ProductReview
4.1/ 5
Praise for service and competitive prices
Expert review
Expert review
Nectr review
Thinking about switching to Nectr? You are in the right place. Nectr presents itself as a 100% carbon-neutral electricity retailer with low rates and GreenPower options, backed by the global solar company Hanwha Group. Below we review Nectr's plans, prices and green credentials, and round up what real customers say.
ProductReview 4.1/5
100% carbon neutral
Cheap fixed rates
No exit fees
At a glance
How Nectr scores
A snapshot of how customers rate Nectr across the web. Ratings change over time, so always check the latest before you switch.
Trustindex
4.1/ 5
Solid reputation since launching in 2019
Google Reviews
3.6/ 5
Mixed, with some bill-shock complaints
Where it operates
Nectr availability by state
Nectr is an electricity-only retailer and is not available everywhere. Here is where you can sign up.
| State | Electricity |
|---|---|
| New South Wales | ✓ |
| ACT | ✓ |
| Queensland (South-East) | ✓ |
| South Australia | ✓ |
| Victoria | ✗ |
| Western Australia | ✗ |
| Tasmania | ✗ |
The plans
Nectr plans reviewed
Both Nectr plans come with fixed rates and no lock-in contracts or exit fees. The only difference is how much GreenPower is built in.
Nectr 100% Clean
Nectr's standard-rate plan with fixed rates for 12 months and 100% carbon-offset energy. Your rates do not change during the term, and there are no lock-in contracts or exit fees.
100% carbon offset · fixed for 12 months · no exit fees
Nectr GreenPower
Adds 100% government-accredited GreenPower on top of the carbon offset, supporting new renewable generation. Rates are fixed for 12 months and sit slightly higher than the 100% Clean plan.
100% GreenPower · slightly higher rates · most sustainable option
The prices
Nectr prices reviewed
Nectr electricity rates are among the cheapest in the states it serves. Here is the estimated annual bill on the 100% Clean plan by state.
| State | Estimated annual bill | Discount |
|---|---|---|
| NSW | $1,614 / year | -11% off the reference price |
| ACT | $1,629 / year | -35% off the reference price |
| VIC | Not available | Nectr does not retail in Victoria |
| QLD | $1,765 / year | -14% off the reference price |
| SA | $2,007 / year | -9% off the reference price |
Figures are for illustrative purposes only and do not compare all products, providers, plan features, offers or rates. Estimates are based on the reference price for average usage in each state's capital city. Costs may change based on your circumstances and usage. Always compare for your own address before switching.
Customer reviews
What customers say about Nectr
Most Nectr reviews speak positively about its prices and responsiveness, but you will also find negative reviews. Here is a balanced look at both.
What customers like
- Some of the cheapest electricity rates in the markets it serves
- Responsive, Australian-based customer service customers praise by name
- 100% carbon-offset energy on every plan, with a 100% GreenPower option
- Fixed rates for 12 months, monthly billing and no exit fees
Common complaints
- Some complaints about unexpected bill increases (bill shock)
- Door-to-door selling practices that some customers find aggressive
- Electricity only: no natural gas, and not available in VIC, WA or TAS
- Not Australian-owned (the retail arm of Hanwha Group)
Absolutely love being with Nectr. No problems whatsoever with our power, love that I can have my payments direct debited fortnightly. No fuss set up and great prices.
Mike provided outstanding customer service resolving my issue via email within 10 minutes on a Sunday afternoon! Nectr has been a really great energy provider with low rates in a challenging energy market.
No changes to energy usage but bills have gone up almost three times from my previous bill. I did expect about a 10% increase, but not almost 300%. I am on home solar with a battery pack.
Like most people I got a knock on my door saying they were cheaper and that I would get two months of electricity free. After five months with them my power bill has gone up nearly twice as much, they only do monthly bills, and I have been charged on estimated readings. As they say, when things sound too good to be true they usually are.
Everyone's experience is different, and people are more likely to write negative reviews than positive ones. Many bill-shock complaints reflect Australia-wide price rises rather than Nectr alone. Always do your own research, and keep a recent bill handy so any sign-up quote is based on your real usage.
Our verdict: is Nectr worth it?
Nectr is a strong value option for households that want competitive, 100% carbon-neutral electricity with fixed rates and no exit fees. Its Australian-based service rates well, and a 100% GreenPower plan is available for those who want maximum sustainability.
On the downside, Nectr is electricity only, is not available in every state, and a number of customers report bill increases after sign-up, often after a door-to-door pitch. Keep a recent bill handy so any quote reflects your real usage, and compare plans for your address before switching.
Common questions
A Selectra expert answers your most common Nectr review questions
Nectr is a 100% carbon-neutral electricity retailer offering low rates and 100% GreenPower renewable-energy plans. It began retailing in 2019 as the retail arm of Hanwha Energy Australia and operates in NSW, the ACT, South-East Queensland and South Australia.
Nectr offers two main plans: 100% Clean (carbon-offset energy at fixed rates) and GreenPower (100% government-accredited renewable energy at slightly higher rates). Both have fixed rates for 12 months and no exit fees.
Nectr offers some of the cheapest electricity rates in the states it serves, with discounts off the reference price that vary by state. Estimated annual bills range from about $1,614 in NSW to $2,007 in SA, depending on your plan and location. Always compare for your address, as rates change over time.
Reviews are broadly positive. Nectr scores about 4.1/5 on ProductReview and Trustindex and 3.6/5 on Google. Customers praise competitive rates and responsive, Australian-based support; the main complaints concern unexpected bill increases and door-to-door sales.
No. Nectr is owned by the South Korean Hanwha Group, but it operates locally with an Australian-based customer service team.
Nectr suits households that want competitive, 100% carbon-neutral electricity with fixed rates and no exit fees, especially in NSW, the ACT, South-East QLD and SA. Bear in mind it is electricity only and not available everywhere, and watch for bill increases after sign-up. As always, compare plans for your address before switching.
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Is Nectr the right retailer for you?
Nectr offers competitive, carbon-neutral rates, but not always the cheapest for everyone. Compare it against other retailers that supply your address to find the plan that fits how you actually use electricity.