Nectr Energy Review 2023 | Compare Nectr Electricity rates

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Nectr Energy reviews

Thinking about switching to Nectr Energy? You are in the right place. In this article, we delve into Nectr Energy reviews and analyze their pros & cons. We will see what people think of Nectr electricity plans, rates & customer service and compare their prices with other providers in the market.

Nectr Energy Review - Is Nectr Worth it?

Nectr Energy presents itself as an award-winning, 100% carbon neutral electricity provider offering low rates and 100% GreenPower energy, but how good are they compared to their competitors?

Since its debut in 2019, Nectr Energy has managed to build a solid reputation among customers and reviewers alike. This is how Nectr scores across various popular review sites:

Nectr Energy reviews (as of August 2022)
Review Site Score
Google Reviews 3.6 / 5
Trustindex 4.1 / 5
Product Review 4.1 / 5
Nectr Energy - Pros & Cons
PROS CONS
 Some of the cheapest rates in the market  Some complaints about unexpected bill increases
 Excellent customer service  Their door-to-door selling practices can be a bit aggressive
 Has 100 GreenPower and renewable energy plans  It’s not Australian-owned

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Customer Nectr Energy reviews - What do customers think of Nectr Energy?

Overall, Nectr Energy reviews speak positively about the brand’s deals and responsiveness, but not everyone is satisfied with Nectr Energy and you won’t struggle to find some negative Nectr Energy reviews.

We always encourage you to delve into more reviews and make up your mind. Below you will find a small selection of Nectr Energy reviews that we think summarize Nectr Energy’s strongest and weakest points.

Positive Nectr Energy reviews

Most positive Nectr Energy reviews point to a comfortable experience with no dropouts or major issues. New customers also highlight how easy it was switching to Nectr Energy.

Here is a 5-star review of Trish from South East Queensland, who comments on both these topics:

Absolutely love being with Nectr. No problems whatsoever with our power, love that I can have my payments direct debited fortnightly. No fuss set up and great prices.

Being a green electricity company, Nectr Energy goes a long way in promoting its green plans and sustainable side, but the main selling point of Nectr Energy is its competitive rates. In the last month, Nectr Energy has managed to offer cheap prices while remaining sustainable.

This is something that can be seen in many Nectr Energy reviews, like this 5-star Nectr Energy review of lovemysephy, who praises Nectr electricity prices:

Nectr has been amazing. Their customer care can’t be beaten, and their energy prices are the best in our area. Wonderful product and we’ve referred our friends and family onto them.

Most of the positive feedback on Nectr Energy follows a similar trend, but you should also take your time to research some of the negative Nectr Energy reviews to get a better picture of what you might get when signing up for Nectr.

Negative Nectr Energy reviews

The vast majority of Nectr Energy's negative reviews deal with bill shock, that is, customers’ adverse reactions when finding unexpected charges or inflated rates in their energy bills.

This is a recurrent issue with many energy providers across Australia and a consequence of the ongoing energy crisis, but you should pay close attention to this feedback as well to avoid falling victim to unethical market practices. In this 1-star Nectr review, Anne complaints about exorbitant raises in their Nectr electricity bill:

o changes to energy usage but bills have gone up almost 3 times from my dodo bill. I did expect a 10% increase but not almost 300%. I am on the home solar with a battery pack.

Since July, the average electricity bill in Australia has increased and most electricity and gas retailers have updated their plans to reflect the current situation. You should always compare the cheapest electricity rates before making any decision.

You should also be wary of too-good-to-be-true promises when energy retailers promise you highly attractive rates, as the current volatility of the electricity rates in Australia can surprise you with higher rates than those you signed up for in just a few months.

In the case of Nectr, many customers report signing up for Nectr Energy after speaking with Nectr’s door-to-door salesmen, only to later find unexpected bill raises. Here is a 1-star Nectr energy review of Drgn speaking on this topic:

So like most people I got a knock on my door saying they are cheaper and would get 2 months electricity free. It's a lie and I have to contact them to get my $100 Credit. After 5 months with them my power bill has gone up nearly twice as much and they only do monthly bills not quarterly plus all those times they charge me it based on estimate reading hence the shocking electricity bill plus they don't offer payment instalments plans like bill smoothing or something like that. Everything has to be through email or phone as they don't offer those services on their website or app. As they said when things sound too good to be true it is.

As mentioned, you will mostly find positive feedback when going through Nectr Energy reviews, but don’t forget to consider both the positive and negative experiences of Nectr customers.

Nectr Energy reviews about its plans & rates

A quick look at Nectr Energy’s website will show the brand’s emphasis on its green features. With Nectr energy, all plans are supported with carbon offset and renewable energy.

Nectr Energy Plans

With Nectr Energy, you can sign up for two plans:

  • 100% Clean
  • Greenpower

Both Nectr electricity plans come with fixed rates and no lock-in contracts or exit fees. The only difference between them is how much GreenPower comes built into the plan. As the name suggests, with the GreenPower plan, you will get 100% GreenPower with slightly higher rates.

What is GreenPower? GreenPower is an Australian government program that seeks to promote renewable energy generation. When you see companies offering GreenPower plans, that means that when you purchase that energy, you will receive renewable energy that meets the Australian government’s strict criteria. These plans are often a little more expensive but are usually the most sustainable ones.

Nectr Energy Prices

Nectr electricity rates are among the cheapest across all the states they operate in.

As of August 2022, Nectr Energy is the 4th cheapest electricity provider in New South Wales and the cheapest in Queensland.

Below you can find how much cheaper Nectr Energy rates are compared to other electricity retailers as of August 2022:

Nectr Electricity Rates as of August 2022
Estates Where it Is Available Estimated Price Price Rank Compared to Other Providers
NSW $1,370 / year 4th Cheapest
QLD $1,470 / year 1st Cheapest
ACT $1,870 / year 6th Cheapest

*Figures are for illustrative purposes only and don't compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations or distribution networks. Rates based on electricity distributor for Sydney (2000), Brisbane (4000) and Canberra (2600) with an average use of 3900kWh, 4600kWh and 6100kWh respectively. Calculations are based on the reference price for this area. Any offers or estimated costs compared are for example purposes only and may change based on your individual circumstances or habits. Offers and availability are subject to change. Read more about Basic Plan Information here. Valid August 2022.

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Nectr Energy reviews on their customer service - Is Nectr Energy easy to deal with?

Nectar’s customer service is, together with its electricity rates, its most valued feature according to Nectr Energy customer reviews.

With Nectr, you can also reach the customer service team through their app, as mentioned in this 5-star Nectr Energy review of Claire:

Nectr is amazing always on point with reply’s/enquiries. Kim has been amazing with all my enquires via in-app messaging

Nectr Energy users also praise the brand’s fast and effective responsiveness, which is something you should take into consideration, as it can often be worth paying a little more if that means that you won’t have to deal with long waits and endless ineffective calls. This can be frequently seen in Nectr Energy reviews like that of Emma, who said the following about Nectr Energy customer service:

Mike provided outstanding customer service resolving my issue via email within 10 minutes on a Sunday afternoon! Nectr has been a really great energy provider with low rates in a challenging energy market.

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