solar energy is unwavering.

Arcstream Energy enjoys a comfortable position in the Australian solar industry, where they thrive under the brands of Qcells and Electricity in a Box. Arcstream is a great solution for everyone - they even offer Green loans and have access to Government rebates so they can offer their products to all interested customers.

Arcstream Solar Solutions

Arcstream's Solar & Battery packages provide an integrated solution for sustainable energy generation and storage. These bundled offers allow you to enjoy the benefits of both solar panels and advanced battery technology, ensuring you have a reliable and clean energy supply.

Essentially, since you are going to be dealing with the same guys, so you might want to consider negotiating better deals with them if you also want solar panels installed.

These are Arcstream Feed-In Tariffs by State:

• NSW Feed-in Tariff: 5.0c
• ACT Feed-in Tariff: 0.0c
• NSW Feed-in Tariff: 5.2c
• QLD Feed-in Tariff: 5.0c
• SA Feed-in Tariff: 5.0c
• TAS Feed-in Tariff: 5.0c

Arcstream Energy Australia champions the use of solar energy as a clean and sustainable source of power. They offer a range of solar energy solutions designed to harness the abundant sunlight in Australia.

Solar Panels

Arcstream offers state-of-the-art solar panels engineered to maximize sunlight absorption and efficiently transform it into clean, renewable electricity. These high-performance solar panels are built to deliver long-term reliability, guaranteeing optimal performance throughout their lifespan. When you choose Arcstream for your solar panel installation, you also have the opportunity to complement your system with a solar battery, coupled with a tailor-made energy plan to suit your specific needs.

Solar Battery Storage

In addition to their cutting-edge solar panels, Arcstream provides state-of-the-art battery storage solutions. These innovative batteries efficiently store surplus energy generated during the day, enabling you to harness it during evenings or less sunny periods. This technology promotes energy self-sufficiency and minimizes your dependence on the grid. With Arcstream's focus on durability and high efficiency, their solar panels are designed to maximize the benefits of your solar energy system.

What are Qcells?

Qcells offers a comprehensive solar energy package and service under the 'Arcstream' brand, encompassing the sale of solar system hardware and the provision and administration of an electricity plan. To deliver this electricity plan, Arcstream has established a partnership with Electricity in a Box, an authorized electricity retailer associated with Arcstream. The electricity supply is facilitated through Electricity In A Box, serving as a key partner for Arcstream in providing this service.

 Intelligent Solar Storage: Q.HOME CORE

The Q.HOME CORE represents a cutting-edge energy storage system (ESS) developed by Qcells in its third generation. It combines a solar inverter with a modular battery system provided by Samsung SDI. This modular configuration offers flexibility by allowing the addition of extra batteries as required. Boasting an industry-leading 15-year warranty, the Q.HOME CORE guarantees both reliability and durability.

Arcstream is actively engaged in the Solar Victoria Virtual Power Plant (VPP) Pilot Program, demonstrating a comprehensive energy solution that incorporates Qcells modules, a 100% green VPP energy plan, and the Q.HOME CORE battery system. This integrated approach aligns with Arcstream's commitment to sustainable and efficient energy solutions.

 Innovative all-weather technology: Q.MAXX-G5+

When it comes to rooftop solar panels, Qcells presents the Q.MAXX-G5+ module, a solution that excels in efficiency and consistent performance, even in challenging weather conditions. This high-tech solar module is designed to deliver optimal yields and maintains its energy production capabilities, ensuring a reliable power supply. Regardless of weather variations, the Q.MAXX-G5+ module exhibits remarkable low-light and temperature resilience. With advanced cell separation and innovative design, it guarantees a steady and abundant energy output, making it an ideal choice for those seeking efficient rooftop solar panels.

Electricity Offers

Arcstream's solar battery and energy plans eliminate the hassle of energy management and high bills, providing you with consistent, transparent monthly pricing. Say goodbye to worries about energy consumption. Moreover, if you require additional grid energy, Arcstream offers competitive rates, ensuring a hassle-free energy experience with an abundance of power.

Arcstream is partnered with Electricity in a Box, who is responsibe for the energy provided to you, under the Arcstream name.

Arcstream offers various plans tailored to your energy needs. Each of these plans are built specifically to work with their Qcells batteries. Below are the four different energy plans that Arcstream offers:

Standard Plan

Arcstrean Energy offers their Standard Plan to customers in New South Wales, Australian Capital Territory, Victoria, Queensland, South Australia and Tasmania.

Designed for households with average daily electricity usage below 20kWh, suitable for mixed gas and electricity use, and compatible with Q.HOME CORE 6.8kWh.

• Current average daily electricity usage - less than 20k per day
• Mix of gas and electricity usage
• compatible with Q.HOME CORE 6.8kWh

Spark Plan

Arcstrean Energy offers their Spark Plan to customers in New South Wales, Australian Capital Territory, Victoria, Queensland, South Australia and Tasmania.

Ideal for households with approximately 25kWh of daily electricity usage, suitable for 2-4 person households with mostly electric use, and compatible with Q.HOME CORE 13.7kWh.

• Current average daily electricity usage - approx. 25kWh per day
• 2-4 person household, mostly electric use, especially for heating and cooling
• compatible with Q.HOME CORE 13.7kWh

Shine Plan

Arcstrean Energy offers their Shine Plan to customers in New South Wales, Australian Capital Territory, Victoria, Queensland, South Australia and Tasmania..

Suited for households with daily electricity usage exceeding 30kWh, suitable for larger households with all-electric use, pool pumps, and EV considerations, and compatible with Q.HOME CORE 20.6kWh.

• Current average daily electricity usage - greater than 30kWh per day
• More than 2 adults, all-electric usage, pool pump, thinking of EV
• compatible with Q.HOME CORE 20.6kWh

Felxi Plan

Arcstrean Energy offers their Flexi Plan to customers in New South Wales, Victoria, Queensland, South Australia and Tasmania.

Suited for households with daily electricity usage exceeding 30kWh, suitable for larger households with all-electric use, pool pumps, and EV considerations, and compatible with Q.HOME CORE 20.6kWh.

• Current average daily electricity usage - greater than 30kWh per day
• More than 2 adults, all-electric usage, pool pump, thinking of EV
• compatible with Q.HOME CORE 20.6kWh

All Arcstream Plans Offer:
Eligibiity to become a member of the Arcstream Virtual Power Plant. Members of this community receive bonus monthly credits of $30.
 

Arcstream Electricity Rates

Arcstream plans include a single rate tariff & allow for monthly or quarterly billing. You can pay online, with direct debit or paper bills.

Select your state from the drop-down list for Arcstream Energy Plans & Rates:

How to Sign Up for Arcstream

Signing up for Arcstream's services is a straightforward process. Follow these steps to become a valued Arcstream customer:

1. Visit Their Website: Start by visiting the official Arcstream Energy Australia website.
2. Browse Products: Explore their range of solar energy solutions, electricity plans, and VPP offerings to identify the package that aligns with your needs.
3. Get an Online Quote: Fill out the Arcstream Energy application form online and provide as much information as you can.
4. Consultation: Arcstream's team of energy experts will then contact you to provide a quote and discuss the rest of the sign-up process.
5. Installation: Once you've made your selection, the installation of solar panels, batteries, or other equipment will be scheduled, ensuring a smooth transition to sustainable energy.
6. Enjoy Sustainable Energy: With Arcstream, you can begin enjoying the benefits of clean and reliable energy, while also contributing to a greener future.

Arcstream App

Q.OMMAND is a user-friendly web monitoring application by Qcells that provides real-time access to vital information for optimizing your solar system's performance. It allows you to conveniently monitor system performance, energy flow, and dynamic charts from any location.

With this app, you can track various aspects of your PV array, including energy generation, storage, and consumption. Additionally, you can gain insights into system-wide energy generation, individual panel performance, and the distribution of energy between battery storage and consumption.

How to Pay Arcstream Bills

Arcstream Energy gives customers a variety of options when it comes to paying their energy bills.

Charges on your bank statement will be shown as coming from Electricity In A box Pty Ltd. Arcstream also uses a third-party payments provider (Ezidebit) to keep your payment details private. As part of the service they provide, there are no fees associated with the initial setup of your information in their system or with direct debit bank transfers. Nevertheless, payments made using credit or debit cards will include the following surcharges:

1. All Mastercard and VISA payments will incur a surcharge of 1.1% including GST.
2. Once off payment through AMEX will incur a surcharge of 3.3% including GST

If you want to avoid these charges, it is recommended to set up a direct debit from your bank account.

Payment extensions and plans are available for Arcstream customers, all you have to do is contact Arcstream customer support to discuss your options. AHome Energy Emergency Assistance scheme is also available to applicable occupants under the AER Exempt Selling Guidelines. Card holders of a Health Care, Seniors, Veterans Affair or Asylum Seekers Cards may be applicable to claim for the Arcstream electricity rebate.

Arcstream Energy Contact

If you have any questions, require assistance, or wish to get in touch with Arcstream Energy Australia, you can contact Arcstream via email, phone or by post. Their dedicated customer support team is ready to address your inquiries and provide guidance on sustainable energy solutions that are tailored to your needs.

Here are the most common ways to get in touch with Arcstream Energy customer support:

• Via Email: [email protected]
• By Phone: 1800 170 150 between 9am and 5pm AEST
• By Post: Suite 1, Level 1, 15 Blue St, North Sydney NSW 2060, Australia

If you want to switch to Arcstream, you can contact their energy specialists at:

• Via Email: [email protected]
• By Phone: 1800 170 555

Existing and non-existing customers who need to contact Arcstream about a dispute, can call Arcstream at 1800 170 150, Monday to Friday between 9:00am and 5:00pm AEST. They will get back to you within two days, confirming that they have recieved your request. Then, they wil require an additional 14 days to investigate and find a resolution to your complaint. If you’re still dissatisfied with the resolution of your complaint, contact your local ombudsman.